What users are saying about

ADP Workforce Now

469 Ratings
Score 7 out of 101

Optimum Solutions HRIS

8 Ratings
Score 5.9 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Optimum Solutions HRIS

Optimum Solutions works very well for all our payroll needs. We run payrolls weekly, semi-monthly, monthly and yearly. The end of year process is lined out very well and webinars are available to go over any new regulations required.We haven't utilized the HR part of the software as much on the iSeries but are planning on changing that once we get converted to the Windows version later this year. The main reason for this is the HR part of the software on the iSeries is separate from payroll.
Janet Fawcett profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Optimum Solutions HRIS
Employee demographic data
ADP Workforce Now
8.1
Optimum Solutions HRIS
Employment history
ADP Workforce Now
8.1
Optimum Solutions HRIS
Job profiles and administration
ADP Workforce Now
7.7
Optimum Solutions HRIS
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Optimum Solutions HRIS
Organizational charting
ADP Workforce Now
6.6
Optimum Solutions HRIS
Organization and location management
ADP Workforce Now
7.3
Optimum Solutions HRIS
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
Optimum Solutions HRIS

Payroll Management

ADP Workforce Now
8.1
Optimum Solutions HRIS
7.5
Pay calculation
ADP Workforce Now
8.7
Optimum Solutions HRIS
9.1
Support for external payroll vendors
ADP Workforce Now
7.5
Optimum Solutions HRIS
Benefit plan administration
ADP Workforce Now
8.0
Optimum Solutions HRIS
5.5
Direct deposit files
ADP Workforce Now
8.7
Optimum Solutions HRIS
9.1
Salary revision and increment management
ADP Workforce Now
7.9
Optimum Solutions HRIS
6.4
Reimbursement management
ADP Workforce Now
7.7
Optimum Solutions HRIS

Leave and Attendance Management

ADP Workforce Now
8.1
Optimum Solutions HRIS
Approval workflow
ADP Workforce Now
8.1
Optimum Solutions HRIS
Balance details
ADP Workforce Now
8.1
Optimum Solutions HRIS
Annual carry-forward and encashment
ADP Workforce Now
8.1
Optimum Solutions HRIS

Employee Self Service

ADP Workforce Now
8.2
Optimum Solutions HRIS
View and generate pay and benefit information
ADP Workforce Now
8.8
Optimum Solutions HRIS
Update personal information
ADP Workforce Now
8.7
Optimum Solutions HRIS
View company policy documentation
ADP Workforce Now
8.6
Optimum Solutions HRIS
Employee recognition
ADP Workforce Now
7.6
Optimum Solutions HRIS
View job history
ADP Workforce Now
7.6
Optimum Solutions HRIS

Asset Management

ADP Workforce Now
6.0
Optimum Solutions HRIS
Tracking of all physical assets
ADP Workforce Now
6.0
Optimum Solutions HRIS

HR Reporting

ADP Workforce Now
7.0
Optimum Solutions HRIS
Report builder
ADP Workforce Now
7.1
Optimum Solutions HRIS
Pre-built reports
ADP Workforce Now
7.0
Optimum Solutions HRIS
Ability to combine HR data with external data
ADP Workforce Now
7.0
Optimum Solutions HRIS

Onboarding

ADP Workforce Now
5.5
Optimum Solutions HRIS
New hire portal
ADP Workforce Now
6.1
Optimum Solutions HRIS
Manager tracking tools
ADP Workforce Now
4.9
Optimum Solutions HRIS

Performance and Goals

ADP Workforce Now
7.8
Optimum Solutions HRIS
Corporate goal setting
ADP Workforce Now
7.7
Optimum Solutions HRIS
Individual goal setting
ADP Workforce Now
7.9
Optimum Solutions HRIS
Line-of sight-visibility
ADP Workforce Now
7.7
Optimum Solutions HRIS
Performance tracking
ADP Workforce Now
7.9
Optimum Solutions HRIS

Performance Management

ADP Workforce Now
7.5
Optimum Solutions HRIS
Performance plans
ADP Workforce Now
7.6
Optimum Solutions HRIS
Performance improvement plans
ADP Workforce Now
7.5
Optimum Solutions HRIS
Review status tracking
ADP Workforce Now
7.7
Optimum Solutions HRIS
Review reminders
ADP Workforce Now
7.4
Optimum Solutions HRIS
Multiple review frequency
ADP Workforce Now
7.3
Optimum Solutions HRIS

