What users are saying about
Top Rated
62 Ratings
Top Rated
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6 out of 101

Add comparison

Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

JDA Commerce Suite

For small to medium retailers, JDA commerce suite is more appropriate.
No photo available

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
JDA Commerce Suite
Customer data management / contact management
Agile CRM
8.7
JDA Commerce Suite
Workflow management
Agile CRM
7.4
JDA Commerce Suite
Territory management
Agile CRM
6.8
JDA Commerce Suite
Opportunity management
Agile CRM
8.0
JDA Commerce Suite
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
JDA Commerce Suite
Contract management
Agile CRM
7.6
JDA Commerce Suite
Quote & order management
Agile CRM
6.6
JDA Commerce Suite
Interaction tracking
Agile CRM
8.4
JDA Commerce Suite
Channel / partner relationship management
Agile CRM
8.6
JDA Commerce Suite

Customer Service & Support

Agile CRM
6.8
JDA Commerce Suite
Case management
Agile CRM
7.0
JDA Commerce Suite
Call center management
Agile CRM
6.4
JDA Commerce Suite
Help desk management
Agile CRM
7.0
JDA Commerce Suite

Marketing Automation

Agile CRM
8.5
JDA Commerce Suite
Lead management
Agile CRM
8.6
JDA Commerce Suite
Email marketing
Agile CRM
8.5
JDA Commerce Suite

CRM Project Management

Agile CRM
6.7
JDA Commerce Suite
Task management
Agile CRM
7.3
JDA Commerce Suite
Billing and invoicing management
Agile CRM
5.7
JDA Commerce Suite
Reporting
Agile CRM
7.0
JDA Commerce Suite

CRM Reporting & Analytics

Agile CRM
6.8
JDA Commerce Suite
Forecasting
Agile CRM
6.0
JDA Commerce Suite
Pipeline visualization
Agile CRM
8.4
JDA Commerce Suite
Customizable reports
Agile CRM
6.1
JDA Commerce Suite

Customization

Agile CRM
7.9
JDA Commerce Suite
Custom fields
Agile CRM
8.7
JDA Commerce Suite
Custom objects
Agile CRM
7.8
JDA Commerce Suite
Scripting environment
Agile CRM
6.6
JDA Commerce Suite
API for custom integration
Agile CRM
8.6
JDA Commerce Suite

Security

Agile CRM
8.0
JDA Commerce Suite
Single sign-on capability
Agile CRM
8.3
JDA Commerce Suite
Role-based user permissions
Agile CRM
7.6
JDA Commerce Suite

Social CRM

Agile CRM
5.9
JDA Commerce Suite
Social data
Agile CRM
5.8
JDA Commerce Suite
Social engagement
Agile CRM
5.9
JDA Commerce Suite

Integrations with 3rd-party Software

Agile CRM
7.9
JDA Commerce Suite
Marketing automation
Agile CRM
7.8
JDA Commerce Suite
Compensation management
Agile CRM
7.9
JDA Commerce Suite

Platform

Agile CRM
8.0
JDA Commerce Suite
Mobile access
Agile CRM
8.0
JDA Commerce Suite

Online Storefront

Agile CRM
JDA Commerce Suite
7.0
Product catalog & listings
Agile CRM
JDA Commerce Suite
7.0
Product management
Agile CRM
JDA Commerce Suite
7.0
Bulk product upload
Agile CRM
JDA Commerce Suite
7.0
Website integration
Agile CRM
JDA Commerce Suite
7.0

eCommerce Marketing

Agile CRM
JDA Commerce Suite
7.0
Promotions & discounts
Agile CRM
JDA Commerce Suite
7.0

eCommerce Business Management

Agile CRM
JDA Commerce Suite
7.0
Order processing
Agile CRM
JDA Commerce Suite
7.0
Inventory management
Agile CRM
JDA Commerce Suite
7.0
Shipping
Agile CRM
JDA Commerce Suite
7.0
Custom functionality
Agile CRM
JDA Commerce Suite
7.0

Pros

  • The template emails saves a lot of time and is used quite often.
  • The synchronization of contacts from Outlook to GMail and other platforms allows easy follow-up to all communications for each lead, deal and contact.
  • The integrations with websites and providers promotes encourage to explore more solutions to improve business activities.
  • The chat support is very helpful. They're patient and will answer your questions and offer recommendations to their development team to implement them as new features if it's important your business needs.
No photo available
  • Efficient order fulfillment that is based on demand and labor availability.
  • Single view of inventory and order information.
  • Ease of use.
No photo available

Cons

  • The learning process is more challenging and takes longer to get used to the way things are handled in Agile CRM.
  • Agile CRM needs to improve their testing and preview options for different campaign segments.
  • There are some user interface tasks that could be made more user friendly such as setting up email templates and forms templates.
No photo available
  • Earlier JDA versions did not supporting all the protocols for integration for example, sonic MQ. We had to spend lot of time writing adapters for that.
No photo available

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Much easier to set up against Zoho.User-friendly against Zoho.Team acceptance against Zoho.
Deborah Felicio profile photo
The decision was already made by the architects and by the time I joined [the company]. The JDA implementation was already in place. However, the cost of the product and the targeted retailers would have made a lot of sense when choosing JDA Commerce Suite.
No photo available

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • All contact data is in one spot
  • You can see a detailed view of each contact's deal history
  • It is a more affordable option than some CRMs
Victoria Hoete-Dodd profile photo
  • Reduction in slow-moving inventory and out of stock messages which in turn helped clients to get more ROI.
  • Efficient inventory management across all DCs and stores increased the accuracy of promising of inventory and forecasts.
No photo available

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

JDA Commerce Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details