What users are saying about
2 Ratings

Stripe

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59 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

Stripe

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
59 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.2 out of 101

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Likelihood to Recommend

Adyen

Adyen is a good tool to manage payments and to switch between different currencies. Easy to understand, despite the poor design, it allows you to manage payments and billing easily. It is pretty useful to refund payments and check the status of refused one. You can trust list users and allow them to pay when they got locked by the system for any reason, or you can understand if the reason for rejection is due to an issue on the user side and advise accordingly.
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Stripe

The bottom line is the lower rate and return of fees when refunds are issued. These two items alone make working with Stripe a no-brainer. The ease of not having multiple credit card processors for different purchasing portals had made my life and my staff's lives so much easier.
Brina Marcus profile photo

Pros

  • Reckon genuine payments and trust list user when they cannot pay with their credit card.
  • Cancel payment details to avoid auto-renewals.
  • Refund payments in one click to the original source.
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  • Easy functionality
  • Easy integration
  • Flawless processing in both directions
Brina Marcus profile photo

Cons

  • When looking for payments details such as last 4 digits card (for instance), it would be great to display more details about the transaction in the results, as the full name of the card holder.
  • The layout is not the best one. There is a lot of room for improvement when it comes to website design.
  • A functionality to disable the credit card details instead of deleting it at all.
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  • I've noticed that the decline rate can sometimes be high due to bank declining the transaction. This is specifically relevant when a customer overseas is trying to sign up. With that being said, it might be on their end, but I'm sure there's something Stripe could do to improve.
  • The support team can be a little slow to get back at times. While I've been pleased overall, there is always room for improvement.
  • I don't have much experience with coding and programming. With that being said, it took some time to learn how the API worked.
Jordon Sargent profile photo

Alternatives Considered

I have used several tools to manage billing and payments in my job. It was not my choice in my company to use Adyen but we are pretty happy with it. It can be integrated very well with the other tools we use in our job and it is reliable and safe.
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Stripe outperforms Authorize.Net in the following ways:
  • User interface -- Stripe is much more user-friendly than Authorize.Net, which saves the user time and frustration.
  • Fraud protection -- Stripe is much better at identifying potential fraud, and they stop the payment from ever going through. This saves the user the hassle of figuring out which payments are real versus fake later down the road.
  • Reporting -- Stripe's dashboard makes it very clear how much money you have collected. All info can easily be exported.
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Return on Investment

  • I cannot see any negative impact.
  • It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
  • Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
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  • Compared to similar services, Stripe is about 50% easier to set up and learn. Training a new employee to use Stripe will save you several hours due to its excellent user interface.
  • With no monthly maintenance fees, Stripe only charges for what you use. There are no surprise fees, and the billing is transparent.
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Pricing Details

Adyen

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Stripe

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details