Adyen vs. Square Payroll

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adyen
Score 8.8 out of 10
N/A
Adyen is a payment gateway software solution offered by Adyen.N/A
Square Payroll
Score 6.1 out of 10
N/A
Square Payroll is a payroll solution for hourly employees, from Square headquartered in San Francisco, California.N/A
Pricing
AdyenSquare Payroll
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AdyenSquare Payroll
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AdyenSquare Payroll
Top Pros
Top Cons
Features
AdyenSquare Payroll
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Adyen
8.5
9 Ratings
38% above category average
Square Payroll
-
Ratings
Fraud Detection8.29 Ratings00 Ratings
API or SDK8.79 Ratings00 Ratings
Recurring Payment Support8.39 Ratings00 Ratings
Billing and Invoicing Support8.39 Ratings00 Ratings
Global Support8.39 Ratings00 Ratings
Payment Form Acceptance9.19 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Adyen
-
Ratings
Square Payroll
7.8
6 Ratings
5% below category average
Pay calculation00 Ratings8.96 Ratings
Support for external payroll vendors00 Ratings8.65 Ratings
Off-cycle/On-Demand payment00 Ratings4.44 Ratings
Benefit plan administration00 Ratings9.15 Ratings
Direct deposit files00 Ratings7.06 Ratings
Salary revision and increment management00 Ratings8.94 Ratings
Reimbursement management00 Ratings7.85 Ratings
Best Alternatives
AdyenSquare Payroll
Small Businesses
Apple Pay
Apple Pay
Score 9.1 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.1 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Amazon Pay
Amazon Pay
Score 8.5 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AdyenSquare Payroll
Likelihood to Recommend
8.8
(16 ratings)
4.7
(8 ratings)
Likelihood to Renew
8.6
(3 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Availability
8.6
(7 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
AdyenSquare Payroll
Likelihood to Recommend
Adyen
Ayden has been a great resource for us with international transactions. We know that they can be a trusted gateway when it comes to dealing with our client's money. Thankful to have that confidence in this system. It also has a user-friendly interface, which allows for a concise process with clients as well.
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Block, Inc (Square)
Square is an amazing platform to have total control over the payroll of all the employees of a company or a specific sector. This platform has a very good functionality to collect exact information on how long each employee works, that is one of its most outstanding characteristics, because it monitors work schedules and overtime and generates detailed reports on the work time of each employee. Square does not allow to schedule payments, that is one of the main problems, however, I consider that it is a very good option for small and medium-sized companies that are looking for a way to have more exact administrative control over the working hours of all their employees. It is a software that works in the cloud, so all the work information that is collected will remain safe without any risk of loss.
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Pros
Adyen
  • PCI DSS Compliant Solution
  • Provided options to configure a specific list of payments, like Alipay, ACH, PayPal, etc.
  • Good support and quick solution for the technical help
  • Well described documentation on technical integrations
  • Drop in framework to display the payment options
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Block, Inc (Square)
  • 1099 contractor payments are easy, and they provide you with the IRS filing as part of the service.
  • Direct deposit/debit from your already connected account to the employee.
  • Reporting and management features are simple yet inclusive.
  • Low cost compared to alternative solutions.
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Cons
Adyen
  • I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".
  • Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.
  • Amex chargebacks could be integrated. We don't see them in Adyen at all.
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Block, Inc (Square)
  • It's a bit pricey for larger companies at $5 per person paid per month.
  • Has a bit of a learning curve that seems steeper than necessary
  • reports can be confusing at first
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Likelihood to Renew
Adyen
Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.
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Block, Inc (Square)
No answers on this topic
Usability
Adyen
No answers on this topic
Block, Inc (Square)
It could use a mobile-friendly interface. Other than that it's a simple layout and non-cluttered which allows you to get done what you need to get done. No unnecessary dodads or distractions.
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Reliability and Availability
Adyen
Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.
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Block, Inc (Square)
No answers on this topic
Support Rating
Adyen
No answers on this topic
Block, Inc (Square)
I think they have quick and helpful customer service reps, however, I give them a 9 because I have had to wait on hold for long periods of time before.
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Alternatives Considered
Adyen
Adyen has better handling of Disputes, provides much more detailed forecasts and withdrawal reports. Adyen has a specific page to clear doubts much more complete. Adyen have not fees for processing refunds, have not fess for chargeback received, and have not fees for retry process payments. And your processing fees are very attractive.
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Block, Inc (Square)
I liked patriot, but I found it to be more confusing than Square and took me too much time to setup. I setup Square Payroll in about an hour. I would also say the Square interface made more sense to me. I also like how Square offers more things like benefits, etc. that can be added on.
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Return on Investment
Adyen
  • I cannot see any negative impact.
  • It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
  • Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
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Block, Inc (Square)
  • Square Payroll has dramatically reduced the time it takes to process payroll.
  • We could have a faster payroll with the Square POS integration for commission, but that is not something we've implemented yet.
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