What users are saying about
Top Rated
62 Ratings
Top Rated
62 Ratings
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Score 7.3 out of 101
103 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
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Oracle CRM On Demand

Oracle On Demand is suitable for all organisation of different sizes and types. It serves the marketing, sales, service and call center departments. So any organisation with either one of the departments can use the software swiftly without any inconvenience.
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Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
Oracle CRM On Demand
8.8
Customer data management / contact management
Agile CRM
8.7
Oracle CRM On Demand
9.1
Workflow management
Agile CRM
7.4
Oracle CRM On Demand
9.0
Territory management
Agile CRM
6.7
Oracle CRM On Demand
8.8
Opportunity management
Agile CRM
8.0
Oracle CRM On Demand
8.8
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Oracle CRM On Demand
9.0
Contract management
Agile CRM
7.6
Oracle CRM On Demand
8.8
Quote & order management
Agile CRM
6.6
Oracle CRM On Demand
8.5
Interaction tracking
Agile CRM
8.4
Oracle CRM On Demand
8.8
Channel / partner relationship management
Agile CRM
8.6
Oracle CRM On Demand
8.6

Customer Service & Support

Agile CRM
6.8
Oracle CRM On Demand
8.9
Case management
Agile CRM
7.0
Oracle CRM On Demand
8.8
Call center management
Agile CRM
6.4
Oracle CRM On Demand
9.2
Help desk management
Agile CRM
7.0
Oracle CRM On Demand
8.8

Marketing Automation

Agile CRM
8.5
Oracle CRM On Demand
9.2
Lead management
Agile CRM
8.6
Oracle CRM On Demand
9.3
Email marketing
Agile CRM
8.5
Oracle CRM On Demand
9.1

CRM Project Management

Agile CRM
6.7
Oracle CRM On Demand
8.9
Task management
Agile CRM
7.3
Oracle CRM On Demand
9.0
Billing and invoicing management
Agile CRM
5.7
Oracle CRM On Demand
9.2
Reporting
Agile CRM
7.0
Oracle CRM On Demand
8.6

CRM Reporting & Analytics

Agile CRM
6.8
Oracle CRM On Demand
8.6
Forecasting
Agile CRM
6.0
Oracle CRM On Demand
8.5
Pipeline visualization
Agile CRM
8.4
Oracle CRM On Demand
8.9
Customizable reports
Agile CRM
6.1
Oracle CRM On Demand
8.5

Customization

Agile CRM
7.9
Oracle CRM On Demand
8.7
Custom fields
Agile CRM
8.7
Oracle CRM On Demand
9.1
Custom objects
Agile CRM
7.8
Oracle CRM On Demand
8.5
Scripting environment
Agile CRM
6.6
Oracle CRM On Demand
8.5
API for custom integration
Agile CRM
8.6
Oracle CRM On Demand
8.9

Security

Agile CRM
8.0
Oracle CRM On Demand
9.3
Single sign-on capability
Agile CRM
8.3
Oracle CRM On Demand
9.2
Role-based user permissions
Agile CRM
7.6
Oracle CRM On Demand
9.5

Social CRM

Agile CRM
5.9
Oracle CRM On Demand
9.5
Social data
Agile CRM
5.8
Oracle CRM On Demand
9.4
Social engagement
Agile CRM
5.9
Oracle CRM On Demand
9.7

Integrations with 3rd-party Software

Agile CRM
7.9
Oracle CRM On Demand
9.1
Marketing automation
Agile CRM
7.8
Oracle CRM On Demand
8.9
Compensation management
Agile CRM
7.9
Oracle CRM On Demand
9.2

Platform

Agile CRM
8.0
Oracle CRM On Demand
9.3
Mobile access
Agile CRM
8.0
Oracle CRM On Demand
9.3

Pros

  • Easy to add new contacts whether manually or automatically as they fill in forms on site.
  • The banners feature is useful to flag important messages regarding certain users.
  • The email reporting is easy to see CTR open rate etc.
Victoria Hoete-Dodd profile photo
  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand profile photo

Cons

  • A little bit expensive for smaller companies
  • Still not very intuitive and some features that you would think are just common sense, sometimes they are not available
Deborah Felicio profile photo
  • User interface
  • User experience
Marcia Gibson profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
Oracle CRM On Demand9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
Oracle CRM On Demand10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand profile photo

Alternatives Considered

Agile CRM is much less expensive than Salesforce. It might not have all the potential of those thousands of add-ons, but for those who have basic needs – and the need to customize to some extent, it more than delivers.Agile CRM has more advanced features, particularly around marketing automation, and hub spot does. While hub spot is free for the CRM element, using the other tools that come standard and agile CRM raises your cost considerably.Outlook for business just isn't organized in a friendly enough way for you to see who you know and to keep things current.
Mike Wittenstein profile photo
Oracle on demand is customizable and I can configure to meet the complex of customers unique needs. Compared to other software similar to Oracle On Demand it is seamless and very stable with regular maintenance.
Jenny lester profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • no difference as yet as we only started using for sales
Deborah Felicio profile photo
  • Better clients management
  • Improved business to client communication
  • Automation of business processes
Marcia Gibson profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Oracle CRM On Demand

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details