17 Ratings
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Score 6.5 out of 101
7 Ratings
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Score 7.4 out of 101

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Likelihood to Recommend

AdvancedPM (formerly ADP AdvancedMD)

AdvancedMD is appropriate for businesses that desire carte blanche access to the data contained in their entity's database. This is a great system for companies that are data/analytics driven. Unfortunately, the main drawback of the system (inability to accurately track deposit dates of payments) is a CRUCIAL FLAW. If a business is interested in a SIMPLE monthly reconciliation to their bank account, you will struggle with AdvancedMD.
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Kareo Practice Management

I can't imagine who it is appropriate for- unless you could care less if you get prescription refill requests from pharmacies, send portal messages to patients but they have no clue they have a new message to read. It's not ideal for large or small practices. Allow them to overbook your schedule with "new patients" that are on insurance plans you don't even accept for a 15 minute time interval...So if this the flow of your practice- this is the EHR for you. Otherwise, steer clear.
Ashley Toutounchi, MD profile photo

Feature Rating Comparison

Billing and Claims Management

AdvancedPM (formerly ADP AdvancedMD)
8.4
Kareo Practice Management
8.1
Real-time eligibility verification
AdvancedPM (formerly ADP AdvancedMD)
8.0
Kareo Practice Management
6.9
Claims management
AdvancedPM (formerly ADP AdvancedMD)
8.0
Kareo Practice Management
8.5
Coding
AdvancedPM (formerly ADP AdvancedMD)
8.0
Kareo Practice Management
8.1
Patient billing
AdvancedPM (formerly ADP AdvancedMD)
8.0
Kareo Practice Management
8.7
Financial Reporting
AdvancedPM (formerly ADP AdvancedMD)
10.0
Kareo Practice Management
8.1

Patient Scheduling

AdvancedPM (formerly ADP AdvancedMD)
8.4
Kareo Practice Management
7.3
Rule-based scheduling
AdvancedPM (formerly ADP AdvancedMD)
8.1
Kareo Practice Management
6.1
Automated appointment reminders
AdvancedPM (formerly ADP AdvancedMD)
8.0
Kareo Practice Management
7.6
Automated patient check-in
AdvancedPM (formerly ADP AdvancedMD)
8.0
Kareo Practice Management
6.2
Multi-location support
AdvancedPM (formerly ADP AdvancedMD)
10.0
Kareo Practice Management
9.2
Calendar interface
AdvancedPM (formerly ADP AdvancedMD)
8.0
Kareo Practice Management
7.4

Electronic Medical Records

AdvancedPM (formerly ADP AdvancedMD)
8.8
Kareo Practice Management
7.9
Charting / document management
AdvancedPM (formerly ADP AdvancedMD)
9.0
Kareo Practice Management
7.7
Templates
AdvancedPM (formerly ADP AdvancedMD)
9.0
Kareo Practice Management
7.8
Patient portal
AdvancedPM (formerly ADP AdvancedMD)
8.0
Kareo Practice Management
7.4
Mobile/tablet support
AdvancedPM (formerly ADP AdvancedMD)
8.0
Kareo Practice Management
8.9
Fax integration
AdvancedPM (formerly ADP AdvancedMD)
10.0
Kareo Practice Management
7.0
Integration with other EMR and PM systems
AdvancedPM (formerly ADP AdvancedMD)
8.9
Kareo Practice Management
8.7
Workflow automation
AdvancedPM (formerly ADP AdvancedMD)
8.0
Kareo Practice Management
7.6
Speech recognition
AdvancedPM (formerly ADP AdvancedMD)
8.0
Kareo Practice Management
9.5
Customization
AdvancedPM (formerly ADP AdvancedMD)
9.9
Kareo Practice Management
7.6
E-prescribing
AdvancedPM (formerly ADP AdvancedMD)
9.0
Kareo Practice Management
7.3

Medical Security and Privacy

AdvancedPM (formerly ADP AdvancedMD)
9.4
Kareo Practice Management
8.7
HIPPA compliance
AdvancedPM (formerly ADP AdvancedMD)
10.0
Kareo Practice Management
9.1
Role-based permission levels
AdvancedPM (formerly ADP AdvancedMD)
9.9
Kareo Practice Management
7.6
Data backups and redundancy
AdvancedPM (formerly ADP AdvancedMD)
9.8
Kareo Practice Management
8.0
Local mode / networking failsafe
AdvancedPM (formerly ADP AdvancedMD)
8.0
Kareo Practice Management
10.0

