Advanced Time Management Attendance on Demand vs. SherpaDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Advanced Time Management Attendance on Demand
Score 5.7 out of 10
N/A
Advanced Time Management headquartered in Grand Rapids, Michigan offers Attendance on Demand, their cloud-based time and attendance option.N/A
SherpaDesk
Score 8.3 out of 10
Mid-Size Companies (51-1,000 employees)
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
$0
per agent
Pricing
Advanced Time Management Attendance on DemandSherpaDesk
Editions & Modules
No answers on this topic
1st Tech Free
$0
per agent
Adventure Package
$39
per agent
Offerings
Pricing Offerings
Advanced Time Management Attendance on DemandSherpaDesk
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Advanced Time Management Attendance on DemandSherpaDesk
Top Pros
Top Cons
Features
Advanced Time Management Attendance on DemandSherpaDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Advanced Time Management Attendance on Demand
-
Ratings
SherpaDesk
8.5
3 Ratings
7% above category average
Organize and prioritize service tickets00 Ratings9.12 Ratings
Subscription-based notifications00 Ratings9.11 Ratings
ITSM collaboration and documentation00 Ratings6.82 Ratings
Ticket creation and submission00 Ratings8.93 Ratings
Ticket response00 Ratings8.93 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Advanced Time Management Attendance on Demand
-
Ratings
SherpaDesk
7.3
1 Ratings
6% below category average
External knowledge base00 Ratings5.51 Ratings
Internal knowledge base00 Ratings9.11 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Advanced Time Management Attendance on Demand
-
Ratings
SherpaDesk
9.1
2 Ratings
17% above category average
Customer portal00 Ratings9.12 Ratings
Email support00 Ratings9.12 Ratings
Help Desk CRM integration00 Ratings9.11 Ratings
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Advanced Time Management Attendance on DemandSherpaDesk
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User Ratings
Advanced Time Management Attendance on DemandSherpaDesk
Likelihood to Recommend
9.0
(2 ratings)
8.0
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Advanced Time Management Attendance on DemandSherpaDesk
Likelihood to Recommend
Advanced Time Management
Advanced Time Management Attendance on Demand is so easy to use to track time worked, and categories time was worked in. It is not cumbersome as an employee and can be easily filled out in a snap while seeing totals. It is 100 times easier than any other time management tracking tool I've ever used.
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SherpaDesk
[It's] well suited for cloud support applications as there's no installation or maintenance required.
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Pros
Advanced Time Management
  • It allows its users to go back and check their time, see if there are any discrepancies, or if they forgot to clock in/out so that administration can be notified.
  • It allows the administration to make sure employees aren't going over with their time, and if their written time sheets correlate to their digital time (with Advanced Time Management Attendance on Demand).
  • It also allows the administration to see work times/flow and change/update staff schedules as needed.
  • Allows employees to track their time off/vacation time and sick time.
  • Advanced Time Management Attendance on Demand can be used on a computer or mobile device, which makes it convenient for everyone.
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SherpaDesk
  • Ticketing is very fast & easy
  • Tracking time is fast
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Cons
Advanced Time Management
  • The time input sometimes doesn't load right away when hours are added. You have to wait a few seconds.
  • PTO and other non-worked time are in a separate section, not a category to choose from.
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SherpaDesk
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
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Likelihood to Renew
Advanced Time Management
Ease of use, helpfulness, easy to navigate, ability to use on any computer or mobile device.
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SherpaDesk
No answers on this topic
Usability
Advanced Time Management
Very easy to use overall.
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SherpaDesk
No answers on this topic
Support Rating
Advanced Time Management
I have not interacted with Advanced Time Management Attendance on Demand's support team.
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SherpaDesk
No answers on this topic
Alternatives Considered
Advanced Time Management
I've heavily used BST Global and ProWorkflow, both of which are cumbersome in selecting where time was spent and adding it up correctly. It took hours each week to track my time. Now, it takes maybe 5 minutes with Advanced Time Management Attendance on Demand.
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SherpaDesk
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
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Return on Investment
Advanced Time Management
  • Advanced Time Management Attendance on Demand has allowed our company to keep our costs down by keeping overtime down. When employees and administration alike can track the hours worked per week, it really makes it easy for everyone.
  • We really haven't seen any negative impact - the only negative is human error when employees forget to punch in or out, and it has to be manually corrected. But that isn't a programming problem, again, just human error.
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SherpaDesk
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
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ScreenShots

SherpaDesk Screenshots

Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely