AdvancedMD (the company formerly owned by ADP) offers AdvancedPM, the company's medical practice management platform combining EHR / EMR capabilities with front office automation and workforce scheduling, medical billing, and advanced revenue reporting capabilities.
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ChiroTouch
Score 2.9 out of 10
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ChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.
It would be well suited for an initial user. If you are starting a practice and have nothing in place, it might be great. However, if you are a current EMR user of a different platform and have more than a hundred patients; don’t waste your time. This is a hands-off company that, in my opinion, will do nothing to support your efforts. We have a practice of 11,000 patients and would have had to hire 2 FTE’s to print all the patient data and upload it individually.
ChiroTouch has helped us maintain more accurate records, notes, billing, and the text reminders help to ensure the patients remember their appointment which keeps our numbers good.
Would have loved to have one point of contact at all times and have that person answer on the third ring (see, this is me really reaching--because as far as my job functions were concerned, the product was absolutely fantastic. I have no complaints).
Working electronic insurance error reports in the system was a nightmare.
There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way.
The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade.
The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing.
It is fine once it is up and running, but the customization takes a long time, does not have some things setup in advance that seem very straight forward, and for most people the learning curve is very high for learning the system even once it is properly setup and customized. However, it is "fine" not particularly impressive. Additionally, their customer support and training is substandard.
Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem
Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.
I've only reached out a couple of times and after being bounced around a few times I simply asked for our internal team to look into the particular question I had. I believe they had some turnover at the time but my experience wasn't great.
The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible. However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
ADP AMD is much easier to learn and navigate than most all of the systems I have worked with, including Greenway and Centricity. The only thing I liked better in Centricity was the ability to run more customized reports, but overall, I would choose AMD any day over those two.
We had been using medisoft before and it wasn't organized enough or clear enough for insurance billing, coding and doctors notes. Chirotouch solved all of these problems with the additional bonus of being customizable
It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well
