What users are saying about

Sage People

4 Ratings

ADP Workforce Now

469 Ratings
Score 7 out of 101

Sage People

4 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Sage People

Sage People is well suited to small-medium sized organizations that would like a cloud-based HR solution with no need for servers or software to install. I really like the fact that it is based on Salesforce.com so you know that it will be extremely reliable and well supported. It is very flexible and customizable and can work in complex HR arrangements. For example, we have employees in nearly 60 countries and multiple HR jurisdictions and we are able to make it work for us. However, if you are moving from a traditional or customized HR system there may be a steep learning curve and you should be prepared to spend a lot of time setting up and customizing to your needs, in addition to training.
Jeremiah Miller profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Sage People
7.5
Employee demographic data
ADP Workforce Now
8.0
Sage People
8.0
Employment history
ADP Workforce Now
8.1
Sage People
9.0
Job profiles and administration
ADP Workforce Now
7.7
Sage People
9.0
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Sage People
5.5
Organizational charting
ADP Workforce Now
6.6
Sage People
7.5
Organization and location management
ADP Workforce Now
7.3
Sage People
8.5
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
Sage People
5.0

Payroll Management

ADP Workforce Now
8.1
Sage People
9.0
Pay calculation
ADP Workforce Now
8.7
Sage People
Support for external payroll vendors
ADP Workforce Now
7.5
Sage People
9.0
Benefit plan administration
ADP Workforce Now
8.0
Sage People
Direct deposit files
ADP Workforce Now
8.7
Sage People
Salary revision and increment management
ADP Workforce Now
7.9
Sage People
Reimbursement management
ADP Workforce Now
7.7
Sage People

Leave and Attendance Management

ADP Workforce Now
8.1
Sage People
9.3
Approval workflow
ADP Workforce Now
8.1
Sage People
9.5
Balance details
ADP Workforce Now
8.1
Sage People
9.0
Annual carry-forward and encashment
ADP Workforce Now
8.1
Sage People
9.5

Employee Self Service

ADP Workforce Now
8.2
Sage People
8.8
View and generate pay and benefit information
ADP Workforce Now
8.8
Sage People
9.5
Update personal information
ADP Workforce Now
8.7
Sage People
9.5
View company policy documentation
ADP Workforce Now
8.6
Sage People
10.0
Employee recognition
ADP Workforce Now
7.6
Sage People
6.0
View job history
ADP Workforce Now
7.6
Sage People
9.0

Asset Management

ADP Workforce Now
6.0
Sage People
Tracking of all physical assets
ADP Workforce Now
6.0
Sage People

HR Reporting

ADP Workforce Now
7.0
Sage People
9.5
Report builder
ADP Workforce Now
7.1
Sage People
9.5
Pre-built reports
ADP Workforce Now
7.0
Sage People
9.5
Ability to combine HR data with external data
ADP Workforce Now
7.0
Sage People
9.5

Onboarding

ADP Workforce Now
5.5
Sage People
9.0
New hire portal
ADP Workforce Now
6.1
Sage People
9.0
Manager tracking tools
ADP Workforce Now
4.9
Sage People
9.0

Performance and Goals

ADP Workforce Now
7.8
Sage People
7.6
Corporate goal setting
ADP Workforce Now
7.7
Sage People
7.5
Individual goal setting
ADP Workforce Now
7.9
Sage People
8.0
Line-of sight-visibility
ADP Workforce Now
7.7
Sage People
8.0
Performance tracking
ADP Workforce Now
7.9
Sage People
7.0

Performance Management

ADP Workforce Now
7.5
Sage People
7.2
Performance plans
ADP Workforce Now
7.6
Sage People
7.0
Performance improvement plans
ADP Workforce Now
7.5
Sage People
5.0
Review status tracking
ADP Workforce Now
7.7
Sage People
6.5
Review reminders
ADP Workforce Now
7.4
Sage People
8.5
Multiple review frequency
ADP Workforce Now
7.3
Sage People
9.0

Succession Planning

ADP Workforce Now
6.0
Sage People
8.0
Create succession plans/pools
ADP Workforce Now
5.8
Sage People
8.5
Candidate ranking
ADP Workforce Now
5.8
Sage People
8.0
Candidate search
ADP Workforce Now
6.3
Sage People
8.0
Candidate development
ADP Workforce Now
6.2
Sage People
7.5

Recruiting / ATS

ADP Workforce Now
6.7
Sage People
7.1
Job Requisition Management
ADP Workforce Now
7.9
Sage People
8.0
Company Website Posting
ADP Workforce Now
7.5
Sage People
8.0
Publish to Social Media
ADP Workforce Now
7.5
Sage People
8.0
Job Search Site Posting
ADP Workforce Now
6.7
Sage People
7.5
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Sage People
4.0
Applicant Tracking
ADP Workforce Now
7.3
Sage People
6.5
Notifications and Alerts
ADP Workforce Now
7.6
Sage People
8.0

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • It is completely web-based so both employees and HR administrators can access the software from anywhere with no need to install special software.
  • Sage People is based on the Salesforce.com platform so it has a robust API which is well documented and easy to integrate with other systems.
  • Sage People can integrate with almost any payroll system using their "Payflow" interface
  • Customer support is responsive and helpful.
Jeremiah Miller profile photo

Cons

  • There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
  • As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
  • The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
Melissa Rauch profile photo
  • We found out-of-the-box configuration and fields for employees and salary to be lacking and had to do extensive customization especially for salary.
  • Basic salary functionality like uniform pay grades and automatic calculations based on FTE are lacking. This makes simple things like COLA adjustments to be a chore.
  • It is very easy to customize, which is a "Pro", but also means that you might have to do quite a bit of customization to get it to do what you'd like.
  • The employee Self-serve ("WX") interface can be a bit slow at times.
Jeremiah Miller profile photo

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.0
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.1
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.1
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP does the full processing which is why we switched to them. They are good at what they do so it made sense to let the experts do the processing and reporting.
Joey Wilinski profile photo
We moved to Sage People from a 20+-year-old internally developed HR software. We also evaluated other HR software such as Kronos, SAP, and BambooHR. Ultimately, we chose Sage because of the extensive support they provided to us and the ability to customize to fit our organization's needs. We loved the fact that they were completely cloud-based and built on a reputable platform (Salesforce).
Jeremiah Miller profile photo

Return on Investment

  • We are now able to focus on other areas of our business instead of trying to build reports manually.
  • Our payroll is now in our hands. We know the process, where the money is going and how to resolve issues for our employees.
  • The organizational charts have saved our owners and all of our managers a ton of time and effort knowing what their orgs look like. We didn't have anything like that before that wasn't completely manual.
Nicole Rieger profile photo
  • Sage People has helped us to standardize our HR processes across a complex multinational environment. Overall, this has saved us time and resources
  • Licensing can be expensive especially for HR administrator licenses, and non-profit pricing isn't as good as we would hope. However, in the long run, costs are saved because there is no need for internal infrastructures such as servers or client applications
  • Integration with multiple payroll providers saves time and money and reduces the chance for errors.
Jeremiah Miller profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Sage People

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact us for pricing.