ADP Workforce Now vs. SmartRecruiters

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Workforce Now
Score 7.9 out of 10
Mid-Size Companies (51-1,000 employees)
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.N/A
SmartRecruiters
Score 7.8 out of 10
N/A
SmartRecruiters’ Talent Acquisition Suite is a cloud-based recruitment marketing and collaborative hiring platform. It features an open marketplace for third party recruitment services. SmartRecruiters also offers talent sourcing and screening as add-on features.
$0
per month
Pricing
ADP Workforce NowSmartRecruiters
Editions & Modules
Essential
Contact sales team
Enhanced
Contact sales team
Complete
Contact sales team
HR Pro
Contact sales team
Payroll Essentials
Contact sales team
HR Plus
Contact sales team
Hiring Advantage
Contact sales team
Performance Plus
Contact sales team
Corporate
Varies, per FTE
Billed annually
Global
Varies, per FTE
Billed annually
SmartStart
Free
up to 10 active job postings
Offerings
Pricing Offerings
ADP Workforce NowSmartRecruiters
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequired$1,000
Additional DetailsPlease contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.The software subscription is determined by the number of full time employees in your company. A one time cost to set up software, including customizations, integrations, data migration and training.
More Pricing Information
Community Pulse
ADP Workforce NowSmartRecruiters
Considered Both Products
ADP Workforce Now
Chose ADP Workforce Now
I find that there are strengths and weaknesses to all systems. ADP has added more to our workload and that has made a huge impact for us.
SmartRecruiters

