What users are saying about
18 Ratings
33 Ratings
18 Ratings
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Score 6.6 out of 101
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

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Likelihood to Recommend

AdvancedPM

AdvancedMD is appropriate for businesses that desire carte blanche access to the data contained in their entity's database. This is a great system for companies that are data/analytics driven. Unfortunately, the main drawback of the system (inability to accurately track deposit dates of payments) is a CRUCIAL FLAW. If a business is interested in a SIMPLE monthly reconciliation to their bank account, you will struggle with AdvancedMD.
No photo available

eClinicalWorks

It is great for phone call appointments because it allows secure access to both parties and allows a quick glimpse into the record. Sometimes in a smaller office I could see paper working better.
Kelly Ferriter profile photo

Feature Rating Comparison

Billing and Claims Management

AdvancedPM
eClinicalWorks
7.8
Real-time eligibility verification
AdvancedPM
eClinicalWorks
7.2
Claims management
AdvancedPM
eClinicalWorks
7.6
Coding
AdvancedPM
eClinicalWorks
7.8
Patient billing
AdvancedPM
eClinicalWorks
7.6
Financial Reporting
AdvancedPM
eClinicalWorks
8.6

Patient Scheduling

AdvancedPM
eClinicalWorks
8.6
Rule-based scheduling
AdvancedPM
eClinicalWorks
8.5
Automated appointment reminders
AdvancedPM
eClinicalWorks
8.8
Automated patient check-in
AdvancedPM
eClinicalWorks
8.1
Multi-location support
AdvancedPM
eClinicalWorks
8.8
Calendar interface
AdvancedPM
eClinicalWorks
8.8

Electronic Medical Records

AdvancedPM
eClinicalWorks
8.8
Charting / document management
AdvancedPM
eClinicalWorks
8.4
Templates
AdvancedPM
eClinicalWorks
9.0
Patient portal
AdvancedPM
eClinicalWorks
9.0
Mobile/tablet support
AdvancedPM
eClinicalWorks
8.5
Fax integration
AdvancedPM
eClinicalWorks
9.2
Integration with other EMR and PM systems
AdvancedPM
eClinicalWorks
8.8
Workflow automation
AdvancedPM
eClinicalWorks
8.7
Speech recognition
AdvancedPM
eClinicalWorks
8.6
Customization
AdvancedPM
eClinicalWorks
8.6
E-prescribing
AdvancedPM
eClinicalWorks
9.2

Medical Security and Privacy

AdvancedPM
eClinicalWorks
8.9
HIPPA compliance
AdvancedPM
eClinicalWorks
9.1
Role-based permission levels
AdvancedPM
eClinicalWorks
8.9
Data backups and redundancy
AdvancedPM
eClinicalWorks
8.6
Local mode / networking failsafe
AdvancedPM
eClinicalWorks
9.1

Workflow and Scale

AdvancedPM
eClinicalWorks
8.9
Task tracking
AdvancedPM
eClinicalWorks
8.3
Specialty-specific workflows
AdvancedPM
eClinicalWorks
8.8
Multi-office / multi-physician capabilities
AdvancedPM
eClinicalWorks
9.5

Pros

  • They provide access to their underlying tables via Open Database Connection (ODBC). This streamlines business intelligence processes greatly.
  • The "canned"/"stock" business intelligence tool (Advanced Insight) is very useful.
  • Our dedicated customer support representative (Breah Teed) has exceeded our expectations.
No photo available
  • Front-Desk - Easy at a glance daily payment postings to front desk staff can see their production quickly. Able to take payments easily. Add new patients quickly. See and organize the provider schedule easily. Automated phone call appointment reminders was valuable.
  • Clinic - Access of old notes was easy and template structure was good
  • Billing - Easily add notes to claims to track what billings was doing. All aspects of patient receivables were fairly simple and easy.
  • Administration/Analytics - Not much good to say here.
Mel Hugentobler,  MBA profile photo

Cons

  • Adding and Deleting provider columns complicated.
  • Would have loved to have one point of contact at all times and have that person answer on the third ring (see, this is me really reaching--because as far as my job functions were concerned, the product was absolutely fantastic. I have no complaints).
  • Working electronic insurance error reports in the system was a nightmare.
No photo available
  • Speed. It is common for eClinicalWorks to get slowed down heavily by the network issues at our facilities. This may be due to the networks themselves, but eClinicalWorks is usually the first application to suffer.
Malachi Mosley profile photo

Usability

AdvancedPM10.0
Based on 1 answer
Overall, I think ADP AdvancedMD is very user friendly and constantly improves as new releases come out.
No photo available
eClinicalWorks7.0
Based on 1 answer
I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.
No photo available

Support

AdvancedPM10.0
Based on 1 answer
I believe in this product and have seen it get better and better because they listen to their customers.
No photo available
eClinicalWorks9.0
Based on 1 answer
I have never had a problem getting MY problems resolved.
Sue Tree profile photo

Implementation

AdvancedPM10.0
Based on 1 answer
I have been through implementation of ADP AdvancedMD at other companies and it went smoothly
No photo available
eClinicalWorks4.0
Based on 1 answer
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
No photo available

Alternatives Considered

I love that ADP AdvancedMD is web-based and you can use it from anywhere you have internet access. Support is available 8am-8pm EST, so someone is always there to help if needed. I'm excited about the ICD-10 tools they are giving clients to assist with that process. They do regular software updates and listen to client feedback when deciding what updates to perform and the updates are no cost to the clients
No photo available
At the end of the day, the EHR systems do many things similarly. How each system does things may vary, but what stands out to the providers, clinical team and administration are the following few things. The providers and clinical team want to have an ease of use in the application and customer support when things are not working as designed. From the administration point of view, cost may be the top on the list. In my opinion and observation, eCW provides the ease of use, and the great support to the clinician without breaking the pocketbook of the organization.
Kinekal Tasew profile photo

Return on Investment

No answers on this topic
  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
Kinekal Tasew profile photo

Pricing Details

AdvancedPM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

eClinicalWorks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details