What users are saying about

ADP Workforce Now

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483 Ratings

ADP Workforce Now

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483 Ratings
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Score 7 out of 101
1 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

SentricWorkForce

I would think Sentric is suited for all companies larger than 100 people. When we had less than 100, it wasn't worth the price. We could track 100 people in Spreadsheets.
Amanda White profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
SentricWorkForce
7.7
Employee demographic data
ADP Workforce Now
8.1
SentricWorkForce
10.0
Employment history
ADP Workforce Now
8.1
SentricWorkForce
10.0
Job profiles and administration
ADP Workforce Now
7.7
SentricWorkForce
10.0
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
SentricWorkForce
7.0
Organizational charting
ADP Workforce Now
6.7
SentricWorkForce
2.0
Organization and location management
ADP Workforce Now
7.4
SentricWorkForce
7.0
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
SentricWorkForce
8.0

Payroll Management

ADP Workforce Now
8.1
SentricWorkForce
7.2
Pay calculation
ADP Workforce Now
8.7
SentricWorkForce
8.0
Support for external payroll vendors
ADP Workforce Now
7.5
SentricWorkForce
6.0
Benefit plan administration
ADP Workforce Now
8.0
SentricWorkForce
10.0
Direct deposit files
ADP Workforce Now
8.6
SentricWorkForce
10.0
Salary revision and increment management
ADP Workforce Now
7.8
SentricWorkForce
6.0
Reimbursement management
ADP Workforce Now
7.8
SentricWorkForce
3.0

Leave and Attendance Management

ADP Workforce Now
8.1
SentricWorkForce
7.3
Approval workflow
ADP Workforce Now
8.1
SentricWorkForce
8.0
Balance details
ADP Workforce Now
8.1
SentricWorkForce
8.0
Annual carry-forward and encashment
ADP Workforce Now
8.1
SentricWorkForce
6.0

Employee Self Service

ADP Workforce Now
8.2
SentricWorkForce
5.2
View and generate pay and benefit information
ADP Workforce Now
8.7
SentricWorkForce
10.0
Update personal information
ADP Workforce Now
8.7
SentricWorkForce
10.0
View company policy documentation
ADP Workforce Now
8.5
SentricWorkForce
1.0
Employee recognition
ADP Workforce Now
7.6
SentricWorkForce
1.0
View job history
ADP Workforce Now
7.6
SentricWorkForce
4.0

Asset Management

ADP Workforce Now
6.0
SentricWorkForce
5.0
Tracking of all physical assets
ADP Workforce Now
6.0
SentricWorkForce
5.0

HR Reporting

ADP Workforce Now
7.0
SentricWorkForce
5.3
Report builder
ADP Workforce Now
7.1
SentricWorkForce
6.0
Pre-built reports
ADP Workforce Now
7.0
SentricWorkForce
7.0
Ability to combine HR data with external data
ADP Workforce Now
7.0
SentricWorkForce
3.0

Onboarding

ADP Workforce Now
5.5
SentricWorkForce
5.5
New hire portal
ADP Workforce Now
6.1
SentricWorkForce
4.0
Manager tracking tools
ADP Workforce Now
4.8
SentricWorkForce
7.0

Performance and Goals

ADP Workforce Now
7.7
SentricWorkForce
6.0
Corporate goal setting
ADP Workforce Now
7.6
SentricWorkForce
7.0
Individual goal setting
ADP Workforce Now
7.8
SentricWorkForce
4.0
Line-of sight-visibility
ADP Workforce Now
7.6
SentricWorkForce
5.0
Performance tracking
ADP Workforce Now
7.9
SentricWorkForce
8.0

Performance Management

ADP Workforce Now
7.4
SentricWorkForce
4.6
Performance plans
ADP Workforce Now
7.6
SentricWorkForce
3.0
Performance improvement plans
ADP Workforce Now
7.4
SentricWorkForce
3.0
Review status tracking
ADP Workforce Now
7.6
SentricWorkForce
7.0
Review reminders
ADP Workforce Now
7.3
SentricWorkForce
5.0
Multiple review frequency
ADP Workforce Now
7.2
SentricWorkForce
5.0

