What users are saying about
70 Ratings
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Top Rated
492 Ratings
70 Ratings
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Score 7.1 out of 101

HubSpot CRM

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Top Rated
492 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
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HubSpot CRM

HubSpot CRM is perfect for sales/marketing teams that require a simple CRM tool with few advanced features. This is all included in affordable plans that range from free to $50 a month. The more advanced features that larger companies may need to use are not included in these plans. HubSpot provides awesome comprehensive features in some of their more expensive plans, which might be suitable for later-stage companies, not startups.
Fedor Paretsky profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
8.3
HubSpot CRM
8.2
Customer data management / contact management
Agile CRM
8.9
HubSpot CRM
8.8
Workflow management
Agile CRM
7.7
HubSpot CRM
8.8
Territory management
Agile CRM
8.3
HubSpot CRM
7.2
Opportunity management
Agile CRM
8.4
HubSpot CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.3
HubSpot CRM
8.6
Contract management
Agile CRM
8.2
HubSpot CRM
7.8
Quote & order management
Agile CRM
7.8
HubSpot CRM
7.5
Interaction tracking
Agile CRM
8.3
HubSpot CRM
8.1
Channel / partner relationship management
Agile CRM
9.0
HubSpot CRM
8.2

Customer Service & Support

Agile CRM
6.3
HubSpot CRM
8.1
Case management
Agile CRM
6.3
HubSpot CRM
7.8
Call center management
Agile CRM
6.2
HubSpot CRM
8.3
Help desk management
Agile CRM
6.4
HubSpot CRM
8.1

Marketing Automation

Agile CRM
8.7
HubSpot CRM
9.2
Lead management
Agile CRM
8.6
HubSpot CRM
9.6
Email marketing
Agile CRM
8.7
HubSpot CRM
8.8

CRM Project Management

Agile CRM
7.4
HubSpot CRM
8.3
Task management
Agile CRM
8.6
HubSpot CRM
9.2
Billing and invoicing management
Agile CRM
6.9
HubSpot CRM
7.0
Reporting
Agile CRM
6.6
HubSpot CRM
8.7

CRM Reporting & Analytics

Agile CRM
7.0
HubSpot CRM
8.1
Forecasting
Agile CRM
6.6
HubSpot CRM
8.6
Pipeline visualization
Agile CRM
8.1
HubSpot CRM
8.3
Customizable reports
Agile CRM
6.4
HubSpot CRM
7.3

Customization

Agile CRM
7.4
HubSpot CRM
7.7
Custom fields
Agile CRM
8.5
HubSpot CRM
8.7
Custom objects
Agile CRM
7.1
HubSpot CRM
6.9
Scripting environment
Agile CRM
7.0
HubSpot CRM
7.0
API for custom integration
Agile CRM
7.1
HubSpot CRM
8.3

Security

Agile CRM
8.3
HubSpot CRM
9.5
Single sign-on capability
Agile CRM
8.4
HubSpot CRM
9.6
Role-based user permissions
Agile CRM
8.3
HubSpot CRM
9.4

Social CRM

Agile CRM
7.7
HubSpot CRM
8.4
Social data
Agile CRM
7.8
HubSpot CRM
8.4
Social engagement
Agile CRM
7.6
HubSpot CRM
8.4

Integrations with 3rd-party Software

Agile CRM
8.0
HubSpot CRM
8.2
Marketing automation
Agile CRM
8.8
HubSpot CRM
8.6
Compensation management
Agile CRM
7.3
HubSpot CRM
7.9

Platform

Agile CRM
7.7
HubSpot CRM
8.0
Mobile access
Agile CRM
7.7
HubSpot CRM
8.0

Pros

Agile CRM

  • The template emails saves a lot of time and is used quite often.
  • The synchronization of contacts from Outlook to GMail and other platforms allows easy follow-up to all communications for each lead, deal and contact.
  • The integrations with websites and providers promotes encourage to explore more solutions to improve business activities.
  • The chat support is very helpful. They're patient and will answer your questions and offer recommendations to their development team to implement them as new features if it's important your business needs.
No photo available

HubSpot CRM

  • The best thing about HubSpot CRM is the ability to track all activities (emails, phone calls, meetings, etc) and link to other documents (quotes, meeting notes, etc) so we have one place where we can access anything we need to best serve our prospects and clients.
  • The integration with the HubSpot marketing platform is a huge plus as well, since we can easily see what workflows a prospect has been through, what downloads they have made, and when they reengage on our site. It's great for helping know when they're ready for another call or email.
  • HubSpot CRM is a fantastic single point of entry for prospect/client information so other people within the company can see what interactions have been made, when, and what was said/agreed upon. It helps if a client contacts a project manager with information they discussed with their strategist for example. The PM can go right into the CRM and see that email or read notes from the meeting/phone call.
  • The ability to schedule tasks has also been a huge help. It's super quick and easy to schedule a reminder for a follow up call or email right after sending an email or making a call, so you don't have to try and remember or clutter up your calendar with all those reminders. Helps make sure things don't fall through the cracks.
John McMahon profile photo

