What users are saying about

Agile CRM

Top Rated
59 Ratings

FloristWare

3 Ratings

Agile CRM

Top Rated
59 Ratings
Score 7.3 out of 101

FloristWare

3 Ratings
Score 9.1 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
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FloristWare

FloristWare is well suited for every aspect of the florist business and is adaptable to any size florist company.
Joan Coleman profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
FloristWare
Customer data management / contact management
Agile CRM
8.7
FloristWare
Workflow management
Agile CRM
7.4
FloristWare
Territory management
Agile CRM
6.6
FloristWare
Opportunity management
Agile CRM
8.0
FloristWare
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
FloristWare
Contract management
Agile CRM
7.5
FloristWare
Quote & order management
Agile CRM
6.5
FloristWare
Interaction tracking
Agile CRM
8.3
FloristWare
Channel / partner relationship management
Agile CRM
8.3
FloristWare

Customer Service & Support

Agile CRM
6.8
FloristWare
Case management
Agile CRM
7.0
FloristWare
Call center management
Agile CRM
6.4
FloristWare
Help desk management
Agile CRM
7.1
FloristWare

Marketing Automation

Agile CRM
8.5
FloristWare
Lead management
Agile CRM
8.6
FloristWare
Email marketing
Agile CRM
8.4
FloristWare

CRM Project Management

Agile CRM
6.6
FloristWare
Task management
Agile CRM
7.3
FloristWare
Billing and invoicing management
Agile CRM
5.6
FloristWare
Reporting
Agile CRM
7.0
FloristWare

CRM Reporting & Analytics

Agile CRM
6.8
FloristWare
Forecasting
Agile CRM
6.0
FloristWare
Pipeline visualization
Agile CRM
8.4
FloristWare
Customizable reports
Agile CRM
6.1
FloristWare

Customization

Agile CRM
7.8
FloristWare
Custom fields
Agile CRM
8.7
FloristWare
Custom objects
Agile CRM
7.7
FloristWare
Scripting environment
Agile CRM
6.4
FloristWare
API for custom integration
Agile CRM
8.5
FloristWare

Security

Agile CRM
7.9
FloristWare
Single sign-on capability
Agile CRM
8.3
FloristWare
Role-based user permissions
Agile CRM
7.5
FloristWare

Social CRM

Agile CRM
5.8
FloristWare
Social data
Agile CRM
5.8
FloristWare
Social engagement
Agile CRM
5.9
FloristWare

Integrations with 3rd-party Software

Agile CRM
7.7
FloristWare
Marketing automation
Agile CRM
7.7
FloristWare
Compensation management
Agile CRM
7.6
FloristWare

Platform

Agile CRM
8.0
FloristWare
Mobile access
Agile CRM
8.0
FloristWare

Pros

  • Integrated and cohesive one-stop-shop.
  • Website integration and intelligent click tracking.
  • Drag and drop sales process GUI.
Colin Butler profile photo
  • One of the greatest strengths of FloristWare is how seamlessly it integrates with our online website providing headache free retrieval of orders and automatic accounting of those sales.
  • A fantastic feature of FloristWare is the added sales information available while entering an order. Not only does it provide average sales information it also can provide you with notes on their favorite colors, flowers, and even the name they prefer you call them making the whole order taking process quick and personalized.
  • FloristWare has great marketing capabilities that small businesses like ours need. And an automatic points system to reward your customers and keep them returning.
Joan Coleman profile photo

Cons

  • While many aspects of the software are intuitive and simple to implement, much of the marketing automation functions assumed a level of technical familiarity that was beyond the average user. As soon as a tutorial tells me to get something from GitHub, I get the idea they're talking to a technician.
  • The help files, tutorials were of low quality and not always kept up to date with changes in layout of the software etc.
  • During the period we were using Agile CRM, I had to constantly trawl through their update logs and forum. This is because, as the name Agile suggests, the development and improvement of the software was constantly evolving in an organic fashion. But many of the developments were not relevant to us; majorly they were integrations with obscure apps that I would never use. But I had to understand 20 changes to locate the one that had some relevance to me.
Colin Butler profile photo
  • The only thing that I would prefer FloristWare had that it doesn't currently is a one page order entry, but with the endless features it does provide it is just a tiny nuisance.
Joan Coleman profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
FloristWare9.1
Based on 1 answer
I give FloristWare a rating of 10 for usability because I have never had an ounce if difficulty with any of its functions or features.
Joan Coleman profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
FloristWare9.1
Based on 1 answer
Support is outstanding, Mark wouldn't allow anything less!
Joan Coleman profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM did most of what PipeDrive did, some of what Hubspot does, and a range of other stuff that I was starry eyed about at the outset. but I eventually concluded that a jack-of-all-trades was not what i was looking for. And while the support team tried, they didn't have English as their first language and weren't on my time zone so all those factors conspired to turn me off on the end.
Colin Butler profile photo
I evaluated at least 5 other options that are popular as a florist POS, I selected FloristWare because all the rest made you invest in their equipment, buy the software and pay additional support fees in the event you have endless issues. FloristWare is one low fee, per month or year. You use your own preferred computer and there are no additional charges in the event that you run into any kind of glitches along the way.
Joan Coleman profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • no difference as yet as we only started using for sales
Deborah Felicio profile photo
  • Month after month FloristWare helps us save money!
Joan Coleman profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

FloristWare

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details