What users are saying about

ADP Workforce Now

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484 Ratings

QuickBooks Pro

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Top Rated
515 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101

QuickBooks Pro

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Top Rated
515 Ratings
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Score 8.1 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

QuickBooks Pro

I would recommend the desktop version of QuickBooks Pro but not the online version. Our firm has a few users in the cloud with the online version and the features you get for free in the desktop version you pay extra for in the online version. Just about anyone can use QuickBooks if you know how to write a check but larger firms might want a more robust accounting system if they have more than 10 users or need to track inventory better.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.7
QuickBooks Pro
Employee demographic data
ADP Workforce Now
8.2
QuickBooks Pro
Employment history
ADP Workforce Now
8.2
QuickBooks Pro
Job profiles and administration
ADP Workforce Now
7.7
QuickBooks Pro
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
QuickBooks Pro
Organizational charting
ADP Workforce Now
6.6
QuickBooks Pro
Organization and location management
ADP Workforce Now
7.5
QuickBooks Pro
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.1
QuickBooks Pro

Payroll Management

ADP Workforce Now
8.1
QuickBooks Pro
7.1
Pay calculation
ADP Workforce Now
8.7
QuickBooks Pro
8.3
Support for external payroll vendors
ADP Workforce Now
7.5
QuickBooks Pro
Benefit plan administration
ADP Workforce Now
8.0
QuickBooks Pro
5.7
Direct deposit files
ADP Workforce Now
8.6
QuickBooks Pro
7.9
Salary revision and increment management
ADP Workforce Now
7.9
QuickBooks Pro
6.4
Reimbursement management
ADP Workforce Now
8.0
QuickBooks Pro
7.4

Leave and Attendance Management

ADP Workforce Now
8.2
QuickBooks Pro
Approval workflow
ADP Workforce Now
8.1
QuickBooks Pro
Balance details
ADP Workforce Now
8.1
QuickBooks Pro
Annual carry-forward and encashment
ADP Workforce Now
8.2
QuickBooks Pro

Employee Self Service

ADP Workforce Now
8.2
QuickBooks Pro
View and generate pay and benefit information
ADP Workforce Now
8.7
QuickBooks Pro
Update personal information
ADP Workforce Now
8.7
QuickBooks Pro
View company policy documentation
ADP Workforce Now
8.6
QuickBooks Pro
Employee recognition
ADP Workforce Now
7.6
QuickBooks Pro
View job history
ADP Workforce Now
7.6
QuickBooks Pro

Asset Management

ADP Workforce Now
6.0
QuickBooks Pro
Tracking of all physical assets
ADP Workforce Now
6.0
QuickBooks Pro

HR Reporting

ADP Workforce Now
7.2
QuickBooks Pro
Report builder
ADP Workforce Now
7.2
QuickBooks Pro
Pre-built reports
ADP Workforce Now
7.1
QuickBooks Pro
Ability to combine HR data with external data
ADP Workforce Now
7.2
QuickBooks Pro

Onboarding

ADP Workforce Now
5.5
QuickBooks Pro
New hire portal
ADP Workforce Now
6.1
QuickBooks Pro
Manager tracking tools
ADP Workforce Now
4.8
QuickBooks Pro

Performance and Goals

ADP Workforce Now
7.7
QuickBooks Pro
Corporate goal setting
ADP Workforce Now
7.6
QuickBooks Pro
Individual goal setting
ADP Workforce Now
7.8
QuickBooks Pro
Line-of sight-visibility
ADP Workforce Now
7.6
QuickBooks Pro
Performance tracking
ADP Workforce Now
7.9
QuickBooks Pro

Performance Management

ADP Workforce Now
7.4
QuickBooks Pro
Performance plans
ADP Workforce Now
7.6
QuickBooks Pro
Performance improvement plans
ADP Workforce Now
7.4
QuickBooks Pro
Review status tracking
ADP Workforce Now
7.6
QuickBooks Pro
Review reminders
ADP Workforce Now
7.3
QuickBooks Pro
Multiple review frequency
ADP Workforce Now
7.2
QuickBooks Pro

Succession Planning

ADP Workforce Now
6.0
QuickBooks Pro
Create succession plans/pools
ADP Workforce Now
5.8
QuickBooks Pro
Candidate ranking
ADP Workforce Now
5.8
QuickBooks Pro
Candidate search
ADP Workforce Now
6.3
QuickBooks Pro
Candidate development
ADP Workforce Now
6.2
QuickBooks Pro

