What users are saying about
17 Ratings
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Score 6.5 out of 101
12 Ratings
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Score 9 out of 101

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Likelihood to Recommend

AdvancedPM (formerly ADP AdvancedMD)

AdvancedMD is appropriate for businesses that desire carte blanche access to the data contained in their entity's database. This is a great system for companies that are data/analytics driven. Unfortunately, the main drawback of the system (inability to accurately track deposit dates of payments) is a CRUCIAL FLAW. If a business is interested in a SIMPLE monthly reconciliation to their bank account, you will struggle with AdvancedMD.
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ClearCare

It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
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Feature Rating Comparison

Billing and Claims Management

AdvancedPM (formerly ADP AdvancedMD)
8.4
ClearCare
9.2
Real-time eligibility verification
AdvancedPM (formerly ADP AdvancedMD)
8.0
ClearCare
9.5
Claims management
AdvancedPM (formerly ADP AdvancedMD)
8.0
ClearCare
7.0
Coding
AdvancedPM (formerly ADP AdvancedMD)
8.0
ClearCare
10.0
Patient billing
AdvancedPM (formerly ADP AdvancedMD)
8.0
ClearCare
9.8
Financial Reporting
AdvancedPM (formerly ADP AdvancedMD)
10.0
ClearCare
9.6

Patient Scheduling

AdvancedPM (formerly ADP AdvancedMD)
8.4
ClearCare
8.9
Rule-based scheduling
AdvancedPM (formerly ADP AdvancedMD)
8.1
ClearCare
8.8
Automated appointment reminders
AdvancedPM (formerly ADP AdvancedMD)
8.0
ClearCare
9.4
Automated patient check-in
AdvancedPM (formerly ADP AdvancedMD)
8.0
ClearCare
10.0
Multi-location support
AdvancedPM (formerly ADP AdvancedMD)
10.0
ClearCare
9.3
Calendar interface
AdvancedPM (formerly ADP AdvancedMD)
8.0
ClearCare
7.3

Electronic Medical Records

AdvancedPM (formerly ADP AdvancedMD)
8.8
ClearCare
8.6
Charting / document management
AdvancedPM (formerly ADP AdvancedMD)
9.0
ClearCare
8.8
Templates
AdvancedPM (formerly ADP AdvancedMD)
9.0
ClearCare
9.0
Patient portal
AdvancedPM (formerly ADP AdvancedMD)
8.0
ClearCare
8.7
Mobile/tablet support
AdvancedPM (formerly ADP AdvancedMD)
8.0
ClearCare
7.2
Fax integration
AdvancedPM (formerly ADP AdvancedMD)
10.0
ClearCare
9.0
Integration with other EMR and PM systems
AdvancedPM (formerly ADP AdvancedMD)
8.9
ClearCare
9.0
Workflow automation
AdvancedPM (formerly ADP AdvancedMD)
8.0
ClearCare
9.5
Speech recognition
AdvancedPM (formerly ADP AdvancedMD)
8.0
ClearCare
9.0
Customization
AdvancedPM (formerly ADP AdvancedMD)
9.9
ClearCare
6.9
E-prescribing
AdvancedPM (formerly ADP AdvancedMD)
9.0
ClearCare
9.0

Medical Security and Privacy

AdvancedPM (formerly ADP AdvancedMD)
9.4
ClearCare
8.7
HIPPA compliance
AdvancedPM (formerly ADP AdvancedMD)
10.0
ClearCare
9.6
Role-based permission levels
AdvancedPM (formerly ADP AdvancedMD)
9.9
ClearCare
9.1
Data backups and redundancy
AdvancedPM (formerly ADP AdvancedMD)
9.8
ClearCare
8.0
Local mode / networking failsafe
AdvancedPM (formerly ADP AdvancedMD)
8.0
ClearCare
8.0