Cons

Agile CRM

  • The reporting is a little kludgy. You can't get all reports easily on screen and you need to upgrade to view Activity Reports.
Carol Olona profile photo

HubSpot CRM

  • The biggest thing would be to have functionality in the calendar syncing similar to what's done with email syncing. Right now, every calendar appointment that shares a HubSpot contact gets added to their contact record, whether it was a meeting to discuss a deal, or a shared chamber of commerce event that doesn't need to be recorded. I'd love it if I could check which appointments to track in HubSpot and which to ignore like with the email tool.
  • The way deals/dollars are forecast and how recurring sales and things are handled could also use some improvement or at least some ability to customize it to our company's needs. It's not terrible, but it doesn't exactly fit our model for how we sell things and track our sales, so pulling the right reports to get the right numbers we need can take a little time.
  • The ability to merge companies would also be a big help. Sometimes a company gets doubled up (see my next point about emails for an example) and currently the only recourse is to delete the company that has the fewest interactions after moving those notes over to the record you want to keep. It would be great to be able to merge them and keep all the records like you can with contacts.
  • The ability to add multiple email addresses to a single contact record would also be a huge help. We have situations where someone will initiate a conversation via their work email, but then send something via a secondary or personal email address, and you can only track that in a separate contact record. In addition, when you try to add that contact to the main company, it will often create a NEW company if the email URL is different. For example, we have a contact with xyz.com as the website URL, but we received an email from them with an email URL of @abc.com. It's a secondary URL which just redirects to the xyz.com URL for the websites, but if you try adding bill@abc.com as a contact under the company that has xyz.com in HubSpot, it will create a new company listed with abc.com as the URL. You then have to add that contact record to the company under xyz.com and delete the company in HubSpot with abc.com listed as the URL. Essentially this could be fixed easily if 1) HubSpot just put the contact under the company you choose instead of reading the email URL and deciding to create a new company or 2) you could merge companies, so when abc.com gets created you can just merge it and the contacts into xyz.com.
John McMahon profile photo

Likelihood to Renew

Agile CRM

Agile CRM 10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo

HubSpot CRM

HubSpot CRM 10.0
Based on 3 answers
It has become an integral part of our sales, marketing, and underwriting departments
Spencer Rule profile photo

Usability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo

HubSpot CRM

HubSpot CRM 9.7
Based on 2 answers
It's really easy to get going and creating emails, landing pages and forms. Minimal coding knowledge needed.
Erin Harris profile photo

Reliability and Availability

Agile CRM

Agile CRM 10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo

HubSpot CRM

No score
No answers yet
No answers on this topic

Performance

Agile CRM

Agile CRM 10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo

HubSpot CRM

No score
No answers yet
No answers on this topic

Support

Agile CRM

Agile CRM 4.1
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo

HubSpot CRM

HubSpot CRM 10.0
Based on 2 answers
They were quick to respond to questions we had regarding the Hubspot system and would log in to our account directly to see exactly what we were seeing to help resolve issues.

They'd explain the solution so we could learn how and why. If something we were trying to do wasn't possible, they also explained how and why.
Erin Harris profile photo

Online Training

Agile CRM

Agile CRM 10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo

HubSpot CRM

No score
No answers yet
No answers on this topic

Implementation

Agile CRM

Agile CRM 10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo

HubSpot CRM

HubSpot CRM 9.6
Based on 3 answers
Because we use the HubSpot marketing platform, implementation was as simple as hitting "Go." The two work seamlessly together.
Carah Counts profile photo

Alternatives Considered

Agile CRM

I trialed a number of other CRMs much to the disgust of my colleagues!
  • Pipedrive was great but more sales focussed and heavy on Javascript so felt slow at times
  • OnePageCRM was good but no sales automation when we tried it
  • Highrise - wanted to love it but too basic and even though we had a free license bundled with Basecamp we didn't use it.
  • Capsule was good but basic
  • Salesforce was too complicated to learn
  • Infusionsoft and Hubspot were too hard sell (Hubspot wanted a 1 year commitment)
Jez John profile photo

HubSpot CRM

Both of the CRMs I've worked with in the past were too bulky and cluttered. They also did not have the integrated database with marketing that give me such powerful closed loop analytics. From first touch to sold this helps us track what happens to leads better than any I've ever seen. It is simpler to use, cleaner, and helps reps sell better than any I've ever seen
Spencer Rule profile photo

Scalability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo

HubSpot CRM

No score
No answers yet
No answers on this topic

Return on Investment

Agile CRM

  • Very positive ROI, handles lead and event management really well.
  • Keeps the whole team on the same page.
Jez John profile photo

HubSpot CRM

  • Increased prospecting power is a definite plus. The tools it puts in your reps hands will help them propspect more efficiently and powerfully, e.g. Sidekick and HubSpot company database.
  • Better deal tracking and reporting.
  • More effective followups using the rich background information available on the timeline.
  • Better communication internally to make our sales, marketing, and underwriting teams more effective and work better together.
Spencer Rule profile photo

Pricing Details

Agile CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agile CRM Editions & Modules

Additional Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Add comparison