What users are saying about
65 Ratings
61 Ratings
65 Ratings
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Score 7.3 out of 101
61 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

NetSuite CRM+

We keep our customer's information in NetSuite, from contacts to products purchased. It helps us to keep an accurate record of how to get a hold of our customers in addition to the products they've purchased. Everything from the initial quote, to the final purchase order. It's a really good, useful tool.
Paul Mills profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
8.1
NetSuite CRM+
7.2
Customer data management / contact management
Agile CRM
8.8
NetSuite CRM+
8.2
Workflow management
Agile CRM
7.7
NetSuite CRM+
6.9
Territory management
Agile CRM
7.5
NetSuite CRM+
7.2
Opportunity management
Agile CRM
8.2
NetSuite CRM+
8.0
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.4
NetSuite CRM+
5.2
Contract management
Agile CRM
7.8
NetSuite CRM+
7.0
Quote & order management
Agile CRM
7.0
NetSuite CRM+
9.3
Interaction tracking
Agile CRM
8.2
NetSuite CRM+
7.2
Channel / partner relationship management
Agile CRM
8.9
NetSuite CRM+
5.4

Customer Service & Support

Agile CRM
7.0
NetSuite CRM+
6.9
Case management
Agile CRM
7.1
NetSuite CRM+
7.4
Call center management
Agile CRM
6.8
NetSuite CRM+
6.6
Help desk management
Agile CRM
7.1
NetSuite CRM+
6.8

Marketing Automation

Agile CRM
8.5
NetSuite CRM+
5.9
Lead management
Agile CRM
8.5
NetSuite CRM+
6.4
Email marketing
Agile CRM
8.5
NetSuite CRM+
5.4

CRM Project Management

Agile CRM
7.4
NetSuite CRM+
8.7
Task management
Agile CRM
7.8
NetSuite CRM+
8.1
Billing and invoicing management
Agile CRM
7.0
NetSuite CRM+
9.0
Reporting
Agile CRM
7.3
NetSuite CRM+
9.0

CRM Reporting & Analytics

Agile CRM
7.2
NetSuite CRM+
7.0
Forecasting
Agile CRM
6.7
NetSuite CRM+
6.8
Pipeline visualization
Agile CRM
8.3
NetSuite CRM+
6.8
Customizable reports
Agile CRM
6.6
NetSuite CRM+
7.5

Customization

Agile CRM
8.2
NetSuite CRM+
8.0
Custom fields
Agile CRM
8.6
NetSuite CRM+
9.0
Custom objects
Agile CRM
7.9
NetSuite CRM+
7.9
Scripting environment
Agile CRM
7.9
NetSuite CRM+
7.8
API for custom integration
Agile CRM
8.3
NetSuite CRM+
7.2

Security

Agile CRM
8.1
NetSuite CRM+
7.8
Single sign-on capability
Agile CRM
8.3
NetSuite CRM+
6.4
Role-based user permissions
Agile CRM
7.9
NetSuite CRM+
9.1

Social CRM

Agile CRM
6.5
NetSuite CRM+
5.0
Social data
Agile CRM
6.6
NetSuite CRM+
5.0
Social engagement
Agile CRM
6.4
NetSuite CRM+
5.0

Integrations with 3rd-party Software

Agile CRM
8.2
NetSuite CRM+
7.1
Marketing automation
Agile CRM
8.2
NetSuite CRM+
7.2
Compensation management
Agile CRM
8.2
NetSuite CRM+
6.9

Platform

Agile CRM
8.3
NetSuite CRM+
5.3
Mobile access
Agile CRM
8.3
NetSuite CRM+
5.3

Pros

Agile CRM

  • Easy to add new contacts whether manually or automatically as they fill in forms on site.
  • The banners feature is useful to flag important messages regarding certain users.
  • The email reporting is easy to see CTR open rate etc.
Victoria Hoete-Dodd profile photo

NetSuite CRM+

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke profile photo

Cons

Agile CRM

  • UI and UX - it's improving and it's 90% a joy to use. Some things are just really clunky with multiple windows opening (newsletter campaign management is a good example).
  • I have yet to see their approach to the new EU data protection regulation which would be a deal breaker and would entail us leaving them if their plans are not published soon. That said I think most tech companies are guilty of a lack of planning.
  • Ticketing feels poor compared to Zend Desk and Zoho Desk.
Jez John profile photo

NetSuite CRM+

  • NetSuite CRM provides no metrics for batch customer scoring. This is a feature that must be built into the platform or manually managed and updated for each customer.
No photo available

Likelihood to Renew

Agile CRM

Agile CRM 10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo

NetSuite CRM+

NetSuite CRM+ 6.5
Based on 10 answers
We are forced to renew until we are able to migrate to separate systems. Once you are on Netsuite you are simply held hostage until you have the resources to change if you desire to.
No photo available

Usability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo

NetSuite CRM+

NetSuite CRM+ 8.0
Based on 1 answer
NetSuite CRM+ is overall very usable once you have had experience and training with the software.
Crystal Bruster profile photo

Reliability and Availability

Agile CRM

Agile CRM 10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo

NetSuite CRM+

No score
No answers yet
No answers on this topic

Performance

Agile CRM

Agile CRM 10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo

NetSuite CRM+

No score
No answers yet
No answers on this topic

Support

Agile CRM

Agile CRM 5.2
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo

NetSuite CRM+

NetSuite CRM+ 5.3
Based on 2 answers
it is not enterprise class yet
Khader Mohammed (khadermohammed@aol.com) profile photo

Online Training

Agile CRM

Agile CRM 10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo

NetSuite CRM+

NetSuite CRM+ 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh profile photo

Implementation

Agile CRM

Agile CRM 10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo

NetSuite CRM+

NetSuite CRM+ 5.9
Based on 3 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
No photo available

Alternatives Considered

Agile CRM

Agile CRM did most of what PipeDrive did, some of what Hubspot does, and a range of other stuff that I was starry eyed about at the outset. but I eventually concluded that a jack-of-all-trades was not what i was looking for. And while the support team tried, they didn't have English as their first language and weren't on my time zone so all those factors conspired to turn me off on the end.
Colin Butler profile photo

NetSuite CRM+

I have used Salesforce and Zoho CRM and both seem to be more user-friendly than Netsuite.
Benny Luera profile photo

Scalability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo

NetSuite CRM+

No score
No answers yet
No answers on this topic

Return on Investment

Agile CRM

  • All contact data is in one spot
  • You can see a detailed view of each contact's deal history
  • It is a more affordable option than some CRMs
Victoria Hoete-Dodd profile photo

NetSuite CRM+

  • Positive ROI -The ability to provide better customer service.
  • Positive ROI - Information can be keep soft copy (electronically) for multi-location access and storage.
  • Positive ROI - Increase in employee efficiency and communications.
Crystal Bruster profile photo

Pricing Details

Agile CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

NetSuite CRM+

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison