What users are saying about
133 Ratings
133 Ratings
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Score 6.5 out of 100
68 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • Bigin by Zoho CRM ranks higher in 9 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

5.2

Agile CRM

52%
8.1

Bigin by Zoho CRM

81%
Bigin by Zoho CRM ranks higher in 5/9 features

Customer data management / contact management

5.1
51%
20 Ratings
8.6
86%
7 Ratings

Workflow management

5.7
57%
17 Ratings
7.6
76%
7 Ratings

Territory management

4.8
48%
12 Ratings
N/A
0 Ratings

Opportunity management

4.8
48%
17 Ratings
8.6
86%
6 Ratings

Integration with email client (e.g., Outlook or Gmail)

3.3
33%
19 Ratings
7.9
79%
7 Ratings

Contract management

6.5
65%
12 Ratings
N/A
0 Ratings

Quote & order management

5.5
55%
13 Ratings
N/A
0 Ratings

Interaction tracking

5.2
52%
19 Ratings
7.9
79%
7 Ratings

Channel / partner relationship management

6.2
62%
10 Ratings
N/A
0 Ratings

Customer Service & Support

4.1

Agile CRM

41%

Bigin by Zoho CRM

Feature Set Not Supported
N/A
Agile CRM ranks higher in 3/3 features

Case management

4.1
41%
15 Ratings
N/A
0 Ratings

Call center management

4.1
41%
15 Ratings
N/A
0 Ratings

Help desk management

4.0
40%
17 Ratings
N/A
0 Ratings

Marketing Automation

4.4

Agile CRM

44%
7.1

Bigin by Zoho CRM

71%
Bigin by Zoho CRM ranks higher in 2/2 features

Lead management

5.7
57%
19 Ratings
7.7
77%
7 Ratings

Email marketing

3.1
31%
20 Ratings
6.6
66%
7 Ratings

CRM Project Management

5.0

Agile CRM

50%
7.1

Bigin by Zoho CRM

71%
Agile CRM ranks higher in 2/3 features

Task management

5.5
55%
16 Ratings
7.1
71%
7 Ratings

Billing and invoicing management

4.3
43%
11 Ratings
N/A
0 Ratings

Reporting

5.3
53%
18 Ratings
N/A
0 Ratings

CRM Reporting & Analytics

4.1

Agile CRM

41%
7.7

Bigin by Zoho CRM

77%
Bigin by Zoho CRM ranks higher in 2/3 features

Forecasting

4.5
45%
15 Ratings
N/A
0 Ratings

Pipeline visualization

4.4
44%
17 Ratings
8.0
80%
7 Ratings

Customizable reports

3.3
33%
18 Ratings
7.4
74%
7 Ratings

Customization

5.6

Agile CRM

56%
7.3

Bigin by Zoho CRM

73%
Agile CRM ranks higher in 3/4 features

Custom fields

5.3
53%
20 Ratings
7.3
73%
7 Ratings

Custom objects

6.0
60%
14 Ratings
N/A
0 Ratings

Scripting environment

4.8
48%
10 Ratings
N/A
0 Ratings

API for custom integration

6.5
65%
12 Ratings
N/A
0 Ratings

Security

6.2

Agile CRM

62%
8.4

Bigin by Zoho CRM

84%
Bigin by Zoho CRM ranks higher in 2/2 features

Single sign-on capability

6.2
62%
16 Ratings
8.6
86%
5 Ratings

Role-based user permissions

6.2
62%
17 Ratings
8.1
81%
7 Ratings

Social CRM

5.5

Agile CRM

55%
6.7

Bigin by Zoho CRM

67%
Bigin by Zoho CRM ranks higher in 2/2 features

Social data

5.5
55%
13 Ratings
6.6
66%
7 Ratings

Social engagement

5.5
55%
13 Ratings
6.8
68%
7 Ratings

Integrations with 3rd-party Software

6.1

Agile CRM

61%
8.1

Bigin by Zoho CRM

81%
Agile CRM ranks higher in 1/2 features

Marketing automation

6.2
62%
15 Ratings
8.1
81%
6 Ratings

Compensation management

6.0
60%
10 Ratings
N/A
0 Ratings

Platform

6.6

Agile CRM

66%
9.0

Bigin by Zoho CRM

90%
Bigin by Zoho CRM ranks higher in 1/1 features

Mobile access

6.6
66%
15 Ratings
9.0
90%
7 Ratings

Attribute Ratings

  • Bigin by Zoho CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

3.2

Agile CRM

32%
21 Ratings
8.3

Bigin by Zoho CRM

83%
7 Ratings

Likelihood to Renew

10.0

Agile CRM

100%
2 Ratings

Bigin by Zoho CRM

N/A
0 Ratings

Usability

3.8

Agile CRM

38%
11 Ratings
8.1

Bigin by Zoho CRM

81%
7 Ratings

Availability

10.0

Agile CRM

100%
2 Ratings

Bigin by Zoho CRM

N/A
0 Ratings

Performance

10.0

Agile CRM

100%
2 Ratings

Bigin by Zoho CRM

N/A
0 Ratings

Support Rating

2.7

Agile CRM

27%
13 Ratings
7.6

Bigin by Zoho CRM

76%
7 Ratings

Online Training

10.0

Agile CRM

100%
1 Rating

Bigin by Zoho CRM

N/A
0 Ratings

Implementation Rating

10.0

Agile CRM

100%
3 Ratings

Bigin by Zoho CRM

N/A
0 Ratings

Configurability

10.0

Agile CRM

100%
1 Rating

Bigin by Zoho CRM

N/A
0 Ratings

Ease of integration

10.0

Agile CRM

100%
1 Rating

Bigin by Zoho CRM

N/A
0 Ratings

Product Scalability

10.0

Agile CRM

100%
1 Rating

Bigin by Zoho CRM

N/A
0 Ratings

Vendor post-sale

10.0

Agile CRM

100%
1 Rating

Bigin by Zoho CRM

N/A
0 Ratings

Vendor pre-sale

10.0

Agile CRM

100%
1 Rating

Bigin by Zoho CRM

N/A
0 Ratings

Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
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Zoho Corporation

Because Bigin by Zoho CRM focuses more on individualized customer interactions and join that result in relationship prospect growth and sales, it is a good fit for smaller companies of all stripes. It provides you with a taste of Zoho's mass CRM as well. The beginning of your CRM journey
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Pros

Agile CRM

  • Tracking new prospects and adding them in right funnel helping a lot for sales and support team to streamline the process.
  • Easy third party integration with Google Apps and Microsoft exchange.
  • Email reporting works smoothly to track CTR open rate, Growth Reports.
  • Easy to configure for the all the departments across the organization.
  • Amazing customer support experience to all the end-users and prospects.
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Zoho Corporation

  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
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Cons

Agile CRM

  • The email template building tool is inflexible although it is simple to use and looks nice if you can work within its parameters.
