What users are saying about

ADP Workforce Now

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
484 Ratings

QuickBooks Enterprise

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
284 Ratings

ADP Workforce Now

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
484 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

QuickBooks Enterprise

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
284 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

QuickBooks Enterprise

QuickBooks is appropriate for a smaller business with just a few departments. As the business grows and there is an increased need for budgeting, forecasting, and planning tools; that's where QuickBooks falls short in my opinion.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
QuickBooks Enterprise
Employee demographic data
ADP Workforce Now
8.1
QuickBooks Enterprise
Employment history
ADP Workforce Now
8.1
QuickBooks Enterprise
Job profiles and administration
ADP Workforce Now
7.7
QuickBooks Enterprise
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
QuickBooks Enterprise
Organizational charting
ADP Workforce Now
6.7
QuickBooks Enterprise
Organization and location management
ADP Workforce Now
7.4
QuickBooks Enterprise
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
QuickBooks Enterprise

Payroll Management

ADP Workforce Now
8.1
QuickBooks Enterprise
7.6
Pay calculation
ADP Workforce Now
8.7
QuickBooks Enterprise
8.2
Support for external payroll vendors
ADP Workforce Now
7.5
QuickBooks Enterprise
Benefit plan administration
ADP Workforce Now
8.0
QuickBooks Enterprise
6.8
Direct deposit files
ADP Workforce Now
8.6
QuickBooks Enterprise
8.1
Salary revision and increment management
ADP Workforce Now
7.8
QuickBooks Enterprise
7.1
Reimbursement management
ADP Workforce Now
7.8
QuickBooks Enterprise
7.8

Leave and Attendance Management

ADP Workforce Now
8.1
QuickBooks Enterprise
Approval workflow
ADP Workforce Now
8.1
QuickBooks Enterprise
Balance details
ADP Workforce Now
8.1
QuickBooks Enterprise
Annual carry-forward and encashment
ADP Workforce Now
8.1
QuickBooks Enterprise

Employee Self Service

ADP Workforce Now
8.2
QuickBooks Enterprise
View and generate pay and benefit information
ADP Workforce Now
8.7
QuickBooks Enterprise
Update personal information
ADP Workforce Now
8.7
QuickBooks Enterprise
View company policy documentation
ADP Workforce Now
8.5
QuickBooks Enterprise
Employee recognition
ADP Workforce Now
7.6
QuickBooks Enterprise
View job history
ADP Workforce Now
7.6
QuickBooks Enterprise

Asset Management

ADP Workforce Now
6.0
QuickBooks Enterprise
Tracking of all physical assets
ADP Workforce Now
6.0
QuickBooks Enterprise

HR Reporting

ADP Workforce Now
7.0
QuickBooks Enterprise
Report builder
ADP Workforce Now
7.1
QuickBooks Enterprise
Pre-built reports
ADP Workforce Now
7.0
QuickBooks Enterprise
Ability to combine HR data with external data
ADP Workforce Now
7.0
QuickBooks Enterprise

Onboarding

ADP Workforce Now
5.5
QuickBooks Enterprise
New hire portal
ADP Workforce Now
6.1
QuickBooks Enterprise
Manager tracking tools
ADP Workforce Now
4.8
QuickBooks Enterprise

Performance and Goals

ADP Workforce Now
7.7
QuickBooks Enterprise
Corporate goal setting
ADP Workforce Now
7.6
QuickBooks Enterprise
Individual goal setting
ADP Workforce Now
7.8
QuickBooks Enterprise
Line-of sight-visibility
ADP Workforce Now
7.6
QuickBooks Enterprise
Performance tracking
ADP Workforce Now
7.9
QuickBooks Enterprise

Performance Management

ADP Workforce Now
7.4
QuickBooks Enterprise
Performance plans
ADP Workforce Now
7.6
QuickBooks Enterprise
Performance improvement plans
ADP Workforce Now
7.4
QuickBooks Enterprise
Review status tracking
ADP Workforce Now
7.6
QuickBooks Enterprise
Review reminders
ADP Workforce Now
7.3
QuickBooks Enterprise
Multiple review frequency
ADP Workforce Now
7.2
QuickBooks Enterprise

Succession Planning

ADP Workforce Now
6.0
QuickBooks Enterprise
Create succession plans/pools
ADP Workforce Now
5.8
QuickBooks Enterprise
Candidate ranking
ADP Workforce Now
5.8
QuickBooks Enterprise
Candidate search
ADP Workforce Now
6.3
QuickBooks Enterprise
Candidate development
ADP Workforce Now
6.2
QuickBooks Enterprise

