What users are saying about
Top Rated
61 Ratings
3 Ratings
Top Rated
61 Ratings
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Score 7.3 out of 101
3 Ratings
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Score 9.1 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited as a business tool bringing together sales and marketing in a comprehensive and intelligent way. It offers a friendly and user-friendly interface for those looking to integrate with other software products. It allows synchronization and organization of contacts and saves time by eliminating menial administrative tasks.
No photo available

FloristWare

FloristWare is well suited for every aspect of the florist business and is adaptable to any size florist company.
Joan Coleman profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
FloristWare
Customer data management / contact management
Agile CRM
8.7
FloristWare
Workflow management
Agile CRM
7.4
FloristWare
Territory management
Agile CRM
6.7
FloristWare
Opportunity management
Agile CRM
8.0
FloristWare
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
FloristWare
Contract management
Agile CRM
7.6
FloristWare
Quote & order management
Agile CRM
6.6
FloristWare
Interaction tracking
Agile CRM
8.4
FloristWare
Channel / partner relationship management
Agile CRM
8.6
FloristWare

Customer Service & Support

Agile CRM
6.8
FloristWare
Case management
Agile CRM
7.0
FloristWare
Call center management
Agile CRM
6.4
FloristWare
Help desk management
Agile CRM
7.0
FloristWare

Marketing Automation

Agile CRM
8.5
FloristWare
Lead management
Agile CRM
8.6
FloristWare
Email marketing
Agile CRM
8.5
FloristWare

CRM Project Management

Agile CRM
6.7
FloristWare
Task management
Agile CRM
7.3
FloristWare
Billing and invoicing management
Agile CRM
5.7
FloristWare
Reporting
Agile CRM
7.0
FloristWare

CRM Reporting & Analytics

Agile CRM
6.8
FloristWare
Forecasting
Agile CRM
6.0
FloristWare
Pipeline visualization
Agile CRM
8.4
FloristWare
Customizable reports
Agile CRM
6.1
FloristWare

Customization

Agile CRM
7.9
FloristWare
Custom fields
Agile CRM
8.7
FloristWare
Custom objects
Agile CRM
7.8
FloristWare
Scripting environment
Agile CRM
6.6
FloristWare
API for custom integration
Agile CRM
8.6
FloristWare

Security

Agile CRM
8.0
FloristWare
Single sign-on capability
Agile CRM
8.3
FloristWare
Role-based user permissions
Agile CRM
7.6
FloristWare

Social CRM

Agile CRM
5.9
FloristWare
Social data
Agile CRM
5.8
FloristWare
Social engagement
Agile CRM
5.9
FloristWare

Integrations with 3rd-party Software

Agile CRM
7.9
FloristWare
Marketing automation
Agile CRM
7.8
FloristWare
Compensation management
Agile CRM
7.9
FloristWare

Platform

Agile CRM
8.0
FloristWare
Mobile access
Agile CRM
8.0
FloristWare

Pros

  • Intuitive and provides a great user experience through its simple web design; takes no time to set-up and jump right in.
  • Offers integrations with multiple other software platforms to provide a flexible and inclusive business tool.
  • One of the best options available at this price point; plans available to add more features to adjust to your business needs.
No photo available
  • One of the greatest strengths of FloristWare is how seamlessly it integrates with our online website providing headache free retrieval of orders and automatic accounting of those sales.
  • A fantastic feature of FloristWare is the added sales information available while entering an order. Not only does it provide average sales information it also can provide you with notes on their favorite colors, flowers, and even the name they prefer you call them making the whole order taking process quick and personalized.
  • FloristWare has great marketing capabilities that small businesses like ours need. And an automatic points system to reward your customers and keep them returning.
Joan Coleman profile photo

Cons

  • While many aspects of the software are intuitive and simple to implement, much of the marketing automation functions assumed a level of technical familiarity that was beyond the average user. As soon as a tutorial tells me to get something from GitHub, I get the idea they're talking to a technician.
  • The help files, tutorials were of low quality and not always kept up to date with changes in layout of the software etc.
  • During the period we were using Agile CRM, I had to constantly trawl through their update logs and forum. This is because, as the name Agile suggests, the development and improvement of the software was constantly evolving in an organic fashion. But many of the developments were not relevant to us; majorly they were integrations with obscure apps that I would never use. But I had to understand 20 changes to locate the one that had some relevance to me.
Colin Butler profile photo
  • This is difficult to answer - because any time I see an area for improvement, I notify Floristware with my suggestion. More often than not, that improvement is included in the next version of the software. They are very responsive to customer input.
Annette Hentz profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
FloristWare9.1
Based on 1 answer
I give FloristWare a rating of 10 for usability because I have never had an ounce if difficulty with any of its functions or features.
Joan Coleman profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
FloristWare9.1
Based on 1 answer
Support is outstanding, Mark wouldn't allow anything less!
Joan Coleman profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM is much less expensive than Salesforce. It might not have all the potential of those thousands of add-ons, but for those who have basic needs – and the need to customize to some extent, it more than delivers.Agile CRM has more advanced features, particularly around marketing automation, and hub spot does. While hub spot is free for the CRM element, using the other tools that come standard and agile CRM raises your cost considerably.Outlook for business just isn't organized in a friendly enough way for you to see who you know and to keep things current.
Mike Wittenstein profile photo
I have never felt the need to seek out an alternative to Floristware.
Annette Hentz profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Agile CRM is such an integral part of our business, that I can imagine life without it. If we didn't have it, it would mean missing important calls, not following up on key leads, and not having current contact information for many of our clients, vendors, and prospects.
  • In addition to cost savings, agile CRM also helps me save time. It's very responsive, so updating records is not a hassle. I particularly like being able to import details from someone's LinkedIn page without having the type of thing.
Mike Wittenstein profile photo
  • As previously mentioned, the marketing tools built into FloristWare - Reminder Service, Fundraiser Tool, Campaign Builder - have easily brought us additional business we would otherwise not have seen.
  • The robust report function allows me to quickly see areas where sales are lagging, so that I may make changes to improve those over the coming period.
  • Delivery routing assists in making my deliveries in the most efficient way possible, keeping me out on the road for the shortest amount of time.
Annette Hentz profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

FloristWare

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details