What users are saying about
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627 Ratings

ADP Workforce Now

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627 Ratings
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Score 7.5 out of 101
8 Ratings
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Score 5.8 out of 101

Likelihood to Recommend

ADP Workforce Now

ADP has many bells and whistles that might not be appropriate for a smaller company - however they can usually tailor it down for them. I think it would be good for just about any other company. They are frequently updating their contents so if you don't like change you might not want to use them. But their changes are usually based on feedback from the users - so it's really a good thing.
Pattie Curry, SPHR, SHRM-SCP, MBA profile photo

Optimum Solutions HRIS

Optimum Solutions works very well for all our payroll needs. We run payrolls weekly, semi-monthly, monthly and yearly. The end of year process is lined out very well and webinars are available to go over any new regulations required.We haven't utilized the HR part of the software as much on the iSeries but are planning on changing that once we get converted to the Windows version later this year. The main reason for this is the HR part of the software on the iSeries is separate from payroll.
Janet Fawcett profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.9
Optimum Solutions HRIS
Employee demographic data
ADP Workforce Now
8.2
Optimum Solutions HRIS
Employment history
ADP Workforce Now
8.3
Optimum Solutions HRIS
Job profiles and administration
ADP Workforce Now
8.0
Optimum Solutions HRIS
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.6
Optimum Solutions HRIS
Organizational charting
ADP Workforce Now
6.9
Optimum Solutions HRIS
Organization and location management
ADP Workforce Now
7.9
Optimum Solutions HRIS
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.6
Optimum Solutions HRIS

Payroll Management

ADP Workforce Now
8.5
Optimum Solutions HRIS
7.5
Pay calculation
ADP Workforce Now
9.0
Optimum Solutions HRIS
9.1
Support for external payroll vendors
ADP Workforce Now
7.7
Optimum Solutions HRIS
Benefit plan administration
ADP Workforce Now
8.5
Optimum Solutions HRIS
5.5
Direct deposit files
ADP Workforce Now
9.0
Optimum Solutions HRIS
9.1
Salary revision and increment management
ADP Workforce Now
8.2
Optimum Solutions HRIS
6.4
Reimbursement management
ADP Workforce Now
8.5
Optimum Solutions HRIS

Leave and Attendance Management

ADP Workforce Now
8.5
Optimum Solutions HRIS
Approval workflow
ADP Workforce Now
8.1
Optimum Solutions HRIS
Balance details
ADP Workforce Now
8.8
Optimum Solutions HRIS
Annual carry-forward and encashment
ADP Workforce Now
8.6
Optimum Solutions HRIS

Employee Self Service

ADP Workforce Now
8.4
Optimum Solutions HRIS
View and generate pay and benefit information
ADP Workforce Now
8.8
Optimum Solutions HRIS
Update personal information
ADP Workforce Now
8.9
Optimum Solutions HRIS
View company policy documentation
ADP Workforce Now
8.8
Optimum Solutions HRIS
Employee recognition
ADP Workforce Now
7.7
Optimum Solutions HRIS
View job history
ADP Workforce Now
7.7
Optimum Solutions HRIS

Asset Management

ADP Workforce Now
6.0
Optimum Solutions HRIS
Tracking of all physical assets
ADP Workforce Now
6.0
Optimum Solutions HRIS

HR Reporting

ADP Workforce Now
7.6
Optimum Solutions HRIS
Report builder
ADP Workforce Now
7.7
Optimum Solutions HRIS
Pre-built reports
ADP Workforce Now
7.7
Optimum Solutions HRIS
Ability to combine HR data with external data
ADP Workforce Now
7.5
Optimum Solutions HRIS

Onboarding

ADP Workforce Now
5.4
Optimum Solutions HRIS
New hire portal
ADP Workforce Now
6.1
Optimum Solutions HRIS
Manager tracking tools
ADP Workforce Now
4.8
Optimum Solutions HRIS

Performance and Goals

ADP Workforce Now
8.0
Optimum Solutions HRIS
Corporate goal setting
ADP Workforce Now
7.9
Optimum Solutions HRIS
Individual goal setting
ADP Workforce Now
8.2
Optimum Solutions HRIS
Line-of sight-visibility
ADP Workforce Now
7.7
Optimum Solutions HRIS
Performance tracking
ADP Workforce Now
8.2
Optimum Solutions HRIS

Performance Management

ADP Workforce Now
7.1
Optimum Solutions HRIS
Performance plans
ADP Workforce Now
7.4
Optimum Solutions HRIS
Performance improvement plans
ADP Workforce Now
7.3
Optimum Solutions HRIS
Review status tracking
ADP Workforce Now
7.3
Optimum Solutions HRIS
Review reminders
ADP Workforce Now
7.1
Optimum Solutions HRIS
Multiple review frequency
ADP Workforce Now
6.7
Optimum Solutions HRIS

Succession Planning

ADP Workforce Now
6.0
Optimum Solutions HRIS
Create succession plans/pools
ADP Workforce Now
5.8
Optimum Solutions HRIS
Candidate ranking
ADP Workforce Now
5.8
Optimum Solutions HRIS
Candidate search
ADP Workforce Now
6.3
Optimum Solutions HRIS
Candidate development
ADP Workforce Now
6.2
Optimum Solutions HRIS

