What users are saying about
Top Rated
62 Ratings
15 Ratings
Top Rated
62 Ratings
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Score 7.3 out of 101
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

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Likelihood to Recommend

Agile CRM

Agile seems suitable if you set up correctly from the get go. Once you have over 10000 contacts it's hard to clean up the list e.g tags. If you want to edit or delete them how can you?
Victoria Hoete-Dodd profile photo

Demandforce

It is extremely appropriate for any appointment based business - specifically spas, dentists, and hair salons.
Sara Barrett profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
Demandforce
7.8
Customer data management / contact management
Agile CRM
8.7
Demandforce
8.3
Workflow management
Agile CRM
7.4
Demandforce
9.0
Territory management
Agile CRM
6.7
Demandforce
7.0
Opportunity management
Agile CRM
8.0
Demandforce
8.0
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Demandforce
8.0
Contract management
Agile CRM
7.6
Demandforce
7.0
Quote & order management
Agile CRM
6.6
Demandforce
7.0
Interaction tracking
Agile CRM
8.4
Demandforce
8.0
Channel / partner relationship management
Agile CRM
8.6
Demandforce
8.0

Customer Service & Support

Agile CRM
6.8
Demandforce
9.0
Case management
Agile CRM
7.0
Demandforce
9.0
Call center management
Agile CRM
6.4
Demandforce
9.0
Help desk management
Agile CRM
7.0
Demandforce
9.0

Marketing Automation

Agile CRM
8.5
Demandforce
7.9
Lead management
Agile CRM
8.6
Demandforce
9.0
Email marketing
Agile CRM
8.5
Demandforce
6.9

CRM Project Management

Agile CRM
6.7
Demandforce
9.0
Task management
Agile CRM
7.3
Demandforce
9.0
Billing and invoicing management
Agile CRM
5.7
Demandforce
9.0
Reporting
Agile CRM
7.0
Demandforce
9.0

CRM Reporting & Analytics

Agile CRM
6.8
Demandforce
9.0
Forecasting
Agile CRM
6.0
Demandforce
9.0
Pipeline visualization
Agile CRM
8.4
Demandforce
9.0
Customizable reports
Agile CRM
6.1
Demandforce
9.0

Customization

Agile CRM
7.9
Demandforce
9.0
Custom fields
Agile CRM
8.7
Demandforce
9.0
Custom objects
Agile CRM
7.8
Demandforce
9.0
Scripting environment
Agile CRM
6.6
Demandforce
9.0
API for custom integration
Agile CRM
8.6
Demandforce
9.0

Security

Agile CRM
8.0
Demandforce
9.0
Single sign-on capability
Agile CRM
8.3
Demandforce
9.0
Role-based user permissions
Agile CRM
7.6
Demandforce
9.0

Social CRM

Agile CRM
5.9
Demandforce
9.0
Social data
Agile CRM
5.8
Demandforce
9.0
Social engagement
Agile CRM
5.9
Demandforce
9.0

Integrations with 3rd-party Software

Agile CRM
7.9
Demandforce
9.0
Marketing automation
Agile CRM
7.8
Demandforce
9.0
Compensation management
Agile CRM
7.9
Demandforce
9.0

Platform

Agile CRM
8.0
Demandforce
9.0
Mobile access
Agile CRM
8.0
Demandforce
9.0

Pros

  • Intuitive and provides a great user experience through its simple web design; takes no time to set-up and jump right in.
  • Offers integrations with multiple other software platforms to provide a flexible and inclusive business tool.
  • One of the best options available at this price point; plans available to add more features to adjust to your business needs.
No photo available
  • Automatic Appointment Reminders
  • HIPPA compliant text messaging with patients
  • Marketing
Sara Barrett profile photo

Cons

  • Reporting is lacking.
  • The more features needed, the pricier the plan.
  • Testing options are lacking.
No photo available
  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
No photo available

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
Demandforce9.0
Based on 3 answers
Working well
No photo available

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Saleforce - Too expensive.SugarCRM - Versatile. Free. But Slow.Filemaker - Originally designed my own CRMWhich gave me full control of all functionality. But having an online system that is hosted in the cloud provides considerable advantages particularly when allowing access to remote users.
Steven Davis profile photo
We have evaluated other products but none have had the reviews capability that Demandforce does.
No photo available

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • no difference as yet as we only started using for sales
Deborah Felicio profile photo
  • Patients requesting an exam confuses them that they are actually scheduled for an exam (Negative)
  • Increased # of patients scheduled due to accessibility online to request for appointments (Positive)
  • Patients confirming appointments after being sent an email reminder by Demandforce is difficult to track when we receive the confirmation as an email because sometimes the email address is completely different from the patient's first and last time and thus requires more time and energy to look up who confirmed the appointment (Negative)
Arielle Calugay profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Demandforce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details