What users are saying about

QuickBooks Premier

Top Rated
235 Ratings

ADP Workforce Now

470 Ratings
Score 7 out of 101

QuickBooks Premier

Top Rated
235 Ratings
Score 8.3 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

QuickBooks Premier

If more than one person needs to access the file and not everyone is in the same location, it is easier and cheaper to use the online version, as compared to a hosted solution provider. However, it is faster and cheaper than the online version if everyone is working in the same location and you don't have more than about five users.
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Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
QuickBooks Premier
Employee demographic data
ADP Workforce Now
8.1
QuickBooks Premier
Employment history
ADP Workforce Now
8.1
QuickBooks Premier
Job profiles and administration
ADP Workforce Now
7.7
QuickBooks Premier
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
QuickBooks Premier
Organizational charting
ADP Workforce Now
6.6
QuickBooks Premier
Organization and location management
ADP Workforce Now
7.3
QuickBooks Premier
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
QuickBooks Premier

Payroll Management

ADP Workforce Now
8.1
QuickBooks Premier
8.1
Pay calculation
ADP Workforce Now
8.7
QuickBooks Premier
9.0
Support for external payroll vendors
ADP Workforce Now
7.5
QuickBooks Premier
Benefit plan administration
ADP Workforce Now
8.0
QuickBooks Premier
7.0
Direct deposit files
ADP Workforce Now
8.6
QuickBooks Premier
9.4
Salary revision and increment management
ADP Workforce Now
7.9
QuickBooks Premier
7.5
Reimbursement management
ADP Workforce Now
7.7
QuickBooks Premier
7.5

Leave and Attendance Management

ADP Workforce Now
8.1
QuickBooks Premier
Approval workflow
ADP Workforce Now
8.1
QuickBooks Premier
Balance details
ADP Workforce Now
8.1
QuickBooks Premier
Annual carry-forward and encashment
ADP Workforce Now
8.1
QuickBooks Premier

Employee Self Service

ADP Workforce Now
8.2
QuickBooks Premier
View and generate pay and benefit information
ADP Workforce Now
8.8
QuickBooks Premier
Update personal information
ADP Workforce Now
8.7
QuickBooks Premier
View company policy documentation
ADP Workforce Now
8.6
QuickBooks Premier
Employee recognition
ADP Workforce Now
7.6
QuickBooks Premier
View job history
ADP Workforce Now
7.6
QuickBooks Premier

Asset Management

ADP Workforce Now
6.0
QuickBooks Premier
Tracking of all physical assets
ADP Workforce Now
6.0
QuickBooks Premier

HR Reporting

ADP Workforce Now
7.0
QuickBooks Premier
Report builder
ADP Workforce Now
7.1
QuickBooks Premier
Pre-built reports
ADP Workforce Now
7.0
QuickBooks Premier
Ability to combine HR data with external data
ADP Workforce Now
7.0
QuickBooks Premier

Onboarding

ADP Workforce Now
5.5
QuickBooks Premier
New hire portal
ADP Workforce Now
6.1
QuickBooks Premier
Manager tracking tools
ADP Workforce Now
4.9
QuickBooks Premier

Performance and Goals

ADP Workforce Now
7.8
QuickBooks Premier
Corporate goal setting
ADP Workforce Now
7.7
QuickBooks Premier
Individual goal setting
ADP Workforce Now
7.9
QuickBooks Premier
Line-of sight-visibility
ADP Workforce Now
7.7
QuickBooks Premier
Performance tracking
ADP Workforce Now
7.9
QuickBooks Premier

Performance Management

ADP Workforce Now
7.5
QuickBooks Premier
Performance plans
ADP Workforce Now
7.6
QuickBooks Premier
Performance improvement plans
ADP Workforce Now
7.5
QuickBooks Premier
Review status tracking
ADP Workforce Now
7.7
QuickBooks Premier
Review reminders
ADP Workforce Now
7.4
QuickBooks Premier
Multiple review frequency
ADP Workforce Now
7.3
QuickBooks Premier

Succession Planning

ADP Workforce Now
6.0
QuickBooks Premier
Create succession plans/pools
ADP Workforce Now
5.8
QuickBooks Premier
Candidate ranking
ADP Workforce Now
5.8
QuickBooks Premier
Candidate search
ADP Workforce Now
6.3
QuickBooks Premier
Candidate development
ADP Workforce Now
6.2
QuickBooks Premier

Recruiting / ATS

ADP Workforce Now
6.7
QuickBooks Premier
Job Requisition Management
ADP Workforce Now
7.9
QuickBooks Premier
Company Website Posting
ADP Workforce Now
7.5
QuickBooks Premier
Publish to Social Media
ADP Workforce Now
7.5
QuickBooks Premier
Job Search Site Posting
ADP Workforce Now
6.7
QuickBooks Premier
Duplicate Candidate Prevention
ADP Workforce Now
2.3
QuickBooks Premier
Applicant Tracking
ADP Workforce Now
7.3
QuickBooks Premier
Notifications and Alerts
ADP Workforce Now
7.6
QuickBooks Premier

