Adyen vs. Chargent

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adyen
Score 8.8 out of 10
N/A
Adyen is a payment gateway software solution offered by Adyen.N/A
Chargent
Score 9.4 out of 10
N/A
Chargent is a Salesforce app from AppFrontier LLC that providers payment processing functionality in Salesforce and provides a point of sale solution in an app; Chargent integrates with a number of popular payment gateways (e.g. Authorize.net, Stripe, etc.). Chargent can also be configured to manage recurrent billing and subscriptions.N/A
Pricing
AdyenChargent
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AdyenChargent
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
AdyenChargent
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Adyen
8.2
8 Ratings
39% above category average
Chargent
-
Ratings
Fraud Detection7.88 Ratings00 Ratings
API or SDK8.58 Ratings00 Ratings
Recurring Payment Support8.18 Ratings00 Ratings
Billing and Invoicing Support7.98 Ratings00 Ratings
Global Support8.08 Ratings00 Ratings
Payment Form Acceptance8.98 Ratings00 Ratings
Best Alternatives
AdyenChargent
Small Businesses
Apple Pay
Apple Pay
Score 9.0 out of 10
Square POS
Square POS
Score 9.1 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.0 out of 10
Epicor Eagle
Epicor Eagle
Score 8.3 out of 10
Enterprises
Amazon Pay
Amazon Pay
Score 8.6 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AdyenChargent
Likelihood to Recommend
8.8
(15 ratings)
9.6
(4 ratings)
Likelihood to Renew
8.6
(3 ratings)
-
(0 ratings)
Availability
8.5
(6 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
9.6
(3 ratings)
User Testimonials
AdyenChargent
Likelihood to Recommend
Adyen
Ayden has been a great resource for us with international transactions. We know that they can be a trusted gateway when it comes to dealing with our client's money. Thankful to have that confidence in this system. It also has a user-friendly interface, which allows for a concise process with clients as well.
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AppFrontier LLC
For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
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Pros
Adyen
  • PCI DSS Compliant Solution
  • Provided options to configure a specific list of payments, like Alipay, ACH, PayPal, etc.
  • Good support and quick solution for the technical help
  • Well described documentation on technical integrations
  • Drop in framework to display the payment options
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AppFrontier LLC
  • Extremely easy to implement + 100% native on salesforce.com.
  • Payment information is on the opportunity level making it easily visible across teams.
  • Payment request feature allows cutomers to pay online via force.com site.
  • Supports recurring payments which allows payment processing to be run on an automated schedule.
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Cons
Adyen
  • I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".
  • Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.
  • Amex chargebacks could be integrated. We don't see them in Adyen at all.
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AppFrontier LLC
  • Because it is a low fee, you need to do more configuration on your own to get it up and running.
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Likelihood to Renew
Adyen
Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.
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AppFrontier LLC
No answers on this topic
Reliability and Availability
Adyen
Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.
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AppFrontier LLC
No answers on this topic
Support Rating
Adyen
No answers on this topic
AppFrontier LLC
They were overwhelmingly easy to deal with and helped us work through some very specific use cases
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Alternatives Considered
Adyen
Adyen has better handling of Disputes, provides much more detailed forecasts and withdrawal reports. Adyen has a specific page to clear doubts much more complete. Adyen have not fees for processing refunds, have not fess for chargeback received, and have not fees for retry process payments. And your processing fees are very attractive.
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AppFrontier LLC
Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
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Return on Investment
Adyen
  • I cannot see any negative impact.
  • It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
  • Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
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AppFrontier LLC
  • Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
  • Increased revenue collection as billing information is easily accessible on the opportunity.
  • Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
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