What users are saying about

ADP Workforce Now

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496 Ratings
Top Rated
20 Ratings

ADP Workforce Now

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496 Ratings
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Score 7.1 out of 101
Top Rated
20 Ratings
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Score 6.6 out of 101

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Likelihood to Recommend

ADP Workforce Now

Well-suited for companies with 10 or more employees. The more employees the more efficient ADP is for all aspects. Less appropriate for small companies where payroll and reporting is very manageable.
Joey Wilinski profile photo

Snag

PeopleMatter is well suited for location based, hourly hiring, and I would highly recommend it for onboarding in any scenario. It is not well suited today for corporate or professional recruiting. The onboarding and compliance components serve all audiences very well.
Kelly Wilson profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.8
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Employee demographic data
ADP Workforce Now
8.2
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Employment history
ADP Workforce Now
8.2
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Job profiles and administration
ADP Workforce Now
7.8
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Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
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Organizational charting
ADP Workforce Now
6.7
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Organization and location management
ADP Workforce Now
7.6
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Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.3
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Payroll Management

ADP Workforce Now
8.2
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Pay calculation
ADP Workforce Now
8.8
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Support for external payroll vendors
ADP Workforce Now
7.6
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Benefit plan administration
ADP Workforce Now
8.2
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Direct deposit files
ADP Workforce Now
8.7
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Salary revision and increment management
ADP Workforce Now
8.0
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Reimbursement management
ADP Workforce Now
8.0
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Leave and Attendance Management

ADP Workforce Now
8.3
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Approval workflow
ADP Workforce Now
8.2
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Balance details
ADP Workforce Now
8.3
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Annual carry-forward and encashment
ADP Workforce Now
8.4
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Employee Self Service

ADP Workforce Now
8.3
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View and generate pay and benefit information
ADP Workforce Now
8.7
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Update personal information
ADP Workforce Now
8.8
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View company policy documentation
ADP Workforce Now
8.6
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Employee recognition
ADP Workforce Now
7.5
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View job history
ADP Workforce Now
7.7
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Asset Management

ADP Workforce Now
6.0
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Tracking of all physical assets
ADP Workforce Now
6.0
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HR Reporting

ADP Workforce Now
7.0
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Report builder
ADP Workforce Now
7.0
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Pre-built reports
ADP Workforce Now
7.0
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Ability to combine HR data with external data
ADP Workforce Now
7.0
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Onboarding

ADP Workforce Now
5.5
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9.0
New hire portal
ADP Workforce Now
6.1
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9.0
Manager tracking tools
ADP Workforce Now
4.8
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9.0
Compliance tracking and reporting
ADP Workforce Now
Snag
8.9

Performance and Goals

ADP Workforce Now
7.7
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6.7
Corporate goal setting
ADP Workforce Now
7.5
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7.0
Individual goal setting
ADP Workforce Now
7.9
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5.1
Line-of sight-visibility
ADP Workforce Now
7.5
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9.1
Performance tracking
ADP Workforce Now
7.9
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5.1
Subordinate goal setting
ADP Workforce Now
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7.0

Performance Management

ADP Workforce Now
7.1
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7.9
Performance plans
ADP Workforce Now
7.2
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8.0
Performance improvement plans
ADP Workforce Now
7.0
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8.0
Review status tracking
ADP Workforce Now
7.2
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8.0
Review reminders
ADP Workforce Now
6.9
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9.1
Multiple review frequency
ADP Workforce Now
6.8
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8.0
Plan weighting
ADP Workforce Now
Snag
9.1
Workflow restrictions
ADP Workforce Now
Snag
9.0
Reporting
ADP Workforce Now
Snag
4.1

Succession Planning

ADP Workforce Now
6.0
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8.1
Create succession plans/pools
ADP Workforce Now
5.8
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7.3
Candidate ranking
ADP Workforce Now
5.8
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8.2
Candidate search
ADP Workforce Now
6.3
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9.0
Candidate development
ADP Workforce Now
6.2
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8.2