Recruiting / ATS

ADP Workforce Now
6.9
Optimum Solutions HRIS
Job Requisition Management
ADP Workforce Now
7.9
Optimum Solutions HRIS
Company Website Posting
ADP Workforce Now
8.1
Optimum Solutions HRIS
Publish to Social Media
ADP Workforce Now
7.9
Optimum Solutions HRIS
Job Search Site Posting
ADP Workforce Now
6.8
Optimum Solutions HRIS
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Optimum Solutions HRIS
Applicant Tracking
ADP Workforce Now
7.3
Optimum Solutions HRIS
Notifications and Alerts
ADP Workforce Now
7.9
Optimum Solutions HRIS

Pros

ADP Workforce Now

  • The timekeeping function allows us to keep an accurate track of our employees, even when working in a different location. We have the ability to allocate costs from one cost center to another from within the timecard making it easy to transfer costs. We have added schedules to track clocking discrepancies and also recently added an ADP partner for additional resources in dealing with an attendance policy.
  • Payroll makes it easy to manage all aspects of pay from garnishments to bonuses. The tax service takes care of reporting all the taxes so we just need to make sure all the data in the system is correct.
  • The implementation to ADP was very well managed and timed. They employ very good resources that will walk you through the entire process without any of the stresses usually associated with an implementation.
Pattie Curry, SPHR, SHRM-SCP, MBA profile photo

Optimum Solutions HRIS

  • First and foremost in my opinion Optimum Solutions has great customer service. We are assigned a specialist and can work with that person for every issue or question that arises. The specialist becomes familiar with our company and processes which makes interactions with them faster.
  • Optimum Solutions knows our business and offers helpful ways for us to work with their software to achieve our goals.
  • The turn around time for any question or issues is usually 2 hours or less. If our specialist doesn't have an answer they will work diligently with other employees with the company to provide us an answer in a quick amount of time.
  • Everyone I've dealt with at Optimum Solutions is friendly and knowledgeable . You can tell they love what they do and are always willing to help. Most employees have been with the company for a long time which tells me it's a great company to work for.
Janet Fawcett profile photo

Cons

ADP Workforce Now

  • Customer Service - quicker response to email support requests
  • Benefit Accruals - don't know how to make sure they are working correctly. When the year turns over there is no way to make sure the payrolls covering the end of December booked time off requests to the year just finished instead of adding it to the new year. I end up making a lot of adjustments in January.
  • Filters for reports - not always the easiest to figure out what filter to use for reports
Connie Francis profile photo

Optimum Solutions HRIS

  • The web interface for Optimum HRIS has been less than user friendly but recent updates have definitely shown an improvement.
  • Cosmetically (and nothing to do with functionality), reporting could be "prettier" or allow for customization.
No photo available

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.9
Based on 31 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo

Optimum Solutions HRIS

No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now

ADP Workforce Now 8.5
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo

Optimum Solutions HRIS

No score
No answers yet
No answers on this topic

Support

ADP Workforce Now

ADP Workforce Now 7.3
Based on 15 answers
The support from ADP client service is fantastic. Most of the time, one call can resolve my question or issue. On occasion, when I have a more complex issue, there will need to be follow up or even an amendment filed. In those instances, normally ADP sends a follow up email with the case number and details. I can then continue email contact with the representative (versus calling and starting over with someone new). On occasion I have needed to escalate an issue, either for more immediate resolution or a more experienced team member involvement. However, the CR team appears well trained as to when that level of involvement is appropriate and they will not hesitate to escalate.
Melissa Rauch profile photo

Optimum Solutions HRIS

No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now

ADP Workforce Now 8.2
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Optimum Solutions HRIS

No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now

ADP Workforce Now 7.8
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Optimum Solutions HRIS

No score
No answers yet
No answers on this topic

Alternatives Considered

ADP Workforce Now

We were on an old platform of Ceridian which I would NOT recommend to anyone. The Dayforce timekeeping function needed updating and was not user-friendly.After using ADP - I would never go back to Ceridian.
Pattie Curry, SPHR, SHRM-SCP, MBA profile photo

Optimum Solutions HRIS

We evaluated some payroll services but found the ongoing cost greater than the initial cost of purchasing our own software and keeping the payroll process in house. Other payroll software was generally more expensive and we are satisfied with Optimum Solutions. I would say the main reason we stayed with Optimum Solutions, converting from their iSeries version to their Windows version, was because of their outstanding staff and support.
Janet Fawcett profile photo

Return on Investment

ADP Workforce Now

  • The costs seem to go up and up without notice or justification. The cost of time clocks is outrageous.
  • No issues with direct deposit - very reliable
  • Accurate reporting to tax agencies
Connie Francis profile photo

Optimum Solutions HRIS

  • More accurate payroll processing
  • More accurate tax payments and reporting
No photo available

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Optimum Solutions HRIS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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