Workflow and Scale

AdvancedPM (formerly ADP AdvancedMD)
9.3
Kareo Practice Management
8.3
Task tracking
AdvancedPM (formerly ADP AdvancedMD)
8.0
Kareo Practice Management
7.4
Specialty-specific workflows
AdvancedPM (formerly ADP AdvancedMD)
10.0
Kareo Practice Management
7.6
Multi-office / multi-physician capabilities
AdvancedPM (formerly ADP AdvancedMD)
10.0
Kareo Practice Management
9.7

Pros

  • The customer service at ADP AdvancedMD is second to none. The just created an 'Idea Share' area where clients can talk to each other and offer suggestions on making the software better. They listen to their clients and take suggestions into consideration when considering what updates to include in their next release.
  • The product is very user friendly on both sides (PM and EHR). I have used other products in the past and find ADP AdvancedMD to be to be easiest to navigate.
  • Training and Implementation is great! They give clients the tools and resources necessary to be successful. From an online help file, to videos, to a consultant to help get you started, ADP AdvancedMD wants you to succeed.
No photo available
  • Text automation for patient confirmation
  • Detailed billing reports
Ashley Toutounchi, MD profile photo

Cons

  • Just recently we had an incident in which none of our employees could access the training.advancemd.com training materials. After extensive trouble shooting it was determined the issue was not with the local network, PC configuration, or firewalling. The AdvanceMD support personnel were not empowered to escalate this case as it should have been. Ultimately a correction in the server configuration for the training materials cleared up the issue, but not with assistance from Tier 1 support personnel.
  • Integration with the scanners can be problematic and has been a headache. Even with the Fujitsu scanners, the best in the business, we had challenges and found that some of the Tier 1 support staff were not trained or did not have access to the necessary documentation to fix the issue. The issues were eventually resolved but not without time lost in the process.
Stanley Harder profile photo
  • Where to start...for one, during my start-up with a "success coach" and trust me, I use that term broadly, I had to f/u on every single issue that came up. I was told she was taking care of my electronic lab enrollment, after waiting 3 months and reaching out to my success coach, Kayli, countless times, I only was told when contacted by management that my Quest lab access had been denied after 2 weeks because I was never told to independently create my own account with Kareo- after asking/emailing/calling multiple times trying to figure out the process. So needless to say, I have NO electronic lab access 4 months after signing with Kareo and they are now just starting the process.
  • Prescriptions- I had reached out to Kareo, no exaggeration, over 10 times to figure out why I wasn't receiving prescription refills. Spent countless hours on the phone with "support line" that could never give me an answer- to any question. And never f/u either until I directly insisted to my salesperson to have management contact me directly. I had a patient go to the hospital due to not having their medications because apparently their pharmacy had sent refill prescriptions over 3 times which I never received. Only after talking to management, did they look into further and then inform me that I had 3 locations in the system (?? I have ONE location). They were all prior addresses of offices, one from over 4 years ago. To date, again, 4 months after paying a year up front, I can't receive refill requests. And the solution proposed to me by management was to call my prior EHR and request they delete my prior addresses. And I cannot contact my prior EHR because I was in a large group that restricted the account to only 2 individuals in a group of 18 doctors to even have access to talk to them. So I can't resolve the issue, Kareo after 4 months instructs me to call them myself, and the prior EHR doesn't even recognize I had an account with them because it was under a group practice name.
  • Online booking- I thought this would be an amazingly efficient add-on. What they don't tell you is you can only designate "increments" of appointment times. Kareo will tell you it syncs with your existing schedule so that online bookings are only in vacant time slots. I had new patients selecting a time increment of 15 minutes, existing patients selecting 45 minutes (with a deductible) and any increment over 15 minutes (which the patient can select at their own will, being if you choose 15 min increments, it will offer appointment length for 15 min, 30 min, 45 min, 60 min etc with no outline of the appropriate time length) will over-book your schedule. So if you have a 10-10:15 slot, the patient can select a 45 minute appointment that starts at 10 (Because that 15 minute slot is open). But then will overbook the patients at 10:15 and 10:30.
  • It created utter chaos in my practice. My office manager spent more time calling patients to inform them they had booked an inappropriate time increment, they can't book a new appointment for 15 minutes, we don't accept their insurance...the list goes on.
  • There is no way to restrict the increments or who can book an appointment.
  • Messaging- I can't view what incoming messages from patients are sent to whom. And neither can my office manager. And the patient gets to select who to sent the message to, either the "provider" or "location." And 9 times out of 10 they send to the "provider." So as a physician, I am inundated with patient messages simply wanting to book a new appointment or reschedule. As a physician, obviously prioritizing my time is important and my office manager can't view these messages.
  • The list goes on, unfortunately. "A/R" reports only allow them to calculate a theoretical A/R based on your self-pay rates to patients, not individual contracted rates with insurances. So my A/R has an inflated number, which I can't even quantify by how much, because the A/R is based as if every insurance patient paid as a self-pay patient. Seriously, no one thought this through?
  • Can't send multiple controlled scripts at once electronically. Have to enter, go to separate site, enter code, be redirected back to KAreo then re-enter another med, be redirected to separate site, enter code, be redirected...Any other EHR I've ever used (and I've used around 6 between residency and private practice) you could enter multiple Rx, but then check the meds you wanted to send and then enter ONE code for, say, 2 controlled scripts. Kareo, you must enter separate codes one by one.
  • I could go on but will choose to hope for all reading, you get the general point...
Ashley Toutounchi, MD profile photo