No answer on this topic

Top Pros
Top Cons
Features
ADP Workforce NowSmartRecruiters
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP Workforce Now
7.6
1021 Ratings
4% below category average
SmartRecruiters
-
Ratings
Employee demographic data8.1901 Ratings00 Ratings
Employment history8.2937 Ratings00 Ratings
Job profiles and administration7.9889 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.7.4916 Ratings00 Ratings
Organizational charting6.7641 Ratings00 Ratings
Organization and location management7.5702 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)7.4648 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Workforce Now
7.9
1033 Ratings
2% below category average
SmartRecruiters
-
Ratings
Pay calculation8.6994 Ratings00 Ratings
Support for external payroll vendors7.2389 Ratings00 Ratings
Off-cycle/On-Demand payment7.8293 Ratings00 Ratings
Benefit plan administration7.9796 Ratings00 Ratings
Direct deposit files8.6982 Ratings00 Ratings
Salary revision and increment management7.7768 Ratings00 Ratings
Reimbursement management7.4467 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP Workforce Now
7.7
843 Ratings
5% below category average
SmartRecruiters
-
Ratings
Approval workflow7.8765 Ratings00 Ratings
Balance details7.6798 Ratings00 Ratings
Annual carry-forward and encashment7.5646 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP Workforce Now
7.9
1013 Ratings
3% below category average
SmartRecruiters
-
Ratings
View and generate pay and benefit information8.2976 Ratings00 Ratings
Update personal information8.5967 Ratings00 Ratings
View company policy documentation8.1781 Ratings00 Ratings
Employee recognition7.0364 Ratings00 Ratings
View job history7.732 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP Workforce Now
6.0
12 Ratings
26% below category average
SmartRecruiters
-
Ratings
Tracking of all physical assets6.012 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP Workforce Now
7.0
943 Ratings
8% below category average
SmartRecruiters
-
Ratings
Report builder7.3926 Ratings00 Ratings
Pre-built reports7.5922 Ratings00 Ratings
Ability to combine HR data with external data6.1549 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP Workforce Now
7.0
115 Ratings
14% below category average
SmartRecruiters
-
Ratings
New hire portal7.4111 Ratings00 Ratings
Manager tracking tools6.691 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP Workforce Now
7.8
309 Ratings
5% below category average
SmartRecruiters
-
Ratings
Corporate goal setting7.9238 Ratings00 Ratings
Individual goal setting7.9289 Ratings00 Ratings
Line-of sight-visibility7.5236 Ratings00 Ratings
Performance tracking7.9282 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP Workforce Now
7.3
400 Ratings
9% below category average
SmartRecruiters
-
Ratings
Performance plans7.3359 Ratings00 Ratings
Performance improvement plans7.2307 Ratings00 Ratings
Review status tracking7.5364 Ratings00 Ratings
Review reminders7.2377 Ratings00 Ratings
Multiple review frequency7.2312 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP Workforce Now
6.0
7 Ratings
28% below category average
SmartRecruiters
-
Ratings
Create succession plans/pools5.86 Ratings00 Ratings
Candidate ranking5.86 Ratings00 Ratings
Candidate search6.37 Ratings00 Ratings
Candidate development6.26 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP Workforce Now
6.8
420 Ratings
14% below category average
SmartRecruiters
8.4
127 Ratings
5% above category average
Job Requisition Management7.5365 Ratings9.2109 Ratings
Company Website Posting8.1357 Ratings9.7114 Ratings
Publish to Social Media7.0286 Ratings7.6112 Ratings
Job Search Site Posting7.2320 Ratings8.1116 Ratings
Duplicate Candidate Prevention2.38 Ratings8.0114 Ratings
Applicant Tracking7.0361 Ratings9.4126 Ratings
Notifications and Alerts8.2382 Ratings9.4119 Ratings
Customized Application Form00 Ratings8.7104 Ratings
Resume Management00 Ratings7.7119 Ratings
Candidate Search00 Ratings8.4122 Ratings
Collaboration00 Ratings8.3117 Ratings
Task Creation and Delegation00 Ratings9.297 Ratings
Email Templates00 Ratings8.5114 Ratings
User Permissions00 Ratings8.9109 Ratings
Reporting00 Ratings4.4105 Ratings
Best Alternatives
ADP Workforce NowSmartRecruiters
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
Recruit CRM
Recruit CRM
Score 9.8 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Vibe HCM
Vibe HCM
Score 4.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP Workforce NowSmartRecruiters
Likelihood to Recommend
8.2
(1088 ratings)
7.8
(129 ratings)
Likelihood to Renew
7.3
(82 ratings)
6.0
(15 ratings)
Usability
5.3
(79 ratings)
9.1
(12 ratings)
Availability
7.3
(14 ratings)
9.0
(1 ratings)
Performance
6.4
(13 ratings)
10.0
(1 ratings)
Support Rating
7.0
(462 ratings)
9.0
(10 ratings)
In-Person Training
8.2
(9 ratings)
-
(0 ratings)
Online Training
5.8
(17 ratings)
-
(0 ratings)
Implementation Rating
5.3
(34 ratings)
9.1
(2 ratings)
Configurability
6.4
(10 ratings)
-
(0 ratings)
Ease of integration
6.1
(8 ratings)
7.1
(12 ratings)
Product Scalability
7.4
(750 ratings)
9.0
(1 ratings)
Vendor post-sale
5.2
(8 ratings)
-
(0 ratings)
Vendor pre-sale
6.1
(8 ratings)
-
(0 ratings)
User Testimonials
ADP Workforce NowSmartRecruiters
Likelihood to Recommend
ADP
If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.
Read full review
SmartRecruiters
SmartRecruiters has allowed us to enable our hiring managers to self-service their requirements for recruitment, simplifying our internal processes. We have visibility of recruitment requirements and significantly improved our approvals process using the software. We have been able to configure our hiring processes relevant to different areas of the business. Collaboration for our hiring teams (managers and business partners) is simple and effective. Candidate experience is enhanced and engaging. The platform has brought many benefits to our Resourcing business partners and hiring managers. We have visibility and insightful data which has integrity, allowing us to make informed business decisions. Our offer process has seen significant improvements and provides an engaging candidate experience, previously this was a labour-intensive process that is now streamlined and automated. The recently launched Community for collaboration amongst customers is very helpful and insigtful for how other people are using the software and exploring ideas with each other
