ADP Workforce Now vs. SilkRoad Learning

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Workforce Now
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.N/A
SilkRoad Learning
Score 7.6 out of 10
N/A
SilkRoad Learning is a web-based LMS. The vendor advertises enterprise-level platform for addressing skills gaps and regulatory compliance, as well as ecommerce and mobile support. It can integrate with other SilkRoad offerings and 3rd party content.N/A
Pricing
ADP Workforce NowSilkRoad Learning
Editions & Modules
Essential
Contact sales team
Enhanced
Contact sales team
Complete
Contact sales team
HR Pro
Contact sales team
Payroll Essentials
Contact sales team
HR Plus
Contact sales team
Hiring Advantage
Contact sales team
Performance Plus
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
ADP Workforce NowSilkRoad Learning
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPlease contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
More Pricing Information
Community Pulse
ADP Workforce NowSilkRoad Learning
Top Pros
Top Cons
Features
ADP Workforce NowSilkRoad Learning
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP Workforce Now
7.7
1022 Ratings
2% below category average
SilkRoad Learning
-
Ratings
Employee demographic data8.1903 Ratings00 Ratings
Employment history8.2939 Ratings00 Ratings
Job profiles and administration8.0890 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.7.5917 Ratings00 Ratings
Organizational charting6.7643 Ratings00 Ratings
Organization and location management7.5704 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)7.6648 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Workforce Now
8.0
1034 Ratings
0% below category average
SilkRoad Learning
-
Ratings
Pay calculation8.7995 Ratings00 Ratings
Support for external payroll vendors7.5389 Ratings00 Ratings
Off-cycle/On-Demand payment7.9294 Ratings00 Ratings
Benefit plan administration7.9798 Ratings00 Ratings
Direct deposit files8.7983 Ratings00 Ratings
Salary revision and increment management7.9769 Ratings00 Ratings
Reimbursement management7.7468 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP Workforce Now
7.7
844 Ratings
5% below category average
SilkRoad Learning
-
Ratings
Approval workflow8.0766 Ratings00 Ratings
Balance details7.6800 Ratings00 Ratings
Annual carry-forward and encashment7.6648 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP Workforce Now
8.0
1014 Ratings
1% below category average
SilkRoad Learning
-
Ratings
View and generate pay and benefit information8.3977 Ratings00 Ratings
Update personal information8.6968 Ratings00 Ratings
View company policy documentation8.2782 Ratings00 Ratings
Employee recognition7.0366 Ratings00 Ratings
View job history7.732 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP Workforce Now
6.0
12 Ratings
25% below category average
SilkRoad Learning
-
Ratings
Tracking of all physical assets6.012 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP Workforce Now
7.1
944 Ratings
7% below category average
SilkRoad Learning
-
Ratings
Report builder7.4927 Ratings00 Ratings
Pre-built reports7.6923 Ratings00 Ratings
Ability to combine HR data with external data6.4550 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP Workforce Now
7.2
116 Ratings
11% below category average
SilkRoad Learning
-
Ratings
New hire portal7.6112 Ratings00 Ratings
Manager tracking tools6.892 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP Workforce Now
7.8
311 Ratings
4% below category average
SilkRoad Learning
-
Ratings
Corporate goal setting7.9240 Ratings00 Ratings
Individual goal setting7.9291 Ratings00 Ratings
Line-of sight-visibility7.5238 Ratings00 Ratings
Performance tracking7.8284 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP Workforce Now
7.3
402 Ratings
8% below category average
SilkRoad Learning
-
Ratings
Performance plans7.3361 Ratings00 Ratings
Performance improvement plans7.2309 Ratings00 Ratings
Review status tracking7.5366 Ratings00 Ratings
Review reminders7.3378 Ratings00 Ratings
Multiple review frequency7.2313 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP Workforce Now
6.0
7 Ratings
27% below category average
SilkRoad Learning
-
Ratings
Create succession plans/pools5.86 Ratings00 Ratings
Candidate ranking5.86 Ratings00 Ratings
Candidate search6.37 Ratings00 Ratings
Candidate development6.26 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP Workforce Now
6.8
421 Ratings
13% below category average
SilkRoad Learning
-
Ratings
Job Requisition Management7.6366 Ratings00 Ratings
Company Website Posting8.1358 Ratings00 Ratings
Publish to Social Media7.1287 Ratings00 Ratings
Job Search Site Posting7.3321 Ratings00 Ratings
Duplicate Candidate Prevention2.38 Ratings00 Ratings
Applicant Tracking7.1362 Ratings00 Ratings
Notifications and Alerts8.3383 Ratings00 Ratings
Learning Management
Comparison of Learning Management features of Product A and Product B
ADP Workforce Now
-
Ratings
SilkRoad Learning
8.6
3 Ratings
5% above category average
Course authoring00 Ratings9.03 Ratings
Course catalog or library00 Ratings9.03 Ratings
Player/Portal00 Ratings7.63 Ratings
Learning content00 Ratings8.53 Ratings
Mobile friendly00 Ratings8.53 Ratings
Progress tracking & certifications00 Ratings9.03 Ratings
Assignments00 Ratings7.13 Ratings
Compliance management00 Ratings8.13 Ratings
Learning administration00 Ratings7.63 Ratings
Learning reporting & analytics00 Ratings10.02 Ratings
Social learning00 Ratings10.02 Ratings
Best Alternatives
ADP Workforce NowSilkRoad Learning
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Tovuti LMS
Tovuti LMS
Score 9.5 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Bridge Learning Platform
Bridge Learning Platform
Score 9.9 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Bridge Learning Platform
Bridge Learning Platform
Score 9.9 out of 10
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User Ratings
ADP Workforce NowSilkRoad Learning
Likelihood to Recommend
8.3
(1089 ratings)
8.1
(12 ratings)
Likelihood to Renew
7.4
(82 ratings)
3.6
(2 ratings)
Usability
6.2
(78 ratings)
8.0
(1 ratings)
Availability
7.3
(14 ratings)
8.0
(1 ratings)
Performance
6.4
(13 ratings)
7.0
(1 ratings)
Support Rating
7.1
(463 ratings)
7.0
(1 ratings)
In-Person Training
8.1
(9 ratings)
-
(0 ratings)
Online Training
5.8
(17 ratings)
8.0
(1 ratings)
Implementation Rating
5.9
(34 ratings)
4.0
(1 ratings)
Configurability
6.4
(10 ratings)
-
(0 ratings)
Ease of integration
6.1
(8 ratings)
-
(0 ratings)
Product Scalability
7.5
(751 ratings)
7.0
(1 ratings)
Vendor post-sale
5.2
(8 ratings)
-
(0 ratings)
Vendor pre-sale
6.1
(8 ratings)
-
(0 ratings)
User Testimonials
ADP Workforce NowSilkRoad Learning
Likelihood to Recommend
ADP
If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.
