What users are saying about
Top Rated
62 Ratings
12 Ratings
Top Rated
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

Add comparison

Likelihood to Recommend

Agile CRM

Agile seems suitable if you set up correctly from the get go. Once you have over 10000 contacts it's hard to clean up the list e.g tags. If you want to edit or delete them how can you?
Victoria Hoete-Dodd profile photo

OnePageCRM

I have a very simplistic use for CRM and I don't like ones that are complicated or too expensive for a solus user.
OnePageCRM is a GTD (Getting Things Done) system which is intuitive and easy to get started without loads of complicated configuration.
Nigel Heaton profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
OnePageCRM
8.0
Customer data management / contact management
Agile CRM
8.8
OnePageCRM
8.0
Workflow management
Agile CRM
7.4
OnePageCRM
6.0
Territory management
Agile CRM
6.8
OnePageCRM
Opportunity management
Agile CRM
8.0
OnePageCRM
9.0
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
OnePageCRM
Contract management
Agile CRM
7.6
OnePageCRM
9.0
Quote & order management
Agile CRM
6.6
OnePageCRM
Interaction tracking
Agile CRM
8.4
OnePageCRM
Channel / partner relationship management
Agile CRM
8.7
OnePageCRM

Customer Service & Support

Agile CRM
6.8
OnePageCRM
Case management
Agile CRM
6.9
OnePageCRM
Call center management
Agile CRM
6.4
OnePageCRM
Help desk management
Agile CRM
7.0
OnePageCRM

Marketing Automation

Agile CRM
8.5
OnePageCRM
8.5
Lead management
Agile CRM
8.6
OnePageCRM
9.0
Email marketing
Agile CRM
8.5
OnePageCRM
8.0

CRM Project Management

Agile CRM
6.7
OnePageCRM
9.0
Task management
Agile CRM
7.4
OnePageCRM
10.0
Billing and invoicing management
Agile CRM
5.8
OnePageCRM
Reporting
Agile CRM
7.0
OnePageCRM
8.0

CRM Reporting & Analytics

Agile CRM
6.9
OnePageCRM
8.0
Forecasting
Agile CRM
6.0
OnePageCRM
Pipeline visualization
Agile CRM
8.4
OnePageCRM
8.0
Customizable reports
Agile CRM
6.1
OnePageCRM

Customization

Agile CRM
7.9
OnePageCRM
Custom fields
Agile CRM
8.7
OnePageCRM
Custom objects
Agile CRM
7.8
OnePageCRM
Scripting environment
Agile CRM
6.7
OnePageCRM
API for custom integration
Agile CRM
8.6
OnePageCRM

Security

Agile CRM
8.0
OnePageCRM
9.0
Single sign-on capability
Agile CRM
8.3
OnePageCRM
9.0
Role-based user permissions
Agile CRM
7.6
OnePageCRM

Social CRM

Agile CRM
5.9
OnePageCRM
Social data
Agile CRM
5.9
OnePageCRM
Social engagement
Agile CRM
5.9
OnePageCRM

Integrations with 3rd-party Software

Agile CRM
8.0
OnePageCRM
Marketing automation
Agile CRM
7.9
OnePageCRM
Compensation management
Agile CRM
8.0
OnePageCRM

Platform

Agile CRM
8.0
OnePageCRM
9.0
Mobile access
Agile CRM
8.0
OnePageCRM
9.0

Pros

  • The functionality of creating the campaign is very well thought out. It's extremely intuitive and I'm able to create what is considered complex campaigns with ease.
  • The ability to add points to the profile of a lead and rank them makes sorting and targeting potential customers very easy.
  • Review profile of a lead is very easy. Custom fields are easy to create and are visible in the profile.
Steven Davis profile photo
  • Keep tabs on deals in progress
  • The work stream is great and it's easy to use
  • Forces next steps to be scheduled. Again, it has an intuitive interface which means that the "getting things done" principals are easy to use
  • Allows dialing and emailing directly from the software
Nigel Heaton profile photo

Cons

  • If a lead is marked as "hard bounce", meaning that a sent email bounced, the system will not send any more emails to that lead. The only way to fix this is to delete the lead and add it again. This results in losing all history from the lead.
Steven Davis profile photo
  • The ability to interface with all or many VoIP services would be top of my priority list
  • Skype is not a favourite of mine, but Google hangouts is which is now included with OnePageCRM
  • The ability to create email templates would be good. I have a separate app for that, but it would be good to have it on board
Nigel Heaton profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I trialed a number of other CRMs much to the disgust of my colleagues!
  • Pipedrive was great but more sales focussed and heavy on Javascript so felt slow at times
  • OnePageCRM was good but no sales automation when we tried it
  • Highrise - wanted to love it but too basic and even though we had a free license bundled with Basecamp we didn't use it.
  • Capsule was good but basic
  • Salesforce was too complicated to learn
  • Infusionsoft and Hubspot were too hard sell (Hubspot wanted a 1 year commitment)
Jez John profile photo
Again, my review is based upon my desire for an easy life using a CRM. I have little doubt that OnePageCRM would be configurable for most applications, sophisticated or not. For sales, the way OnePageCRM uses the GTD (Getting Things Done) principal is key to the success I've had with it and what sets it apart from many other programs.
Nigel Heaton profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • It may be me but I spent a disproportionate amount of time figuring out how to derive more ROI from Agile CRM. The functionality and facilities were there but I eventually gave up as it was taking too much time and attention.
Colin Butler profile photo
  • The thing is, GTD seems to work well for me and ensures that I don't forget to follow up which is the number one failure in sales prospecting. So, the ROI is obviously good.
Nigel Heaton profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

OnePageCRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details