17 Ratings
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Score 6.5 out of 101
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.6 out of 101

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Likelihood to Recommend

AdvancedPM (formerly ADP AdvancedMD)

AdvancedMD is appropriate for businesses that desire carte blanche access to the data contained in their entity's database. This is a great system for companies that are data/analytics driven. Unfortunately, the main drawback of the system (inability to accurately track deposit dates of payments) is a CRUCIAL FLAW. If a business is interested in a SIMPLE monthly reconciliation to their bank account, you will struggle with AdvancedMD.
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athenaClinicals

athenaClinicals is well suited from a single physician office to an enterprise healthcare system. The only specialty that they cannot cover is oncology that includes chemotherapy infusions (the dosing is very complicated and requires a specific oncology system).
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Feature Rating Comparison

Billing and Claims Management

AdvancedPM (formerly ADP AdvancedMD)
8.4
athenaClinicals
8.2
Real-time eligibility verification
AdvancedPM (formerly ADP AdvancedMD)
8.0
athenaClinicals
9.4
Claims management
AdvancedPM (formerly ADP AdvancedMD)
8.0
athenaClinicals
8.3
Coding
AdvancedPM (formerly ADP AdvancedMD)
8.0
athenaClinicals
9.1
Patient billing
AdvancedPM (formerly ADP AdvancedMD)
8.0
athenaClinicals
8.3
Financial Reporting
AdvancedPM (formerly ADP AdvancedMD)
10.0
athenaClinicals
5.9

Patient Scheduling

AdvancedPM (formerly ADP AdvancedMD)
8.4
athenaClinicals
7.9
Rule-based scheduling
AdvancedPM (formerly ADP AdvancedMD)
8.1
athenaClinicals
7.3
Automated appointment reminders
AdvancedPM (formerly ADP AdvancedMD)
8.0
athenaClinicals
8.1
Automated patient check-in
AdvancedPM (formerly ADP AdvancedMD)
8.0
athenaClinicals
8.0
Multi-location support
AdvancedPM (formerly ADP AdvancedMD)
10.0
athenaClinicals
8.1
Calendar interface
AdvancedPM (formerly ADP AdvancedMD)
8.0
athenaClinicals
8.1

Electronic Medical Records

AdvancedPM (formerly ADP AdvancedMD)
8.8
athenaClinicals
8.3
Charting / document management
AdvancedPM (formerly ADP AdvancedMD)
9.0
athenaClinicals
8.4
Templates
AdvancedPM (formerly ADP AdvancedMD)
9.0
athenaClinicals
8.4
Patient portal
AdvancedPM (formerly ADP AdvancedMD)
8.0
athenaClinicals
9.8
Mobile/tablet support
AdvancedPM (formerly ADP AdvancedMD)
8.0
athenaClinicals
7.8
Fax integration
AdvancedPM (formerly ADP AdvancedMD)
10.0
athenaClinicals
9.3
Integration with other EMR and PM systems
AdvancedPM (formerly ADP AdvancedMD)
8.9
athenaClinicals
6.5
Workflow automation
AdvancedPM (formerly ADP AdvancedMD)
8.0
athenaClinicals
7.6
Speech recognition
AdvancedPM (formerly ADP AdvancedMD)
8.0
athenaClinicals
9.0
Customization
AdvancedPM (formerly ADP AdvancedMD)
9.9
athenaClinicals
6.4
E-prescribing
AdvancedPM (formerly ADP AdvancedMD)
9.0
athenaClinicals
9.3

Medical Security and Privacy

AdvancedPM (formerly ADP AdvancedMD)
9.4
athenaClinicals
8.2
HIPPA compliance
AdvancedPM (formerly ADP AdvancedMD)
10.0
athenaClinicals
8.2
Role-based permission levels
AdvancedPM (formerly ADP AdvancedMD)
9.9
athenaClinicals
9.3
Data backups and redundancy
AdvancedPM (formerly ADP AdvancedMD)
9.8
athenaClinicals
8.1
Local mode / networking failsafe
AdvancedPM (formerly ADP AdvancedMD)
8.0
athenaClinicals
7.4

Workflow and Scale

AdvancedPM (formerly ADP AdvancedMD)
9.3
athenaClinicals
8.4
Task tracking
AdvancedPM (formerly ADP AdvancedMD)
8.0
athenaClinicals
8.1
Specialty-specific workflows
AdvancedPM (formerly ADP AdvancedMD)
10.0
athenaClinicals
8.1
Multi-office / multi-physician capabilities
AdvancedPM (formerly ADP AdvancedMD)
10.0
athenaClinicals
9.2

Pros

  • Detailed Aging reports very easy to follow and helpful in our business.
  • Navigation around appointment scheduler is excellent.
  • Creating custom templates with AMD convenient.
  • Best part--when system is slow, I can instantly send feedback on it, and see results soon!
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  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
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Cons

  • Unapplied credits could be handled better within the software. It would be very beneficial to have the option to automatically apply unapplied credits to patients accounts across the board with a click of a button.
  • Facilities need to be able to be tied directly to Provider Profiles to make reporting easier.
  • You must use Internet Explorer with ADP AdvancedMD. It would be better if you could use it with Chrome, Firefox, etc.
  • Needs the ability to use the product on a MAC.
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  • Medication updates - when changing the dose of a medication, the medication list should automatically update
  • Multi-user conflict - when more than one user is in the chart at the same time, it is possible that information can be lost
  • Autosave feature - this feature is actually available in their new version which we hope to roll out later this year
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Usability

AdvancedPM (formerly ADP AdvancedMD)10.0
Based on 1 answer
Overall, I think ADP AdvancedMD is very user friendly and constantly improves as new releases come out.
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athenaClinicals8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
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Support

AdvancedPM (formerly ADP AdvancedMD)10.0
Based on 1 answer
I believe in this product and have seen it get better and better because they listen to their customers.
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athenaClinicals9.0
Based on 1 answer
They are always there. Friendly and organized.
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Implementation

AdvancedPM (formerly ADP AdvancedMD)10.0
Based on 1 answer
I have been through implementation of ADP AdvancedMD at other companies and it went smoothly
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No score
No answers yet
No answers on this topic

Alternatives Considered

I love that ADP AdvancedMD is web-based and you can use it from anywhere you have internet access. Support is available 8am-8pm EST, so someone is always there to help if needed. I'm excited about the ICD-10 tools they are giving clients to assist with that process. They do regular software updates and listen to client feedback when deciding what updates to perform and the updates are no cost to the clients
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I was not the one that selected the program but we all voted as a group and the CEO made the decision. We actually voted to do more research because of the expense of the program.It is easy to use and to learn with many available templates. We are in psychiatry and there were not initially a great deal of templates but there are now. All in all it is a good program but expensive.
Jessica Adams profile photo

Return on Investment

  • In comparison to other software companies out there, you can be confident in knowing that ADP AdvancedMD is a great product! They have customer support available from 8am - 8pm EST, so there should always be someone there to help!
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  • The initial cost quoted was accepted by our CEO who did not spend a great deal of time negotiating. It was very high.
  • The cost became prohibitive after a few months and we tried to renegotiate rates. There was a minimal discount given.
  • In our local area, most of the practices that were using Athena changed due to cost issues.
  • I started a new practice and called to discuss continuing AthenaClinicals. They started with a very high price and I was able to negotiate down almost 6 percent. Even with that discount, it was significantly higher than its competitors.
Jessica Adams profile photo

Pricing Details

AdvancedPM (formerly ADP AdvancedMD)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

athenaClinicals

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details