Succession Planning

ADP Workforce Now
6.0
SentricWorkForce
4.8
Create succession plans/pools
ADP Workforce Now
5.8
SentricWorkForce
4.0
Candidate ranking
ADP Workforce Now
5.8
SentricWorkForce
9.0
Candidate search
ADP Workforce Now
6.3
SentricWorkForce
3.0
Candidate development
ADP Workforce Now
6.2
SentricWorkForce
3.0

Recruiting / ATS

ADP Workforce Now
6.6
SentricWorkForce
7.3
Job Requisition Management
ADP Workforce Now
7.9
SentricWorkForce
7.0
Company Website Posting
ADP Workforce Now
7.5
SentricWorkForce
Publish to Social Media
ADP Workforce Now
7.4
SentricWorkForce
Job Search Site Posting
ADP Workforce Now
6.6
SentricWorkForce
Duplicate Candidate Prevention
ADP Workforce Now
2.3
SentricWorkForce
Applicant Tracking
ADP Workforce Now
7.2
SentricWorkForce
7.0
Notifications and Alerts
ADP Workforce Now
7.5
SentricWorkForce
8.0

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Open Enrollment lets employees view and select the benefit they want for the following plan year. Sentric is easy to use and lets us in HR link their selection to their payroll records.
  • Sentric allows HR and the employee to view their paychecks. They can look at one, or many at a time.
  • When someone applies for a job via Sentric, their candidate records carry through to their employee record after we hire the person.
Amanda White profile photo

Cons

  • There are some screen printing issues with relationship to the pay statements. There are great capabilities to compare up to 5 pay statements for an employee. The view of information is both helpful and powerful. However, if a printout is desired, it is impossible! It prints with all the underlying layers of data versus what is seen on the screen. So frustrating to have such a wonderful tool available, but no way to print or pdf to share with an employee.
  • As fantastic as the customer service is, my experience has included some very challenging issues. In these cases, it would be helpful to have a dedicated phone line to reach the manager, team leader, or highly experienced team member that has been involved along the way. I have spent much time being transferred, waiting, explaining and re-explaining only to have to wait for a return call from the person I initially needed to speak with.
  • The benefit and payroll modules are extensive and very well integrated. However, in the set up process, it would be helpful to have someone 'lead' the process from ADP along side the client. In setting up some benefits, we felt stuck in the middle knowing what the outcome should look like, but not how to get there. And the ADP benefit rep didn't understand the payroll side, while the ADP payroll rep didn't understand the benefit side. So we, the employer, had to attempt to understand both and guide the ADP reps in the set up. It felt a little disconnected. Eventually, we worked it out, but it seems a more smooth process from within ADP would provide more customer satisfaction.
Melissa Rauch profile photo
  • The Ad Hoc reporting capabilities are hard to navigate and get exactly what I need in my report.
  • This is hard to explain... When looking at applicants via their recruiter section, the site doesn't keep up with the applicant I'm trying to view. The bottom section lets me pick the applicant, while the top part displays that person's info. When I select a different applicant in the bottom, the top doesn't always change from the last candidate.
  • The row security is limited. So when a manager is given special access, it's typically either all or nothing.
Amanda White profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

When making the choice to pursue WFN, I courted four companies. All had bells and whistles comparable to WFN, some even had sexier features, but none had the same business longevity as ADP. I entered this agreement hesitantly due to ADP's customer service reputation, but dedicated myself to learning the programming and exploring the system weekly. This undoubtedly helped me communicate my needs and accomplish our agency goals. I am SO HAPPY that we landed with WFN and would highly recommend it to colleagues. From payroll to benefits management, WFN is a win.
Sarah Hersh, PHR profile photo
I haven't explored the other systems in great detail. IFS didn't appear as "user-friendly". Taleo seemed to not have the capabilities Sentric did.
Amanda White profile photo

Return on Investment

  • As a payroll manager and senior analyst, a quicker payroll processing has freed up substantial time for me to further develop financial metrics and focus on growing our company's profitability.
  • Far fewer payroll errors leads to improved employee moral and less time fixing said errors.
Dixon Pettengill profile photo
  • The site has kept us compliant and has allowed us to easily keep track of everyone in our growing company.
  • The site has made our benefits enrollment much easier than the old fashion paper and pencil.
Amanda White profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

SentricWorkForce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details