What users are saying about

Agile CRM

Top Rated
59 Ratings

NetSuite CRM+

57 Ratings

Agile CRM

Top Rated
59 Ratings
Score 7.3 out of 101

NetSuite CRM+

57 Ratings
Score 7.3 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited as a business tool bringing together sales and marketing in a comprehensive and intelligent way. It offers a friendly and user-friendly interface for those looking to integrate with other software products. It allows synchronization and organization of contacts and saves time by eliminating menial administrative tasks.
No photo available

NetSuite CRM+

We keep our customer's information in NetSuite, from contacts to products purchased. It helps us to keep an accurate record of how to get a hold of our customers in addition to the products they've purchased. Everything from the initial quote, to the final purchase order. It's a really good, useful tool.
Paul Mills profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
NetSuite CRM+
7.0
Customer data management / contact management
Agile CRM
8.7
NetSuite CRM+
7.9
Workflow management
Agile CRM
7.4
NetSuite CRM+
6.8
Territory management
Agile CRM
6.6
NetSuite CRM+
7.0
Opportunity management
Agile CRM
8.0
NetSuite CRM+
7.9
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
NetSuite CRM+
5.1
Contract management
Agile CRM
7.5
NetSuite CRM+
7.0
Quote & order management
Agile CRM
6.5
NetSuite CRM+
8.6
Interaction tracking
Agile CRM
8.3
NetSuite CRM+
7.3
Channel / partner relationship management
Agile CRM
8.3
NetSuite CRM+
5.2

Customer Service & Support

Agile CRM
6.8
NetSuite CRM+
6.7
Case management
Agile CRM
7.0
NetSuite CRM+
7.3
Call center management
Agile CRM
6.4
NetSuite CRM+
6.3
Help desk management
Agile CRM
7.1
NetSuite CRM+
6.6

Marketing Automation

Agile CRM
8.5
NetSuite CRM+
6.0
Lead management
Agile CRM
8.6
NetSuite CRM+
6.5
Email marketing
Agile CRM
8.4
NetSuite CRM+
5.4

CRM Project Management

Agile CRM
6.6
NetSuite CRM+
8.6
Task management
Agile CRM
7.3
NetSuite CRM+
8.0
Billing and invoicing management
Agile CRM
5.6
NetSuite CRM+
9.0
Reporting
Agile CRM
7.0
NetSuite CRM+
8.9

CRM Reporting & Analytics

Agile CRM
6.8
NetSuite CRM+
6.9
Forecasting
Agile CRM
6.0
NetSuite CRM+
6.6
Pipeline visualization
Agile CRM
8.4
NetSuite CRM+
6.6
Customizable reports
Agile CRM
6.1
NetSuite CRM+
7.4

Customization

Agile CRM
7.8
NetSuite CRM+
7.7
Custom fields
Agile CRM
8.7
NetSuite CRM+
8.8
Custom objects
Agile CRM
7.7
NetSuite CRM+
7.6
Scripting environment
Agile CRM
6.4
NetSuite CRM+
7.6
API for custom integration
Agile CRM
8.5
NetSuite CRM+
6.9

Security

Agile CRM
7.9
NetSuite CRM+
7.9
Single sign-on capability
Agile CRM
8.3
NetSuite CRM+
6.5
Role-based user permissions
Agile CRM
7.5
NetSuite CRM+
9.2

Social CRM

Agile CRM
5.8
NetSuite CRM+
5.0
Social data
Agile CRM
5.8
NetSuite CRM+
5.0
Social engagement
Agile CRM
5.9
NetSuite CRM+
5.0

Integrations with 3rd-party Software

Agile CRM
7.7
NetSuite CRM+
7.1
Marketing automation
Agile CRM
7.7
NetSuite CRM+
7.2
Compensation management
Agile CRM
7.6
NetSuite CRM+
7.0

Platform

Agile CRM
8.0
NetSuite CRM+
5.6
Mobile access
Agile CRM
8.0
NetSuite CRM+
5.6

Pros

  • Agile CRM makes it easy to find out exactly where we are with any potential deal. It tracks notes that we enter directly into the program as well as displays emails and related people and deals with the click of a mouse.
  • Agile CRM has some remarkably capable marketing automation capabilities that we are just tapping into. You can set up drip campaigns, automated responses, and with Zapier, you can do even more.
  • The Kanban style deal board… See exactly where each deal is and where we need to pay attention. In short, it shows us the next right thing to do.
Mike Wittenstein profile photo
  • Netsuite is a very strong stand alone CRM for small businesses (under 1-3 million per year.)
  • It excels as single item purchases, and small order sizes.
  • The accounting and reporting functionality can be very good if you are doing very standard reporting, it all comes "pre-boxed".
  • The manual fulfillment process on simple orders is very straight forward and can be split into "pick", "pack", "ship". It will also integrate directly into FedEx or UPS.
  • Automated report emailing via schedule.
  • Decent user role/permission management.
No photo available

Cons

  • On the deal board, I'd like for agile to show how many days a deal has been in that stage. That information is available in other places, but having it on the Kanban board would be great.
  • It takes quite a bit of contextual understanding to make the marketing automation work. It would be much better if more of that information were available in the interface so you didn't have to do so much off program research and decisioning prior to implementing your ideas.
  • I'd like for agile CRM to also offer a "picture" of how the existing marketing automations and campaigns interact with each other, to avoid embarrassing or duplicate emails and other actions.
Mike Wittenstein profile photo
  • NetSuite CRM provides no metrics for batch customer scoring. This is a feature that must be built into the platform or manually managed and updated for each customer.
No photo available

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
NetSuite CRM+6.5
Based on 10 answers
We are forced to renew until we are able to migrate to separate systems. Once you are on Netsuite you are simply held hostage until you have the resources to change if you desire to.
No photo available

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
NetSuite CRM+8.0
Based on 1 answer
NetSuite CRM+ is overall very usable once you have had experience and training with the software.
Crystal Bruster profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
NetSuite CRM+5.3
Based on 2 answers
it is not enterprise class yet
Khader Mohammed (khadermohammed@aol.com) profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
NetSuite CRM+6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh profile photo

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
NetSuite CRM+5.9
Based on 3 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
No photo available

Alternatives Considered

Agile CRM is much less expensive than Salesforce. It might not have all the potential of those thousands of add-ons, but for those who have basic needs – and the need to customize to some extent, it more than delivers.Agile CRM has more advanced features, particularly around marketing automation, and hub spot does. While hub spot is free for the CRM element, using the other tools that come standard and agile CRM raises your cost considerably.Outlook for business just isn't organized in a friendly enough way for you to see who you know and to keep things current.
Mike Wittenstein profile photo
NetSuite was selected before I joined the company. More powerful but less intuitive than other CRMs I have encountered.
Kevin Simms profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Agile CRM is such an integral part of our business, that I can imagine life without it. If we didn't have it, it would mean missing important calls, not following up on key leads, and not having current contact information for many of our clients, vendors, and prospects.
  • In addition to cost savings, agile CRM also helps me save time. It's very responsive, so updating records is not a hassle. I particularly like being able to import details from someone's LinkedIn page without having the type of thing.
Mike Wittenstein profile photo
  • NetSuite is very costly - Make sure to research and understand what you're getting into.
  • Cloud based system which sometimes is good and bad.
No photo available

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

NetSuite CRM+

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details