Recruiting / ATS

ADP Workforce Now
6.8
QuickBooks Pro
Job Requisition Management
ADP Workforce Now
8.1
QuickBooks Pro
Company Website Posting
ADP Workforce Now
7.8
QuickBooks Pro
Publish to Social Media
ADP Workforce Now
7.7
QuickBooks Pro
Job Search Site Posting
ADP Workforce Now
6.9
QuickBooks Pro
Duplicate Candidate Prevention
ADP Workforce Now
2.3
QuickBooks Pro
Applicant Tracking
ADP Workforce Now
7.4
QuickBooks Pro
Notifications and Alerts
ADP Workforce Now
7.7
QuickBooks Pro

Customization

ADP Workforce Now
QuickBooks Pro
6.9
API for custom integration
ADP Workforce Now
QuickBooks Pro
7.0
Plug-ins
ADP Workforce Now
QuickBooks Pro
6.7

Security

ADP Workforce Now
QuickBooks Pro
8.4
Single sign-on capability
ADP Workforce Now
QuickBooks Pro
8.0
Role-based user permissions
ADP Workforce Now
QuickBooks Pro
8.7

Reporting & Analytics

ADP Workforce Now
QuickBooks Pro
8.2
Dashboards
ADP Workforce Now
QuickBooks Pro
8.0
Standard reports
ADP Workforce Now
QuickBooks Pro
8.8
Custom reports
ADP Workforce Now
QuickBooks Pro
7.9

General Ledger and Configurable Accounting

ADP Workforce Now
QuickBooks Pro
7.7
Accounts payable
ADP Workforce Now
QuickBooks Pro
8.6
Accounts receivable
ADP Workforce Now
QuickBooks Pro
8.4
Cash management
ADP Workforce Now
QuickBooks Pro
8.2
Bank reconciliation
ADP Workforce Now
QuickBooks Pro
8.8
Expense management
ADP Workforce Now
QuickBooks Pro
8.2
Time tracking
ADP Workforce Now
QuickBooks Pro
7.3
Fixed asset management
ADP Workforce Now
QuickBooks Pro
7.6
Multi-currency support
ADP Workforce Now
QuickBooks Pro
7.4
Multi-division support
ADP Workforce Now
QuickBooks Pro
7.7
Regulations compliance
ADP Workforce Now
QuickBooks Pro
7.5
Electronic tax filing
ADP Workforce Now
QuickBooks Pro
8.0
Self-service portal
ADP Workforce Now
QuickBooks Pro
7.9
Global Financial Support
ADP Workforce Now
QuickBooks Pro
6.9
Primary and Secondary Ledgers
ADP Workforce Now
QuickBooks Pro
7.5
Intercompany Accounting
ADP Workforce Now
QuickBooks Pro
7.1
Localizations
ADP Workforce Now
QuickBooks Pro
7.2
Journals and Reconciliations
ADP Workforce Now
QuickBooks Pro
8.4
Enterprise Accounting
ADP Workforce Now
QuickBooks Pro
7.5
Configurable Accounting
ADP Workforce Now
QuickBooks Pro
7.3
Centralized Rules Framework
ADP Workforce Now
QuickBooks Pro
6.7
Standardized Processes
ADP Workforce Now
QuickBooks Pro
8.1

Inventory Management

ADP Workforce Now
QuickBooks Pro
6.1
Inventory tracking
ADP Workforce Now
QuickBooks Pro
6.9
Automatic reordering
ADP Workforce Now
QuickBooks Pro
6.0
Location management
ADP Workforce Now
QuickBooks Pro
5.7
Manufacturing module
ADP Workforce Now
QuickBooks Pro
5.7

Order Management

ADP Workforce Now
QuickBooks Pro
7.3
Pricing
ADP Workforce Now
QuickBooks Pro
7.0
Order entry
ADP Workforce Now
QuickBooks Pro
8.0
Credit card processing
ADP Workforce Now
QuickBooks Pro
7.7
Cost of goods sold
ADP Workforce Now
QuickBooks Pro
8.2
Order Orchestration
ADP Workforce Now
QuickBooks Pro
7.1
End-to-end order visibility
ADP Workforce Now
QuickBooks Pro
7.3
Order exception Resolution
ADP Workforce Now
QuickBooks Pro
6.1

Accounting Firm BPO Features

ADP Workforce Now
QuickBooks Pro
6.6
Branded client dashboards
ADP Workforce Now
QuickBooks Pro
6.3
Client data roll-up capabilities
ADP Workforce Now
QuickBooks Pro
6.4
Client data consolidation for benchmarking
ADP Workforce Now
QuickBooks Pro
6.0
Configurable alerts
ADP Workforce Now
QuickBooks Pro
7.6
Billing bypass
ADP Workforce Now
QuickBooks Pro
6.6
Client template cloning
ADP Workforce Now
QuickBooks Pro
6.4
Single sign-on
ADP Workforce Now
QuickBooks Pro
8.0
Configurable client onboarding questions
ADP Workforce Now
QuickBooks Pro
6.4
Cross-client workflow management
ADP Workforce Now
QuickBooks Pro
6.0
Industry-specific versioning
ADP Workforce Now
QuickBooks Pro
6.4
Legacy system data migration
ADP Workforce Now
QuickBooks Pro
6.0

