What users are saying about

ADP Workforce Now

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484 Ratings
27 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
27 Ratings
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Score 7.1 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Vista

  • Self-service provides immediate access for employees
  • Open enrollment is so easy, our HR staff love it
  • Fully integrated HR, benefits and payroll information means less errors and saves time
Marcia Fenton profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.7
Vista
7.1
Employee demographic data
ADP Workforce Now
8.2
Vista
8.4
Employment history
ADP Workforce Now
8.2
Vista
6.7
Job profiles and administration
ADP Workforce Now
7.7
Vista
7.4
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
Vista
7.5
Organizational charting
ADP Workforce Now
6.6
Vista
5.7
Organization and location management
ADP Workforce Now
7.5
Vista
7.5
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.1
Vista
6.5

Payroll Management

ADP Workforce Now
8.1
Vista
8.0
Pay calculation
ADP Workforce Now
8.7
Vista
8.7
Support for external payroll vendors
ADP Workforce Now
7.5
Vista
7.6
Benefit plan administration
ADP Workforce Now
8.0
Vista
7.8
Direct deposit files
ADP Workforce Now
8.6
Vista
8.0
Salary revision and increment management
ADP Workforce Now
7.9
Vista
8.0
Reimbursement management
ADP Workforce Now
8.0
Vista
8.2

Leave and Attendance Management

ADP Workforce Now
8.2
Vista
7.5
Approval workflow
ADP Workforce Now
8.1
Vista
7.5
Balance details
ADP Workforce Now
8.1
Vista
7.5
Annual carry-forward and encashment
ADP Workforce Now
8.2
Vista
7.5

Employee Self Service

ADP Workforce Now
8.2
Vista
7.3
View and generate pay and benefit information
ADP Workforce Now
8.7
Vista
8.1
Update personal information
ADP Workforce Now
8.7
Vista
7.6
View company policy documentation
ADP Workforce Now
8.6
Vista
7.3
Employee recognition
ADP Workforce Now
7.6
Vista
6.9
View job history
ADP Workforce Now
7.6
Vista
6.5

Asset Management

ADP Workforce Now
6.0
Vista
7.2
Tracking of all physical assets
ADP Workforce Now
6.0
Vista
7.2

HR Reporting

ADP Workforce Now
7.2
Vista
7.7
Report builder
ADP Workforce Now
7.2
Vista
8.0
Pre-built reports
ADP Workforce Now
7.1
Vista
6.9
Ability to combine HR data with external data
ADP Workforce Now
7.2
Vista
8.3

Onboarding

ADP Workforce Now
5.5
Vista
7.3
New hire portal
ADP Workforce Now
6.1
Vista
7.3
Manager tracking tools
ADP Workforce Now
4.8
Vista

Performance and Goals

ADP Workforce Now
7.7
Vista
6.0
Corporate goal setting
ADP Workforce Now
7.6
Vista
5.7
Individual goal setting
ADP Workforce Now
7.8
Vista
5.7
Line-of sight-visibility
ADP Workforce Now
7.6
Vista
Performance tracking
ADP Workforce Now
7.9
Vista
6.5

Performance Management

ADP Workforce Now
7.4
Vista
7.3
Performance plans
ADP Workforce Now
7.6
Vista
7.6
Performance improvement plans
ADP Workforce Now
7.4
Vista
7.3
Review status tracking
ADP Workforce Now
7.6
Vista
7.4
Review reminders
ADP Workforce Now
7.3
Vista
7.1
Multiple review frequency
ADP Workforce Now
7.2
Vista
7.3

Succession Planning

ADP Workforce Now
6.0
Vista
3.6
Create succession plans/pools
ADP Workforce Now
5.8
Vista
3.6
Candidate ranking
ADP Workforce Now
5.8
Vista
3.6
Candidate search
ADP Workforce Now
6.3
Vista
3.6
Candidate development
ADP Workforce Now
6.2
Vista
3.6

Recruiting / ATS

ADP Workforce Now
6.8
Vista
3.2
Job Requisition Management
ADP Workforce Now
8.1
Vista
4.0
Company Website Posting
ADP Workforce Now
7.8
Vista
4.0
Publish to Social Media
ADP Workforce Now
7.7
Vista
Job Search Site Posting
ADP Workforce Now
6.9
Vista
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Vista
2.2
Applicant Tracking
ADP Workforce Now
7.4
Vista
3.4
Notifications and Alerts
ADP Workforce Now
7.7
Vista
2.4

Pros

  • The blending of all aspects of HR in ADP makes the system use very fluid. We like that we can have the employee in the system from hire to retire.
  • Allowing employees to have access to their own information is very empowering for them. We like that employees can look at their benefit enrollments, tax information and address along with their payroll history. This is very empowering from an employee standpoint.
  • From a manager standpoint I feel that the system gives the manager great power to make decisions. It can be simple things like workforce planning but also things along the lines of performance evaluations and annual reviews and pay increases.
  • Reporting abilities are AMAZING. You can get a report on basically anything you want in ADP. It can be a challenge to find out how to get that information into a report but the Customer Service help when it comes to custom reporting is great.
Nicole Rieger profile photo
  • Vista HRMS is very flexible, it does everything we need for HR, benefits and payroll. It’s user-friendly and intuitive to use, when we roll out new self-service items our employees have no problems and require minimal training or documentation.
  • PDS has excellent customer service and support. We get answers to the majority of our questions and problems quickly, within the day that we call. More complex issues that may require PDS’ technical support are usually addressed within a few days. We were upgrading our production servers to Windows 2012 over a weekend and a key person in our organization was on leave. When we checked with PDS to see what cost would be involved if we needed their help, they said it was included in our regular maintenance, no extra cost.
  • The PDS User’s Conference is an excellent learning opportunity for training on everything Vista does, including using Crystal Reports for custom reporting. You also get to meet and talk to the executive and development staff and have direct input into the future product development.
Marcia Fenton profile photo

