What users are saying about
9 Ratings
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Score 8.4 out of 101
31 Ratings
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Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Agency Analytics

Good if you are only looking for keyword monitoring. If you want a more in depth analysis and further reporting capabilities you should look for other tools like sem rush
Gerry Dapergolas profile photo

Sysomos Heartbeat

Sysomos Heartbeat is well suited to situations where there is a well defined need for monitoring. Specific campaign, industry, program. We set out to solve a problem of a lack of general visibility of online conversation, and found that marketers liked knowing that the data was available but didn't know what to do with it. Need really specific use-cases in mind.
No photo available

Feature Rating Comparison

SEO

Agency Analytics
7.9
Sysomos Heartbeat
Backlink management
Agency Analytics
8.3
Sysomos Heartbeat
SERP ranking tracking
Agency Analytics
9.7
Sysomos Heartbeat
Page grader
Agency Analytics
7.0
Sysomos Heartbeat
Competitive analysis
Agency Analytics
7.6
Sysomos Heartbeat
Site audit / diagnostics
Agency Analytics
8.0
Sysomos Heartbeat
Site recommendations
Agency Analytics
7.0
Sysomos Heartbeat

SEO Channels

Agency Analytics
8.5
Sysomos Heartbeat
Local SEO
Agency Analytics
8.7
Sysomos Heartbeat
Global SEO
Agency Analytics
8.3
Sysomos Heartbeat

SEO Platform & Account Management

Agency Analytics
10.0
Sysomos Heartbeat
Integration with web analytics tools
Agency Analytics
10.0
Sysomos Heartbeat

Pros

  • Quick and easy to get SEO rankings.
  • Folder and keyword categorisation.
  • Good reports.
Gerry Dapergolas profile photo
  • Tracking online trends and conversations
  • Removing noise to only see relevant content
  • Analytics to track trends overtime and see changes
No photo available

Cons

  • I wish that the monthly emailed reports were customizable like the dashboard and more interactive for the customer.
  • I think that there are some other things that would be neat to add, but aren't something that is "missing". For example, it would be awesome if we could have preset permissions for adding users to reports instead of needing to un-click everything we don't want the client to see.
Sarah Nelson profile photo
  • Expand forum capabilities, make those posts easier to read and track in platform
  • Expand Facebook capabilities - pull in more data from public pages
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
Sysomos Heartbeat7.9
Based on 6 answers
Scalability to include as many keywords as possible to cover the ever increasing social media space.
Princee Jain profile photo

Usability

No score
No answers yet
No answers on this topic
Sysomos Heartbeat7.0
Based on 1 answer
It is a pretty easy product to pick up and run with. Though the queries and tags you use to monitor can be tricky at times and require you to think your ultimate goal of what you want to achieve
Vinny Poliseno profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Sysomos Heartbeat10.0
Based on 1 answer
I haven't noticed an issue of this being at all.
Vinny Poliseno profile photo

Performance

No score
No answers yet
No answers on this topic
Sysomos Heartbeat10.0
Based on 1 answer
This has not been an issue. It is actually beating TweetDeck when we are tagged within a post that TweetDeck is monitoring.
Vinny Poliseno profile photo

Support

No score
No answers yet
No answers on this topic
Sysomos Heartbeat6.0
Based on 1 answer
I didn't find my account manager too keen on helping me. I had to do majority of the research all on my own.
Vinny Poliseno profile photo

Implementation

No score
No answers yet
No answers on this topic
Sysomos Heartbeat8.0
Based on 1 answer
The implementation was pretty easy.
Vinny Poliseno profile photo

Alternatives Considered

SEMRush for more detailed analysis
Gerry Dapergolas profile photo
Heartbeat is comparitavely user-friendly, which is helpful in a distributed environment where training is costly. It is very focused on listening, and though they have recently introduced and developed publishing features this not the product's core value proposition, and the model of priving by Heartbeat queries isn't a great match for that purpose. Other tools are better for managing multiple accounts and publishing, but Sysomos represents value and power for listening.
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Return on Investment

  • Helped us monitor campaigns effectively
  • Helped reduce the need of long reports as we could get data anytime
  • Helped monitor campaign performance in order to optimise better for SEO
Gerry Dapergolas profile photo
  • We did not quantify the ROI, as we used the tool more for listening and decision making regarding crisis communications.
Kristy Penzone profile photo

Pricing Details

Agency Analytics

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Agency Analytics Editions & Modules
Agency Analytics
Edition
Freelancer
$49
Agency
$99
Enterprise
$249
Unlimited
$499
Additional Pricing Details

Sysomos Heartbeat

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Sysomos Heartbeat Editions & Modules
Sysomos Heartbeat
Additional Pricing Details