What users are saying about
Top Rated
62 Ratings
Top Rated
62 Ratings
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Score 7.3 out of 101
71 Ratings
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Score 6.7 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
Oracle Siebel CRM
7.5
Customer data management / contact management
Agile CRM
8.7
Oracle Siebel CRM
7.1
Workflow management
Agile CRM
7.4
Oracle Siebel CRM
6.1
Territory management
Agile CRM
6.8
Oracle Siebel CRM
9.0
Opportunity management
Agile CRM
8.0
Oracle Siebel CRM
7.1
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Oracle Siebel CRM
8.0
Contract management
Agile CRM
7.6
Oracle Siebel CRM
7.0
Quote & order management
Agile CRM
6.6
Oracle Siebel CRM
9.0
Interaction tracking
Agile CRM
8.4
Oracle Siebel CRM
8.0
Channel / partner relationship management
Agile CRM
8.6
Oracle Siebel CRM
6.0

Customer Service & Support

Agile CRM
6.8
Oracle Siebel CRM
8.0
Case management
Agile CRM
7.0
Oracle Siebel CRM
8.0
Call center management
Agile CRM
6.4
Oracle Siebel CRM
7.1
Help desk management
Agile CRM
7.0
Oracle Siebel CRM
9.0

Marketing Automation

Agile CRM
8.5
Oracle Siebel CRM
7.5
Lead management
Agile CRM
8.6
Oracle Siebel CRM
8.0
Email marketing
Agile CRM
8.5
Oracle Siebel CRM
7.0

CRM Project Management

Agile CRM
6.7
Oracle Siebel CRM
7.0
Task management
Agile CRM
7.3
Oracle Siebel CRM
7.0
Billing and invoicing management
Agile CRM
5.7
Oracle Siebel CRM
8.0
Reporting
Agile CRM
7.0
Oracle Siebel CRM
6.0

CRM Reporting & Analytics

Agile CRM
6.8
Oracle Siebel CRM
7.1
Forecasting
Agile CRM
6.0
Oracle Siebel CRM
6.1
Pipeline visualization
Agile CRM
8.4
Oracle Siebel CRM
7.0
Customizable reports
Agile CRM
6.1
Oracle Siebel CRM
8.0

Customization

Agile CRM
7.9
Oracle Siebel CRM
7.7
Custom fields
Agile CRM
8.7
Oracle Siebel CRM
8.0
Custom objects
Agile CRM
7.8
Oracle Siebel CRM
8.0
Scripting environment
Agile CRM
6.6
Oracle Siebel CRM
7.0
API for custom integration
Agile CRM
8.6
Oracle Siebel CRM
8.0

Security

Agile CRM
8.0
Oracle Siebel CRM
7.6
Single sign-on capability
Agile CRM
8.3
Oracle Siebel CRM
7.1
Role-based user permissions
Agile CRM
7.6
Oracle Siebel CRM
8.0

Social CRM

Agile CRM
5.9
Oracle Siebel CRM
6.4
Social data
Agile CRM
5.8
Oracle Siebel CRM
6.7
Social engagement
Agile CRM
5.9
Oracle Siebel CRM
6.1

Integrations with 3rd-party Software

Agile CRM
7.9
Oracle Siebel CRM
8.0
Marketing automation
Agile CRM
7.8
Oracle Siebel CRM
7.0
Compensation management
Agile CRM
7.9
Oracle Siebel CRM
9.0

Platform

Agile CRM
8.0
Oracle Siebel CRM
5.1
Mobile access
Agile CRM
8.0
Oracle Siebel CRM
5.1

Pros

  • Intuitive and provides a great user experience through its simple web design; takes no time to set-up and jump right in.
  • Offers integrations with multiple other software platforms to provide a flexible and inclusive business tool.
  • One of the best options available at this price point; plans available to add more features to adjust to your business needs.
No photo available
  • It offers multiple integration options to make things easy for the end user.
  • Customer support of Oracle Siebel offers 24/7 coverage including software updates.
  • Oracle Siebel allows you to integrate other options (Outlook for example) for the ease of being able to handle multiple task directly from the CRM.
  • Easy to learn!
Cesar Pena, MBA profile photo

Cons

  • Reporting is lacking.
  • The more features needed, the pricier the plan.
  • Testing options are lacking.
No photo available
  • Siebel’s remote module needs to be revised to become more effective to use outside a desktop application.
  • At times the customizations can create an issue and the end user is not truly aware of what they are changing/creating.
  • Oracle Siebel CRM is not as widely known/used as other CRM tools such as Salesforce. If you have an issue you might have to spend time with customer support to resolve it. Whereas the user community with Salesforce is large, there is a lot of help out there, from developers, user forums and blogs.
Cesar Pena, MBA profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
Oracle Siebel CRM9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
Oracle Siebel CRM9.0
Based on 1 answer
No answer on this topic is available.

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Saleforce - Too expensive.SugarCRM - Versatile. Free. But Slow.Filemaker - Originally designed my own CRMWhich gave me full control of all functionality. But having an online system that is hosted in the cloud provides considerable advantages particularly when allowing access to remote users.
Steven Davis profile photo
Siebel CRM is available in different modifications and can be tailored to specific needs. The user interface is clean and simple, and it takes very little time to make changes to customizing changes to fit your needs. Siebel CRM also offers multiple integration options to make things easy for user via button-click administration, such as automatically creating tasks, sending emails, or making field updates.
Cesar Pena, MBA profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Very positive ROI, handles lead and event management really well.
  • Keeps the whole team on the same page.
Jez John profile photo
  • Account management is simplified
  • Siebel unlike its competitors is painfully slow and can end up not being used much by employees.
No photo available

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Oracle Siebel CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details