ADP Workforce Now

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496 Ratings

ADP Workforce Now

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496 Ratings
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Score 7.1 out of 101
35 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

SuccessFactors Employee Central

It captures pretty much all employee information that you need. The org chart feature is a great feature. The employee self service and manager self service is good. It integrates well with other modules as well as third party applications (like our external attendance and leave management software), role based permissions.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.8
SuccessFactors Employee Central
6.8
Employee demographic data
ADP Workforce Now
8.2
SuccessFactors Employee Central
7.6
Employment history
ADP Workforce Now
8.2
SuccessFactors Employee Central
6.6
Job profiles and administration
ADP Workforce Now
7.8
SuccessFactors Employee Central
8.0
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
SuccessFactors Employee Central
7.0
Organizational charting
ADP Workforce Now
6.7
SuccessFactors Employee Central
8.2
Organization and location management
ADP Workforce Now
7.6
SuccessFactors Employee Central
6.5
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.3
SuccessFactors Employee Central
4.0

Payroll Management

ADP Workforce Now
8.2
SuccessFactors Employee Central
8.8
Pay calculation
ADP Workforce Now
8.8
SuccessFactors Employee Central
6.0
Support for external payroll vendors
ADP Workforce Now
7.6
SuccessFactors Employee Central
10.0
Benefit plan administration
ADP Workforce Now
8.2
SuccessFactors Employee Central
10.0
Direct deposit files
ADP Workforce Now
8.7
SuccessFactors Employee Central
10.0
Salary revision and increment management
ADP Workforce Now
8.0
SuccessFactors Employee Central
10.0
Reimbursement management
ADP Workforce Now
8.0
SuccessFactors Employee Central
7.0

Leave and Attendance Management

ADP Workforce Now
8.3
SuccessFactors Employee Central
8.0
Approval workflow
ADP Workforce Now
8.2
SuccessFactors Employee Central
8.0
Balance details
ADP Workforce Now
8.3
SuccessFactors Employee Central
8.0
Annual carry-forward and encashment
ADP Workforce Now
8.4
SuccessFactors Employee Central
8.0

Employee Self Service

ADP Workforce Now
8.3
SuccessFactors Employee Central
7.2
View and generate pay and benefit information
ADP Workforce Now
8.7
SuccessFactors Employee Central
7.3
Update personal information
ADP Workforce Now
8.8
SuccessFactors Employee Central
8.5
View company policy documentation
ADP Workforce Now
8.6
SuccessFactors Employee Central
8.0
Employee recognition
ADP Workforce Now
7.5
SuccessFactors Employee Central
6.0
View job history
ADP Workforce Now
7.7
SuccessFactors Employee Central
6.2

Asset Management

ADP Workforce Now
6.0
SuccessFactors Employee Central
Tracking of all physical assets
ADP Workforce Now
6.0
SuccessFactors Employee Central

HR Reporting

ADP Workforce Now
7.0
SuccessFactors Employee Central
5.2
Report builder
ADP Workforce Now
7.0
SuccessFactors Employee Central
5.7
Pre-built reports
ADP Workforce Now
7.0
SuccessFactors Employee Central
5.8
Ability to combine HR data with external data
ADP Workforce Now
7.0
SuccessFactors Employee Central
4.2

Onboarding

ADP Workforce Now
5.5
SuccessFactors Employee Central
8.1
New hire portal
ADP Workforce Now
6.1
SuccessFactors Employee Central
6.1
Manager tracking tools
ADP Workforce Now
4.8
SuccessFactors Employee Central
10.0

Performance and Goals

ADP Workforce Now
7.7
SuccessFactors Employee Central
7.2
Corporate goal setting
ADP Workforce Now
7.5
SuccessFactors Employee Central
7.5
Individual goal setting
ADP Workforce Now
7.9
SuccessFactors Employee Central
7.0
Line-of sight-visibility
ADP Workforce Now
7.5
SuccessFactors Employee Central
6.8
Performance tracking
ADP Workforce Now
7.9
SuccessFactors Employee Central
7.3

Performance Management

ADP Workforce Now
7.1
SuccessFactors Employee Central
7.7
Performance plans
ADP Workforce Now
7.2
SuccessFactors Employee Central
6.5
Performance improvement plans
ADP Workforce Now
7.0
SuccessFactors Employee Central
7.1
Review status tracking
ADP Workforce Now
7.2
SuccessFactors Employee Central
8.6
Review reminders
ADP Workforce Now
6.9
SuccessFactors Employee Central
7.5
Multiple review frequency
ADP Workforce Now
6.8
SuccessFactors Employee Central
9.0

Succession Planning

ADP Workforce Now
6.0
SuccessFactors Employee Central
8.2
Create succession plans/pools
ADP Workforce Now
5.8
SuccessFactors Employee Central
7.2
Candidate ranking
ADP Workforce Now
5.8
SuccessFactors Employee Central
8.2
Candidate search
ADP Workforce Now
6.3
SuccessFactors Employee Central
9.1
Candidate development
ADP Workforce Now
6.2
SuccessFactors Employee Central
8.2

Recruiting / ATS

ADP Workforce Now
6.8
SuccessFactors Employee Central
8.0
Job Requisition Management
ADP Workforce Now
8.0
SuccessFactors Employee Central
6.1
Company Website Posting
ADP Workforce Now
7.8
SuccessFactors Employee Central
7.1
Publish to Social Media
ADP Workforce Now
7.6
SuccessFactors Employee Central
9.0
Job Search Site Posting
ADP Workforce Now
6.9
SuccessFactors Employee Central
9.1
Duplicate Candidate Prevention
ADP Workforce Now
2.3
SuccessFactors Employee Central
6.7
Applicant Tracking
ADP Workforce Now
7.4
SuccessFactors Employee Central
9.1
Notifications and Alerts
ADP Workforce Now
7.6
SuccessFactors Employee Central
9.1

Pros

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
John Loudermill, CPP profile photo
  • SuccessFactors Employee Central allows both managers and employees to communicate in written and verbally face to face.
  • The interface is easy to use and it provides customization to each user.
  • The historical records for employees has come in very handy during my time as a manager.
Tony Morales, PMP, CSM profile photo

Cons

  • Quicker response from the support lines in answering the call. This would require hiring and training of more support staff, which I understand ADP has been doing... ACA having taken it's toll on support stall at all companies.
  • Taking care of clean up on old issues, some having been escalated to upper management. It would be nice to hear how they are proceeding.
  • Would like to be able to pull the Pay Data to a spreadsheet program for manipulation and entry of payroll. Would save time for our data entry payroll department.
Stewart Melanie profile photo
  • Level of customization is poor (especially for customers using using SAP on-premises product)
  • In the absence of platform, building complex reports, interfacing with downstream systems and building custom processes is just too much to expect from EC as yet.
  • Thumbs down to time-off management (except for application for requesting time off)
No photo available

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.3
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now7.3
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.5
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

It's better in every way, I would never go back
Dixon Pettengill profile photo
This is the most cohesive system I've ever used and its ability to function well with various other software is unmatched.
No photo available

Return on Investment

  • It's given me a lot more time for other things. Payroll takes significantly less time than it used to, managing requisitions is a smooth process so hiring is more transparent and takes less time, and employees are able to view their own information and make changes. In general, I have gotten several hours back a week just from using ADP, which allows me to focus on our strategic goals.
Tara Kelly profile photo
  • I feel it's certainly had a positive ROI. No need for multiple systems with multiple duplicate data input.
  • Streamlines and tracks the entire employment journey from hiring, data maintenance, performance tracking, job transitions, pay, etc.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

SuccessFactors Employee Central

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details