What users are saying about
19 Ratings
15 Ratings
19 Ratings
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Score 7.5 out of 100
15 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

AdvancedPM

AdvancedMD is appropriate for businesses that desire carte blanche access to the data contained in their entity's database. This is a great system for companies that are data/analytics driven. Unfortunately, the main drawback of the system (inability to accurately track deposit dates of payments) is a CRUCIAL FLAW. If a business is interested in a SIMPLE monthly reconciliation to their bank account, you will struggle with AdvancedMD.
Anonymous | TrustRadius Reviewer

ClearCare

It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
Ken Helfers | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

AdvancedPM
ClearCare
9.1
Real-time eligibility verification
AdvancedPM
ClearCare
9.1
Claims management
AdvancedPM
ClearCare
7.0
Coding
AdvancedPM
ClearCare
10.0
Patient billing
AdvancedPM
ClearCare
9.6
Financial Reporting
AdvancedPM
ClearCare
9.6

Patient Scheduling

AdvancedPM
ClearCare
9.1
Rule-based scheduling
AdvancedPM
ClearCare
9.0
Automated appointment reminders
AdvancedPM
ClearCare
9.2
Automated patient check-in
AdvancedPM
ClearCare
10.0
Multi-location support
AdvancedPM
ClearCare
9.2
Calendar interface
AdvancedPM
ClearCare
8.1

Electronic Medical Records

AdvancedPM
ClearCare
8.4
Charting / document management
AdvancedPM
ClearCare
8.5
Templates
AdvancedPM
ClearCare
8.7
Patient portal
AdvancedPM
ClearCare
8.4
Mobile/tablet support
AdvancedPM
ClearCare
7.4
Fax integration
AdvancedPM
ClearCare
9.0
Integration with other EMR and PM systems
AdvancedPM
ClearCare
9.0
Workflow automation
AdvancedPM
ClearCare
9.1
Speech recognition
AdvancedPM
ClearCare
9.0
Customization
AdvancedPM
ClearCare
6.1
E-prescribing
AdvancedPM
ClearCare
9.0

Medical Security and Privacy

AdvancedPM
ClearCare
7.8
HIPAA compliance
AdvancedPM
ClearCare
8.8
Role-based permission levels
AdvancedPM
ClearCare
9.6
Data backups and redundancy
AdvancedPM
ClearCare
8.0
Local mode / networking failsafe
AdvancedPM
ClearCare
4.6

Workflow and Scale

AdvancedPM
ClearCare
7.3
Task tracking
AdvancedPM
ClearCare
7.7
Specialty-specific workflows
AdvancedPM
ClearCare
5.3
Multi-office / multi-physician capabilities
AdvancedPM
ClearCare
9.0

Pros

AdvancedPM

  • Detailed Aging reports very easy to follow and helpful in our business.
  • Navigation around appointment scheduler is excellent.
  • Creating custom templates with AMD convenient.
  • Best part--when system is slow, I can instantly send feedback on it, and see results soon!
Anonymous | TrustRadius Reviewer

ClearCare

  • ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
  • By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
  • While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
  • The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
  • The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.
Anonymous | TrustRadius Reviewer

Cons

AdvancedPM

  • Unapplied credits could be handled better within the software. It would be very beneficial to have the option to automatically apply unapplied credits to patients accounts across the board with a click of a button.
  • Facilities need to be able to be tied directly to Provider Profiles to make reporting easier.
  • You must use Internet Explorer with ADP AdvancedMD. It would be better if you could use it with Chrome, Firefox, etc.
  • Needs the ability to use the product on a MAC.
Anonymous | TrustRadius Reviewer

ClearCare

  • NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
  • New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
  • Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
  • Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
Robin Helfers | TrustRadius Reviewer

Usability

AdvancedPM

AdvancedPM 10.0
Based on 1 answer
Overall, I think ADP AdvancedMD is very user friendly and constantly improves as new releases come out.
Anonymous | TrustRadius Reviewer

ClearCare

ClearCare 9.0
Based on 1 answer
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Tiffany Amico | TrustRadius Reviewer

Support

AdvancedPM

AdvancedPM 5.0
Based on 2 answers
I've only reached out a couple of times and after being bounced around a few times I simply asked for our internal team to look into the particular question I had. I believe they had some turnover at the time but my experience wasn't great.
Anonymous | TrustRadius Reviewer

ClearCare

ClearCare 6.0
Based on 1 answer
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
Anonymous | TrustRadius Reviewer

Implementation

AdvancedPM

AdvancedPM 10.0
Based on 1 answer
I have been through implementation of ADP AdvancedMD at other companies and it went smoothly
Anonymous | TrustRadius Reviewer

ClearCare

No score
No answers yet
No answers on this topic

Alternatives Considered

AdvancedPM

ADP AMD is much easier to learn and navigate than most all of the systems I have worked with, including Greenway and Centricity. The only thing I liked better in Centricity was the ability to run more customized reports, but overall, I would choose AMD any day over those two.
Anonymous | TrustRadius Reviewer

ClearCare

We had a locally hosted system. It was not user-friendly. It was not cloud-based. ClearCare makes it easy to see a schedule, contact a client, message a CAREGiver, or do a host of other things from wherever I am connected.
Jonathan Thommarson | TrustRadius Reviewer

Return on Investment

AdvancedPM

  • The automated connection to our EHR has greatly improved our analytic capabilities.
  • Intuitive and efficient interfaces allows us to get new staff up to speed quickly.
Anonymous | TrustRadius Reviewer

ClearCare

  • I don't know that ClearCare has been the reason for growth directly, but it has allowed us to handle fluctuations in scheduling with more grace and ease.
Anonymous | TrustRadius Reviewer

Pricing Details

AdvancedPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClearCare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AdvancedPM
7.5
ClearCare
9.0

Usability

AdvancedPM
10.0
ClearCare
9.0

Reliability and Availability

AdvancedPM
9.0
ClearCare

Performance

AdvancedPM
9.0
ClearCare

Support

AdvancedPM
5.0
ClearCare
6.0

Online Training

AdvancedPM
9.0
ClearCare

Implementation

AdvancedPM
10.0
ClearCare

Scalability

AdvancedPM
9.0
ClearCare

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