Usability

AdvancedPM (formerly ADP AdvancedMD)10.0
Based on 1 answer
Overall, I think ADP AdvancedMD is very user friendly and constantly improves as new releases come out.
No photo available
No score
No answers yet
No answers on this topic

Support

AdvancedPM (formerly ADP AdvancedMD)10.0
Based on 1 answer
I believe in this product and have seen it get better and better because they listen to their customers.
No photo available
No score
No answers yet
No answers on this topic

Implementation

AdvancedPM (formerly ADP AdvancedMD)10.0
Based on 1 answer
I have been through implementation of ADP AdvancedMD at other companies and it went smoothly
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

I love that ADP AdvancedMD is web-based and you can use it from anywhere you have internet access. Support is available 8am-8pm EST, so someone is always there to help if needed. I'm excited about the ICD-10 tools they are giving clients to assist with that process. They do regular software updates and listen to client feedback when deciding what updates to perform and the updates are no cost to the clients
No photo available
Lackluster...at best? I have no words, honestly other than I was charged 5K up front for a one year subscription and I still can't receive refill requests or send labs directly. It's been a nightmare, from beginning to current. Currently attempting to just get out of my contract altogether-
Ashley Toutounchi, MD profile photo

Return on Investment

  • AdvancedMD has allowed this medical practice to scale up at their own pace as the practice grew. It provides predictable and controllable costs.
  • The elimination of local servers and IT equipment inherent in a client-server installation has eliminated the burden of provisioning and staffing for that service.
Stanley Harder profile photo
  • Patient hospitalized because their pharmacy had tried multiple times to reach me by sending electronic requests which were never received.
  • Still can't even send an electronic lab.
  • Patient portal messages go unread, as Kareo doesn't even just send a basic email message stating "you have a message to view in patient portal." So I ended up creating a separate message and typing the above phrase and emailing them on my own- could so easily be automated.
  • Incompetent enrollment assistance
  • Positive- appointment confirmation is convenient, you can select text, email or phone call (or any combination of those) according to personal patient preference and auto-updates your schedule.
  • Positive- has copy forward note capability and text expansion
Ashley Toutounchi, MD profile photo

Pricing Details

AdvancedPM (formerly ADP AdvancedMD)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AdvancedPM (formerly ADP AdvancedMD) Editions & Modules
AdvancedPM (formerly ADP AdvancedMD)
Additional Pricing Details

Kareo Practice Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Kareo Practice Management Editions & Modules
Kareo Practice Management
Edition
Physician Provider
$2991
Low-Volume Provider
$1491
Non-Physician Provider (Low-Volume)
$74.501
1. per provider
Additional Pricing Details