What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 8.9 out of 101
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

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Likelihood to Recommend

Adyen

Adyen is a good tool to manage payments and to switch between different currencies. Easy to understand, despite the poor design, it allows you to manage payments and billing easily. It is pretty useful to refund payments and check the status of refused one. You can trust list users and allow them to pay when they got locked by the system for any reason, or you can understand if the reason for rejection is due to an issue on the user side and advise accordingly.
No photo available

cleverbridge

Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.
Madina Mukhamedova profile photo

Feature Rating Comparison

Online Storefront

Adyen
cleverbridge
8.1
Product catalog & listings
Adyen
cleverbridge
8.0
Product management
Adyen
cleverbridge
8.0
Bulk product upload
Adyen
cleverbridge
7.0
Branding
Adyen
cleverbridge
7.0
Mobile storefront
Adyen
cleverbridge
8.5
Product variations
Adyen
cleverbridge
9.0
Website integration
Adyen
cleverbridge
8.5
Visual customization
Adyen
cleverbridge
8.0
CMS
Adyen
cleverbridge
8.5

Online Shopping Cart

Adyen
cleverbridge
8.5
Abandoned cart recovery
Adyen
cleverbridge
8.0
Checkout user experience
Adyen
cleverbridge
9.0

Online Payment System

Adyen
cleverbridge
9.5
eCommerce security
Adyen
cleverbridge
9.5

eCommerce Marketing

Adyen
cleverbridge
8.3
Promotions & discounts
Adyen
cleverbridge
8.5
Personalized recommendations
Adyen
cleverbridge
7.5
SEO
Adyen
cleverbridge
9.0

eCommerce Business Management

Adyen
cleverbridge
8.8
Multi-site management
Adyen
cleverbridge
8.5
Order processing
Adyen
cleverbridge
10.0
Inventory management
Adyen
cleverbridge
9.0
Shipping
Adyen
cleverbridge
9.0
Custom functionality
Adyen
cleverbridge
7.5

Pros

  • Reckon genuine payments and trust list user when they cannot pay with their credit card.
  • Cancel payment details to avoid auto-renewals.
  • Refund payments in one click to the original source.
No photo available
  • Shopping cart: awesome design, supports multiple languages as well as multiple currencies, wide range of payment options
  • Easy catalog management due to many flexible settings
  • Expertise in e-commerce in every element
Madina Mukhamedova profile photo

Cons

  • When looking for payments details such as last 4 digits card (for instance), it would be great to display more details about the transaction in the results, as the full name of the card holder.
  • The layout is not the best one. There is a lot of room for improvement when it comes to website design.
  • A functionality to disable the credit card details instead of deleting it at all.
No photo available
  • Because of the many different settings, it becomes hard sometimes to set everything up
  • The slow system can take up to 10 seconds to save something
Madina Mukhamedova profile photo

Usability

No score
No answers yet
No answers on this topic
cleverbridge8.0
Based on 1 answer
Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.
Madina Mukhamedova profile photo

Alternatives Considered

I have used several tools to manage billing and payments in my job. It was not my choice in my company to use Adyen but we are pretty happy with it. It can be integrated very well with the other tools we use in our job and it is reliable and safe.
No photo available
Cleverbridge has a very flexible system, which operates with an enormous amount of settings. It is simultaneously good and bad, because on one hand it is good to be able to adjust settings for each tiny tiny part, but on the other hand it is time consuming. In the sense that it has wide range of supported currencies and languages, it is definitely a plus to operate on Cleverbridge, as you have the opportunity to reach many local markets. Their team also has tons of expertise in e-commerce, which is a definitely bonus for your team, because you get not only the system, but also tips and hints on how to make things better, and avoiding mistakes others have made before.
Madina Mukhamedova profile photo

Return on Investment

  • I cannot see any negative impact.
  • It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
  • Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
No photo available
  • We've just started with Cleverbridge so we'll see
Madina Mukhamedova profile photo

Pricing Details

Adyen

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

cleverbridge

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details