Affinity vs. Premier Contact Point

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Affinity
Score 9.1 out of 10
N/A
Affinity (or Project Affinity) headquartered in San Francisco supplies pipeline automation with automatic data and file capture with deduplication, task reminders, sales team efficiency reporting, as well as the platform's machine learning collective intelligence engine for judging the relationship strength salespersons are developing or to uncover the next best lead to contact.N/A
Premier Contact Point
Score 8.9 out of 10
N/A
Premier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A
Pricing
AffinityPremier Contact Point
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AffinityPremier Contact Point
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
AffinityPremier Contact Point
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
AffinityPremier Contact Point
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Affinity
-
Ratings
Premier Contact Point
8.6
5 Ratings
3% above category average
Agent dashboard00 Ratings8.15 Ratings
Validate callers00 Ratings8.44 Ratings
Outbound response00 Ratings8.84 Ratings
Call forwarding00 Ratings8.44 Ratings
Click-to-call (CTC)00 Ratings8.93 Ratings
Warm transfer00 Ratings8.65 Ratings
Predictive dialing00 Ratings9.01 Ratings
Interactive voice response00 Ratings8.35 Ratings
REST APIs00 Ratings7.31 Ratings
Call scripts00 Ratings8.54 Ratings
Call tracking00 Ratings8.74 Ratings
Multichannel integration00 Ratings8.22 Ratings
CRM software integration00 Ratings10.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Affinity
-
Ratings
Premier Contact Point
8.4
5 Ratings
2% above category average
Inbound call routing00 Ratings8.84 Ratings
Omnichannel inbound routing00 Ratings8.83 Ratings
Recording00 Ratings8.75 Ratings
Quality management00 Ratings8.23 Ratings
Call analytics00 Ratings8.63 Ratings
Historical reporting00 Ratings6.75 Ratings
Live reporting00 Ratings8.34 Ratings
Customer surveys00 Ratings8.22 Ratings
Customer interaction analytics00 Ratings9.01 Ratings
Best Alternatives
AffinityPremier Contact Point
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Salesmate
Salesmate
Score 9.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Clari
Clari
Score 8.1 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AffinityPremier Contact Point
Likelihood to Recommend
9.1
(7 ratings)
8.9
(5 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.3
(4 ratings)
-
(0 ratings)
User Testimonials
AffinityPremier Contact Point
Likelihood to Recommend
Affinity
Nudge.ai is well suited for individual contributors without enough time or resource to do proper research on clients/prospects. It may work as well for larger teams, but I don't have experience using Nudge.ai in that environment. Nudge.ai is easy to use, so the onboarding and ramp-up time is quick.
Read full review
Premier Contact Point
Premier Contact Point is well suited for organisations who are
seeking a configurable contact centre solution that is cost-effective to grow and scale with your organisation and
underpinned by a robust support model.
Read full review
Pros
Affinity
  • Almost all of Adobe Photoshop's features for a fraction of the cost. It was an easy decision for our organization.
  • The interface and most of the features are an almost mirror image of Photoshop. Flat fees instead of high yearly fees are much more desirable for our small team.
  • They have a great support forum for the little one-offs that aren't quite like the Photoshop app, or don't have the same exact name as Photoshop. The forum really helps when this happens. The YouTube support from the company and other users has been very helpful as well.
  • I use Sketch as my primary vector design tool. Affinity allows me to take a .ai, .eps, or other proprietary format and convert it to .svg for use/manipulation with Sketch and back. I can't say enough for this feature. It has helped me stay less pigeon-holed into Adobe products, which have lacked innovation for a long time in my opinion.
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Premier Contact Point
  • Customer Support
  • Responsiveness to requests
  • Openness to ideas/suggestions/features
Read full review
Cons
Affinity
  • Sometimes interacting with a large data set is a little buggy, i.e. choppy when navigating the page.
  • It would be nice to have a feature, where the status of an opportunity changes automatically when a certain thing happens. For instance, when I send a cold email, the status of a prospect would change from "identified" to "contacted."
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Premier Contact Point
  • A detailed documentation around the standard reporting options ie what details you can find in each report.
Read full review
Likelihood to Renew
Affinity
We will definitely be renewing. The value for the price we are paying is solid, and we are interested in growing our use to see if we can expand on the value we are getting from Nudge.ai.
Read full review
Premier Contact Point
No answers on this topic
Usability
Affinity
For a regular user of Photoshop, Affinity is a very easy transition. It has all the same features and once you adapt to it, and it provides a quick return on investment.
Read full review
Premier Contact Point
No answers on this topic
Support Rating
Affinity
I have not had much opportunity to go directly to support, but the training modules that are employed by the company are fantastic. I also find that if I need to understand something, there is always another user ready and willing to share their secrets. As this tool becomes more accepted local communities will also start to organize
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Premier Contact Point
No answers on this topic
Alternatives Considered
Affinity
Affinity is the bridge that links our communication through our software workflow.
Read full review
Premier Contact Point
PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and not customisable enough. PCP had the right feature set for us.
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Return on Investment
Affinity
  • Helps me best manage my relationships, which is a high ROI.
  • Saves me time on data entry which is important to me.
Read full review
Premier Contact Point
  • Has helped us improve our responsiveness in terms of reduced wait times
  • Has helped route callers to appropriate departments based on IVR selections
  • Has provided an easy to administer system for call centre leadership team or internal IT dep't to use without needing to always engage vendor
Read full review
ScreenShots

Premier Contact Point Screenshots

Screenshot of Premier Contact Point Message Apps smartphones capabilitiesScreenshot of Premier Contact Point Real-Time DashboardScreenshot of Premier Contact Point Salesforce integration