What users are saying about

Agile CRM

Top Rated
59 Ratings

Agile CRM

Top Rated
59 Ratings
Score 7.3 out of 101

AllProWebTools

4 Ratings
Score 6.6 out of 101

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Likelihood to Recommend

Agile CRM

For small businesses who need one piece of software to do a lot for the money, their free plan for 10 users is awesome and upgrading is very good value. They are our go-to suggestion for clients who need a CRM and marketing automation but can't justify Hubspot from a price perspective. A CRM at the most basic can hold notes and contact details about clients, and this is all some users may need. That more advanced users can automate inbound leads and send emails on triggers is amazing at this price point.
Jez John profile photo

AllProWebTools

It works very well for my cooking business.
Trisha Thiel profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
AllProWebTools
9.1
Customer data management / contact management
Agile CRM
8.7
AllProWebTools
9.1
Workflow management
Agile CRM
7.4
AllProWebTools
9.1
Territory management
Agile CRM
6.6
AllProWebTools
Opportunity management
Agile CRM
8.0
AllProWebTools
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
AllProWebTools
Contract management
Agile CRM
7.5
AllProWebTools
Quote & order management
Agile CRM
6.5
AllProWebTools
9.1
Interaction tracking
Agile CRM
8.3
AllProWebTools
Channel / partner relationship management
Agile CRM
8.4
AllProWebTools

Customer Service & Support

Agile CRM
6.8
AllProWebTools
Case management
Agile CRM
7.0
AllProWebTools
Call center management
Agile CRM
6.4
AllProWebTools
Help desk management
Agile CRM
7.1
AllProWebTools

Marketing Automation

Agile CRM
8.5
AllProWebTools
9.1
Lead management
Agile CRM
8.6
AllProWebTools
9.1
Email marketing
Agile CRM
8.4
AllProWebTools
9.1

CRM Project Management

Agile CRM
6.6
AllProWebTools
9.1
Task management
Agile CRM
7.3
AllProWebTools
9.1
Billing and invoicing management
Agile CRM
5.6
AllProWebTools
9.1
Reporting
Agile CRM
7.0
AllProWebTools

CRM Reporting & Analytics

Agile CRM
6.8
AllProWebTools
Forecasting
Agile CRM
6.0
AllProWebTools
Pipeline visualization
Agile CRM
8.4
AllProWebTools
Customizable reports
Agile CRM
6.1
AllProWebTools

Customization

Agile CRM
7.8
AllProWebTools
9.1
Custom fields
Agile CRM
8.7
AllProWebTools
9.1
Custom objects
Agile CRM
7.7
AllProWebTools
Scripting environment
Agile CRM
6.5
AllProWebTools
API for custom integration
Agile CRM
8.5
AllProWebTools

Security

Agile CRM
7.9
AllProWebTools
Single sign-on capability
Agile CRM
8.3
AllProWebTools
Role-based user permissions
Agile CRM
7.5
AllProWebTools

Social CRM

Agile CRM
5.8
AllProWebTools
Social data
Agile CRM
5.8
AllProWebTools
Social engagement
Agile CRM
5.9
AllProWebTools

Integrations with 3rd-party Software

Agile CRM
7.7
AllProWebTools
Marketing automation
Agile CRM
7.7
AllProWebTools
Compensation management
Agile CRM
7.6
AllProWebTools

Platform

Agile CRM
8.0
AllProWebTools
4.5
Mobile access
Agile CRM
8.0
AllProWebTools
4.5

Pros

  • Tracks all of our clients, prospects and sales pipeline
  • Manages inbound leads and marketing automation
  • Acts as a bulk email system for messages and e-newsletters
Jez John profile photo
  • The CRM holds all of my contacts and it is already integrated with all of my other tools.
  • The Email Management system is already integrated with all of my other tools. This means that I do not have to download CSVs and upload them to a separate email program everytime I want to send out an email blast.
  • I can take payments in the same system that has my email marketing and CRM. This means that I can create tags and send different email campaigns depending on if I have received payment or not.
  • The website hosting means that I can use the same software to update my blog and gallery of food pictures.
  • I can sell tickets to my cooking classes from the same software that manages everything else that I do in my business.
  • I use the task manager that is built in to remind me of things I need to do. I really like that it is tied into my CRM so I can tag tasks to specific clients.
  • The built in timecard system allows me to "clock in" to whatever client that I am working on so that my time and hourly rate are automatically calculated for me. My invoices are sent automatically on the first of each month.
Trisha Thiel profile photo

Cons

  • UI and UX - it's improving and it's 90% a joy to use. Some things are just really clunky with multiple windows opening (newsletter campaign management is a good example).
  • I have yet to see their approach to the new EU data protection regulation which would be a deal breaker and would entail us leaving them if their plans are not published soon. That said I think most tech companies are guilty of a lack of planning.
  • Ticketing feels poor compared to Zend Desk and Zoho Desk.
Jez John profile photo
  • QuickBooks Integration
  • More email templates
  • They do not have an app
Trisha Thiel profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM is much less expensive than Salesforce. It might not have all the potential of those thousands of add-ons, but for those who have basic needs – and the need to customize to some extent, it more than delivers.Agile CRM has more advanced features, particularly around marketing automation, and hub spot does. While hub spot is free for the CRM element, using the other tools that come standard and agile CRM raises your cost considerably.Outlook for business just isn't organized in a friendly enough way for you to see who you know and to keep things current.
Mike Wittenstein profile photo
I used to use Microsoft Excel to organize my business - but it got pretty crazy pretty fast.
Trisha Thiel profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Agile CRM is such an integral part of our business, that I can imagine life without it. If we didn't have it, it would mean missing important calls, not following up on key leads, and not having current contact information for many of our clients, vendors, and prospects.
  • In addition to cost savings, agile CRM also helps me save time. It's very responsive, so updating records is not a hassle. I particularly like being able to import details from someone's LinkedIn page without having the type of thing.
Mike Wittenstein profile photo
  • It just makes it easier for me to track what is going on in my business.
  • I like having everything in one place, instead of a bunch of different programs.
Trisha Thiel profile photo

Screenshots

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Agile CRM Editions & Modules
Agile CRM
Additional Pricing Details

AllProWebTools

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$195*
1.  per installation
AllProWebTools Editions & Modules
AllProWebTools
Edition
Base + Website Hosting
$101
1. per installation
Additional Pricing Details
Starting price of $10/month for unlimited user accounts. Provides website hosting, task manager, blogging, password manager, office chat, and the WorkFlow Timeline. Setup fee covers up to 10 hours of personal training and data import from other software programs.