What users are saying about

ADP Workforce Now

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484 Ratings
4 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
4 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

ADP Workforce Now

I have an HR department of one and it has been essential in streamlining a lot of my processes so I highly recommend it for anyone who is operating with a small HR team
Tara Kelly profile photo

Sage People

Sage People is well suited to small-medium sized organizations that would like a cloud-based HR solution with no need for servers or software to install. I really like the fact that it is based on Salesforce.com so you know that it will be extremely reliable and well supported. It is very flexible and customizable and can work in complex HR arrangements. For example, we have employees in nearly 60 countries and multiple HR jurisdictions and we are able to make it work for us. However, if you are moving from a traditional or customized HR system there may be a steep learning curve and you should be prepared to spend a lot of time setting up and customizing to your needs, in addition to training.
Jeremiah Miller profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Sage People
7.5
Employee demographic data
ADP Workforce Now
8.1
Sage People
7.9
Employment history
ADP Workforce Now
8.1
Sage People
9.0
Job profiles and administration
ADP Workforce Now
7.7
Sage People
9.0
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Sage People
5.4
Organizational charting
ADP Workforce Now
6.7
Sage People
7.5
Organization and location management
ADP Workforce Now
7.4
Sage People
8.5
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
Sage People
4.9

Payroll Management

ADP Workforce Now
8.1
Sage People
9.0
Pay calculation
ADP Workforce Now
8.7
Sage People
Support for external payroll vendors
ADP Workforce Now
7.5
Sage People
9.0
Benefit plan administration
ADP Workforce Now
8.0
Sage People
Direct deposit files
ADP Workforce Now
8.6
Sage People
Salary revision and increment management
ADP Workforce Now
7.8
Sage People
Reimbursement management
ADP Workforce Now
7.8
Sage People

Leave and Attendance Management

ADP Workforce Now
8.1
Sage People
9.3
Approval workflow
ADP Workforce Now
8.1
Sage People
9.5
Balance details
ADP Workforce Now
8.1
Sage People
9.0
Annual carry-forward and encashment
ADP Workforce Now
8.1
Sage People
9.5

Employee Self Service

ADP Workforce Now
8.2
Sage People
8.8
View and generate pay and benefit information
ADP Workforce Now
8.7
Sage People
9.5
Update personal information
ADP Workforce Now
8.7
Sage People
9.5
View company policy documentation
ADP Workforce Now
8.5
Sage People
10.0
Employee recognition
ADP Workforce Now
7.6
Sage People
5.9
View job history
ADP Workforce Now
7.6
Sage People
9.0

Asset Management

ADP Workforce Now
6.0
Sage People
Tracking of all physical assets
ADP Workforce Now
6.0
Sage People

HR Reporting

ADP Workforce Now
7.0
Sage People
9.5
Report builder
ADP Workforce Now
7.1
Sage People
9.5
Pre-built reports
ADP Workforce Now
7.0
Sage People
9.5
Ability to combine HR data with external data
ADP Workforce Now
7.0
Sage People
9.5

Onboarding

ADP Workforce Now
5.5
Sage People
9.0
New hire portal
ADP Workforce Now
6.1
Sage People
9.0
Manager tracking tools
ADP Workforce Now
4.8
Sage People
9.0

Performance and Goals

ADP Workforce Now
7.7
Sage People
7.6
Corporate goal setting
ADP Workforce Now
7.6
Sage People
7.5
Individual goal setting
ADP Workforce Now
7.8
Sage People
8.0
Line-of sight-visibility
ADP Workforce Now
7.6
Sage People
8.0
Performance tracking
ADP Workforce Now
7.9
Sage People
7.0

Performance Management

ADP Workforce Now
7.4
Sage People
7.2
Performance plans
ADP Workforce Now
7.6
Sage People
6.9
Performance improvement plans
ADP Workforce Now
7.4
Sage People
5.0
Review status tracking
ADP Workforce Now
7.6
Sage People
6.5
Review reminders
ADP Workforce Now
7.3
Sage People
8.5
Multiple review frequency
ADP Workforce Now
7.2
Sage People
9.0

Succession Planning

ADP Workforce Now
6.0
Sage People
8.0
Create succession plans/pools
ADP Workforce Now
5.8
Sage People
8.5
Candidate ranking
ADP Workforce Now
5.8
Sage People
8.0
Candidate search
ADP Workforce Now
6.3
Sage People
8.0
Candidate development
ADP Workforce Now
6.2
Sage People
7.5

