ADP Workforce Now

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484 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
20 Ratings
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Score 6.5 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

SuccessFactors Perform and Reward

There is a lot of metrics and different setup functionality for someone who wants a robust/complicated performance review. But dealing with customer service and the other limitations are not worth it.
Kali O'Connor profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
SuccessFactors Perform and Reward
Employee demographic data
ADP Workforce Now
8.1
SuccessFactors Perform and Reward
Employment history
ADP Workforce Now
8.1
SuccessFactors Perform and Reward
Job profiles and administration
ADP Workforce Now
7.7
SuccessFactors Perform and Reward
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
SuccessFactors Perform and Reward
Organizational charting
ADP Workforce Now
6.7
SuccessFactors Perform and Reward
Organization and location management
ADP Workforce Now
7.4
SuccessFactors Perform and Reward
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
SuccessFactors Perform and Reward

Payroll Management

ADP Workforce Now
8.1
SuccessFactors Perform and Reward
Pay calculation
ADP Workforce Now
8.7
SuccessFactors Perform and Reward
Support for external payroll vendors
ADP Workforce Now
7.5
SuccessFactors Perform and Reward
Benefit plan administration
ADP Workforce Now
8.0
SuccessFactors Perform and Reward
Direct deposit files
ADP Workforce Now
8.6
SuccessFactors Perform and Reward
Salary revision and increment management
ADP Workforce Now
7.8
SuccessFactors Perform and Reward
Reimbursement management
ADP Workforce Now
7.8
SuccessFactors Perform and Reward

Leave and Attendance Management

ADP Workforce Now
8.1
SuccessFactors Perform and Reward
Approval workflow
ADP Workforce Now
8.1
SuccessFactors Perform and Reward
Balance details
ADP Workforce Now
8.1
SuccessFactors Perform and Reward
Annual carry-forward and encashment
ADP Workforce Now
8.1
SuccessFactors Perform and Reward

Employee Self Service

ADP Workforce Now
8.2
SuccessFactors Perform and Reward
View and generate pay and benefit information
ADP Workforce Now
8.7
SuccessFactors Perform and Reward
Update personal information
ADP Workforce Now
8.7
SuccessFactors Perform and Reward
View company policy documentation
ADP Workforce Now
8.5
SuccessFactors Perform and Reward
Employee recognition
ADP Workforce Now
7.6
SuccessFactors Perform and Reward
View job history
ADP Workforce Now
7.6
SuccessFactors Perform and Reward

Asset Management

ADP Workforce Now
6.0
SuccessFactors Perform and Reward
Tracking of all physical assets
ADP Workforce Now
6.0
SuccessFactors Perform and Reward

HR Reporting

ADP Workforce Now
7.0
SuccessFactors Perform and Reward
Report builder
ADP Workforce Now
7.1
SuccessFactors Perform and Reward
Pre-built reports
ADP Workforce Now
7.0
SuccessFactors Perform and Reward
Ability to combine HR data with external data
ADP Workforce Now
7.0
SuccessFactors Perform and Reward

Onboarding

ADP Workforce Now
5.5
SuccessFactors Perform and Reward
9.0
New hire portal
ADP Workforce Now
6.1
SuccessFactors Perform and Reward
Manager tracking tools
ADP Workforce Now
4.8
SuccessFactors Perform and Reward
9.0
Compliance tracking and reporting
ADP Workforce Now
SuccessFactors Perform and Reward
9.0

Performance and Goals

ADP Workforce Now
7.7
SuccessFactors Perform and Reward
9.3
Corporate goal setting
ADP Workforce Now
7.6
SuccessFactors Perform and Reward
8.9
Individual goal setting
ADP Workforce Now
7.8
SuccessFactors Perform and Reward
9.9
Line-of sight-visibility
ADP Workforce Now
7.6
SuccessFactors Perform and Reward
9.9
Performance tracking
ADP Workforce Now
7.9
SuccessFactors Perform and Reward
7.9
Subordinate goal setting
ADP Workforce Now
SuccessFactors Perform and Reward
9.9

