afi.ai vs. SkyKick

1. Data backup for Exchange Online, SharePoint and Teams works very well and reliable. 2. MS Teams support is good, which includes Private channels. 3. Excellent security options ( ransomware detection, encryption keys hosted by us) 4. Self service for end users is a huge time saver for our helpdesk team 5. We kill two birds with one stone with user archiving, compliance and cost savings on MS licenses.

SkyKick does a great job on migrations to Office 365. Their technicians are very helpful in planning the whole process, and the tool itself is quite reliable and resilient. Their cloud backup works OK but it does not provide the most friendly or fastest recovery. It also sits on the expensive side as they charge separately for Exchange and Onedrive/Sharepoint backups.

Incentivized

• Archiving of deleted Microsoft 365 users.
• Backup of SharePoint lists and OneNote books.
• Fast offline export of a mailbox and SharePoint items.

• Customer Interface for Backups
• Migration support team
• Comprehensive backup suite

Incentivized

• Reporting API could be improved
• Data center in the UK to be post-Brexit proof would be good (which, as I understand, is planned)

• Response time and [ease] to get hold of
• Integration with 3rd party apps for billing

Incentivized

We will continue to renew the service for as long as we continue to use MS 365, unless Microsoft will release native Office 365 backup that provides all necessary features, including multi-geo admin roles, long-term affordable archiving storage tier, auto-conversion of email formats (MBOX, EML etc), point-in-time preview of previous file versions.

The UI is very intuitive and requires almost zero training to use. Our end users were able to use it with after just reading a simple one-pager.

Support is very technical and always eager to help us. The support team's responses are mostly relevant, with no generic/automated answers that would waste our time. The company's online product documentation is very clear and to the point; it answers most of the user questions in a detailed and clear manner.

Responsive, technically capable, and friendly. Ive always had a good experience working with SkyKick su[[ort.

Incentivized

We used Backupify before, and decided to move as the system overall became very unreliable (lost data, inaccessible UI, sluggish, etc.).

For migration purposes, we have chosen SkyKick over and over again. Their tool just works and does a great job with multiple different sources. Their support team is awesome albeit could be somewhat faster sometimes. Regarding cloud backup, it seems like that space is quite commoditized as every vendor offers the same. SkyKick does have some good promotions on migration costs when signing up for cloud backups as well which makes them more competitive than other vendors.

Incentivized

• We have used afi.ai to recover data 3 times since we signed up. The cost of potentially lost data was $1k+.

• Profitable migration business
• Profitable backup solution
• Delivers peace of mind to clients and improves our brand as trusted cloud vendor

Incentivized