Recruiting / ATS

ADP Workforce Now
6.6
Sage People
7.1
Job Requisition Management
ADP Workforce Now
7.9
Sage People
8.0
Company Website Posting
ADP Workforce Now
7.5
Sage People
8.0
Publish to Social Media
ADP Workforce Now
7.3
Sage People
8.0
Job Search Site Posting
ADP Workforce Now
6.6
Sage People
7.5
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Sage People
3.9
Applicant Tracking
ADP Workforce Now
7.2
Sage People
6.5
Notifications and Alerts
ADP Workforce Now
7.5
Sage People
8.0

Pros

  • Responding to issues through customer service. For example, having a custom report made, having pay codes adjusted or changed.
  • Payroll - the payroll process is smooth and there are graphs to analyze the current payroll cycle and it can be compared to prior payrolls. Great reporting from payroll as well.
Tara Kelly profile photo
  • It is completely web-based so both employees and HR administrators can access the software from anywhere with no need to install special software.
  • Sage People is based on the Salesforce.com platform so it has a robust API which is well documented and easy to integrate with other systems.
  • Sage People can integrate with almost any payroll system using their "Payflow" interface
  • Customer support is responsive and helpful.
Jeremiah Miller profile photo

Cons

  • We are unable to make HR changes once a payroll period is open which means that we often have to wait until the last minute to open a period which is difficult.
  • The inability to keep more than two weeks open at a time is problematic for our organization. We pay on a semi-monthly basis and it is hard sometimes to close a week because any changes by supervisors have to be in before you open a new pay period.
  • Implementation time to set up is very long and strenuous. Making changes to time and attendance policies and other systematic changes can be difficult and time consuming.
  • It feels at times as if the shifts between the different modules don't work as well as they were sold to us. Such as Time Off and Time and Attendance can cause many error messages that are confusing to supervisors and staff.
Erin Brouillette profile photo
  • We found out-of-the-box configuration and fields for employees and salary to be lacking and had to do extensive customization especially for salary.
  • Basic salary functionality like uniform pay grades and automatic calculations based on FTE are lacking. This makes simple things like COLA adjustments to be a chore.
  • It is very easy to customize, which is a "Pro", but also means that you might have to do quite a bit of customization to get it to do what you'd like.
  • The employee Self-serve ("WX") interface can be a bit slow at times.
Jeremiah Miller profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
Once you get used to Workforce Now, it becomes "home." Additionally, changing databases is such a huge decision that it is unrealistic to jump from one to another.
Kristie LaMar profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP Workforce Now is NOT ADP's most impressive product (previous versions like ADP Enterprise were far superior) but ADP in general is my preference. Systems I have used:Ceridian- The Payroll Tax function/reporting/filing/amendment process was not as strong as ADP. HR was an afterthought. Workday- I was not impressed with their Payroll module, or Payroll Tax Table/Setup. The HCM module was fantasticADP Enterprise- Very consistent all around. Great support model, massive Reporting capabilities, global ability (used ADP Streamline and maintained headcount for 16 countries with no issues)
Henri Pichal profile photo
We moved to Sage People from a 20+-year-old internally developed HR software. We also evaluated other HR software such as Kronos, SAP, and BambooHR. Ultimately, we chose Sage because of the extensive support they provided to us and the ability to customize to fit our organization's needs. We loved the fact that they were completely cloud-based and built on a reputable platform (Salesforce).
Jeremiah Miller profile photo

Return on Investment

  • Workforce Now has definitely improved our efficiency and consistency because we can pull reports into specific formats for importing into our databases. This means less hand-keying of simple things like address changes or new employee data, which makes our team more efficient and accurate.
  • Often our Accounting Team really struggles with understanding ADP's specific lingo, which can make it a challenge for our Payroll/Benefits Team and Accounting Team to interact. It's taken time to understand, for example, that "Business Unit" means "Account Code".
Kristie LaMar profile photo
  • Sage People has helped us to standardize our HR processes across a complex multinational environment. Overall, this has saved us time and resources
  • Licensing can be expensive especially for HR administrator licenses, and non-profit pricing isn't as good as we would hope. However, in the long run, costs are saved because there is no need for internal infrastructures such as servers or client applications
  • Integration with multiple payroll providers saves time and money and reduces the chance for errors.
Jeremiah Miller profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Sage People

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact us for pricing.