ADP Workforce Now vs TimeForce

• The timekeeping function allows us to keep an accurate track of our employees, even when working in a different location. We have the ability to allocate costs from one cost center to another from within the timecard making it easy to transfer costs. We have added schedules to track clocking discrepancies and also recently added an ADP partner for additional resources in dealing with an attendance policy.
• Payroll makes it easy to manage all aspects of pay from garnishments to bonuses. The tax service takes care of reporting all the taxes so we just need to make sure all the data in the system is correct.
• The implementation to ADP was very well managed and timed. They employ very good resources that will walk you through the entire process without any of the stresses usually associated with an implementation.

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• As I mentioned previously, it provides the ability for everyone to check their available time through their portal whenever they would like. Other systems I have used, employees would have to request a report for their available time / time used.
• The layout is very streamlined and easy to navigate. When training new employees on the system, I don't spend more than 5 minutes with them and they are able to accurately login and navigate on their own.
• The MyScreen tab is very useful. It has most everything you need to track on the same tab without having to print reports. Being able to see everyone that is currently clocked in is very beneficial. Other systems you would have to print a report to get this information.

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• Customer Service - quicker response to email support requests
• Benefit Accruals - don't know how to make sure they are working correctly. When the year turns over there is no way to make sure the payrolls covering the end of December booked time off requests to the year just finished instead of adding it to the new year. I end up making a lot of adjustments in January.
• Filters for reports - not always the easiest to figure out what filter to use for reports

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• Too much functionality for more basic usage. So many bells and whistles that implementing basic time and PTO tracking was more complicated than should be since everything was highly integrated.
• PTO tracking was a little tricky. Had to manually go in an accrue PTO for employees after every pay period. Instances of PTO requests going through twice, perhaps by employee error, but not being able to easily clear out without deleting entire accrual and starting from scratch.
• Reports did not come out cleanly. Could view them nicely within TimeForce but once exported to Excel they would lose all formatting and sometimes lose certain data columns.
• Employee profiles needed to be set up in two different places with repeated data. Was tricky and not intuitive.

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• Positive: Payroll and HR is a one person department. Accounting does not have to be involved and can concentrate on AP and AR.
• Negative: Payroll can not be submitted early as the funds are processed and taken from the checking account too soon. This interferes with vacations and time off.

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• TimeForce increased visibility to the actual hours our employees work. The implementation helped us to reevaluate our HR policies to account for the business needs.
• Before TF we used Excel spreadsheets, so implementing the system freed up some HR time and increased managers' responsibility for keeping track of employee hours.
• Disconnecting time clocks and post-update issues are our biggest pain point, setting out management to start looking around for an alternative system. As customizable as TF is, this cannot offset the reliability problems.

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