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • The ability to attach documents and files to transaction is great. IT is nice to have all of the relevant documentation in one place. This eases subsequent review, such as in an audit.
  • The ability to easily download reports into excel, either new or existing files is simple and effective. It facilitates having information is more than one place, which goes against the goal of having everything resident within QuickBooks, but I may be overthinking the situation.
No photo available

Cons

  • There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
  • As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
  • The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
Melissa Rauch profile photo
  • Price is high even for a large company
  • If you don't save..... it's all gone. Would be nice to have an auto-save feature as with Cloud services
  • Inability to cross reference by country in terms of taxes and payroll reporting. Big hit for us
Ariel Dunay profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
Once you get used to Workforce Now, it becomes "home." Additionally, changing databases is such a huge decision that it is unrealistic to jump from one to another.
Kristie LaMar profile photo
QuickBooks Pro10.0
Based on 17 answers
The software is pretty straight forward, it does what I need it to do, and there is no-deal killer issues creating a need for other software. Continuing with QuickBooks makes sense as being familiar with QuickBooks Pro prevents the need to try to learn a different software, and knowing how to use this software already is a big reason to stick with it long into the future.
Erika Neilson profile photo

Usability

ADP Workforce Now8.2
Based on 16 answers
Most functionality is intuitive, but there are some fields that are unique to other processes that need to be identified on screen so the user knows when a field is required to accomplish a specific goal.
Yvette Calhoun profile photo
QuickBooks Pro9.0
Based on 9 answers
QBP is easy to use, somewhat easy to learn and runs fairly smoothly when using it. It tells you automatically that you need to save, and helps delete old backup files so that your PC doesn't have too many old copies of previous backup storage.
Erika Neilson profile photo

Reliability and Availability

ADP Workforce Now8.6
Based on 3 answers
No answer on this topic is available.
QuickBooks Pro8.3
Based on 2 answers
I haven't experienced a time when QuickBooks Pro was unavailable when I needed it in the entire 20 years of using the software
No photo available

Support

ADP Workforce Now6.8
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
QuickBooks Pro8.0
Based on 7 answers
The functionality of the program is such that I haven't had to use support overly often but they are available when I've needed them to reinstall the program in the event of a computer crash or answered questions that arise that Google hasn't been able to answer. Many times though I find the frequently asked questions section faster and easier than contacting support.
No photo available

In-Person Training

ADP Workforce Now8.2
Based on 2 answers
No answer on this topic is available.
QuickBooks Pro10.0
Based on 1 answer
Best thing I ever did was to attend a two day training seminar on QuickBooks, I learned an immense amount in a short time with hands on training by experts. I strongly recommend such training for anyone using any part of the software. It will pay for itself in the first month.
Chuck Bunn profile photo

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
QuickBooks Pro9.0
Based on 6 answers
In hindsight I would've gone back further and input another year back of historical data for 2 year comparison purposes in the account balances. It makes all the difference in our firm to compare the balances from year to year and would've helped to at least be able to see the historical data for comparison from our prior tax returns
No photo available

Alternatives Considered

ADP does the full processing which is why we switched to them. They are good at what they do so it made sense to let the experts do the processing and reporting.
Joey Wilinski profile photo
I haven't used other accounting software.
Erika Neilson profile photo

Rating for Public Practice CPAs

No score
No answers yet
No answers on this topic
QuickBooks Pro8.5
Based on 22 answers
I set it up for my clients as part of my service to them
Robert Schoenewald profile photo

Return on Investment

  • Improved workflow - our managers and staff now have all the information they need independently from contacting the HR Department. Your HR Department can now focus on strategic initiatives rather than pushing paper and hunting down signatures.
  • Decreased paperwork - information is collected, tracked, and stored within WFN. Say goodbye to those pesky HR data collection forms!
  • Happy employees - employees perform at their best when they are provided the tools and resources they need to act independently! This platform provides that exact avenue for success.
Sarah Hersh, PHR profile photo
  • I am able to keep track of my books with decent accuracy. Most of the issues I have had have been because of not knowing how to use the software, but it has the features needed to keep things going.
  • I am able to quickly see which invoices I have as outstanding, which makes keeping vendors paid on time. This is SUPER helpful for keeping track of the outgoing expenses.
  • I am also able to track Customer balances and statements easily.
Erika Neilson profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

QuickBooks Pro

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details