Workflow and Scale

AdvancedPM (formerly ADP AdvancedMD)
9.3
ClearCare
7.9
Task tracking
AdvancedPM (formerly ADP AdvancedMD)
8.0
ClearCare
7.8
Specialty-specific workflows
AdvancedPM (formerly ADP AdvancedMD)
10.0
ClearCare
6.8
Multi-office / multi-physician capabilities
AdvancedPM (formerly ADP AdvancedMD)
10.0
ClearCare
9.0

Pros

  • They provide access to their underlying tables via Open Database Connection (ODBC). This streamlines business intelligence processes greatly.
  • The "canned"/"stock" business intelligence tool (Advanced Insight) is very useful.
  • Our dedicated customer support representative (Breah Teed) has exceeded our expectations.
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  • ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
  • By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
  • While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
  • The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
  • The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.
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Cons

  • Unapplied credits could be handled better within the software. It would be very beneficial to have the option to automatically apply unapplied credits to patients accounts across the board with a click of a button.
  • Facilities need to be able to be tied directly to Provider Profiles to make reporting easier.
  • You must use Internet Explorer with ADP AdvancedMD. It would be better if you could use it with Chrome, Firefox, etc.
  • Needs the ability to use the product on a MAC.
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  • ClearCare does experience times when the system glitches. You cannot add or edit shifts, see client or caregiver details, nothing. They don't have anything in place that reassures you that they are aware of the problem and are working to fix it. It doesn't usually happen more than a few times a year, but we rely so heavily on this software for the daily operation of our business that even 15 minutes down can prove to be catastrophic.
  • You can call tech support, but overall I have found them rather unhelpful. I don't usually stay on hold long enough to get a live person, preferring to send an email if it's not an urgent need. I have been disappointed with the time it takes to resolve issues; the longest I went without a fix was about 8 months. They are pretty slow to change when it's something that has been suggested by the network publically. Moreover, sometimes the changes they implement make things more difficult for us or require features or functionality that we would prefer not to use. For example, they are rolling out a new feature that will allow the caregivers to enter their own availability in the system. We require them to contact the office to change their availability or request time off and plan to do everything we can to keep it that way.
  • The mobile version of the administrative site is essentially the desktop version, but tiny. When we are out and about after hours, inevitably we use our cell phones to utilize the software. Any shift adjustments are tedious, as the pop-up box moves around whenever you edit a field. To be fair, I'm not sure that the time and energy it would take to redesign the mobile site would be worth it when we still get all the functionality of the full site, even if it is harder to maneuver.
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Usability

AdvancedPM (formerly ADP AdvancedMD)10.0
Based on 1 answer
Overall, I think ADP AdvancedMD is very user friendly and constantly improves as new releases come out.
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ClearCare9.0
Based on 1 answer
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Tiffany Amico profile photo

Support

AdvancedPM (formerly ADP AdvancedMD)10.0
Based on 1 answer
I believe in this product and have seen it get better and better because they listen to their customers.
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No score
No answers yet
No answers on this topic

Implementation

AdvancedPM (formerly ADP AdvancedMD)10.0
Based on 1 answer
I have been through implementation of ADP AdvancedMD at other companies and it went smoothly
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No score
No answers yet
No answers on this topic

Alternatives Considered

AdvancedMD is cloud-based. Kareo PM was cloud-based, but NextGen was not. The ability to reduce in-house infrastructure has been great. When we were using NextGen, it was much easier to reconcile our bank account to the payments posted in the PM software. AdvancedMD's access to data is far superior to that of Kareo or NextGen. NextGen's data was housed on internal servers, so we had similar carte blanche access to the data, but AdvancedMD is still superior.
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ClearCare was recommended by our franchisor. We did not evaluate this product against similar products. It is definitely better than the offline software we were using before.
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Return on Investment

  • In comparison to other software companies out there, you can be confident in knowing that ADP AdvancedMD is a great product! They have customer support available from 8am - 8pm EST, so there should always be someone there to help!
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  • I feel the monthly costs are premium priced. There seem to be less expensive software options but I feel that the added features, a strong support team and reliable platform are worth the higher price tag.
Andy Niska profile photo

Pricing Details

AdvancedPM (formerly ADP AdvancedMD)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ClearCare

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details