Adyen vs. Opayo by Elavon

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adyen
Score 8.8 out of 10
N/A
Adyen is a payment gateway software solution offered by Adyen.N/A
Opayo by Elavon
Score 9.9 out of 10
N/A
Opayo is the name for the former Sage Pay, an online payment and invoicing solution formerly from Sage, acquired by Elavon in 2019.
$27
per month
Pricing
AdyenOpayo by Elavon
Editions & Modules
No answers on this topic
Flex
$27.00
per month
Plus
$45.00
per month
Offerings
Pricing Offerings
AdyenOpayo by Elavon
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
AdyenOpayo by Elavon
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Adyen
8.2
8 Ratings
39% above category average
Opayo by Elavon
-
Ratings
Fraud Detection7.88 Ratings00 Ratings
API or SDK8.58 Ratings00 Ratings
Recurring Payment Support8.18 Ratings00 Ratings
Billing and Invoicing Support7.98 Ratings00 Ratings
Global Support8.08 Ratings00 Ratings
Payment Form Acceptance8.98 Ratings00 Ratings
Best Alternatives
AdyenOpayo by Elavon
Small Businesses
Apple Pay
Apple Pay
Score 9.0 out of 10
Square POS
Square POS
Score 9.1 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.0 out of 10
Epicor Eagle
Epicor Eagle
Score 8.3 out of 10
Enterprises
Amazon Pay
Amazon Pay
Score 8.6 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AdyenOpayo by Elavon
Likelihood to Recommend
8.8
(15 ratings)
9.0
(4 ratings)
Likelihood to Renew
8.6
(3 ratings)
-
(0 ratings)
Availability
8.5
(6 ratings)
-
(0 ratings)
User Testimonials
AdyenOpayo by Elavon
Likelihood to Recommend
Adyen
Ayden has been a great resource for us with international transactions. We know that they can be a trusted gateway when it comes to dealing with our client's money. Thankful to have that confidence in this system. It also has a user-friendly interface, which allows for a concise process with clients as well.
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Elavon Inc.
This tool is most usable when used in parallel with Sage's accounting management software, as with other accounting systems it can generate errors, leaving room for other credit card payment processor alternatives to exist and be preferred by other potential users for their overall performance. It is promising the ability to develop transaction reports in summary or detailed form, resulting in a better management of income to then make the distribution of budgets in the company, thus achieving better planning and performance of our work. This service allows the processing of payments through touch screen card devices at POS points of sale without having to be sitting at your laptop, fortunately with face to face payments companies with fixed establishments can get their money faster, which constantly benefits the flow of money.
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Pros
Adyen
  • PCI DSS Compliant Solution
  • Provided options to configure a specific list of payments, like Alipay, ACH, PayPal, etc.
  • Good support and quick solution for the technical help
  • Well described documentation on technical integrations
  • Drop in framework to display the payment options
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Elavon Inc.
  • Simple. If you use a Sage accounting product the integration is seamless.
  • PCI compliant. PCI compliance is assured through the provided Trustwave audit.
  • Secure. Keeps all card numbers remotely, none stored locally where they could be exposed by a hack or dishonest employee.
  • Robust. API for integrating into multiple web platforms and extensive reporting capabilities through the secure web portal.
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Cons
Adyen
  • I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".
  • Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.
  • Amex chargebacks could be integrated. We don't see them in Adyen at all.
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Elavon Inc.
  • When you are reversing a credit card it just deducts from your total batch for the day. Instead of showing a separate charge out of the account. That can cause confusion if someone else is doing your bank reconciliation.
  • It would be nice is Sage Pay could copy over client emails as well as the address and other information so that you can send that email confirmation of charge without having to go back to pull it up.
  • If Sage could post it as a total deposit instead of each individual charge for the day that would also save time with bank reconciliation.
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Likelihood to Renew
Adyen
Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.
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Elavon Inc.
No answers on this topic
Reliability and Availability
Adyen
Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.
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Elavon Inc.
No answers on this topic
Alternatives Considered
Adyen
Adyen has better handling of Disputes, provides much more detailed forecasts and withdrawal reports. Adyen has a specific page to clear doubts much more complete. Adyen have not fees for processing refunds, have not fess for chargeback received, and have not fees for retry process payments. And your processing fees are very attractive.
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Elavon Inc.
It plays better with Sage 50. It has better associates should you have an issue. It's reasonably priced.
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Return on Investment
Adyen
  • I cannot see any negative impact.
  • It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
  • Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
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Elavon Inc.
  • By simplifying payment processing and automatically posting payments to their related transactions within our Sage accounting product, it has eliminated a source of friction between sales and accounting.
  • Eliminates clerical errors in recording paymens.
  • Eliminates one step in the payment reconciliation process by automatically posting payments to their respective transactions.
  • Insures PCI compliance with scheduled monitoring. No need for a separate product.
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