What users are saying about

ADP Workforce Now

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490 Ratings
Top Rated
16 Ratings

ADP Workforce Now

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490 Ratings
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Score 7.1 out of 101
Top Rated
16 Ratings
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Score 7.3 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

TimeForce

TimeForce is a versatile system, but is is better suited for the US environment. And with flexibility comes responsibility: should you go for a more customized setup, it may be hard to maintain it, both as get quality recommendations from Infinisource's on how to fix problems.
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Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.7
TimeForce
Employee demographic data
ADP Workforce Now
8.1
TimeForce
Employment history
ADP Workforce Now
8.2
TimeForce
Job profiles and administration
ADP Workforce Now
7.8
TimeForce
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
TimeForce
Organizational charting
ADP Workforce Now
6.6
TimeForce
Organization and location management
ADP Workforce Now
7.5
TimeForce
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.1
TimeForce

Payroll Management

ADP Workforce Now
8.2
TimeForce
Pay calculation
ADP Workforce Now
8.8
TimeForce
Support for external payroll vendors
ADP Workforce Now
7.6
TimeForce
Benefit plan administration
ADP Workforce Now
8.1
TimeForce
Direct deposit files
ADP Workforce Now
8.7
TimeForce
Salary revision and increment management
ADP Workforce Now
7.9
TimeForce
Reimbursement management
ADP Workforce Now
8.0
TimeForce

Leave and Attendance Management

ADP Workforce Now
8.2
TimeForce
Approval workflow
ADP Workforce Now
8.1
TimeForce
Balance details
ADP Workforce Now
8.2
TimeForce
Annual carry-forward and encashment
ADP Workforce Now
8.4
TimeForce

Employee Self Service

ADP Workforce Now
8.2
TimeForce
View and generate pay and benefit information
ADP Workforce Now
8.7
TimeForce
Update personal information
ADP Workforce Now
8.7
TimeForce
View company policy documentation
ADP Workforce Now
8.5
TimeForce
Employee recognition
ADP Workforce Now
7.3
TimeForce
View job history
ADP Workforce Now
7.6
TimeForce

Asset Management

ADP Workforce Now
6.0
TimeForce
Tracking of all physical assets
ADP Workforce Now
6.0
TimeForce

HR Reporting

ADP Workforce Now
7.0
TimeForce
Report builder
ADP Workforce Now
7.0
TimeForce
Pre-built reports
ADP Workforce Now
7.0
TimeForce
Ability to combine HR data with external data
ADP Workforce Now
7.0
TimeForce

Onboarding

ADP Workforce Now
5.5
TimeForce
New hire portal
ADP Workforce Now
6.1
TimeForce
Manager tracking tools
ADP Workforce Now
4.8
TimeForce

Performance and Goals

ADP Workforce Now
7.7
TimeForce
Corporate goal setting
ADP Workforce Now
7.5
TimeForce
Individual goal setting
ADP Workforce Now
7.8
TimeForce
Line-of sight-visibility
ADP Workforce Now
7.6
TimeForce
Performance tracking
ADP Workforce Now
7.8
TimeForce

Performance Management

ADP Workforce Now
7.1
TimeForce
Performance plans
ADP Workforce Now
7.3
TimeForce
Performance improvement plans
ADP Workforce Now
7.1
TimeForce
Review status tracking
ADP Workforce Now
7.3
TimeForce
Review reminders
ADP Workforce Now
7.0
TimeForce
Multiple review frequency
ADP Workforce Now
6.9
TimeForce

Succession Planning

ADP Workforce Now
6.0
TimeForce
Create succession plans/pools
ADP Workforce Now
5.8
TimeForce
Candidate ranking
ADP Workforce Now
5.8
TimeForce
Candidate search
ADP Workforce Now
6.3
TimeForce
Candidate development
ADP Workforce Now
6.2
TimeForce

Recruiting / ATS

ADP Workforce Now
6.8
TimeForce
Job Requisition Management
ADP Workforce Now
8.1
TimeForce
Company Website Posting
ADP Workforce Now
7.8
TimeForce
Publish to Social Media
ADP Workforce Now
7.7
TimeForce
Job Search Site Posting
ADP Workforce Now
6.9
TimeForce
Duplicate Candidate Prevention
ADP Workforce Now
2.3
TimeForce
Applicant Tracking
ADP Workforce Now
7.4
TimeForce
Notifications and Alerts
ADP Workforce Now
7.7
TimeForce

Pros

  • Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
  • Direct deposit - no more printing out checks and distributing to all employees.
Joey Wilinski profile photo
  • Extensive functionality. Could set up anything with TimeForce. Pay rates, accrual policies, rounding policies, different pay periods, etc... Almost any type of functionality was available
  • Tech support. Was always able to get in touch quickly and easily.
  • Time card editing. Could easily delete, add, and change punches on employee time cards
Thomas Brese profile photo

Cons

  • The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
  • Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
  • The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.
John Loudermill, CPP profile photo
  • Too much functionality for more basic usage. So many bells and whistles that implementing basic time and PTO tracking was more complicated than should be since everything was highly integrated.
  • PTO tracking was a little tricky. Had to manually go in an accrue PTO for employees after every pay period. Instances of PTO requests going through twice, perhaps by employee error, but not being able to easily clear out without deleting entire accrual and starting from scratch.
  • Reports did not come out cleanly. Could view them nicely within TimeForce but once exported to Excel they would lose all formatting and sometimes lose certain data columns.
  • Employee profiles needed to be set up in two different places with repeated data. Was tricky and not intuitive.
Thomas Brese profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
I would definitely support renewing ADP's WFN project because it hasn't left me wanting for anything. All products have minor nuances that could use improving and I genuinely believe that as long as we're providing that feedback to ADP then they will use it to leverage their resources to make the most requested changes in future versions of the software
Mark Michaels, PHR profile photo
TimeForce8.0
Based on 11 answers
It is very simple. Hardly ever any confusion on how to do something within the product.
Chelsea B profile photo

Usability

ADP Workforce Now8.2
Based on 16 answers
Again, because I find the reporting features to still be a bit difficult to utilize.
Carla Ribaudo profile photo
TimeForce7.9
Based on 3 answers
Overall for the end user it is easy to navigate and use. Whenever you get into scheduling and administrative it gets a tad cumbersome.
No photo available

Support

ADP Workforce Now7.0
Based on 14 answers
Hold times are long, and the support centers are ill equipped to answer questions. Most calls end with "I need to send this development."
Christopher Carey, HRIP profile photo
TimeForce5.0
Based on 1 answer
Most of my issues can not be handled by the chat so I have to call in and usually I am on the phone for an hour or two and my problem does not always get resolved immediately or I have to wait for the next update to get resolved. When there is an update the wait time is even worse because it never fails they do an update to fix one problem and another one arises.
No photo available

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.5
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
TimeForce8.0
Based on 3 answers
QQest support and engineering team is great - basically a few clicks of next, one call to QQest and the software was ready for use.
No photo available

Alternatives Considered

Clients chose ADP workforce NOW and required specialist for implementation and ADP provided referal
Les Meyer profile photo
TimeForceII gives us more flexibility with creating jobs and services than QB does. QB does not let each individual employee input their time sheets. I can run one report and not have to enter them from each individuals timesheet. Saves me time so that I can get more accomplished in my day.
No photo available

Return on Investment

  • We are consultants for companies that have chosen WFN so ROI is not relevant for us but I believe it is good return if implemented properly
Les Meyer profile photo
  • TimeForceII has positively affected the way we can track our profitability of our jobs and services and managing who and how many hours we work on a particular service or job.
  • TimeForceII has let us be more efficient when he comes to keeping track of several areas of HR.
  • TimeforceII has overall been a great asset to our company's bottom line.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

TimeForce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details