Recruiting / ATS

ADP Workforce Now
6.8
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7.4
Job Requisition Management
ADP Workforce Now
8.0
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8.0
Company Website Posting
ADP Workforce Now
7.8
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9.0
Publish to Social Media
ADP Workforce Now
7.6
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7.3
Job Search Site Posting
ADP Workforce Now
6.9
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8.0
Duplicate Candidate Prevention
ADP Workforce Now
2.3
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4.5
Applicant Tracking
ADP Workforce Now
7.4
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9.0
Notifications and Alerts
ADP Workforce Now
7.6
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7.0
Customized Application Form
ADP Workforce Now
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9.0
Resume Management
ADP Workforce Now
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7.8
Candidate Search
ADP Workforce Now
Snag
9.0
Collaboration
ADP Workforce Now
Snag
8.0
Task Creation and Delegation
ADP Workforce Now
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8.7
Email Templates
ADP Workforce Now
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8.0
User Permissions
ADP Workforce Now
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6.1
Reporting
ADP Workforce Now
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2.1

Pros

  • The blending of all aspects of HR in ADP makes the system use very fluid. We like that we can have the employee in the system from hire to retire.
  • Allowing employees to have access to their own information is very empowering for them. We like that employees can look at their benefit enrollments, tax information and address along with their payroll history. This is very empowering from an employee standpoint.
  • From a manager standpoint I feel that the system gives the manager great power to make decisions. It can be simple things like workforce planning but also things along the lines of performance evaluations and annual reviews and pay increases.
  • Reporting abilities are AMAZING. You can get a report on basically anything you want in ADP. It can be a challenge to find out how to get that information into a report but the Customer Service help when it comes to custom reporting is great.
Nicole Rieger profile photo
  • PeopleMatter is a very intuitive and easy to use hiring and onboarding solution, with particular strength in serving the retail store environment and the challenges associated with hourly workers.
  • PeopleMatter is highly customizable for the store environment. With an easy workflow and custom assessments, store managers have gained time back to focus on driving sales, and higher quality candidates have led to reduced turnover and shrink results.
  • The team at PeopleMatter is top notch to work with, from implementation to support.
Kelly Wilson profile photo

Cons

  • The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
  • Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
  • The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.
John Loudermill, CPP profile photo
  • PeopleMatter is a leader in store hiring for retail, restaurant and hospitality. The corporate solution is not fully built out, creating the need to modify hourly workflow in the professional hiring space.
  • While the system is highly customizable, one workflow has to accommodate all areas of the organization. All locations and functions don't operate the same, so it is a clunky process.
Kelly Wilson profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
Snag9.0
Based on 3 answers
I have been extremely pleased with Peoplematter. They continue to listen to their clients needs and make updates to continuously make the product better and more innovative.
Robin Carlson profile photo

Usability

ADP Workforce Now8.3
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
Snag8.6
Based on 2 answers
It is extremely simple to use.
Kryste Herring profile photo

Support

ADP Workforce Now7.3
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
Snag8.2
Based on 1 answer
They are quick to respond and very helpful.
Hillary Ulrich profile photo

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.5
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
Snag8.2
Based on 1 answer
I would just say make sure you really think about how you are setting up the product. Are you using the roles correctly? Can we automate any processes
Hillary Ulrich profile photo

Alternatives Considered

It's better in every way, I would never go back
Dixon Pettengill profile photo
Seriously, it's the onboarding that sets PeopleMatter apart from the rest. Every payroll company I have ever met with always says their service can work for what we need and replace PeopleMatter. However, they never can link our applications to their site, provide a way to search through candidates, schedule interviews, and allow the new employees to complete their documents the way PeopleMatter does.
Ashley Reilly profile photo

Return on Investment

  • Improved workflow - our managers and staff now have all the information they need independently from contacting the HR Department. Your HR Department can now focus on strategic initiatives rather than pushing paper and hunting down signatures.
  • Decreased paperwork - information is collected, tracked, and stored within WFN. Say goodbye to those pesky HR data collection forms!
  • Happy employees - employees perform at their best when they are provided the tools and resources they need to act independently! This platform provides that exact avenue for success.
Sarah Hersh, PHR profile photo
  • We doubled our tax credits in the first 2 years - more than $800,000.
  • It has opened a larger applicant pool - we gather more than 500 apps each week and the assessments help us begin with the best candidates
  • LEARN has allowed us to provide consistent onboarding and orientation to every new employee upon starting work versus waiting for the next available training class! Getting qualified people trained and to work faster
Cheryl Kelly profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Snag

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
PeopleMatter is priced per location per month. The pricing is consistent for predictable budgeting and planning – as customers add additional locations, fees increase.