Affinity vs. OpenPhone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Affinity
Score 9.1 out of 10
N/A
Affinity (or Project Affinity) headquartered in San Francisco supplies pipeline automation with automatic data and file capture with deduplication, task reminders, sales team efficiency reporting, as well as the platform's machine learning collective intelligence engine for judging the relationship strength salespersons are developing or to uncover the next best lead to contact.N/A
OpenPhone
Score 7.4 out of 10
N/A
OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.
$15
per month per user
Pricing
AffinityOpenPhone
Editions & Modules
No answers on this topic
Starter
$15
per month per user
Business
$23
per month per user
Enterprise
Custom Pricing
Offerings
Pricing Offerings
AffinityOpenPhone
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts available for annual pricing.
More Pricing Information
Community Pulse
AffinityOpenPhone
Considered Both Products
Affinity

No answer on this topic

OpenPhone
Chose OpenPhone
OP has better call quality (and tons of other features) compared to the Verizon plan we used.
Top Pros
Top Cons
Features
AffinityOpenPhone
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Affinity
-
Ratings
OpenPhone
2.1
4 Ratings
116% below category average
Hosted PBX00 Ratings2.13 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings2.54 Ratings
User templates00 Ratings1.83 Ratings
Call reports00 Ratings2.13 Ratings
Directory of employee names00 Ratings2.13 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Affinity
-
Ratings
OpenPhone
3.0
8 Ratings
93% below category average
Answering rules00 Ratings2.65 Ratings
Call recording00 Ratings3.67 Ratings
Call park00 Ratings2.34 Ratings
Call screening00 Ratings3.36 Ratings
Message alerts00 Ratings3.16 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Affinity
-
Ratings
OpenPhone
2.6
9 Ratings
102% below category average
Video conferencing00 Ratings1.01 Ratings
Audio conferencing00 Ratings2.54 Ratings
Instant messaging00 Ratings4.29 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Affinity
-
Ratings
OpenPhone
3.2
9 Ratings
86% below category average
Mobile app for iOS00 Ratings4.09 Ratings
Mobile app for Android00 Ratings2.44 Ratings
Best Alternatives
AffinityOpenPhone
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Salesmate
Salesmate
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Enterprises
Clari
Clari
Score 8.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AffinityOpenPhone
Likelihood to Recommend
9.1
(7 ratings)
4.0
(9 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
1.0
(1 ratings)
Availability
-
(0 ratings)
1.0
(1 ratings)
Performance
-
(0 ratings)
1.0
(1 ratings)
Support Rating
9.3
(4 ratings)
1.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.0
(1 ratings)
Product Scalability
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
1.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
AffinityOpenPhone
Likelihood to Recommend
Affinity
Nudge.ai is well suited for individual contributors without enough time or resource to do proper research on clients/prospects. It may work as well for larger teams, but I don't have experience using Nudge.ai in that environment. Nudge.ai is easy to use, so the onboarding and ramp-up time is quick.
Read full review
OpenPhone
If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
Read full review
Pros
Affinity
  • Almost all of Adobe Photoshop's features for a fraction of the cost. It was an easy decision for our organization.
  • The interface and most of the features are an almost mirror image of Photoshop. Flat fees instead of high yearly fees are much more desirable for our small team.
  • They have a great support forum for the little one-offs that aren't quite like the Photoshop app, or don't have the same exact name as Photoshop. The forum really helps when this happens. The YouTube support from the company and other users has been very helpful as well.
  • I use Sketch as my primary vector design tool. Affinity allows me to take a .ai, .eps, or other proprietary format and convert it to .svg for use/manipulation with Sketch and back. I can't say enough for this feature. It has helped me stay less pigeon-holed into Adobe products, which have lacked innovation for a long time in my opinion.
Read full review
OpenPhone
  • It's great for texting.
  • It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
  • UI is great and really intuitive.
Read full review
Cons
Affinity
  • Sometimes interacting with a large data set is a little buggy, i.e. choppy when navigating the page.
  • It would be nice to have a feature, where the status of an opportunity changes automatically when a certain thing happens. For instance, when I send a cold email, the status of a prospect would change from "identified" to "contacted."
Read full review
OpenPhone
  • Call quality can be spotty on wifi if the connection is poor, but nothing they personally can do about that. 4G LTE is usually stronger and more stable.
  • N/A honestly excellent product for the price.
Read full review
Likelihood to Renew
Affinity
We will definitely be renewing. The value for the price we are paying is solid, and we are interested in growing our use to see if we can expand on the value we are getting from Nudge.ai.
Read full review
OpenPhone
No answers on this topic
Usability
Affinity
For a regular user of Photoshop, Affinity is a very easy transition. It has all the same features and once you adapt to it, and it provides a quick return on investment.
Read full review
OpenPhone
In my experience, App features are buggy and confusing, and they often don't match the descriptions and screenshots in their documentation. In fact, many of their help links go to 404 "page not found" errors. In my experience, there are frequent outages and quality issues. My customers prefer to talk to me on a different line, because they find it difficult to understand me on OpenPhone.
Read full review
Reliability and Availability
Affinity
No answers on this topic
OpenPhone
For me, there have been too many outages to rate this higher than "1 worst".
Read full review
Performance
Affinity
No answers on this topic
OpenPhone
I think the platform is buggy and confusing. There are numerous outages. And the call quality, according to my customers, is atrocious.
Read full review
Support Rating
Affinity
I have not had much opportunity to go directly to support, but the training modules that are employed by the company are fantastic. I also find that if I need to understand something, there is always another user ready and willing to share their secrets. As this tool becomes more accepted local communities will also start to organize
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OpenPhone
In my experience, their support feels like the opposite of support. They send you in circles, never directly answer questions, provide vague suggestions with unwanted platitudes, and they often take days between responses to provide that. For me, it's a frustrating experience that leaves you with a net loss of time and energy versus before you reached out to them. In my opinion, you definitely don't get "support".
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Alternatives Considered
Affinity
Affinity is the bridge that links our communication through our software workflow.
Read full review
OpenPhone
OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions. Grasshopper's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion, Grasshopper was an inferior service/product in almost every way.
Read full review
Contract Terms and Pricing Model
Affinity
No answers on this topic
OpenPhone
In my experience, Billing lacks transparency, and they have made billing errors (overcharging me) since I started using them. I think the "trust registration" is an insane ripoff charging around $20 for every attempt. Crazy.
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Scalability
Affinity
No answers on this topic
OpenPhone
In my experience, I can't even scale up to sending messages from a single number because of their broken and messed up "trust registration" system.
Read full review
Return on Investment
Affinity
  • Helps me best manage my relationships, which is a high ROI.
  • Saves me time on data entry which is important to me.
Read full review
OpenPhone
  • Provided us with a simple, yet robust phone system for our small business
  • Price can be lower for premium, and for multiple users
Read full review
ScreenShots