  • Customer Support is not committed to finding answers and providing the best solutions. Many times each support person has a different answer or fixing a bug will take up to 2 weeks to address. They do not seem to understand that they are an online marketing platform that requires solutions within hours (or maybe days) and not weeks.
  • At some point in mid-2021, the process for sending out emails to 10s of thousands of contacts stopped functioning as simply and effectively as it had in the past. My staff (which I use as test cases) was no longer receiving emails, even though it showed in the system that they had received it (and no, it wasn't in spam). The bandaids that they provided me would work for one or two mailings and then stop working again. I was regularly trying to get customer support to find my answers but they were never able to solve my problem. The basic functionality that I appreciated - sending out nicely formatted email newsletters - is now completely gone and the platform is useless for our needs.
  • The reporting tools are awful and poorly configured. Querying on groups of people is inconsistent and inaccurate. There is no segmentation feature that I found that was actually effective.
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Zoho Corporation

  • Making adjustments to some of the templates or template options are tough.
  • The ability to reach customer service can be challenging at time as it is mostly international support.
Read full review

Pricing Details

Agile CRM

Starting Price

$0 for 10 users

Editions & Modules

Agile CRM editions and modules pricing
EditionModules
FreeFree1
Starter8.992
Regular29.993
Enterprise47.994

Footnotes

  1. for 10 users
  2. *per user per month
  3. *per user per month
  4. *per user per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

*pricing for 2 year plan.

Bigin by Zoho CRM

Starting Price

$9 per month

Editions & Modules

Bigin by Zoho CRM editions and modules pricing
EditionModules
Express$9.001
Premier$15.002

Footnotes

  1. per month per user
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount for annual pricing.

Likelihood to Renew

Agile CRM

There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
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Zoho Corporation

No answers on this topic

Usability

Agile CRM

Until the email issues are resolved I cannot recommend agile for any function. The email delivery rate has halved in the last six months and halved again in the last two with no resolution in sight. The customer service discussions start from zero information anytime suggesting agile are not writing notes or using a ticketing system to track customers' complaints. This results in our staff having to send emails manually and defeating the purpose of the system.
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Zoho Corporation

A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
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Reliability and Availability

Agile CRM

The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
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Zoho Corporation

No answers on this topic

Performance

Agile CRM

The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
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Zoho Corporation

No answers on this topic

Support Rating

Agile CRM

The technical support of this software I liked a lot because whenever we need help to solve any problem or even to answer any questions about the software, Agile CRM's support was quick and efficient and guided us on the best solution to solve the problem. I admire and respect that a lot.
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Zoho Corporation

Support team is much knowledgeable and was user friendly. Every querry put before them was resolved in the required time frame.
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Online Training

Agile CRM

Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
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Zoho Corporation

No answers on this topic

Implementation Rating

Agile CRM

Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
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Zoho Corporation

No answers on this topic

Alternatives Considered

Agile CRM

It was able to do most of the functions needed but was the most cost-effective to get us started. If you are a new company and looking to get started with a CRM start here for a year or two and when you have the money you can pay for one of the bigger players. This platform will give you all you need to be successful. We have been using it for 2 years and we profited more each year.
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Zoho Corporation

Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
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Scalability

Agile CRM

This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
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Zoho Corporation

No answers on this topic

Return on Investment

Agile CRM

  • It may be me but I spent a disproportionate amount of time figuring out how to derive more ROI from Agile CRM. The functionality and facilities were there but I eventually gave up as it was taking too much time and attention.
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Zoho Corporation

  • The lead conversion right from prospects to revenue generation has increased in our organization.
  • Previously the conversion rate was around 40%, now the efficiency has increased.
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Screenshots

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