Succession Planning

ADP Workforce Now
6.0
Optimum Solutions HRIS
Create succession plans/pools
ADP Workforce Now
5.8
Optimum Solutions HRIS
Candidate ranking
ADP Workforce Now
5.8
Optimum Solutions HRIS
Candidate search
ADP Workforce Now
6.3
Optimum Solutions HRIS
Candidate development
ADP Workforce Now
6.2
Optimum Solutions HRIS

Recruiting / ATS

ADP Workforce Now
6.7
Optimum Solutions HRIS
Job Requisition Management
ADP Workforce Now
7.9
Optimum Solutions HRIS
Company Website Posting
ADP Workforce Now
7.5
Optimum Solutions HRIS
Publish to Social Media
ADP Workforce Now
7.5
Optimum Solutions HRIS
Job Search Site Posting
ADP Workforce Now
6.7
Optimum Solutions HRIS
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Optimum Solutions HRIS
Applicant Tracking
ADP Workforce Now
7.3
Optimum Solutions HRIS
Notifications and Alerts
ADP Workforce Now
7.6
Optimum Solutions HRIS

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • First and foremost in my opinion Optimum Solutions has great customer service. We are assigned a specialist and can work with that person for every issue or question that arises. The specialist becomes familiar with our company and processes which makes interactions with them faster.
  • Optimum Solutions knows our business and offers helpful ways for us to work with their software to achieve our goals.
  • The turn around time for any question or issues is usually 2 hours or less. If our specialist doesn't have an answer they will work diligently with other employees with the company to provide us an answer in a quick amount of time.
  • Everyone I've dealt with at Optimum Solutions is friendly and knowledgeable . You can tell they love what they do and are always willing to help. Most employees have been with the company for a long time which tells me it's a great company to work for.
Janet Fawcett profile photo

Cons

  • Re-Hire process is not well-defined. I have not had an easy time with any employee I have re-hired. ADP has acknowledged that there are issues with this process so hopefully they are looking into it.
  • Reports - The report name does NOT always indicate what the final report will supply. It would be very helpful to show a sample of what the report looks like when completed so we can see if it has the information needed. At this point, I have to go thru the whole process of selecting the criteria and running the report and then find out if it is what I was looking for or not.
Joey Wilinski profile photo
  • We are currently using the software designed for the iSeries but are moving to their Windows platform. We are moving to the Windows platform to gain some functionality in terms of a robust Employee Self Service module.
  • In the iSeries software the Payroll and HR functions are separate which makes it a little more difficult to see the whole picture of the employee record. In the Windows version the Payroll and HR functions work as one.
  • The security for the iSeries side is a bit cumbersome in my opinion but we hope that is not the case in the Windows version of the software. We are planning to open up parts of the Windows version to the employee supervisors.
Janet Fawcett profile photo

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.0
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.1
Based on 14 answers
My questions are answered by our support person as needed.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.1
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
Karen Webb profile photo
We evaluated some payroll services but found the ongoing cost greater than the initial cost of purchasing our own software and keeping the payroll process in house. Other payroll software was generally more expensive and we are satisfied with Optimum Solutions. I would say the main reason we stayed with Optimum Solutions, converting from their iSeries version to their Windows version, was because of their outstanding staff and support.
Janet Fawcett profile photo

Return on Investment

  • ADP Workforce Now is a working partner. Utilizing the product has saved time and money for our accounting department.
  • The timekeeping program allows us to utilize department and job tracking.
  • The custom reporting options and having all of the employee related functions in one program, helps to generate information and reports that used to take hours to pull together.
Stewart Melanie profile photo
  • Optimum Solutions lets us run all our payrolls seamlessly.
  • If we have any questions or problems Optimum Solutions is just a phone call or email away. The Customer Service is the best.
  • With the purchase of the Employee Self Service module that will be implemented in January of 2019 we will be able to eliminate the printing, folding, and distribution of check stubs as they will be available through self service. Also W2 information will be available there as well so no re-issuing of lost W2s saving us time and money.
Janet Fawcett profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Optimum Solutions HRIS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details