Read full review
SilkRoad
It is very well suited as a web based LMS. They have excellent customer service and support. Ask about the reporting features - these are challenging in many LMS applications. The training they provided for administrators is also very good. Overall a great company, and they are constantly working to improve the product
Read full review
Pros
ADP
  • HRIS that is personalized for the employee and addresses DE&I needs.
  • Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
  • Onboarding is an excellent way to stay in compliance and have all documents completed.
  • Tax and Banking and resolution to any issues.
Read full review
SilkRoad
  • GreenLight is very good at keeping track of employee requirements through the use of qualifications. It is the backbone of how courses, classes, requirements and activities are assigned and monitored.
  • The content objects (development) portion of GreenLight is robust. It allows you to mix various content objects from different sources. For instance if you import a SCORM ecourse, an AICC ecourse and want to add an HTML page as an introduction, the software will allow you to combine all seamlessly into one course. In addition, the navigation and sequencing tools offer considerable functionality.
  • The reporting feature of this software is very good (but not best of class). The number of standard reports is fairly extensive and cover most needs. Having the ability to output files for further analysis and manipulation in Excel takes care of a number of areas where the standard reports fall short.
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Cons
ADP
  • I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
  • Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.
Read full review
SilkRoad
  • 'my profile' has been a little glitchy for us but we are a very small team and don't use that element much, photos don't load or stay loaded
  • Sometimes the main list with due dates, type of training etc. seems hard for people to completely understand some more customizable sections here would be useful for us
  • On the whole, is not a customizable as other platforms we've used. Is good at tracking but not so much the kind of cataloging we need.
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Likelihood to Renew
ADP
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
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SilkRoad
Our training director has determined that the customer service and ease of use is too difficult. She intends to check into other LMS systems and end our contract with Silkroad.
Read full review
Usability
ADP
I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
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SilkRoad
I have a better understanding of the system and so it is easier for me to use. The student side is very easy and simple for anyone to use.
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Reliability and Availability
ADP
ADP outages are very rare
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SilkRoad
There have been many times when the site was unavailable for a short time. Also, glitches and unexplained ed activity such as sending training notifications out to terminated employees.
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Performance
ADP
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
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SilkRoad
It works well most of the time.
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Support Rating
ADP
I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.
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SilkRoad
The questions regarding how to implement in the system are answered quickly and efficiently. If there is an issue with the technical side or integrations it takes forever to get results and after much escalating.
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In-Person Training
ADP
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
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SilkRoad
No answers on this topic
Online Training
ADP
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
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SilkRoad
some are thorough and others are not. I like that they are available for review.
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Implementation Rating
ADP
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
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SilkRoad
No answers on this topic
Alternatives Considered
ADP
Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.
Read full review
SilkRoad
SilkRoad Learning is much easier to customize and roll out globally. The Skillsoft product was expensive, cumbersome, and required a large ramp up time. When working with clients on Skillsoft, too much had to be predetermined, the languages were not fully developed and learners had to pay each time they accessed a module and get reimbursement from the company - it was not effective.
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Scalability
ADP
It handles very well with very sensitive data of a company especially of employees. Even provides HR services regarding recruitment services like recruitment, providing notification, even handles increment cycle of employee, any awards achieved by employees. All of this services are handled by them in very efficient way.
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SilkRoad
The system went down/offline for 5 or 6 days in January. This is the month we have 3400 employees taking annual required training. It had several glitches afterwards that took months to correct.
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Return on Investment
ADP
  • ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
  • The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
  • We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.
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SilkRoad
  • GreenLight has provided an easy route for our users to receive training online and in-class. They can quickly and easily search and sign up for anything on the catalog. Being in healthcare, we provide a lot of training on a constant basis. GreenLight has provided a great foundation for our company to accomplish it's training needs and goals.
  • Employees can quickly access and complete online trainings so that they can get back to their jobs.
Read full review
ScreenShots

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app