What users are saying about
ADP Workforce Now
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
490 Ratings
ADP Workforce Now
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
490 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>Score 7.1 out of 101
Based on 490 reviews and ratings
Top Rated
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>Score 7.3 out of 101
Based on 16 reviews and ratings
Add comparison
Likelihood to Recommend
ADP Workforce Now
For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Payroll General Accountant
Reformed Church in AmericaReligious Institutions, 51-200 employees
TimeForce
TimeForce is a versatile system, but is is better suited for the US environment. And with flexibility comes responsibility: should you go for a more customized setup, it may be hard to maintain it, both as get quality recommendations from Infinisource's on how to fix problems.

Verified User
Analyst in Human Resources
Computer Software Company, 1001-5000 employeesFeature Rating Comparison
Human Resource Management
ADP Workforce Now
7.7
TimeForce
—
Employee demographic data
ADP Workforce Now
8.1
TimeForce
—
Employment history
ADP Workforce Now
8.2
TimeForce
—
Job profiles and administration
ADP Workforce Now
7.8
TimeForce
—
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
TimeForce
—
Organizational charting
ADP Workforce Now
6.6
TimeForce
—
Organization and location management
ADP Workforce Now
7.5
TimeForce
—
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.1
TimeForce
—
Payroll Management
ADP Workforce Now
8.2
TimeForce
—
Pay calculation
ADP Workforce Now
8.8
TimeForce
—
Support for external payroll vendors
ADP Workforce Now
7.6
TimeForce
—
Benefit plan administration
ADP Workforce Now
8.1
TimeForce
—
Direct deposit files
ADP Workforce Now
8.7
TimeForce
—
Salary revision and increment management
ADP Workforce Now
7.9
TimeForce
—
Reimbursement management
ADP Workforce Now
8.0
TimeForce
—
Leave and Attendance Management
ADP Workforce Now
8.2
TimeForce
—
Approval workflow
ADP Workforce Now
8.1
TimeForce
—
Balance details
ADP Workforce Now
8.2
TimeForce
—
Annual carry-forward and encashment
ADP Workforce Now
8.4
TimeForce
—
Employee Self Service
ADP Workforce Now
8.2
TimeForce
—
View and generate pay and benefit information
ADP Workforce Now
8.7
TimeForce
—
Update personal information
ADP Workforce Now
8.7
TimeForce
—
View company policy documentation
ADP Workforce Now
8.5
TimeForce
—
Employee recognition
ADP Workforce Now
7.3
TimeForce
—
View job history
ADP Workforce Now
7.6
TimeForce
—
Asset Management
ADP Workforce Now
6.0
TimeForce
—
Tracking of all physical assets
ADP Workforce Now
6.0
TimeForce
—
HR Reporting
ADP Workforce Now
7.0
TimeForce
—
Report builder
ADP Workforce Now
7.0
TimeForce
—
Pre-built reports
ADP Workforce Now
7.0
TimeForce
—
Ability to combine HR data with external data
ADP Workforce Now
7.0
TimeForce
—
Onboarding
ADP Workforce Now
5.5
TimeForce
—
New hire portal
ADP Workforce Now
6.1
TimeForce
—
Manager tracking tools
ADP Workforce Now
4.8
TimeForce
—
Performance and Goals
ADP Workforce Now
7.7
TimeForce
—
Corporate goal setting
ADP Workforce Now
7.5
TimeForce
—
Individual goal setting
ADP Workforce Now
7.8
TimeForce
—
Line-of sight-visibility
ADP Workforce Now
7.6
TimeForce
—
Performance tracking
ADP Workforce Now
7.8
TimeForce
—
Performance Management
ADP Workforce Now
7.1
TimeForce
—
Performance plans
ADP Workforce Now
7.3
TimeForce
—
Performance improvement plans
ADP Workforce Now
7.1
TimeForce
—
Review status tracking
ADP Workforce Now
7.3
TimeForce
—
Review reminders
ADP Workforce Now
7.0
TimeForce
—
Multiple review frequency
ADP Workforce Now
6.9
TimeForce
—
Succession Planning
ADP Workforce Now
6.0
TimeForce
—
Create succession plans/pools
ADP Workforce Now
5.8
TimeForce
—
Candidate ranking
ADP Workforce Now
5.8
TimeForce
—
Candidate search
ADP Workforce Now
6.3
TimeForce
—
Candidate development
ADP Workforce Now
6.2
TimeForce
—
Recruiting / ATS
ADP Workforce Now
6.8
TimeForce
—
Job Requisition Management
ADP Workforce Now
8.1
TimeForce
—
Company Website Posting
ADP Workforce Now
7.8
TimeForce
—
Publish to Social Media
ADP Workforce Now
7.7
TimeForce
—
Job Search Site Posting
ADP Workforce Now
6.9
TimeForce
—
Duplicate Candidate Prevention
ADP Workforce Now
2.3
TimeForce
—
Applicant Tracking
ADP Workforce Now
7.4
TimeForce
—
Notifications and Alerts
ADP Workforce Now
7.7
TimeForce
—
Pros
- Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
- Direct deposit - no more printing out checks and distributing to all employees.
VP- Sales/Marketing/HR
Wilco Cabinet Makers, IncDesign, 51-200 employees
- Extensive functionality. Could set up anything with TimeForce. Pay rates, accrual policies, rounding policies, different pay periods, etc... Almost any type of functionality was available
- Tech support. Was always able to get in touch quickly and easily.
- Time card editing. Could easily delete, add, and change punches on employee time cards
Client Services Representative
Advantage Employment, Inc.Human Resources, 1-10 employees
Cons
- The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
- Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
- The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.
Payroll Manager
Long Wave Inc.Defense & Space, 51-200 employees
- Too much functionality for more basic usage. So many bells and whistles that implementing basic time and PTO tracking was more complicated than should be since everything was highly integrated.
- PTO tracking was a little tricky. Had to manually go in an accrue PTO for employees after every pay period. Instances of PTO requests going through twice, perhaps by employee error, but not being able to easily clear out without deleting entire accrual and starting from scratch.
- Reports did not come out cleanly. Could view them nicely within TimeForce but once exported to Excel they would lose all formatting and sometimes lose certain data columns.
- Employee profiles needed to be set up in two different places with repeated data. Was tricky and not intuitive.
Client Services Representative
Advantage Employment, Inc.Human Resources, 1-10 employees
Likelihood to Renew
ADP Workforce Now8.8
Based on 29 answers
I would definitely support renewing ADP's WFN project because it hasn't left me wanting for anything. All products have minor nuances that could use improving and I genuinely believe that as long as we're providing that feedback to ADP then they will use it to leverage their resources to make the most requested changes in future versions of the software
HR Generalist
EKOS CorporationAviation & Aerospace, 51-200 employees
TimeForce8.0
Based on 11 answers
It is very simple. Hardly ever any confusion on how to do something within the product.
Administrative Assistant
M9 DefenseMilitary, 11-50 employees
Usability
ADP Workforce Now8.2
Based on 16 answers
Again, because I find the reporting features to still be a bit difficult to utilize.
ADP / Payroll Specialist
Eden Autism ServicesEducation Management, 501-1000 employees
TimeForce7.9
Based on 3 answers
Overall for the end user it is easy to navigate and use. Whenever you get into scheduling and administrative it gets a tad cumbersome.