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Pros
ADP
  • HRIS that is personalized for the employee and addresses DE&I needs.
  • Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
  • Onboarding is an excellent way to stay in compliance and have all documents completed.
  • Tax and Banking and resolution to any issues.
Read full review
SmartRecruiters
  • Job Referrals - can easily refer others to a job posting and view the status
  • Job Postings - can easily search for job openings and read job description and criteria
  • Application online - Can easily apply for the job directly and see who the hiring manager and hiring recruiter is
Read full review
Cons
ADP
  • I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
  • Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.
Read full review
SmartRecruiters
  • Settings page can be difficult to navigate & find what you're looking for
  • Job approval chains would be better with additional qualifying fields so that we can segregate different areas of the business better
  • The ability to edit an existing offer template in-system would improve the experience, rather than having to edit offline and upload a whole new version.
Read full review
Likelihood to Renew
ADP
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Read full review
SmartRecruiters
I thoroughly enjoy using SmartRecruiters and have shared this feedback with those responsible, however I am not a decision maker in the process. I understand that at the moment there are lots of factors affecting the economy and business outcomes, so I cannot comment with certainty on the renewal of SmartRecruiters at this time, not involved in the confirmation of renewal.
Read full review
Usability
ADP
I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
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SmartRecruiters
I would give this rating as overall it a great combo of all your problems. With just one click you can get away with all your problems such as recruitment, candidate update, Interview scheduling, updating candidates, reports of a job perspective, and recruiters perspective. Usability is worth of SmartRecruiters. The dashboard is also very attractive and once you open you will love working on this platform again and again. I would say it is the best platform to use once for smooth work in your organization.
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Reliability and Availability
ADP
ADP outages are very rare
Read full review
SmartRecruiters
Rarely is there an issue and if the product is down, it typically is restored quickly.
Read full review
Performance
ADP
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Read full review
SmartRecruiters
I have no complaints about performance. The system works virtually flawless.
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Support Rating
ADP
I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.
Read full review
SmartRecruiters
Response is normally very fast. There are times, however, when the response is not useful. It is difficult to work with the reporting and the offer letter templates, and the front line support agents usually are not very knowledgeable. Second, if there are any issues with integrations, the regular support agents will not be able to help you. You'll have to create that ticket and ask them to escalate it to an integration specialist.
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In-Person Training
ADP
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
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SmartRecruiters
Quick and easy to learn.
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Online Training
ADP
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Read full review
SmartRecruiters
No answers on this topic
Implementation Rating
ADP
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
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SmartRecruiters
It really was a painless and easy process to switch to SmartRecruiters.
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Alternatives Considered
ADP
Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.
Read full review
SmartRecruiters
I've really enjoyed using SmartRecruiters, but these other ATSs that we've checked out offer better reporting features and price points. Over time, we may be transitioning off of SmartRecruiters to one of these ATSs because the price is a set price where SmartRecruiters has employee-based pricing model. Also, these other software products offer better reporting features that would eliminate some of our manual tracking process that we're currently doing.
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Scalability
ADP
We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.
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SmartRecruiters
No explanation really, just a great product.
Read full review
Return on Investment
ADP
  • ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
  • The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
  • We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.
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SmartRecruiters
  • In terms of ROI, SR helped our business greatly in returning precious time to my productivity in business management, as well as my team's, so that we could get back to the main work we were hired for. The SR process did most of the heavy lifting.
Read full review
ScreenShots

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app

SmartRecruiters Screenshots

Screenshot of A candidate experience to  reach, engage, and connect with talent wherever they are.Screenshot of Engaged hiring managers empowered by collaboration tools and applicant tracking to drive better hiring decisions.Screenshot of Digital offer management, onboarding, and reporting deliver a seamless journey for new hires and recruiters.Screenshot of SmartRecruiters eases the burden of juggling multiple open roles and hiring large volumes.Screenshot of Frees up hiring teams to focus on making great hires and delivering a better candidate experience by automating routine tasks.Screenshot of Find and discover qualified talent while getting the most from the advertising budget.