Customization

ADP Workforce Now
QuickBooks Premier
7.3
API for custom integration
ADP Workforce Now
QuickBooks Premier
7.3
Plug-ins
ADP Workforce Now
QuickBooks Premier
7.3

Security

ADP Workforce Now
QuickBooks Premier
8.8
Single sign-on capability
ADP Workforce Now
QuickBooks Premier
8.6
Role-based user permissions
ADP Workforce Now
QuickBooks Premier
9.0

Reporting & Analytics

ADP Workforce Now
QuickBooks Premier
8.5
Dashboards
ADP Workforce Now
QuickBooks Premier
8.7
Standard reports
ADP Workforce Now
QuickBooks Premier
8.6
Custom reports
ADP Workforce Now
QuickBooks Premier
8.3

General Ledger and Configurable Accounting

ADP Workforce Now
QuickBooks Premier
7.9
Accounts payable
ADP Workforce Now
QuickBooks Premier
9.2
Accounts receivable
ADP Workforce Now
QuickBooks Premier
9.2
Cash management
ADP Workforce Now
QuickBooks Premier
8.6
Bank reconciliation
ADP Workforce Now
QuickBooks Premier
9.3
Expense management
ADP Workforce Now
QuickBooks Premier
9.1
Time tracking
ADP Workforce Now
QuickBooks Premier
8.0
Fixed asset management
ADP Workforce Now
QuickBooks Premier
8.2
Multi-currency support
ADP Workforce Now
QuickBooks Premier
8.7
Multi-division support
ADP Workforce Now
QuickBooks Premier
6.8
Regulations compliance
ADP Workforce Now
QuickBooks Premier
4.0
Electronic tax filing
ADP Workforce Now
QuickBooks Premier
9.2
Self-service portal
ADP Workforce Now
QuickBooks Premier
7.5
Global Financial Support
ADP Workforce Now
QuickBooks Premier
5.0
Primary and Secondary Ledgers
ADP Workforce Now
QuickBooks Premier
7.4
Intercompany Accounting
ADP Workforce Now
QuickBooks Premier
8.4
Localizations
ADP Workforce Now
QuickBooks Premier
5.0
Journals and Reconciliations
ADP Workforce Now
QuickBooks Premier
8.7
Enterprise Accounting
ADP Workforce Now
QuickBooks Premier
9.0
Configurable Accounting
ADP Workforce Now
QuickBooks Premier
8.2
Centralized Rules Framework
ADP Workforce Now
QuickBooks Premier
6.5
Standardized Processes
ADP Workforce Now
QuickBooks Premier
9.3

Inventory Management

ADP Workforce Now
QuickBooks Premier
6.6
Inventory tracking
ADP Workforce Now
QuickBooks Premier
8.0
Automatic reordering
ADP Workforce Now
QuickBooks Premier
4.3
Location management
ADP Workforce Now
QuickBooks Premier
9.0
Manufacturing module
ADP Workforce Now
QuickBooks Premier
5.0

Order Management

ADP Workforce Now
QuickBooks Premier
9.5
Pricing
ADP Workforce Now
QuickBooks Premier
9.5
Order entry
ADP Workforce Now
QuickBooks Premier
9.5
Credit card processing
ADP Workforce Now
QuickBooks Premier
8.5
Cost of goods sold
ADP Workforce Now
QuickBooks Premier
9.3
Order Orchestration
ADP Workforce Now
QuickBooks Premier
10.0
End-to-end order visibility
ADP Workforce Now
QuickBooks Premier
10.0

Accounting Firm BPO Features

ADP Workforce Now
QuickBooks Premier
5.7
Branded client dashboards
ADP Workforce Now
QuickBooks Premier
7.5
Client data roll-up capabilities
ADP Workforce Now
QuickBooks Premier
5.0
Client data consolidation for benchmarking
ADP Workforce Now
QuickBooks Premier
5.0
Configurable alerts
ADP Workforce Now
QuickBooks Premier
5.0
Billing bypass
ADP Workforce Now
QuickBooks Premier
5.0
Client template cloning
ADP Workforce Now
QuickBooks Premier
5.0
Single sign-on
ADP Workforce Now
QuickBooks Premier
7.5
Configurable client onboarding questions
ADP Workforce Now
QuickBooks Premier
5.0
Cross-client workflow management
ADP Workforce Now
QuickBooks Premier
5.0
Industry-specific versioning
ADP Workforce Now
QuickBooks Premier
7.5
Legacy system data migration
ADP Workforce Now
QuickBooks Premier
5.0

