What users are saying about

Agile CRM

Top Rated
58 Ratings

Agile CRM

Top Rated
58 Ratings
Score 7.4 out of 101

JDA Commerce Suite

3 Ratings
Score 6 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

JDA Commerce Suite

For small to medium retailers, JDA commerce suite is more appropriate.
No photo available

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
JDA Commerce Suite
Customer data management / contact management
Agile CRM
8.7
JDA Commerce Suite
Workflow management
Agile CRM
7.4
JDA Commerce Suite
Territory management
Agile CRM
6.6
JDA Commerce Suite
Opportunity management
Agile CRM
8.0
JDA Commerce Suite
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
JDA Commerce Suite
Contract management
Agile CRM
7.5
JDA Commerce Suite
Quote & order management
Agile CRM
6.5
JDA Commerce Suite
Interaction tracking
Agile CRM
8.3
JDA Commerce Suite
Channel / partner relationship management
Agile CRM
8.3
JDA Commerce Suite

Customer Service & Support

Agile CRM
6.8
JDA Commerce Suite
Case management
Agile CRM
7.0
JDA Commerce Suite
Call center management
Agile CRM
6.4
JDA Commerce Suite
Help desk management
Agile CRM
7.1
JDA Commerce Suite

Marketing Automation

Agile CRM
8.5
JDA Commerce Suite
Lead management
Agile CRM
8.6
JDA Commerce Suite
Email marketing
Agile CRM
8.4
JDA Commerce Suite

CRM Project Management

Agile CRM
6.6
JDA Commerce Suite
Task management
Agile CRM
7.3
JDA Commerce Suite
Billing and invoicing management
Agile CRM
5.6
JDA Commerce Suite
Reporting
Agile CRM
7.0
JDA Commerce Suite

CRM Reporting & Analytics

Agile CRM
6.8
JDA Commerce Suite
Forecasting
Agile CRM
6.0
JDA Commerce Suite
Pipeline visualization
Agile CRM
8.3
JDA Commerce Suite
Customizable reports
Agile CRM
6.1
JDA Commerce Suite

Customization

Agile CRM
7.8
JDA Commerce Suite
Custom fields
Agile CRM
8.7
JDA Commerce Suite
Custom objects
Agile CRM
7.7
JDA Commerce Suite
Scripting environment
Agile CRM
6.4
JDA Commerce Suite
API for custom integration
Agile CRM
8.5
JDA Commerce Suite

Security

Agile CRM
7.9
JDA Commerce Suite
Single sign-on capability
Agile CRM
8.3
JDA Commerce Suite
Role-based user permissions
Agile CRM
7.5
JDA Commerce Suite

Social CRM

Agile CRM
5.8
JDA Commerce Suite
Social data
Agile CRM
5.8
JDA Commerce Suite
Social engagement
Agile CRM
5.9
JDA Commerce Suite

Integrations with 3rd-party Software

Agile CRM
7.7
JDA Commerce Suite
Marketing automation
Agile CRM
7.7
JDA Commerce Suite
Compensation management
Agile CRM
7.6
JDA Commerce Suite

Platform

Agile CRM
8.0
JDA Commerce Suite
Mobile access
Agile CRM
8.0
JDA Commerce Suite

Online Storefront

Agile CRM
JDA Commerce Suite
7.0
Product catalog & listings
Agile CRM
JDA Commerce Suite
7.0
Product management
Agile CRM
JDA Commerce Suite
7.0
Bulk product upload
Agile CRM
JDA Commerce Suite
7.0
Website integration
Agile CRM
JDA Commerce Suite
7.0

eCommerce Marketing

Agile CRM
JDA Commerce Suite
7.0
Promotions & discounts
Agile CRM
JDA Commerce Suite
7.0

eCommerce Business Management

Agile CRM
JDA Commerce Suite
7.0
Order processing
Agile CRM
JDA Commerce Suite
7.0
Inventory management
Agile CRM
JDA Commerce Suite
7.0
Shipping
Agile CRM
JDA Commerce Suite
7.0
Custom functionality
Agile CRM
JDA Commerce Suite
7.0

Pros

  • Easy to add new contacts whether manually or automatically as they fill in forms on site.
  • The banners feature is useful to flag important messages regarding certain users.
  • The email reporting is easy to see CTR open rate etc.
Victoria Hoete-Dodd profile photo
  • Efficient order fulfillment that is based on demand and labor availability.
  • Single view of inventory and order information.
  • Ease of use.
No photo available

Cons

  • While many aspects of the software are intuitive and simple to implement, much of the marketing automation functions assumed a level of technical familiarity that was beyond the average user. As soon as a tutorial tells me to get something from GitHub, I get the idea they're talking to a technician.
  • The help files, tutorials were of low quality and not always kept up to date with changes in layout of the software etc.
  • During the period we were using Agile CRM, I had to constantly trawl through their update logs and forum. This is because, as the name Agile suggests, the development and improvement of the software was constantly evolving in an organic fashion. But many of the developments were not relevant to us; majorly they were integrations with obscure apps that I would never use. But I had to understand 20 changes to locate the one that had some relevance to me.
Colin Butler profile photo
  • Earlier JDA versions did not supporting all the protocols for integration for example, sonic MQ. We had to spend lot of time writing adapters for that.
No photo available

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM did most of what PipeDrive did, some of what Hubspot does, and a range of other stuff that I was starry eyed about at the outset. but I eventually concluded that a jack-of-all-trades was not what i was looking for. And while the support team tried, they didn't have English as their first language and weren't on my time zone so all those factors conspired to turn me off on the end.
Colin Butler profile photo
The decision was already made by the architects and by the time I joined [the company]. The JDA implementation was already in place. However, the cost of the product and the targeted retailers would have made a lot of sense when choosing JDA Commerce Suite.
No photo available

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • It may be me but I spent a disproportionate amount of time figuring out how to derive more ROI from Agile CRM. The functionality and facilities were there but I eventually gave up as it was taking too much time and attention.
Colin Butler profile photo
  • Reduction in slow-moving inventory and out of stock messages which in turn helped clients to get more ROI.
  • Efficient inventory management across all DCs and stores increased the accuracy of promising of inventory and forecasts.
No photo available

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

JDA Commerce Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details