What users are saying about
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504 Ratings

ADP Workforce Now

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504 Ratings
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Score 7.2 out of 101
64 Ratings
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Score 7.8 out of 101

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

QuickBooks for Mac

It is extremely well suited for smaller companies who are trying to manage things on their own without outsourcing too much. The program is easy to learn and doesn't require too much training time before it can be implemented. The online/cloud feature makes it even more accessible to our employees, so it's great. It would be hard for a large company to use it since it is geared towards smaller companies and the interface may become overwhelming with too many inputs/bills to manage.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.8
QuickBooks for Mac
Employee demographic data
ADP Workforce Now
8.2
QuickBooks for Mac
Employment history
ADP Workforce Now
8.3
QuickBooks for Mac
Job profiles and administration
ADP Workforce Now
7.9
QuickBooks for Mac
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
QuickBooks for Mac
Organizational charting
ADP Workforce Now
6.8
QuickBooks for Mac
Organization and location management
ADP Workforce Now
7.7
QuickBooks for Mac
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.4
QuickBooks for Mac

Payroll Management

ADP Workforce Now
8.3
QuickBooks for Mac
8.6
Pay calculation
ADP Workforce Now
8.9
QuickBooks for Mac
8.3
Support for external payroll vendors
ADP Workforce Now
7.7
QuickBooks for Mac
Benefit plan administration
ADP Workforce Now
8.3
QuickBooks for Mac
10.0
Direct deposit files
ADP Workforce Now
8.8
QuickBooks for Mac
8.7
Salary revision and increment management
ADP Workforce Now
8.0
QuickBooks for Mac
9.2
Reimbursement management
ADP Workforce Now
8.3
QuickBooks for Mac
6.9

Leave and Attendance Management

ADP Workforce Now
8.5
QuickBooks for Mac
Approval workflow
ADP Workforce Now
8.3
QuickBooks for Mac
Balance details
ADP Workforce Now
8.6
QuickBooks for Mac
Annual carry-forward and encashment
ADP Workforce Now
8.6
QuickBooks for Mac

Employee Self Service

ADP Workforce Now
8.3
QuickBooks for Mac
View and generate pay and benefit information
ADP Workforce Now
8.8
QuickBooks for Mac
Update personal information
ADP Workforce Now
8.8
QuickBooks for Mac
View company policy documentation
ADP Workforce Now
8.7
QuickBooks for Mac
Employee recognition
ADP Workforce Now
7.7
QuickBooks for Mac
View job history
ADP Workforce Now
7.7
QuickBooks for Mac

Asset Management

ADP Workforce Now
6.0
QuickBooks for Mac
Tracking of all physical assets
ADP Workforce Now
6.0
QuickBooks for Mac

HR Reporting

ADP Workforce Now
7.2
QuickBooks for Mac
Report builder
ADP Workforce Now
7.3
QuickBooks for Mac
Pre-built reports
ADP Workforce Now
7.3
QuickBooks for Mac
Ability to combine HR data with external data
ADP Workforce Now
7.1
QuickBooks for Mac

Onboarding

ADP Workforce Now
5.5
QuickBooks for Mac
New hire portal
ADP Workforce Now
6.1
QuickBooks for Mac
Manager tracking tools
ADP Workforce Now
4.8
QuickBooks for Mac

Performance and Goals

ADP Workforce Now
7.7
QuickBooks for Mac
Corporate goal setting
ADP Workforce Now
7.5
QuickBooks for Mac
Individual goal setting
ADP Workforce Now
7.9
QuickBooks for Mac
Line-of sight-visibility
ADP Workforce Now
7.4
QuickBooks for Mac
Performance tracking
ADP Workforce Now
7.9
QuickBooks for Mac

Performance Management

ADP Workforce Now
7.0
QuickBooks for Mac
Performance plans
ADP Workforce Now
7.2
QuickBooks for Mac
Performance improvement plans
ADP Workforce Now
7.1
QuickBooks for Mac
Review status tracking
ADP Workforce Now
7.1
QuickBooks for Mac
Review reminders
ADP Workforce Now
6.9
QuickBooks for Mac
Multiple review frequency
ADP Workforce Now
6.7
QuickBooks for Mac

Succession Planning

ADP Workforce Now
6.0
QuickBooks for Mac
Create succession plans/pools
ADP Workforce Now
5.8
QuickBooks for Mac
Candidate ranking
ADP Workforce Now
5.8
QuickBooks for Mac
Candidate search
ADP Workforce Now
6.3
QuickBooks for Mac
Candidate development
ADP Workforce Now
6.2
QuickBooks for Mac

Recruiting / ATS

ADP Workforce Now
6.9
QuickBooks for Mac
Job Requisition Management
ADP Workforce Now
8.0
QuickBooks for Mac
Company Website Posting
ADP Workforce Now
8.0
QuickBooks for Mac
Publish to Social Media
ADP Workforce Now
7.8
QuickBooks for Mac
Job Search Site Posting
ADP Workforce Now
6.9
QuickBooks for Mac
Duplicate Candidate Prevention
ADP Workforce Now
2.3
QuickBooks for Mac
Applicant Tracking
ADP Workforce Now
7.4
QuickBooks for Mac
Notifications and Alerts
ADP Workforce Now
7.8
QuickBooks for Mac

Customization

ADP Workforce Now
QuickBooks for Mac
6.8
API for custom integration
ADP Workforce Now
QuickBooks for Mac
7.4
Plug-ins
ADP Workforce Now
QuickBooks for Mac
6.2

Security

ADP Workforce Now
QuickBooks for Mac
8.3
Single sign-on capability
ADP Workforce Now
QuickBooks for Mac
7.7
Role-based user permissions
ADP Workforce Now
QuickBooks for Mac
8.9

Reporting & Analytics

ADP Workforce Now
QuickBooks for Mac
8.4
Dashboards
ADP Workforce Now
QuickBooks for Mac
8.3
Standard reports
ADP Workforce Now
QuickBooks for Mac
8.5
Custom reports
ADP Workforce Now
QuickBooks for Mac
8.4

General Ledger and Configurable Accounting

ADP Workforce Now
QuickBooks for Mac
7.2
Accounts payable
ADP Workforce Now
QuickBooks for Mac
9.0
Accounts receivable
ADP Workforce Now
QuickBooks for Mac
8.8
Cash management
ADP Workforce Now
QuickBooks for Mac
7.7
Bank reconciliation
ADP Workforce Now
QuickBooks for Mac
9.0
Expense management
ADP Workforce Now
QuickBooks for Mac
7.8
Time tracking
ADP Workforce Now
QuickBooks for Mac
5.6
Fixed asset management
ADP Workforce Now
QuickBooks for Mac
7.1
Multi-currency support
ADP Workforce Now
QuickBooks for Mac
7.4
Multi-division support
ADP Workforce Now
QuickBooks for Mac
6.3
Regulations compliance
ADP Workforce Now
QuickBooks for Mac
5.0
Electronic tax filing
ADP Workforce Now
QuickBooks for Mac
7.8
Self-service portal
ADP Workforce Now
QuickBooks for Mac
9.1
Global Financial Support
ADP Workforce Now
QuickBooks for Mac
6.3
Primary and Secondary Ledgers
ADP Workforce Now
QuickBooks for Mac
6.6
Intercompany Accounting
ADP Workforce Now
QuickBooks for Mac
7.0
Localizations
ADP Workforce Now
QuickBooks for Mac
4.1
Journals and Reconciliations
ADP Workforce Now
QuickBooks for Mac
7.6
Enterprise Accounting
ADP Workforce Now
QuickBooks for Mac
10.0
Configurable Accounting
ADP Workforce Now
QuickBooks for Mac
6.2
Centralized Rules Framework
ADP Workforce Now
QuickBooks for Mac
6.3
Standardized Processes
ADP Workforce Now
QuickBooks for Mac
7.2

Inventory Management

ADP Workforce Now
QuickBooks for Mac
6.5
Inventory tracking
ADP Workforce Now
QuickBooks for Mac
6.0
Automatic reordering
ADP Workforce Now
QuickBooks for Mac
6.7
Location management
ADP Workforce Now
QuickBooks for Mac
7.6
Manufacturing module
ADP Workforce Now
QuickBooks for Mac
5.6

Order Management

ADP Workforce Now
QuickBooks for Mac
7.5
Pricing
ADP Workforce Now
QuickBooks for Mac
8.3
Order entry
ADP Workforce Now
QuickBooks for Mac
8.1
Credit card processing
ADP Workforce Now
QuickBooks for Mac
8.8
Cost of goods sold
ADP Workforce Now
QuickBooks for Mac
7.6
Order Orchestration
ADP Workforce Now
QuickBooks for Mac
6.8
End-to-end order visibility
ADP Workforce Now
QuickBooks for Mac
6.3
Order exception Resolution
ADP Workforce Now
QuickBooks for Mac
6.7

Accounting Firm BPO Features

ADP Workforce Now
QuickBooks for Mac
7.6
Branded client dashboards
ADP Workforce Now
QuickBooks for Mac
7.7
Client data roll-up capabilities
ADP Workforce Now
QuickBooks for Mac
8.4
Client data consolidation for benchmarking
ADP Workforce Now
QuickBooks for Mac
6.0
Configurable alerts
ADP Workforce Now
QuickBooks for Mac
9.5
Billing bypass
ADP Workforce Now
QuickBooks for Mac
9.2
Client template cloning
ADP Workforce Now
QuickBooks for Mac
7.3
Single sign-on
ADP Workforce Now
QuickBooks for Mac
7.8
Configurable client onboarding questions
ADP Workforce Now
QuickBooks for Mac
7.4
Cross-client workflow management
ADP Workforce Now
QuickBooks for Mac
7.3
Industry-specific versioning
ADP Workforce Now
QuickBooks for Mac
6.4
Legacy system data migration
ADP Workforce Now
QuickBooks for Mac
6.7

