What users are saying about
65 Ratings
3 Ratings
65 Ratings
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Score 7.3 out of 101
3 Ratings
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Score 9.1 out of 101

Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

FloristWare

FloristWare is well suited for every aspect of the florist business and is adaptable to any size florist company.
Joan Coleman profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
8.1
FloristWare
Customer data management / contact management
Agile CRM
8.8
FloristWare
Workflow management
Agile CRM
7.7
FloristWare
Territory management
Agile CRM
7.5
FloristWare
Opportunity management
Agile CRM
8.2
FloristWare
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.4
FloristWare
Contract management
Agile CRM
7.8
FloristWare
Quote & order management
Agile CRM
7.0
FloristWare
Interaction tracking
Agile CRM
8.2
FloristWare
Channel / partner relationship management
Agile CRM
8.9
FloristWare

Customer Service & Support

Agile CRM
7.0
FloristWare
Case management
Agile CRM
7.1
FloristWare
Call center management
Agile CRM
6.8
FloristWare
Help desk management
Agile CRM
7.1
FloristWare

Marketing Automation

Agile CRM
8.5
FloristWare
Lead management
Agile CRM
8.5
FloristWare
Email marketing
Agile CRM
8.5
FloristWare

CRM Project Management

Agile CRM
7.4
FloristWare
Task management
Agile CRM
7.8
FloristWare
Billing and invoicing management
Agile CRM
7.0
FloristWare
Reporting
Agile CRM
7.3
FloristWare

CRM Reporting & Analytics

Agile CRM
7.2
FloristWare
Forecasting
Agile CRM
6.7
FloristWare
Pipeline visualization
Agile CRM
8.3
FloristWare
Customizable reports
Agile CRM
6.6
FloristWare

Customization

Agile CRM
8.2
FloristWare
Custom fields
Agile CRM
8.6
FloristWare
Custom objects
Agile CRM
7.9
FloristWare
Scripting environment
Agile CRM
7.9
FloristWare
API for custom integration
Agile CRM
8.3
FloristWare

Security

Agile CRM
8.1
FloristWare
Single sign-on capability
Agile CRM
8.3
FloristWare
Role-based user permissions
Agile CRM
7.9
FloristWare

Social CRM

Agile CRM
6.5
FloristWare
Social data
Agile CRM
6.6
FloristWare
Social engagement
Agile CRM
6.4
FloristWare

Integrations with 3rd-party Software

Agile CRM
8.2
FloristWare
Marketing automation
Agile CRM
8.2
FloristWare
Compensation management
Agile CRM
8.2
FloristWare

Platform

Agile CRM
8.3
FloristWare
Mobile access
Agile CRM
8.3
FloristWare

Pros

Agile CRM

  • The functionality of creating the campaign is very well thought out. It's extremely intuitive and I'm able to create what is considered complex campaigns with ease.
  • The ability to add points to the profile of a lead and rank them makes sorting and targeting potential customers very easy.
  • Review profile of a lead is very easy. Custom fields are easy to create and are visible in the profile.
Steven Davis profile photo

FloristWare

  • One of the greatest strengths of FloristWare is how seamlessly it integrates with our online website providing headache free retrieval of orders and automatic accounting of those sales.
  • A fantastic feature of FloristWare is the added sales information available while entering an order. Not only does it provide average sales information it also can provide you with notes on their favorite colors, flowers, and even the name they prefer you call them making the whole order taking process quick and personalized.
  • FloristWare has great marketing capabilities that small businesses like ours need. And an automatic points system to reward your customers and keep them returning.
Joan Coleman profile photo

Cons

Agile CRM

  • If a lead is marked as "hard bounce", meaning that a sent email bounced, the system will not send any more emails to that lead. The only way to fix this is to delete the lead and add it again. This results in losing all history from the lead.
Steven Davis profile photo

FloristWare

  • The only thing that I would prefer FloristWare had that it doesn't currently is a one page order entry, but with the endless features it does provide it is just a tiny nuisance.
Joan Coleman profile photo

Likelihood to Renew

Agile CRM

Agile CRM 10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo

FloristWare

No score
No answers yet
No answers on this topic

Usability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo

FloristWare

FloristWare 9.1
Based on 1 answer
I give FloristWare a rating of 10 for usability because I have never had an ounce if difficulty with any of its functions or features.
Joan Coleman profile photo

Reliability and Availability

Agile CRM

Agile CRM 10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo

FloristWare

No score
No answers yet
No answers on this topic

Performance

Agile CRM

Agile CRM 10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo

FloristWare

No score
No answers yet
No answers on this topic

Support

Agile CRM

Agile CRM 5.2
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo

FloristWare

FloristWare 9.1
Based on 1 answer
Support is outstanding, Mark wouldn't allow anything less!
Joan Coleman profile photo

Online Training

Agile CRM

Agile CRM 10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo

FloristWare

No score
No answers yet
No answers on this topic

Implementation

Agile CRM

Agile CRM 10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo

FloristWare

No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM

Agile CRM is much less expensive than Salesforce. It might not have all the potential of those thousands of add-ons, but for those who have basic needs – and the need to customize to some extent, it more than delivers.Agile CRM has more advanced features, particularly around marketing automation, and hub spot does. While hub spot is free for the CRM element, using the other tools that come standard and agile CRM raises your cost considerably.Outlook for business just isn't organized in a friendly enough way for you to see who you know and to keep things current.
Mike Wittenstein profile photo

FloristWare

I evaluated at least 5 other options that are popular as a florist POS, I selected FloristWare because all the rest made you invest in their equipment, buy the software and pay additional support fees in the event you have endless issues. FloristWare is one low fee, per month or year. You use your own preferred computer and there are no additional charges in the event that you run into any kind of glitches along the way.
Joan Coleman profile photo

Scalability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo

FloristWare

No score
No answers yet
No answers on this topic

Return on Investment

Agile CRM

  • Agile CRM is such an integral part of our business, that I can imagine life without it. If we didn't have it, it would mean missing important calls, not following up on key leads, and not having current contact information for many of our clients, vendors, and prospects.
  • In addition to cost savings, agile CRM also helps me save time. It's very responsive, so updating records is not a hassle. I particularly like being able to import details from someone's LinkedIn page without having the type of thing.
Mike Wittenstein profile photo

FloristWare

  • Month after month FloristWare helps us save money!
Joan Coleman profile photo

Pricing Details

Agile CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

FloristWare

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison