ADP Workforce Now

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483 Ratings

ADP Workforce Now

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483 Ratings
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Score 7 out of 101
33 Ratings
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Score 7.5 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

SuccessFactors Employee Central

It captures pretty much all employee information that you need. The org chart feature is a great feature. The employee self service and manager self service is good. It integrates well with other modules as well as third party applications (like our external attendance and leave management software), role based permissions.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
SuccessFactors Employee Central
6.9
Employee demographic data
ADP Workforce Now
8.1
SuccessFactors Employee Central
7.7
Employment history
ADP Workforce Now
8.1
SuccessFactors Employee Central
6.7
Job profiles and administration
ADP Workforce Now
7.7
SuccessFactors Employee Central
8.0
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
SuccessFactors Employee Central
7.0
Organizational charting
ADP Workforce Now
6.7
SuccessFactors Employee Central
8.1
Organization and location management
ADP Workforce Now
7.4
SuccessFactors Employee Central
6.6
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
SuccessFactors Employee Central
4.1

Payroll Management

ADP Workforce Now
8.1
SuccessFactors Employee Central
8.8
Pay calculation
ADP Workforce Now
8.7
SuccessFactors Employee Central
6.0
Support for external payroll vendors
ADP Workforce Now
7.5
SuccessFactors Employee Central
10.0
Benefit plan administration
ADP Workforce Now
8.0
SuccessFactors Employee Central
10.0
Direct deposit files
ADP Workforce Now
8.6
SuccessFactors Employee Central
10.0
Salary revision and increment management
ADP Workforce Now
7.8
SuccessFactors Employee Central
10.0
Reimbursement management
ADP Workforce Now
7.8
SuccessFactors Employee Central
7.0

Leave and Attendance Management

ADP Workforce Now
8.1
SuccessFactors Employee Central
8.0
Approval workflow
ADP Workforce Now
8.1
SuccessFactors Employee Central
8.0
Balance details
ADP Workforce Now
8.1
SuccessFactors Employee Central
8.0
Annual carry-forward and encashment
ADP Workforce Now
8.1
SuccessFactors Employee Central
8.0

Employee Self Service

ADP Workforce Now
8.2
SuccessFactors Employee Central
7.3
View and generate pay and benefit information
ADP Workforce Now
8.7
SuccessFactors Employee Central
7.4
Update personal information
ADP Workforce Now
8.7
SuccessFactors Employee Central
8.6
View company policy documentation
ADP Workforce Now
8.5
SuccessFactors Employee Central
8.0
Employee recognition
ADP Workforce Now
7.6
SuccessFactors Employee Central
6.0
View job history
ADP Workforce Now
7.6
SuccessFactors Employee Central
6.3

Asset Management

ADP Workforce Now
6.0
SuccessFactors Employee Central
Tracking of all physical assets
ADP Workforce Now
6.0
SuccessFactors Employee Central

HR Reporting

ADP Workforce Now
7.0
SuccessFactors Employee Central
5.3
Report builder
ADP Workforce Now
7.1
SuccessFactors Employee Central
5.7
Pre-built reports
ADP Workforce Now
7.0
SuccessFactors Employee Central
5.8
Ability to combine HR data with external data
ADP Workforce Now
7.0
SuccessFactors Employee Central
4.3

Onboarding

ADP Workforce Now
5.5
SuccessFactors Employee Central
8.1
New hire portal
ADP Workforce Now
6.1
SuccessFactors Employee Central
6.2
Manager tracking tools
ADP Workforce Now
4.8
SuccessFactors Employee Central
10.0

Performance and Goals

ADP Workforce Now
7.7
SuccessFactors Employee Central
7.3
Corporate goal setting
ADP Workforce Now
7.6
SuccessFactors Employee Central
7.6
Individual goal setting
ADP Workforce Now
7.8
SuccessFactors Employee Central
7.2
Line-of sight-visibility
ADP Workforce Now
7.6
SuccessFactors Employee Central
6.9
Performance tracking
ADP Workforce Now
7.9
SuccessFactors Employee Central
7.5

Performance Management

ADP Workforce Now
7.4
SuccessFactors Employee Central
7.8
Performance plans
ADP Workforce Now
7.6
SuccessFactors Employee Central
6.8
Performance improvement plans
ADP Workforce Now
7.4
SuccessFactors Employee Central
7.1
Review status tracking
ADP Workforce Now
7.6
SuccessFactors Employee Central
8.6
Review reminders
ADP Workforce Now
7.3
SuccessFactors Employee Central
7.5
Multiple review frequency
ADP Workforce Now
7.2
SuccessFactors Employee Central
9.0

Succession Planning

ADP Workforce Now
6.0
SuccessFactors Employee Central
8.2
Create succession plans/pools
ADP Workforce Now
5.8
SuccessFactors Employee Central
7.2
Candidate ranking
ADP Workforce Now
5.8
SuccessFactors Employee Central
8.2
Candidate search
ADP Workforce Now
6.3
SuccessFactors Employee Central
9.1
Candidate development
ADP Workforce Now
6.2
SuccessFactors Employee Central
8.2

Recruiting / ATS

ADP Workforce Now
6.6
SuccessFactors Employee Central
8.0
Job Requisition Management
ADP Workforce Now
7.9
SuccessFactors Employee Central
6.1
Company Website Posting
ADP Workforce Now
7.5
SuccessFactors Employee Central
7.1
Publish to Social Media
ADP Workforce Now
7.4
SuccessFactors Employee Central
9.0
Job Search Site Posting
ADP Workforce Now
6.6
SuccessFactors Employee Central
9.1
Duplicate Candidate Prevention
ADP Workforce Now
2.3
SuccessFactors Employee Central
6.7
Applicant Tracking
ADP Workforce Now
7.2
SuccessFactors Employee Central
9.1
Notifications and Alerts
ADP Workforce Now
7.5
SuccessFactors Employee Central
9.1

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Maintains our employee essential data and is accessible to everyone. Employees are able to update parts of their own data.
  • Tracks performance and merit information as well as allows for 'badging' between coworkers.
  • Integrates well with other systems so it can be the basis of employee data in for other software we use.
No photo available

Cons

  • Re-Hire process is not well-defined. I have not had an easy time with any employee I have re-hired. ADP has acknowledged that there are issues with this process so hopefully they are looking into it.
  • Reports - The report name does NOT always indicate what the final report will supply. It would be very helpful to show a sample of what the report looks like when completed so we can see if it has the information needed. At this point, I have to go thru the whole process of selecting the criteria and running the report and then find out if it is what I was looking for or not.
Joey Wilinski profile photo
  • Not able to manage a fluid bonus structure from within the system, whereby you can gather approvals, etc.
No photo available

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
It's in. It works. The cost compared favorably to the competition. I cannot imagine there would be reason to switch at this point.
Evan Saltzman profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
They are good but not great.
Dennis Abrahamson profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
Karen Webb profile photo
Successfactors has a comprehensive suite of integrated products. JAM is used extensively by us for internal communication and collaboration. It integrates well into our third party software, quarterly releases help with incremental changes, decent support, after sales support from SAP could be better, All and all I personally feel that it is a good robust HCM
No photo available

Return on Investment

  • I handle all payroll aspects and the administration of our benefits, ESOP and 401k. Before ADP, I had an assistance who would key hours into our old system. Had so many key errors and we no longer have that since the employees clock in and out on their computer. Payroll is completed so quickly that I have more time to focus on other issues.
Karen Webb profile photo
  • I feel it's certainly had a positive ROI. No need for multiple systems with multiple duplicate data input.
  • Streamlines and tracks the entire employment journey from hiring, data maintenance, performance tracking, job transitions, pay, etc.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

SuccessFactors Employee Central

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details