What users are saying about
66 Ratings
66 Ratings
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Score 7.4 out of 101
24 Ratings
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Score 7.8 out of 101

Likelihood to Recommend

Agile CRM

If you want a highly customizable system, this may not be perfect for you. If you want an extremely easy to use and setup system, Agile CRM is perfect. it's incredibly easy to get a team up and running in only a few hours. I set up my system, a campaign, my users, added custom fields, designed a couple of email templates all in one afternoon.
Carol Olona profile photo

Really Simple Systems

Any business owner looking for a database/CRM, for example, we are business consultants, this is the SYSTEM TO USE!
Niki Dealey profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
8.3
Really Simple Systems
7.6
Customer data management / contact management
Agile CRM
8.9
Really Simple Systems
8.0
Workflow management
Agile CRM
7.7
Really Simple Systems
10.0
Territory management
Agile CRM
8.2
Really Simple Systems
Opportunity management
Agile CRM
8.3
Really Simple Systems
7.4
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.4
Really Simple Systems
5.2
Contract management
Agile CRM
8.1
Really Simple Systems
Quote & order management
Agile CRM
7.6
Really Simple Systems
Interaction tracking
Agile CRM
8.3
Really Simple Systems
7.2
Channel / partner relationship management
Agile CRM
9.0
Really Simple Systems

Customer Service & Support

Agile CRM
6.5
Really Simple Systems
8.4
Case management
Agile CRM
6.6
Really Simple Systems
8.3
Call center management
Agile CRM
6.4
Really Simple Systems
Help desk management
Agile CRM
6.6
Really Simple Systems
8.5

Marketing Automation

Agile CRM
8.7
Really Simple Systems
6.8
Lead management
Agile CRM
8.7
Really Simple Systems
6.8
Email marketing
Agile CRM
8.7
Really Simple Systems
6.8

CRM Project Management

Agile CRM
7.3
Really Simple Systems
7.5
Task management
Agile CRM
8.3
Really Simple Systems
8.0
Billing and invoicing management
Agile CRM
6.7
Really Simple Systems
Reporting
Agile CRM
6.8
Really Simple Systems
6.9

CRM Reporting & Analytics

Agile CRM
7.0
Really Simple Systems
7.6
Forecasting
Agile CRM
6.5
Really Simple Systems
7.1
Pipeline visualization
Agile CRM
8.2
Really Simple Systems
7.9
Customizable reports
Agile CRM
6.4
Really Simple Systems
7.7

Customization

Agile CRM
7.5
Really Simple Systems
8.1
Custom fields
Agile CRM
8.6
Really Simple Systems
8.2
Custom objects
Agile CRM
7.2
Really Simple Systems
8.4
Scripting environment
Agile CRM
7.0
Really Simple Systems
API for custom integration
Agile CRM
7.4
Really Simple Systems
7.5

Security

Agile CRM
8.3
Really Simple Systems
7.9
Single sign-on capability
Agile CRM
8.4
Really Simple Systems
Role-based user permissions
Agile CRM
8.1
Really Simple Systems
7.9

Social CRM

Agile CRM
7.3
Really Simple Systems
Social data
Agile CRM
7.4
Really Simple Systems
Social engagement
Agile CRM
7.2
Really Simple Systems

Integrations with 3rd-party Software

Agile CRM
8.0
Really Simple Systems
Marketing automation
Agile CRM
8.6
Really Simple Systems
Compensation management
Agile CRM
7.3
Really Simple Systems

Platform

Agile CRM
7.7
Really Simple Systems
7.6
Mobile access
Agile CRM
7.7
Really Simple Systems
7.6

Pros

Agile CRM

  • The set-up was simple. We ran into a snag with my domain verification, but Agile support worked with me to get it resolved.
  • I love being able to create several scripts based on persona. You can easily use a rule to display the appropriate script for each contact.
  • Even team members new to CRM were able to grasp it and be efficient within a few hours - it's simple to navigate.
Carol Olona profile photo

Really Simple Systems

  • Easy to use
  • Nice layout
  • Low learning curve for basic functionality
  • Web access
Carlos Lemos profile photo

Cons

Agile CRM

  • If a lead is marked as "hard bounce", meaning that a sent email bounced, the system will not send any more emails to that lead. The only way to fix this is to delete the lead and add it again. This results in losing all history from the lead.
Steven Davis profile photo

Really Simple Systems

  • Wish I could sort by tags a bit easier. I manage this by using their Reports feature. But I would like to assign the same task to a list of prospects with the same tag, and the only way I can do that is to either add the task one-by-one or export a report with all the accounts with that tag, add the task in excel, and then import it. Not ideal.
Alison Meredith profile photo

Likelihood to Renew

Agile CRM

Agile CRM 10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo

Really Simple Systems

No score
No answers yet
No answers on this topic

Usability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo

Really Simple Systems

No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM

Agile CRM 10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo

Really Simple Systems

No score
No answers yet
No answers on this topic

Performance

Agile CRM

Agile CRM 10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo

Really Simple Systems

No score
No answers yet
No answers on this topic

Support

Agile CRM

Agile CRM 4.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo

Really Simple Systems

No score
No answers yet
No answers on this topic

Online Training

Agile CRM

Agile CRM 10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo

Really Simple Systems

No score
No answers yet
No answers on this topic

Implementation

Agile CRM

Agile CRM 10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo

Really Simple Systems

No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM

Agile CRM did most of what PipeDrive did, some of what Hubspot does, and a range of other stuff that I was starry eyed about at the outset. but I eventually concluded that a jack-of-all-trades was not what i was looking for. And while the support team tried, they didn't have English as their first language and weren't on my time zone so all those factors conspired to turn me off on the end.
Colin Butler profile photo

Really Simple Systems

simpler, less expensive, default organization is by company instead of by contact. RSS does not overcomplicate things. You don't have to take a 20 hour course before you can start using RSS to good effect.
Alison Meredith profile photo

Scalability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo

Really Simple Systems

No score
No answers yet
No answers on this topic

Return on Investment

Agile CRM

  • It may be me but I spent a disproportionate amount of time figuring out how to derive more ROI from Agile CRM. The functionality and facilities were there but I eventually gave up as it was taking too much time and attention.
Colin Butler profile photo

Really Simple Systems

  • Saves time for the marketing team and helps us not forget small but possibly important tasks. Hard to measure exact ROI but definitely valuable.
Alison Meredith profile photo

Screenshots

Pricing Details

Agile CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agile CRM Editions & Modules

Agile CRM
Additional Pricing Details

Really Simple Systems

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Really Simple Systems Editions & Modules

Really Simple Systems
Edition
Starter
$151
Professional
$332
Enterprise
$503
Free CRM
$04
1. per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
2. per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
3. per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
4. 2 Users and 100 Company Records
Additional Pricing Details
All plans include free customer support and setup help.

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