What users are saying about

Adyen

2 Ratings

CyberSource

3 Ratings

Adyen

2 Ratings
Score 8.8 out of 101

CyberSource

3 Ratings
Score 7.6 out of 101

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Likelihood to Recommend

Adyen

Adyen is a good tool to manage payments and to switch between different currencies. Easy to understand, despite the poor design, it allows you to manage payments and billing easily. It is pretty useful to refund payments and check the status of refused one. You can trust list users and allow them to pay when they got locked by the system for any reason, or you can understand if the reason for rejection is due to an issue on the user side and advise accordingly.
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CyberSource

Great system for managing records of credit card transactions, with the ability to look up a specific transaction quickly based on different sources of info.
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Pros

  • Reckon genuine payments and trust list user when they cannot pay with their credit card.
  • Cancel payment details to avoid auto-renewals.
  • Refund payments in one click to the original source.
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  • Advanced search capabilities
  • Provides detailed info on transactions
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Cons

  • When looking for payments details such as last 4 digits card (for instance), it would be great to display more details about the transaction in the results, as the full name of the card holder.
  • The layout is not the best one. There is a lot of room for improvement when it comes to website design.
  • A functionality to disable the credit card details instead of deleting it at all.
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  • Interface is somewhat outdated
  • Slight learning curve for new users
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Alternatives Considered

I have used several tools to manage billing and payments in my job. It was not my choice in my company to use Adyen but we are pretty happy with it. It can be integrated very well with the other tools we use in our job and it is reliable and safe.
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I would say that cybersource is more merchant friendly.
Yuri Anischenko profile photo

Return on Investment

  • I cannot see any negative impact.
  • It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
  • Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
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  • To have integration with reliable payment is essential thing for the business.
Yuri Anischenko profile photo

Pricing Details

Adyen

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

CyberSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details