Performance Management

ADP Workforce Now
7.4
SuccessFactors Perform and Reward
6.9
Performance plans
ADP Workforce Now
7.6
SuccessFactors Perform and Reward
7.9
Performance improvement plans
ADP Workforce Now
7.4
SuccessFactors Perform and Reward
8.0
Review status tracking
ADP Workforce Now
7.6
SuccessFactors Perform and Reward
8.8
Review reminders
ADP Workforce Now
7.3
SuccessFactors Perform and Reward
7.0
Multiple review frequency
ADP Workforce Now
7.2
SuccessFactors Perform and Reward
8.9
Plan weighting
ADP Workforce Now
SuccessFactors Perform and Reward
8.0
Workflow restrictions
ADP Workforce Now
SuccessFactors Perform and Reward
2.0
Reporting
ADP Workforce Now
SuccessFactors Perform and Reward
5.0

Succession Planning

ADP Workforce Now
6.0
SuccessFactors Perform and Reward
Create succession plans/pools
ADP Workforce Now
5.8
SuccessFactors Perform and Reward
Candidate ranking
ADP Workforce Now
5.8
SuccessFactors Perform and Reward
Candidate search
ADP Workforce Now
6.3
SuccessFactors Perform and Reward
Candidate development
ADP Workforce Now
6.2
SuccessFactors Perform and Reward

Recruiting / ATS

ADP Workforce Now
6.6
SuccessFactors Perform and Reward
7.0
Job Requisition Management
ADP Workforce Now
7.9
SuccessFactors Perform and Reward
Company Website Posting
ADP Workforce Now
7.5
SuccessFactors Perform and Reward
Publish to Social Media
ADP Workforce Now
7.3
SuccessFactors Perform and Reward
Job Search Site Posting
ADP Workforce Now
6.6
SuccessFactors Perform and Reward
Duplicate Candidate Prevention
ADP Workforce Now
2.3
SuccessFactors Perform and Reward
Applicant Tracking
ADP Workforce Now
7.2
SuccessFactors Perform and Reward
Notifications and Alerts
ADP Workforce Now
7.5
SuccessFactors Perform and Reward
7.0

Learning Management

ADP Workforce Now
SuccessFactors Perform and Reward
5.0
Progress tracking & certifications
ADP Workforce Now
SuccessFactors Perform and Reward
5.0
Assignments
ADP Workforce Now
SuccessFactors Perform and Reward
5.0

Pros

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
John Loudermill, CPP profile photo
  • Workflow can be set up so that approval runs smoothly.
  • Rating reports and anonymity for the 360 review are great.
Kali O'Connor profile photo

Cons

  • Managers would like a link to their Outlook calendar for all of their reports' vacation time. Currently, the employee will get a link to add to their personal Outlook just not the managers.
  • Would like to see real time changes when updating any of the configurations pages. It is a pain to have to log off and log back on to see how the changes look.
Karen Webb profile photo
  • There is absolutely no customer service. Trying to get a hold of someone is nearly impossible and trying to get the right answer is like pulling teeth.
  • The Admin Center is not very intuitive.
  • As an admin I could not easily access all employee performance reviews. I had to go in and proxy as a manager or as the employee.
  • When someone changed managers, the review would forward along, but the dates would become confusing and it would appear that a new review was necessary.
Kali O'Connor profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
Most functionality is intuitive, but there are some fields that are unique to other processes that need to be identified on screen so the user knows when a field is required to accomplish a specific goal.
Yvette Calhoun profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
Karen Webb profile photo
Halogen had wonderful customer service and was much more user friendly for the administrator.
Kali O'Connor profile photo

Return on Investment

  • I handle all payroll aspects and the administration of our benefits, ESOP and 401k. Before ADP, I had an assistance who would key hours into our old system. Had so many key errors and we no longer have that since the employees clock in and out on their computer. Payroll is completed so quickly that I have more time to focus on other issues.
Karen Webb profile photo
  • Cost was too high since employees did not use the 360 review or goals.
Kali O'Connor profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

SuccessFactors Perform and Reward

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details