Recruiting / ATS

ADP Workforce Now
6.6
QuickBooks Enterprise
Job Requisition Management
ADP Workforce Now
7.9
QuickBooks Enterprise
Company Website Posting
ADP Workforce Now
7.5
QuickBooks Enterprise
Publish to Social Media
ADP Workforce Now
7.3
QuickBooks Enterprise
Job Search Site Posting
ADP Workforce Now
6.6
QuickBooks Enterprise
Duplicate Candidate Prevention
ADP Workforce Now
2.3
QuickBooks Enterprise
Applicant Tracking
ADP Workforce Now
7.2
QuickBooks Enterprise
Notifications and Alerts
ADP Workforce Now
7.5
QuickBooks Enterprise

Customization

ADP Workforce Now
QuickBooks Enterprise
6.4
API for custom integration
ADP Workforce Now
QuickBooks Enterprise
6.0
Plug-ins
ADP Workforce Now
QuickBooks Enterprise
6.7

Security

ADP Workforce Now
QuickBooks Enterprise
8.4
Single sign-on capability
ADP Workforce Now
QuickBooks Enterprise
8.4
Role-based user permissions
ADP Workforce Now
QuickBooks Enterprise
8.4

Reporting & Analytics

ADP Workforce Now
QuickBooks Enterprise
8.0
Dashboards
ADP Workforce Now
QuickBooks Enterprise
7.7
Standard reports
ADP Workforce Now
QuickBooks Enterprise
8.2
Custom reports
ADP Workforce Now
QuickBooks Enterprise
8.1

General Ledger and Configurable Accounting

ADP Workforce Now
QuickBooks Enterprise
7.5
Accounts payable
ADP Workforce Now
QuickBooks Enterprise
8.6
Accounts receivable
ADP Workforce Now
QuickBooks Enterprise
8.6
Cash management
ADP Workforce Now
QuickBooks Enterprise
8.5
Bank reconciliation
ADP Workforce Now
QuickBooks Enterprise
8.7
Expense management
ADP Workforce Now
QuickBooks Enterprise
7.7
Time tracking
ADP Workforce Now
QuickBooks Enterprise
5.7
Fixed asset management
ADP Workforce Now
QuickBooks Enterprise
7.2
Multi-currency support
ADP Workforce Now
QuickBooks Enterprise
6.6
Multi-division support
ADP Workforce Now
QuickBooks Enterprise
7.3
Regulations compliance
ADP Workforce Now
QuickBooks Enterprise
5.3
Electronic tax filing
ADP Workforce Now
QuickBooks Enterprise
8.5
Self-service portal
ADP Workforce Now
QuickBooks Enterprise
8.8
Global Financial Support
ADP Workforce Now
QuickBooks Enterprise
6.0
Primary and Secondary Ledgers
ADP Workforce Now
QuickBooks Enterprise
6.3
Intercompany Accounting
ADP Workforce Now
QuickBooks Enterprise
6.9
Localizations
ADP Workforce Now
QuickBooks Enterprise
7.0
Journals and Reconciliations
ADP Workforce Now
QuickBooks Enterprise
7.7
Enterprise Accounting
ADP Workforce Now
QuickBooks Enterprise
7.4
Configurable Accounting
ADP Workforce Now
QuickBooks Enterprise
7.9
Centralized Rules Framework
ADP Workforce Now
QuickBooks Enterprise
7.7
Standardized Processes
ADP Workforce Now
QuickBooks Enterprise
8.1

Inventory Management

ADP Workforce Now
QuickBooks Enterprise
5.8
Inventory tracking
ADP Workforce Now
QuickBooks Enterprise
7.0
Automatic reordering
ADP Workforce Now
QuickBooks Enterprise
4.6
Location management
ADP Workforce Now
QuickBooks Enterprise
6.3
Manufacturing module
ADP Workforce Now
QuickBooks Enterprise
5.5

Order Management

ADP Workforce Now
QuickBooks Enterprise
7.5
Pricing
ADP Workforce Now
QuickBooks Enterprise
7.6
Order entry
ADP Workforce Now
QuickBooks Enterprise
8.7
Credit card processing
ADP Workforce Now
QuickBooks Enterprise
6.2
Cost of goods sold
ADP Workforce Now
QuickBooks Enterprise
7.8
Order Orchestration
ADP Workforce Now
QuickBooks Enterprise
7.9
End-to-end order visibility
ADP Workforce Now
QuickBooks Enterprise
7.3
Order exception Resolution
ADP Workforce Now
QuickBooks Enterprise
6.8

Accounting Firm BPO Features

ADP Workforce Now
QuickBooks Enterprise
7.2
Branded client dashboards
ADP Workforce Now
QuickBooks Enterprise
7.5
Client data roll-up capabilities
ADP Workforce Now
QuickBooks Enterprise
8.0
Client data consolidation for benchmarking
ADP Workforce Now
QuickBooks Enterprise
6.1
Configurable alerts
ADP Workforce Now
QuickBooks Enterprise
6.7
Billing bypass
ADP Workforce Now
QuickBooks Enterprise
6.5
Client template cloning
ADP Workforce Now
QuickBooks Enterprise
7.6
Single sign-on
ADP Workforce Now
QuickBooks Enterprise
8.4
Configurable client onboarding questions
ADP Workforce Now
QuickBooks Enterprise
7.0
Cross-client workflow management
ADP Workforce Now
QuickBooks Enterprise
7.5
Industry-specific versioning
ADP Workforce Now
QuickBooks Enterprise
6.8
Legacy system data migration
ADP Workforce Now
QuickBooks Enterprise
6.6

