3 Ratings
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Score 8.2 out of 101
3 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

Advanced Time Management Attendance on Demand

Advanced Time Management Attendance on Demand may not be well suited if most of the staff/employees are salaried but is perfectly suited for companies where most of their staff/employees are paid hourly. Also may not be well suited if employees don't have access to a computer terminal or other appropriate device.
Michele Roy profile photo

SherpaDesk

[It's] well suited for cloud support applications as there's no installation or maintenance required.
Cengiz Ucar profile photo

Feature Rating Comparison

Incident and problem management

Advanced Time Management Attendance on Demand
SherpaDesk
8.5
Organize and prioritize service tickets
Advanced Time Management Attendance on Demand
SherpaDesk
9.1
Subscription-based notifications
Advanced Time Management Attendance on Demand
SherpaDesk
9.1
ITSM collaboration and documentation
Advanced Time Management Attendance on Demand
SherpaDesk
6.8
Ticket creation and submission
Advanced Time Management Attendance on Demand
SherpaDesk
8.9
Ticket response
Advanced Time Management Attendance on Demand
SherpaDesk
8.9

Self Help Community

Advanced Time Management Attendance on Demand
SherpaDesk
7.3
External knowledge base
Advanced Time Management Attendance on Demand
SherpaDesk
5.5
Internal knowledge base
Advanced Time Management Attendance on Demand
SherpaDesk
9.1

Multi-Channel Help

Advanced Time Management Attendance on Demand
SherpaDesk
9.1
Customer portal
Advanced Time Management Attendance on Demand
SherpaDesk
9.1
Email support
Advanced Time Management Attendance on Demand
SherpaDesk
9.1
Help Desk CRM integration
Advanced Time Management Attendance on Demand
SherpaDesk
9.1

Pros

  • It allows its users to go back and check their time, see if there are any discrepancies, or if they forgot to clock in/out so that administration can be notified.
  • It allows the administration to make sure employees aren't going over with their time, and if their written time sheets correlate to their digital time (with Advanced Time Management Attendance on Demand).
  • It also allows the administration to see work times/flow and change/update staff schedules as needed.
  • Allows employees to track their time off/vacation time and sick time.
  • Advanced Time Management Attendance on Demand can be used on a computer or mobile device, which makes it convenient for everyone.
Michele Roy profile photo
  • Can create ticket via e-mail
  • Good reporting capabilties
  • Mobile application
  • Free for one person
Cengiz Ucar profile photo

Cons

  • We have had some difficulty in using Advanced Time Management Attendance on Demand on mobile devices, ie. sometimes employees will hit the 'punch' button to clock in/out, but it doesn't recognize it, and the time has to be put in manually (corrected) by the administration.
  • There are some aspects of Advanced Time Management Attendance on Demand that our company doesn't utilize, so those items are superfluous for us (ie. extra items on the screen that clutter up the view, items/tabs that we don't use or aren't needed). Would like to be able to customize our view.
  • No other cons - really love the program and fairly simple to use/learn.
Michele Roy profile photo
  • Somewhat slow sometimes
  • Android application needs improvement
Cengiz Ucar profile photo

Likelihood to Renew

Advanced Time Management Attendance on Demand10.0
Based on 1 answer
Ease of use, helpfulness, easy to navigate, ability to use on any computer or mobile device.
Michele Roy profile photo
No score
No answers yet
No answers on this topic

Usability

Advanced Time Management Attendance on Demand10.0
Based on 1 answer
Very easy to use overall.
Michele Roy profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Advanced Time Management Attendance on Demand beats the old 'paper' sign in sheet, hands down. Yes, we still use them - as a backup - since you can never be too careful or sure when technology may let you down. BUT - Being able to track every employee, at every site, at every school and office, all across the state, is a godsend.
Michele Roy profile photo
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
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Return on Investment

  • Advanced Time Management Attendance on Demand has allowed our company to keep our costs down by keeping overtime down. When employees and administration alike can track the hours worked per week, it really makes it easy for everyone.
  • We really haven't seen any negative impact - the only negative is human error when employees forget to punch in or out, and it has to be manually corrected. But that isn't a programming problem, again, just human error.
Michele Roy profile photo
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Cengiz Ucar profile photo

Pricing Details

Advanced Time Management Attendance on Demand

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Advanced Time Management Attendance on Demand Editions & Modules
Advanced Time Management Attendance on Demand
Additional Pricing Details

SherpaDesk

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
SherpaDesk Editions & Modules
SherpaDesk
Edition
1st Tech Free
$01
Adventure Package
$391
1. per agent
Additional Pricing Details