AgentTime Scheduler

2 Ratings
Score 8.7 out of 101

Verint Workforce Optimization

18 Ratings
Score 6.8 out of 101

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Likelihood to Recommend

AgentTime Scheduler

Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
Barbara Johnson profile photo

Verint Workforce Optimization

How long is the call recorded for?How many years will they be able to save the calls for?What is the quality of recording?Will the call recording be saved under the company's or Verint server database systems?What are the features that makes Verint unique from other different companies accross the world?
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Pros

  • Customers can log in the system 7/24 without facing any problems.
  • AgentTime has the best features and safe connections for the staff.
  • Workers can send messages on time when the school has some class cancelations to all students.
Barbara Johnson profile photo
  • I feel that Verint does an excellent job at the call recording aspect. Meaning it is easy to locate calls by DNIS or other tags.
  • Launching the product was easy to implement and migrate into our day-to-day business
  • Building a Library within the tool was simple.
  • Exporting calls made it easy to host calibration calls
Joyce Schofield profile photo

Cons

  • Price of it might be expensive for small business but the product can still be used by any type of business.
  • Logging into the system is taking some time. It should be checked to see what is going on inside the system.
  • The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
Barbara Johnson profile photo
  • Customer Support resolution times are consistently long, our average resolution on trouble tickets is 12 days
  • Communication with our Account team is often delayed. We often have to wait multiple days for a response
  • Verint has a tendency to try and upsell us on new products in response to issues with our current product
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Likelihood to Renew

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Verint Workforce Optimization7.2
Based on 8 answers
My current company is a smaller family owned business (about 1500 employees) so the cost of bringing in this platform and the costs associated are a little high for the company budget. As I will move into a corporate structure again at some point in my future, I am sure I will use Verint again.
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Usability

No score
No answers yet
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Verint Workforce Optimization8.0
Based on 1 answer
Because its great
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Support

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Verint Workforce Optimization9.0
Based on 1 answer
Because its excellent tool
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Implementation

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No answers yet
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Verint Workforce Optimization8.0
Based on 1 answer
I do not have any key insights regarding implementation of Verint
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Alternatives Considered

We had many problems with a similar program in the organization and we decided we are interested in another software for time schedule and some of our customers recommended AgentTime Scheduler. We then used it for testing. Our first impression was positive about the software after spending 3 weeks and immediately we started to use it in the whole organization.
Barbara Johnson profile photo
I was not involved in the selection process, however I have worked at 2 companies that replaced Verint with the NICE platform
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Return on Investment

  • Customers experiencing sign-in problems.
  • Taking responses from our staff on time satisfies our customers.
  • The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
Barbara Johnson profile photo
  • The system require constant manual oversight to keep it running. The Monitoring tool provided is very unstable and cannot be relied upon.
  • User Administration is cumbersome and time-consuming. There is a lot of redundant effort required to set up new users.
  • The integration between WFM and the Recording platform is shaky, and will often stop syncing for now apparent reason.
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Pricing Details

AgentTime Scheduler

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Verint Workforce Optimization

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details