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Allows accountant's copy or portable file transfer so the accountant can work in the file while the client continues to use it. Files can easily be shared through secure Intuit server, email, or secure file transfer such as Dropbox.
  • Offers relatively easy payroll calculations within the software that clients can manage on their own.
  • Using bank feeds and downloads speeds up the monthly accounting process or entering large amounts of data at once.
Kimberly Galland profile photo

Cons

  • Re-Hire process is not well-defined. I have not had an easy time with any employee I have re-hired. ADP has acknowledged that there are issues with this process so hopefully they are looking into it.
  • Reports - The report name does NOT always indicate what the final report will supply. It would be very helpful to show a sample of what the report looks like when completed so we can see if it has the information needed. At this point, I have to go thru the whole process of selecting the criteria and running the report and then find out if it is what I was looking for or not.
Joey Wilinski profile photo
  • The program takes a very long time to load. It'd be nice to be able to open it quicker as myself and my staff are somewhat inefficient while waiting for the program to load. Probably one of the longest hold times we have for any software.
  • Our clients are constantly receiving payments when an invoice has not been generated. This results in a negative A/R. QuickBooks needs to alert the user to this so this can be avoided.
  • When a group of checks is deposited and one bounces, you have to undeposit the entire lot and redeposit those that did go through. Should be a way for you to go in and just select the one that did not credit.
John Coleman profile photo

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
QuickBooks Premier10.0
Based on 11 answers
Love it on a cost benefit schedule and the use of the program in the market.
No photo available

Usability

ADP Workforce Now8.1
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
QuickBooks Premier7.9
Based on 9 answers
The program does what it does well and is fairly flawless. There are always things that can be improved but the program remains extreemly reliable and predictable
Andrew Newman CPA profile photo

Reliability and Availability

ADP Workforce Now8.6
Based on 3 answers
No answer on this topic is available.
QuickBooks Premier8.9
Based on 5 answers
It has been a cery stable program
Andrew Newman CPA profile photo

Performance

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
QuickBooks Premier5.7
Based on 4 answers
It takes forever to load.
No photo available

Support

ADP Workforce Now6.2
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
QuickBooks Premier7.4
Based on 7 answers
Support during normal business hours is some of the best I've seen. However after hours support is outsourced to Asia
No photo available

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
QuickBooks Premier1.0
Based on 1 answer
No answer on this topic is available.

Implementation

ADP Workforce Now7.2
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
QuickBooks Premier7.2
Based on 7 answers
It is important to do your research. There are tutorial videos online that could help new user of this accounting system. These tutorials are straightforward and easily understandable.
Cristine Delos Santos profile photo

Alternatives Considered

The previous system I used was an old version of PeopleSoft that was so far past needing to be updated that we were not able to make the modifications that we needed. It's not really a fair comparisson because the systems are so dramatically different. ADP has an all in one opportuntiy where there was only the HR portion in PeopleSoft. We did not have any recruiting or payroll opportunties in the system. When it's available, I highly suggest you go after it and have it all in one
Nicole Rieger profile photo
The other accounting-based programs I have attempted to utilize in this position have been far inferior to the functionality of QB premier. One, in particular, has several methods of use and not all of them were easy to navigate. QB's use of icons and homepage direction chart makes finding where to start a breeze. I can literally point and click and end up right where I intended to be without worrying that I'm going to mess something up.
Tracie Jones profile photo

Rating for Public Practice CPAs

No score
No answers yet
No answers on this topic
QuickBooks Premier8.1
Based on 27 answers
Handling a lot of clients from different industries like professional service providers (photography and catering service), construction, and retail, QuickBooks makes it easier to configure or customize its interface based on their respective industry or business type. It greatly helps our bookkeepers provide the best service we can give to our clients and achieve client satisfaction.
Cristine Delos Santos profile photo

Scalability

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
QuickBooks Premier6.2
Based on 4 answers
They're getting better. Still room for improvement.
No photo available

Return on Investment

  • ADP Workforce Now is a working partner. Utilizing the product has saved time and money for our accounting department.
  • The timekeeping program allows us to utilize department and job tracking.
  • The custom reporting options and having all of the employee related functions in one program, helps to generate information and reports that used to take hours to pull together.
Stewart Melanie profile photo
  • QuickBooks Premier Accountant version streamlines my processing of tasks making it easy to quickly switch between windows thus reducing time it takes to perform bulk of accounting entries.
  • QuickBooks Premier is a desktop version and has to be installed on client's computer to provide access for the business owners. That can be time consuming and limits flexibility that online/cloud-based platform offers.
  • Billable time tracking is a great functionality that helps me a lot in my business.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

QuickBooks Premier

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details