What users are saying about

Agency Analytics

8 Ratings
Score 8.5 out of 101

Sysomos Heartbeat

31 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

Agency Analytics

Agency Analytics is one of the best website rank tracking tools that I have used so far. I feel like it shows a great amount of insight into the fluctuation of ranking over time. This tool is extremely helpful for B2B marketing agencies where you need to be able to show progress to your clients. Also, the ability to see the results in a live SERPs page gets rid of the trouble of showing a client the live result when you're not next to each other.
Sarah Nelson profile photo

Sysomos Heartbeat

Sysomos Heartbeat is well suited to situations where there is a well defined need for monitoring. Specific campaign, industry, program. We set out to solve a problem of a lack of general visibility of online conversation, and found that marketers liked knowing that the data was available but didn't know what to do with it. Need really specific use-cases in mind.
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Feature Rating Comparison

SEO

Agency Analytics
7.9
Sysomos Heartbeat
Backlink management
Agency Analytics
8.3
Sysomos Heartbeat
SERP ranking tracking
Agency Analytics
9.7
Sysomos Heartbeat
Page grader
Agency Analytics
7.0
Sysomos Heartbeat
Competitive analysis
Agency Analytics
7.5
Sysomos Heartbeat
Site audit / diagnostics
Agency Analytics
8.0
Sysomos Heartbeat
Site recommendations
Agency Analytics
7.0
Sysomos Heartbeat

SEO Channels

Agency Analytics
8.5
Sysomos Heartbeat
Local SEO
Agency Analytics
8.7
Sysomos Heartbeat
Global SEO
Agency Analytics
8.3
Sysomos Heartbeat

SEO Platform & Account Management

Agency Analytics
10.0
Sysomos Heartbeat
Integration with web analytics tools
Agency Analytics
10.0
Sysomos Heartbeat

Pros

  • I love the keyword "pool" system that Agency Analytics uses. We purchase a certain number of keywords (6,000) and then we can spread those across our accounts as we see fit. If we need more keywords for another company, we can remove them from an existing one without losing them. That also means that we can change keywords, add keywords, and remove keywords instantly from reports without waiting 30 days for them to re-run.
  • The customizability of the dashboard is new and awesome. We are able to create dashboard templates to use for our clients that shows exactly what we want it to. It also allows us to add text and links to explain certain aspects that might not be readily understandable to people outside the industry.
  • I also really appreciate the ability to send clients their own logins to the site. We add clients in as users to view their own reports at any time.
  • Agency Analytics runs results all day long and allows you to hover over the result to view more information as well as click to view the result in the SERPs.
Sarah Nelson profile photo
  • Accessible and user-friendly interface. Simple, colorful and easy on the eye. Minimal training required to get to grips with the basics.
  • Quick and easy to read "at a glance" dashboard reporting, eg share of voice, according to pre-configured queries.
  • Easy to drill-down into reporting and understand the specific mentions that contributed to a particular spike, or period of negative sentiment.
No photo available

Cons

  • I wish that the monthly emailed reports were customizable like the dashboard and more interactive for the customer.
  • I think that there are some other things that would be neat to add, but aren't something that is "missing". For example, it would be awesome if we could have preset permissions for adding users to reports instead of needing to un-click everything we don't want the client to see.
Sarah Nelson profile photo
  • Sentiment Analysis has a definite scope for improvement.
  • Word cloud should have the ability to deep dive into conversations rather than mentioning account names in big sizes.
  • Would be great if language translator could work on Word Cloud.
Princee Jain profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Sysomos Heartbeat7.9
Based on 6 answers
While I was not responsible for the renewing of the software, I was recommend to those that were responsible, that we should.
No photo available

Usability

No score
No answers yet
No answers on this topic
Sysomos Heartbeat7.0
Based on 1 answer
It is a pretty easy product to pick up and run with. Though the queries and tags you use to monitor can be tricky at times and require you to think your ultimate goal of what you want to achieve
Vinny Poliseno profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Sysomos Heartbeat10.0
Based on 1 answer
I haven't noticed an issue of this being at all.
Vinny Poliseno profile photo

Performance

No score
No answers yet
No answers on this topic
Sysomos Heartbeat10.0
Based on 1 answer
This has not been an issue. It is actually beating TweetDeck when we are tagged within a post that TweetDeck is monitoring.
Vinny Poliseno profile photo

Support

No score
No answers yet
No answers on this topic
Sysomos Heartbeat6.0
Based on 1 answer
I didn't find my account manager too keen on helping me. I had to do majority of the research all on my own.
Vinny Poliseno profile photo

Implementation

No score
No answers yet
No answers on this topic
Sysomos Heartbeat8.0
Based on 1 answer
The implementation was pretty easy.
Vinny Poliseno profile photo

Alternatives Considered

We still use BrightLocal to build citations and show our clients their Google My Business ranking placement. However, I like Agency Analytics better for their website ranking tool. I also like that Agency Analytics allows us to add clients as users to their campaign. Overall, I feel that Agency Analytics is a better website reporting tool.
Sarah Nelson profile photo
Heartbeat is comparitavely user-friendly, which is helpful in a distributed environment where training is costly. It is very focused on listening, and though they have recently introduced and developed publishing features this not the product's core value proposition, and the model of priving by Heartbeat queries isn't a great match for that purpose. Other tools are better for managing multiple accounts and publishing, but Sysomos represents value and power for listening.
No photo available

Return on Investment

  • Quickly allows me to see the effectiveness of our digital efforts.
  • Allows us to see and react to situations where we are regressing in our efforts.
  • Allows us to see opportunities for improvement. As we make these changes, we find our conversion goes up.
Jason Montoya profile photo
  • I was able to track the public perception of a client and quantifiably show how client actions related to public sentiment.
  • It was the best/easiest way to record impressions based off of social media hits like blogs, tweets.
  • Helped to create reports that we were able to use to prove that our work with bloggers was not only happening, but benefiting our product.
No photo available

Pricing Details

Agency Analytics

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Agency Analytics Editions & Modules
Agency Analytics
Edition
Freelancer
$49
Agency
$99
Enterprise
$249
Unlimited
$499
Additional Pricing Details

Sysomos Heartbeat

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Sysomos Heartbeat Editions & Modules
Sysomos Heartbeat
Additional Pricing Details