What users are saying about
73 Ratings
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Top Rated
562 Ratings
73 Ratings
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Score 6.9 out of 100

HubSpot CRM

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Top Rated
562 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
Anonymous | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM is perfect for sales/marketing teams that require a simple CRM tool with few advanced features. This is all included in affordable plans that range from free to $50 a month. The more advanced features that larger companies may need to use are not included in these plans. HubSpot provides awesome comprehensive features in some of their more expensive plans, which might be suitable for later-stage companies, not startups.
Fedor Paretsky | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Agile CRM
8.4
HubSpot CRM
8.3
Customer data management / contact management
Agile CRM
8.9
HubSpot CRM
8.8
Workflow management
Agile CRM
7.7
HubSpot CRM
8.6
Territory management
Agile CRM
8.9
HubSpot CRM
7.3
Opportunity management
Agile CRM
8.6
HubSpot CRM
8.5
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
7.9
HubSpot CRM
8.9
Contract management
Agile CRM
8.4
HubSpot CRM
8.1
Quote & order management
Agile CRM
8.2
HubSpot CRM
7.6
Interaction tracking
Agile CRM
8.2
HubSpot CRM
8.6
Channel / partner relationship management
Agile CRM
9.0
HubSpot CRM
8.2

Customer Service & Support

Agile CRM
5.9
HubSpot CRM
8.1
Case management
Agile CRM
5.9
HubSpot CRM
8.1
Call center management
Agile CRM
5.8
HubSpot CRM
8.2
Help desk management
Agile CRM
5.9
HubSpot CRM
7.9

Marketing Automation

Agile CRM
8.7
HubSpot CRM
9.3
Lead management
Agile CRM
8.7
HubSpot CRM
9.3
Email marketing
Agile CRM
8.8
HubSpot CRM
9.3

CRM Project Management

Agile CRM
7.5
HubSpot CRM
8.2
Task management
Agile CRM
9.2
HubSpot CRM
8.6
Billing and invoicing management
Agile CRM
7.0
HubSpot CRM
7.5
Reporting
Agile CRM
6.3
HubSpot CRM
8.3

CRM Reporting & Analytics

Agile CRM
7.0
HubSpot CRM
8.2
Forecasting
Agile CRM
6.8
HubSpot CRM
8.3
Pipeline visualization
Agile CRM
7.9
HubSpot CRM
8.6
Customizable reports
Agile CRM
6.4
HubSpot CRM
7.8

Customization

Agile CRM
7.2
HubSpot CRM
7.9
Custom fields
Agile CRM
8.4
HubSpot CRM
8.4
Custom objects
Agile CRM
6.7
HubSpot CRM
7.3
Scripting environment
Agile CRM
7.0
HubSpot CRM
7.4
API for custom integration
Agile CRM
6.7
HubSpot CRM
8.4

Security

Agile CRM
8.5
HubSpot CRM
9.0
Single sign-on capability
Agile CRM
8.4
HubSpot CRM
9.0
Role-based user permissions
Agile CRM
8.5
HubSpot CRM
9.1

Social CRM

Agile CRM
8.6
HubSpot CRM
8.5
Social data
Agile CRM
8.8
HubSpot CRM
8.5
Social engagement
Agile CRM
8.4
HubSpot CRM
8.5

Integrations with 3rd-party Software

Agile CRM
8.1
HubSpot CRM
8.6
Marketing automation
Agile CRM
9.2
HubSpot CRM
8.7
Compensation management
Agile CRM
6.9
HubSpot CRM
8.4

Platform

Agile CRM
7.4
HubSpot CRM
8.1
Mobile access
Agile CRM
7.4
HubSpot CRM
8.1

Pros

Agile CRM

  • The set-up was simple. We ran into a snag with my domain verification, but Agile support worked with me to get it resolved.
  • I love being able to create several scripts based on persona. You can easily use a rule to display the appropriate script for each contact.
  • Even team members new to CRM were able to grasp it and be efficient within a few hours - it's simple to navigate.
Carol Olona | TrustRadius Reviewer

HubSpot CRM

  • Hubspot CRM is fantastically easy to navigate and use. Having used three other big-name CRM systems, I would say Hubspot has been by far the easiest to set up and use on a regular basis. The list and contact profile views are beautifully designed and intuitive to manipulate as needed.
  • Hubspot CRM's Lists functionality is so convenient for segmenting your master contact list in all sorts of ways. I use it anytime I need to find out how many or who from our list fits a narrow set of criteria. Even in past jobs where we had other database tools that we could use, Hubspot was the fastest and easiest to get that information.
  • Hubspot makes it easy to import your contact lists from other tools and sources. The migration tool is intuitive and works reliably. I was able to onboard a list of about 500 contacts in less than 10 minutes, including the time it took to diagnose compatibility errors on the first import.
Josh Summerhays | TrustRadius Reviewer

Cons

Agile CRM

  • UI can be upgraded for a better UI experience.
  • Overall customer onboarding experience can be improved with deeper process flows covering all business use cases.
  • Integration with other reporting tools such as Tableau can be improved to give better reporting experience.
Rajat Sharma | TrustRadius Reviewer