Cons

  • Some of the fields are not intuitive, meaning that when filling out things like phone #s and SSN's, the cursor does not automatically move to the next field once it is completed.
  • The performance management section doesn't fit our needs like we had hoped. We do not use a rating system for reviews and the ADP system is set up to be more advanced than what we are as a company. There's no way that we can change this so far and that's unfortunate.
  • Because ADP is such a huge program it runs a lot on cookies/cache. Because of that we have employees who really struggle with their passwords and the fact that we have them punch in and out on a public computer. Previous users and multiple tries with passwords seems to impact the next person who logs in.
Nicole Rieger profile photo
  • Some customizations can be costly; although they are worth investing the money to further personalize the system to your specific needs
  • The recruiting module still needs further work for it to function as a true ATS.
  • In order to create your own custom reports, you will need someone knowledgeable in Crystal Reports.
Amitai Levin profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
Vista9.0
Based on 7 answers
We have too much invested to not renew, and all of the users and employees are getting use to the product now
No photo available

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
Vista8.2
Based on 2 answers
  • Employee self-service is easy to set up and use
  • Payroll and benefits integration works well
  • Screens are easy to navigate
Marcia Fenton profile photo

Support

ADP Workforce Now6.8
Based on 14 answers
My questions are answered by our support person as needed.
Karen Webb profile photo
Vista8.3
Based on 3 answers
They are quick to respond to support requests. Often they are able to address the issue without escalation. The support staff are extremely knowledgeable and willing to recruit other staff to help troubleshoot a problem. They frequently do screen sharing sessions to actually see the behavior we experience so they can better understand the problem and get it resolved. Without an exception, all of the support staff are extremely pleasant and enjoyable to be around. They truly value their customers and our success and they try to make it fun to interact with them. Support calls do not incur a support fee either. All support, excluding consulting services, is included in our annual support.
No photo available

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
Vista10.0
Based on 1 answer
The resources and online tools that PDS provide are extremely thorough and helpful in our training and learning.
Amitai Levin profile photo

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
Vista7.3
Based on 1 answer
Ask lots of questions, ensure you fully understand the functionality (particularly history records) and train, train, train the users for correct and complete utilization of the system.
No photo available

Alternatives Considered

When making the choice to pursue WFN, I courted four companies. All had bells and whistles comparable to WFN, some even had sexier features, but none had the same business longevity as ADP. I entered this agreement hesitantly due to ADP's customer service reputation, but dedicated myself to learning the programming and exploring the system weekly. This undoubtedly helped me communicate my needs and accomplish our agency goals. I am SO HAPPY that we landed with WFN and would highly recommend it to colleagues. From payroll to benefits management, WFN is a win.
Sarah Hersh, PHR profile photo
We converted from Lawson/Infor's HRMS solution. This was becoming increasing difficult to maintain and the annual maintenance costs were many times higher than PDS. We evaluated Workday, Ultimate, ADP and several other software solutions during our evaluation phase. Workday was much more complicated than we needed. Ultimate offered a nice alternative but we did not like the fact that there are no options to modify the system to meet your needs. You changed your business to fit into their system. There was nothing we liked about ADP. One of the things we liked most about Vista (PDS) was that they are a small company that specializes in HRMS. Lawson/Infor is an ERP solution that happens to have a HRMS component. Workday and Ultimate our huge companies that seem to cater to bigger corporations. We feel that we are an important customer to PDS and that they actually listen to our suggestions. The support we have gotten from them is so much better than what we were receiving from Lawson.
No photo available

Return on Investment

  • Improved workflow - our managers and staff now have all the information they need independently from contacting the HR Department. Your HR Department can now focus on strategic initiatives rather than pushing paper and hunting down signatures.
  • Decreased paperwork - information is collected, tracked, and stored within WFN. Say goodbye to those pesky HR data collection forms!
  • Happy employees - employees perform at their best when they are provided the tools and resources they need to act independently! This platform provides that exact avenue for success.
Sarah Hersh, PHR profile photo
  • Vista HRMS offers a very reasonably priced solution that performs the functions we need for our business.
  • With a very small IT staff we successfully implemented all modules of Vista HRMS in approx. 6 months from start of implementation. Compared to other projects the cost to implement this system was very cost effective.
  • We have been able to maintain our internal benefits, payroll & HR functions in-house with no additional staff at a significantly reduced annual maintenance cost.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Vista

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
License pricing is based on the number of full and part-time active employees within bands (e.g. 751-1,000). SaaS pricing is based on PEPM.