Verified User
Administrator in Information Technology
Retail Company, 51-200 employeesSupport
ADP Workforce Now7.0
Based on 14 answers
Hold times are long, and the support centers are ill equipped to answer questions. Most calls end with "I need to send this development."
Sr HRIS Analyst
DigitalGlobeInformation Technology and Services, 1001-5000 employees
TimeForce5.0
Based on 1 answer
Most of my issues can not be handled by the chat so I have to call in and usually I am on the phone for an hour or two and my problem does not always get resolved immediately or I have to wait for the next update to get resolved. When there is an update the wait time is even worse because it never fails they do an update to fix one problem and another one arises.

Verified User
Professional in Finance and Accounting
Market Research Company, 11-50 employeesOnline Training
ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Document Publications Specialist / Control Clerk - Contractor
American Airlines / US AirwaysAirlines/Aviation, 10,001+ employees
No score
No answers yet
No answers on this topic
Implementation
ADP Workforce Now7.5
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Sr. Payroll Administrator
Frontier Systems IntegratorsSecurity and Investigations, 201-500 employees
TimeForce8.0
Based on 3 answers
QQest support and engineering team is great - basically a few clicks of next, one call to QQest and the software was ready for use.

Verified User
Administrator in Information Technology
Retail Company, 51-200 employeesAlternatives Considered
Clients chose ADP workforce NOW and required specialist for implementation and ADP provided referal
Cost Specialist & Payroll System Implementation Manager
KLM Projects Ltd1-10 employees
TimeForceII gives us more flexibility with creating jobs and services than QB does. QB does not let each individual employee input their time sheets. I can run one report and not have to enter them from each individuals timesheet. Saves me time so that I can get more accomplished in my day.

Verified User
Professional in Finance and Accounting
Market Research Company, 11-50 employeesReturn on Investment
- We are consultants for companies that have chosen WFN so ROI is not relevant for us but I believe it is good return if implemented properly
Cost Specialist & Payroll System Implementation Manager
KLM Projects Ltd1-10 employees
- TimeForceII has positively affected the way we can track our profitability of our jobs and services and managing who and how many hours we work on a particular service or job.
- TimeForceII has let us be more efficient when he comes to keeping track of several areas of HR.
- TimeforceII has overall been a great asset to our company's bottom line.

Verified User
Professional in Finance and Accounting
Market Research Company, 11-50 employeesScreenshots
Pricing Details
ADP Workforce Now
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.TimeForce
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No