2 Ratings
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Score 8.7 out of 101
18 Ratings
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Score 6.8 out of 101

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Likelihood to Recommend

AgentTime Scheduler

Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.
Barbara Johnson profile photo

Verint Workforce Optimization

Can we do this Cheaper? Do we need extra features that are not available out of the box? Are there competing products with a very similar feature set? Can we build WFM in house since this is just a DB and a webfront getting FTP data from PBX.
Andrew Makula profile photo

Pros

  • Customers can log in the system 7/24 without facing any problems.
  • AgentTime has the best features and safe connections for the staff.
  • Workers can send messages on time when the school has some class cancelations to all students.
Barbara Johnson profile photo
  • Sheduling
  • Scorecards
  • Accurate statistics
  • Stable
Andrew Makula profile photo

Cons

  • Price of it might be expensive for small business but the product can still be used by any type of business.
  • Logging into the system is taking some time. It should be checked to see what is going on inside the system.
  • The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.
Barbara Johnson profile photo
  • Products need to be able to support current operating system and Java revisions on a more timely basis
  • Implementation resources are often in high demand and engaging them often create delays, as they frequently don't use the same resource within the same project and for the same client. Delays occur when new resources need to be educated on information /history between resources
  • Project managers need to understand the products better so they can be engaged better with the implementations
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Likelihood to Renew

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Verint Workforce Optimization7.2
Based on 8 answers
My current company is a smaller family owned business (about 1500 employees) so the cost of bringing in this platform and the costs associated are a little high for the company budget. As I will move into a corporate structure again at some point in my future, I am sure I will use Verint again.
Joyce Schofield profile photo

Usability

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Verint Workforce Optimization8.0
Based on 1 answer
Because its great
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Support

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Verint Workforce Optimization9.0
Based on 1 answer
Because its excellent tool
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Implementation

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Verint Workforce Optimization8.0
Based on 1 answer
I do not have any key insights regarding implementation of Verint
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Alternatives Considered

We had many problems with a similar program in the organization and we decided we are interested in another software for time schedule and some of our customers recommended AgentTime Scheduler. We then used it for testing. Our first impression was positive about the software after spending 3 weeks and immediately we started to use it in the whole organization.
Barbara Johnson profile photo
Nice - a little more costly than Verint.Qfiniti - no comparison - Verint is so much more!!Automony AspectWe selected Verint because of the options that were well suited for our organization. There are several providers that do not compare against these top providers so remember...you get what you pay for. You have to think of it in terms of the value in addition to the "need at hand" that this system can bring to you.
Joyce Schofield profile photo

Return on Investment

  • Customers experiencing sign-in problems.
  • Taking responses from our staff on time satisfies our customers.
  • The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.
Barbara Johnson profile photo
  • QM platform with latest software, DB
  • Improvement in Customer Service and experience
  • Better resource management
  • Improvement in training modules to train new employees
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Pricing Details

AgentTime Scheduler

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Verint Workforce Optimization

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details