AgentTime Scheduler vs. MiaRec Conversation Analytics

AgentTime Scheduler

AgentTime Scheduler

5 Reviews and Ratings

MiaRec Conversation Analytics

MiaRec Conversation Analytics

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
AgentTime Scheduler	Score 5.4 out of 10	N/A	AgentTime Scheduler is a call center workforce modeling and scheduling option, from Portage Communications.	N/A
MiaRec Conversation Analytics	Score 10.0 out of 10	Enterprise companies (1,001+ employees)	MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more…	N/A

Pricing

AgentTime Scheduler

MiaRec Conversation Analytics

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
AgentTime Scheduler	MiaRec Conversation Analytics
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	AgentTime Scheduler	MiaRec Conversation Analytics
Top Pros	Pro Data extraction Pro Different teams Pro Send messages	Pro Integrates easily
Top Cons	Minus Multiple reports Minus Expensive for small Minus Type of business	Minus Excellent reporting Minus Reporting capabilities Minus Ai powered

Best Alternatives
	AgentTime Scheduler	MiaRec Conversation Analytics
Small Businesses	8x8 Contact Center Score 7.7 out of 10	Clari Copilot Score 9.0 out of 10
Medium-sized Companies	Playvox Score 9.3 out of 10	Clari Score 8.1 out of 10
Enterprises	Playvox Score 9.3 out of 10	Clari Score 8.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	AgentTime Scheduler	MiaRec Conversation Analytics
Likelihood to Recommend	8.0 (2 ratings)	10.0 (1 ratings)

User Testimonials
	AgentTime Scheduler	MiaRec Conversation Analytics
Likelihood to Recommend	Portage Communications Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback. Incentivized Barbara Johnson Marketing Read full review	MiaRec And I love how collaborative all the different areas are with us as customers. I feel that our contribution is valued. allowing them to make all of their sales calls throughout the day without compromising their personal cell phones. We can even connect your mobile numbers on the back end, allowing our reps to receive calls on their mobile, wherever they happen to be at the time. Incentivized Iam Gael Garcia Social Media Designer Read full review
Pros	Portage Communications Customers can log in the system 7/24 without facing any problems. AgentTime has the best features and safe connections for the staff. Workers can send messages on time when the school has some class cancelations to all students. Incentivized Barbara Johnson Marketing Read full review	MiaRec The dedicated CSM is always helpful, as are the annual business reviews and ongoing conversations to ensure Customizing the chat icon was easy, and changes can be implemented on the site in seconds. Incentivized Iam Gael Garcia Social Media Designer Read full review
Cons	Portage Communications Price of it might be expensive for small business but the product can still be used by any type of business. Logging into the system is taking some time. It should be checked to see what is going on inside the system. The scheduled time which is sent via e-mail is not received on time. It may have some bug problems. Incentivized Barbara Johnson Marketing Read full review	MiaRec they are powerful routing mechanisms that allow us to create the workflows we need I really like the way they communicate. We were assigned a customer success representative and ours is AMAZING. Incentivized Iam Gael Garcia Social Media Designer Read full review
Alternatives Considered	Portage Communications I think AgentTime Scheduler truly does exactly what is needed from me on a day to day. It is the only scheduler I have used since being with the company Incentivized EM Earl Minney Admissions Counselor Read full review	MiaRec No answers on this topic
Return on Investment	Portage Communications Customers experiencing sign-in problems. Taking responses from our staff on time satisfies our customers. The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this. Incentivized Barbara Johnson Marketing Read full review	MiaRec Sometimes when we click to call, 2 additional numbers are added and the number is logged Putting clients on hold and transferring clients is very easy. Incentivized Iam Gael Garcia Social Media Designer Read full review
ScreenShots		MiaRec Conversation Analytics Screenshots