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • It is easy to navigate through the transactions, reports and modules.
  • It is easy to change previously posted transactions within the same month or open months so you don't have to create correcting journal entries for every thing that needs correction. Of course, that means you need qualified staff making the right decisions or controls so only qualified staff can make changes to existing transactions.
  • You can export reports to Excel and manipulate the data for presentation to others.
  • You can easily create reports by modifying existing reports.
No photo available

Cons

  • There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
  • As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
  • The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
Melissa Rauch profile photo
  • It would be nice to be able to have more than one A/R and/or A/P account on a journal entry.
  • The budget piece is not strong. You can't create department budgets and have them roll into a company-wide budget. So making changes to the budget is a tedious process.
  • As far as the budget piece, you also can't create multiple what-if scenarios, which is very limiting, so we end up doing a lot of the budgeting process in Excel.
  • We don't know of a way to create allocation formulas in QuickBooks and be able to select applicable ones when posting transactions.
No photo available

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
QuickBooks Enterprise9.0
Based on 11 answers
Helps in communication and knowledge of client records and is pretty common among our small audit clients.
Nick Hendrickson, CPA profile photo

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
QuickBooks Enterprise9.0
Based on 5 answers
I like the QuickBooks Enterprise edition so much I moved my company to it this year. I like the overall functionality of the program and I am very familiar with the user interface which makes my job easier. One of the things I dislike about the online version it is not modeled after the desktop edition and I have a hard time getting around in the program.
No photo available

Reliability and Availability

ADP Workforce Now8.6
Based on 3 answers
No answer on this topic is available.
QuickBooks Enterprise8.0
Based on 2 answers
I really did experience any event that required that much attention. for the most part the system is reliable and does not break down
Scott Romero profile photo

Performance

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
QuickBooks Enterprise9.0
Based on 1 answer
QB is a good and reliable system. We probably should have explore the other modules rather that jump in to the conclusion that we needed a new ERP.
Scott Romero profile photo

Support

ADP Workforce Now6.7
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
QuickBooks Enterprise9.0
Based on 4 answers
As a ProAdvisor I have always had good results when calling in with a QuickBooks issue. Support has done a great job of helping me accomplish what I needed to accomplish
No photo available

In-Person Training

ADP Workforce Now8.2
Based on 2 answers
No answer on this topic is available.
QuickBooks Enterprise7.0
Based on 1 answer
It is a very easy system to learn, so with the help it was even easier. QB is a good solid system, but it lacks some of the complexity other systems have. with QB you need to get additional modules to get the same functionality that other systems offer standard
Scott Romero profile photo

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
QuickBooks Enterprise5.1
Based on 2 answers
easy to learn system, specially with some kind of support. Just like with any other system, things get lot easier if you have guidance to lead you in your search for answers. having said that, QB is very easy to use and very easy to teach. you wont spend much time memorizing where to click.
Scott Romero profile photo

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
QuickBooks Enterprise8.0
Based on 4 answers
Very simple if you know what you are doing if not find someone who does to assist.
No photo available

Alternatives Considered

It's better in every way, I would never go back
Dixon Pettengill profile photo
I have not really evaluated a lot of different products. I have used Sage software in the past but was not totally pleased with its limitations. I am not fond of any of the online software programs as I have never found one that full fits my client needs, but I look at them periodically to see how much they have improved
No photo available

Rating for Public Practice CPAs

No score
No answers yet
No answers on this topic
QuickBooks Enterprise7.2
Based on 9 answers
Enterprise can be an excellent solution for many clients needed the sophistication of an integrated accounting system, with complicated requirements.
Cynthia Wiseman profile photo

Scalability

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
QuickBooks Enterprise3.0
Based on 1 answer
It is not a fair rating because we did not invest in different modules to accommodate for business grow and complexity expansion.
Scott Romero profile photo

Return on Investment

  • It has reduced the time for me to process the payroll by half.
  • Reporting and any post audits can be done easily and early enough to catch any errors before the pay day which is definitely good for employee morale.
  • The ability for employees to make some changes to their payroll is a great time saver for Payroll and HR as well as for the employee.
  • Having all of our subs on ADP makes training the employee on the self service portal more efficient.
Caroline Dula, CPP profile photo
  • Increased employee efficiency.
  • Better business management through comparative reporting.
  • Ability to research and answer questions through great drill down capability.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

QuickBooks Enterprise

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details