Advanced Time Management Attendance on Demand is so easy to use to track time worked, and categories time was worked in. It is not cumbersome as an employee and can be easily filled out in a snap while seeing totals. It is 100 times easier than any other time management tracking tool I've ever used.
Transition to LASSO Crew was a real bear, but once we had all the pieces and parts in place and staff new how to use it, it solved the majority of our staffing headaches. We work on events across NYC and often have several events going on at the same time. Prior to LASSO Crew it was not uncommon for a supervisor to show up to a call with only a limited understanding of who was booked on the job, or for an employee to not be sure who or where they needed to report to that day. LASSO Crew-facing app and supervisor-facing website have entirely eliminated these headaches. Our staffing process is more streamlined than before, our rates and scheduling more transparent. Once you get past the initial hurdles of crew/team buy-in and implementation, the upsides are enormous.
It allows its users to go back and check their time, see if there are any discrepancies, or if they forgot to clock in/out so that administration can be notified.
It allows the administration to make sure employees aren't going over with their time, and if their written time sheets correlate to their digital time (with Advanced Time Management Attendance on Demand).
It also allows the administration to see work times/flow and change/update staff schedules as needed.
Allows employees to track their time off/vacation time and sick time.
Advanced Time Management Attendance on Demand can be used on a computer or mobile device, which makes it convenient for everyone.
Some of the page layouts are clunky, especially the crew list page
LASSO Crew has a calendar feed that can link to gcal, iCal, etc but it’s very limited and doesn’t reliably update the calendar when the schedule changes.
I would like it to push automated clock-in/clock out alerts to my team. I can set these up manually by scheduling messages but it is a very cumbersome process.
The app is perfectly useable, if a bit limited in its functionality. The website, which functions as the "back end" of the app, takes awhile to learn. I carve out at least an hour of training on it for every new supervisor and fully expect to spend the first several weeks they use it to send them little reminders about how and when to do things. I have a few (older) supervisors who just out-and-out refuse to engage with LASSO Crew, but I think that has more to do with their aversion to change than it does the overall usability of the website.
LASSO Crew takes customer support very seriously. My dedicated account rep responds to any issues directly, usually within one business day. When a crew member has an in-app problem they can't resolve the technical support team responds very quickly to any issue, usually with clear instructions about how to resolve the issue.
I've heavily used BST Global and ProWorkflow, both of which are cumbersome in selecting where time was spent and adding it up correctly. It took hours each week to track my time. Now, it takes maybe 5 minutes with Advanced Time Management Attendance on Demand.
We explored using IntelliEvent for crew management but their platform just wasn't as robust and they didn't seem to have timekeeping and payroll partners in place to support the back end. Other than that, I haven't found another platform or software that does what LASSO Crew does, it was built for the event industry, by the event industry, and that focus on audience really shows through.
Advanced Time Management Attendance on Demand has allowed our company to keep our costs down by keeping overtime down. When employees and administration alike can track the hours worked per week, it really makes it easy for everyone.
We really haven't seen any negative impact - the only negative is human error when employees forget to punch in or out, and it has to be manually corrected. But that isn't a programming problem, again, just human error.
We've had some complaints from crew members that the communications they receive through the LASSO Crew system feel less personal than when we used to handle everything through direct emails and text messages.
LASSO Crew branding is super prominent on every communication we send from the platform, I wish they would center the client/employer a bit more and not make the LASSO Crew logo and color scheme the most identifiable thing on the page/email/message.
