What users are saying about
Top Rated
61 Ratings
58 Ratings
Top Rated
61 Ratings
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Score 7.3 out of 101
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

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Likelihood to Recommend

Agile CRM

Agile seems suitable if you set up correctly from the get go. Once you have over 10000 contacts it's hard to clean up the list e.g tags. If you want to edit or delete them how can you?
Victoria Hoete-Dodd profile photo

NetSuite CRM+

We keep our customer's information in NetSuite, from contacts to products purchased. It helps us to keep an accurate record of how to get a hold of our customers in addition to the products they've purchased. Everything from the initial quote, to the final purchase order. It's a really good, useful tool.
Paul Mills profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
NetSuite CRM+
7.1
Customer data management / contact management
Agile CRM
8.7
NetSuite CRM+
8.1
Workflow management
Agile CRM
7.4
NetSuite CRM+
6.8
Territory management
Agile CRM
6.7
NetSuite CRM+
7.1
Opportunity management
Agile CRM
8.0
NetSuite CRM+
8.0
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
NetSuite CRM+
5.2
Contract management
Agile CRM
7.6
NetSuite CRM+
7.0
Quote & order management
Agile CRM
6.6
NetSuite CRM+
8.9
Interaction tracking
Agile CRM
8.4
NetSuite CRM+
7.3
Channel / partner relationship management
Agile CRM
8.6
NetSuite CRM+
5.3

Customer Service & Support

Agile CRM
6.8
NetSuite CRM+
6.8
Case management
Agile CRM
7.0
NetSuite CRM+
7.3
Call center management
Agile CRM
6.4
NetSuite CRM+
6.3
Help desk management
Agile CRM
7.1
NetSuite CRM+
6.6

Marketing Automation

Agile CRM
8.5
NetSuite CRM+
6.0
Lead management
Agile CRM
8.6
NetSuite CRM+
6.6
Email marketing
Agile CRM
8.5
NetSuite CRM+
5.4

CRM Project Management

Agile CRM
6.7
NetSuite CRM+
8.7
Task management
Agile CRM
7.3
NetSuite CRM+
8.0
Billing and invoicing management
Agile CRM
5.7
NetSuite CRM+
9.0
Reporting
Agile CRM
7.0
NetSuite CRM+
9.0

CRM Reporting & Analytics

Agile CRM
6.8
NetSuite CRM+
7.0
Forecasting
Agile CRM
6.0
NetSuite CRM+
6.7
Pipeline visualization
Agile CRM
8.4
NetSuite CRM+
6.7
Customizable reports
Agile CRM
6.1
NetSuite CRM+
7.5

Customization

Agile CRM
7.9
NetSuite CRM+
7.9
Custom fields
Agile CRM
8.7
NetSuite CRM+
8.9
Custom objects
Agile CRM
7.8
NetSuite CRM+
7.7
Scripting environment
Agile CRM
6.6
NetSuite CRM+
7.7
API for custom integration
Agile CRM
8.6
NetSuite CRM+
7.1

Security

Agile CRM
8.0
NetSuite CRM+
7.8
Single sign-on capability
Agile CRM
8.3
NetSuite CRM+
6.5
Role-based user permissions
Agile CRM
7.6
NetSuite CRM+
9.2

Social CRM

Agile CRM
5.9
NetSuite CRM+
5.0
Social data
Agile CRM
5.8
NetSuite CRM+
5.0
Social engagement
Agile CRM
5.9
NetSuite CRM+
5.0

Integrations with 3rd-party Software

Agile CRM
7.9
NetSuite CRM+
7.1
Marketing automation
Agile CRM
7.8
NetSuite CRM+
7.2
Compensation management
Agile CRM
7.9
NetSuite CRM+
7.0

Platform

Agile CRM
8.0
NetSuite CRM+
5.6
Mobile access
Agile CRM
8.0
NetSuite CRM+
5.6

Pros

  • Tracks all of our clients, prospects and sales pipeline
  • Manages inbound leads and marketing automation
  • Acts as a bulk email system for messages and e-newsletters
Jez John profile photo
  • NetSuite is a good central location to retain customer information, from contacts to company address
  • NetSuite helps us maintain customer purchases, what products they've purchased.
  • NetSuite helps us to maintains records of customer's transactions, sales orders, PO's, order process.
Paul Mills profile photo

Cons

  • While many aspects of the software are intuitive and simple to implement, much of the marketing automation functions assumed a level of technical familiarity that was beyond the average user. As soon as a tutorial tells me to get something from GitHub, I get the idea they're talking to a technician.
  • The help files, tutorials were of low quality and not always kept up to date with changes in layout of the software etc.
  • During the period we were using Agile CRM, I had to constantly trawl through their update logs and forum. This is because, as the name Agile suggests, the development and improvement of the software was constantly evolving in an organic fashion. But many of the developments were not relevant to us; majorly they were integrations with obscure apps that I would never use. But I had to understand 20 changes to locate the one that had some relevance to me.
Colin Butler profile photo
  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
NetSuite CRM+6.5
Based on 10 answers
Cost and savings achieved.Availability of NetSuite folks from offshore.Overall satisfaction from purchase.
Khader Mohammed (khadermohammed@aol.com) profile photo

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
NetSuite CRM+8.0
Based on 1 answer
NetSuite CRM+ is overall very usable once you have had experience and training with the software.
Crystal Bruster profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
NetSuite CRM+5.3
Based on 2 answers
it is not enterprise class yet
Khader Mohammed (khadermohammed@aol.com) profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
NetSuite CRM+6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh profile photo

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
NetSuite CRM+5.9
Based on 3 answers
I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.
Stephanie Locke profile photo

Alternatives Considered

With Agile CRM, I get the most bang for my buck, being a one-man operation. Their selling point that they offer everything you need is very sexy when the budget is limited. At the end of the day, Agile CRM offered a solution to my core business problem (which was centralizing client information) where other platforms do super sexy things, that I really did not need - and most were a lot more expensive.
Vilhelm Kruse profile photo
NetSuite was selected before I joined the company. More powerful but less intuitive than other CRMs I have encountered.
Kevin Simms profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • no difference as yet as we only started using for sales
Deborah Felicio profile photo
  • It was wonderful to be able to see the entire picture of a client. It saved a lot of time and energy when dealing with long term clients.
Beth Butler- Kelleher profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

NetSuite CRM+

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details