HubSpot CRM

  • The ON or OFF nature of tracking email means that you’re not only capturing conversations with prospects, but with anyone you interact with. This can add redundant or undesirable data to your CRM. It would be nice to be more selective with tracking, or have the ability to customize tracking specific types of interactions.
  • Setup and Implementation calls were not extensively planned or organized, meaning we spent much of our time with the specialist going over previously discussed user requirements and troubleshooting, rather than implementing our desired state.
  • Features and functionalities like data point anchoring for reporting (which were promised during the sales process), were either incomplete or did not function as expected. Once we entered a formal engagement, it was communicated to us that we could not build some of our desired reports as envisioned and that email tracking would only be possible by manually clicking a checkbox in all outgoing messages. This led to further troubleshooting and requirements gathering, taking away from our bank of allotted hours with our implementation specialist.
  • Our client success manager was very helpful and friendly, however, no clear communication channels were established outside the CSM. This meant that we couldn’t always be sure where to properly route requests for setup, feature clarification, etc., as some of those responsibilities were not the CSMs.
  • Once our requirements became more clear to the Services team, we were informed that we would need to invest in the more expensive version of Hubspot CRM for Premium features and customization, some of which would not be available until an upcoming release.
  • We ended up having to manage most of the data migration ourselves, relying on an intern and internal project management to manually de-duplicate contact and company details from Pipedrive.
  • Reporting and dashboard-building on outreach activities was cumbersome, and not intuitive, relying on an axis-system of data points that even our Implementation Specialist struggled with at times.
Ryan Roch, CSM | TrustRadius Reviewer

Likelihood to Renew

Agile CRM

Agile CRM 10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 10.0
Based on 3 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Usability

Agile CRM

Agile CRM 7.2
Based on 2 answers
Various aspects of it are easy to use, such as the contact profiles and what information you can store. I'm not so fond of the email template and campaign set up tools. Unless you want to use preset templates there is limited scope for customisation. However, once you work out how on earth to use it you can make do.
Victoria Hoete-Dodd | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 9.7
Based on 2 answers
Because it's so easy, and without anything but a "Welcome to HubSpot CRM video" . I think my 83 year old mother could figure it out.
Greg Linnemanstons | TrustRadius Reviewer

Reliability and Availability

Agile CRM

Agile CRM 10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis | TrustRadius Reviewer

HubSpot CRM

No score
No answers yet
No answers on this topic

Performance

Agile CRM

Agile CRM 10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis | TrustRadius Reviewer

HubSpot CRM

No score
No answers yet
No answers on this topic

Support

Agile CRM

Agile CRM 2.8
Based on 2 answers
AgileCRM Has been doing a spectacular job following up with any challenges that arise. It's important to understand that every business will face challenges. The expectation should not be to have a challenge-free environment, but A Provider/partner that works with you solve anything as they arise. I highly encourage anyone to look at the company behind the products
Steven Davis | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 10.0
Based on 2 answers
They were quick to respond to questions we had regarding the Hubspot system and would log in to our account directly to see exactly what we were seeing to help resolve issues.

They'd explain the solution so we could learn how and why. If something we were trying to do wasn't possible, they also explained how and why.
Erin Harris | TrustRadius Reviewer

Online Training

Agile CRM

Agile CRM 10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis | TrustRadius Reviewer

HubSpot CRM

No score
No answers yet
No answers on this topic

Implementation

Agile CRM

Agile CRM 10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM 9.6
Based on 3 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Alternatives Considered

Agile CRM

I trialed a number of other CRMs much to the disgust of my colleagues!
  • Pipedrive was great but more sales focussed and heavy on Javascript so felt slow at times
  • OnePageCRM was good but no sales automation when we tried it
  • Highrise - wanted to love it but too basic and even though we had a free license bundled with Basecamp we didn't use it.
  • Capsule was good but basic
  • Salesforce was too complicated to learn
  • Infusionsoft and Hubspot were too hard sell (Hubspot wanted a 1 year commitment)
Jez John | TrustRadius Reviewer

HubSpot CRM

We had already started using HubSpot by the time I started here and it was a natural fit to use the HubSpot CRM alongside the marketing platform. It's been hugely successful for us, so I don't have any experience with another CRM here. At previous companies I've had experiences with software like Sedona Office, Shafer's, and SmartService (which tied into QuickBooks). HubSpot CRM has the best user interface of any CRM I've used, and been the easiest to work with. Sedona was probably the only other CRM that had comparable flexibility and could do some of the things we do in HubSpot, but the interface was much older and clunkier (it was also more industry specific). HubSpot CRM is the best CRM tool I've used over the last decade of experiences across a number of companies.
John McMahon | TrustRadius Reviewer

Scalability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis | TrustRadius Reviewer

HubSpot CRM

No score
No answers yet
No answers on this topic

Return on Investment

Agile CRM

  • It may be me but I spent a disproportionate amount of time figuring out how to derive more ROI from Agile CRM. The functionality and facilities were there but I eventually gave up as it was taking too much time and attention.
Colin Butler | TrustRadius Reviewer

HubSpot CRM

  • Increased prospecting power is a definite plus. The tools it puts in your reps hands will help them propspect more efficiently and powerfully, e.g. Sidekick and HubSpot company database.
  • Better deal tracking and reporting.
  • More effective followups using the rich background information available on the timeline.
  • Better communication internally to make our sales, marketing, and underwriting teams more effective and work better together.
Spencer Rule | TrustRadius Reviewer

Screenshots

Pricing Details

Agile CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agile CRM Editions & Modules

Additional Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Agile CRM
8.4
HubSpot CRM
8.9

Likelihood to Renew

Agile CRM
10.0
HubSpot CRM
10.0

Usability

Agile CRM
7.2
HubSpot CRM
9.7

Reliability and Availability

Agile CRM
10.0
HubSpot CRM

Performance

Agile CRM
10.0
HubSpot CRM

Support

Agile CRM
2.8
HubSpot CRM
10.0

Online Training

Agile CRM
10.0
HubSpot CRM

Implementation

Agile CRM
10.0
HubSpot CRM
9.6

Scalability

Agile CRM
10.0
HubSpot CRM

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