Advanced Cloud HR vs. Medallia Agent Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Advanced Cloud HR
Score 9.4 out of 10
N/A
OpenHR from UK company Advanced is a complete human resource management system (HRMS). Integration with OpenPeople, the vendor's payroll processing system, presents a complete automated HR solution.N/A
Medallia Agent Connect
Score 5.5 out of 10
N/A
Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020.N/A
Pricing
Advanced Cloud HRMedallia Agent Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Advanced Cloud HRMedallia Agent Connect
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Advanced Cloud HRMedallia Agent Connect
Top Pros
Top Cons
Features
Advanced Cloud HRMedallia Agent Connect
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Advanced Cloud HR
8.6
1 Ratings
8% above category average
Medallia Agent Connect
-
Ratings
Employee demographic data8.01 Ratings00 Ratings
Employment history10.01 Ratings00 Ratings
Job profiles and administration10.01 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.8.01 Ratings00 Ratings
Organizational charting7.01 Ratings00 Ratings
Organization and location management7.01 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)10.01 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Advanced Cloud HR
10.0
1 Ratings
20% above category average
Medallia Agent Connect
-
Ratings
Approval workflow10.01 Ratings00 Ratings
Balance details10.01 Ratings00 Ratings
Annual carry-forward and encashment10.01 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Advanced Cloud HR
8.6
1 Ratings
5% above category average
Medallia Agent Connect
-
Ratings
View and generate pay and benefit information6.01 Ratings00 Ratings
Update personal information10.01 Ratings00 Ratings
View company policy documentation7.01 Ratings00 Ratings
Employee recognition10.01 Ratings00 Ratings
View job history10.01 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Advanced Cloud HR
6.7
1 Ratings
13% below category average
Medallia Agent Connect
-
Ratings
Report builder10.01 Ratings00 Ratings
Pre-built reports6.01 Ratings00 Ratings
Ability to combine HR data with external data4.01 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Advanced Cloud HR
4.5
1 Ratings
57% below category average
Medallia Agent Connect
-
Ratings
New hire portal4.01 Ratings00 Ratings
Manager tracking tools5.01 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Advanced Cloud HR
8.3
1 Ratings
2% above category average
Medallia Agent Connect
-
Ratings
Corporate goal setting8.01 Ratings00 Ratings
Individual goal setting8.01 Ratings00 Ratings
Line-of sight-visibility8.01 Ratings00 Ratings
Performance tracking9.01 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Advanced Cloud HR
7.8
1 Ratings
3% below category average
Medallia Agent Connect
-
Ratings
Performance plans6.01 Ratings00 Ratings
Performance improvement plans8.01 Ratings00 Ratings
Review status tracking8.01 Ratings00 Ratings
Review reminders8.01 Ratings00 Ratings
Multiple review frequency9.01 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Advanced Cloud HR
8.3
1 Ratings
4% above category average
Medallia Agent Connect
-
Ratings
Create succession plans/pools7.01 Ratings00 Ratings
Candidate ranking6.01 Ratings00 Ratings
Candidate search10.01 Ratings00 Ratings
Candidate development10.01 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Advanced Cloud HR
6.6
1 Ratings
17% below category average
Medallia Agent Connect
-
Ratings
Job Requisition Management9.01 Ratings00 Ratings
Company Website Posting8.01 Ratings00 Ratings
Publish to Social Media4.01 Ratings00 Ratings
Job Search Site Posting8.01 Ratings00 Ratings
Duplicate Candidate Prevention7.01 Ratings00 Ratings
Applicant Tracking6.01 Ratings00 Ratings
Notifications and Alerts4.01 Ratings00 Ratings
Best Alternatives
Advanced Cloud HRMedallia Agent Connect
Small Businesses
Dayforce Powerpay
Dayforce Powerpay
Score 9.1 out of 10
Sogolytics
Sogolytics
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
Quadient Inspire
Quadient Inspire
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Advanced Cloud HRMedallia Agent Connect
Likelihood to Recommend
8.0
(1 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Advanced Cloud HRMedallia Agent Connect
Likelihood to Recommend
Advanced
Advanced Cloud HR helps to solve problems with diversified magnitude and changing needs of an organization, the ones which are faced by the HR department obviously. This tool is a simple solution to most of the challenging HR tasks like leave application, Training tracking, Career progression, and many others. This makes it enough solution to cater to all the existing and futuristic HR problems.
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Medallia
The survey sent is customer-friendly, vibrant, simple, and easy to understand. The survey itself is comprised of simple question(s) with straightforward answer options for customers to make their selections. Creating the survey is a straightforward process for us to prepare and implement. Making updates or changes is just as easy.
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Pros
Advanced
  • Robust employee problems addressal.
  • Self accessible admin tasks.
  • Employee reporting is very easy.
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Medallia
  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
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Cons
Advanced
  • User interface and navigation.
  • Ready training material not available easily.
  • Could add employee feedback functionality.
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Medallia
  • Ability to create and send out different surveys triggered by different customer touchpoints
  • Ability to create surveys that aren't focused solely on agent performance
  • Ability to break down and search the data based on different customer attributes, such as profession or state
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Support Rating
Advanced
No answers on this topic
Medallia
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
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Alternatives Considered
Advanced
This is a cloud-native application and it's very easy to implement and deploy across multiple platforms. This makes it a go-to tool for many organizations. However, the above-mentioned tools are no way less. They are the market leaders in the HRM department and are already established, players. But considering the price tag, they carry on license Advance Cloud HR is absolutely a no-brainer choice for organizations looking to get value for money.
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Medallia
We do not currently use any other products like Stella Connect, by Medallia. We have recently begun evaluating platforms that would allow us to collect feedback at different touchpoints throughout our customers' journeys, as well as through additional channels such as during our application process, quote and purchase experience, website experience, etc. We have looked at companies such as Survey Monkey, Medallia, and Qualtrics to help us better understand CSAT.
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Return on Investment
Advanced
  • Excellent purchase considering the problems that the tool can address.
  • One stop solution to all the major HR activities.
  • It has the capability to enhance and adapt to changing Employee related data challenges.
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Medallia
  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
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ScreenShots

Advanced Cloud HR Screenshots

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