Pros

ADP Workforce Now

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
John Loudermill, CPP profile photo

QuickBooks for Mac

  • Online banking is easy and fun to learn, and saves data-entry for those little debits/ATM's on your bank statement.
  • Invoices can be designed to look nice and emailed with a "Pay link which speeds up cash flow; a #1 concern for new businesses.
  • Save money by using the online payroll that syncs in data so you don't have to enter complicated paychecks at all.
Shelly Robbins profile photo

Cons

ADP Workforce Now

  • There are often long waits for a customer service representative.
  • We had some employees that had difficulty creating a profile - but it was resolved quickly on the back end.
  • When I get a timecard exception notice, it would be nice to have details (employee name, date of exception) readily available within the notification.
Dixon Pettengill profile photo

QuickBooks for Mac

  • Any concerns I have would be with QuickBooks Online and its functionality and not the app. The web version is the same as the app so when I do need to use the web version on a PC, the familiarity is there to not miss a beat.
Billy Rivet profile photo

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.7
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo

QuickBooks for Mac

QuickBooks for Mac 8.0
Based on 9 answers
I haven't spent that much time with the newer versions of QuickBooks for Mac, but I think I'm seeing it make the much-needed improvements. For example, something as simple as undoing the previous reconciliation was a terrible chore, and I'm glad that feature has been included in the newer versions of QuickBooks for Mac
Spencer Judd profile photo

Usability

ADP Workforce Now

ADP Workforce Now 8.3
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo

QuickBooks for Mac

QuickBooks for Mac 8.0
Based on 3 answers
The Mac version is OK overall. I find the Windows versions to be much more robust but Mac is quite good for Mac users. Though I think die hard Mac users should consider QuickBooks Online instead as there is a new QB for Mac app that makes using QBO much better!
Robyn Smithson, CB profile photo

Reliability and Availability

ADP Workforce Now

ADP Workforce Now 8.6
Based on 3 answers
No answer on this topic is available.

QuickBooks for Mac

QuickBooks for Mac 9.0
Based on 1 answer
I've been using the QuickBooks online version for a little over 6 months now (upgraded from Mac desktop) and I haven't had any access issues. There have been times when it was down for service/upgrade however there is always plenty of notification time given by the Quick Books Online Support team. These upgrade maintenance time frames are always over night hours and on the weekends so everything can be worked around very easily.
Ann Shallcross profile photo

Support

ADP Workforce Now

ADP Workforce Now 7.8
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo

QuickBooks for Mac

QuickBooks for Mac 5.0
Based on 1 answer
Because the support level I get is probably not what the average user gets
Robyn Smithson, CB profile photo

Online Training

ADP Workforce Now

ADP Workforce Now 8.2
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

QuickBooks for Mac

No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now

ADP Workforce Now 7.7
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

QuickBooks for Mac

QuickBooks for Mac 5.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

ADP Workforce Now

When making the choice to pursue WFN, I courted four companies. All had bells and whistles comparable to WFN, some even had sexier features, but none had the same business longevity as ADP. I entered this agreement hesitantly due to ADP's customer service reputation, but dedicated myself to learning the programming and exploring the system weekly. This undoubtedly helped me communicate my needs and accomplish our agency goals. I am SO HAPPY that we landed with WFN and would highly recommend it to colleagues. From payroll to benefits management, WFN is a win.
Sarah Hersh, PHR profile photo

QuickBooks for Mac

I feel that the online (QBO)version is the platform of the future. With third party companies building solid apps and plugins that integrate with QBO seamlessly, the desktop versions are becoming limited.
Andrew Newman CPA profile photo

Return on Investment

ADP Workforce Now

  • Workforce Now has definitely improved our efficiency and consistency because we can pull reports into specific formats for importing into our databases. This means less hand-keying of simple things like address changes or new employee data, which makes our team more efficient and accurate.
  • Often our Accounting Team really struggles with understanding ADP's specific lingo, which can make it a challenge for our Payroll/Benefits Team and Accounting Team to interact. It's taken time to understand, for example, that "Business Unit" means "Account Code".
Kristie LaMar profile photo

QuickBooks for Mac

  • Having familiarity with the product and Mac OS has provided me access to clients who use the Mac version.
Andrew Newman CPA profile photo

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

QuickBooks for Mac

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison