What users are saying about
Top Rated
62 Ratings
Top Rated
62 Ratings
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Score 7.3 out of 101
24 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

Really Simple Systems

Any business owner looking for a database/CRM, for example, we are business consultants, this is the SYSTEM TO USE!
Niki Dealey profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
Really Simple Systems
7.5
Customer data management / contact management
Agile CRM
8.7
Really Simple Systems
7.9
Workflow management
Agile CRM
7.4
Really Simple Systems
10.0
Territory management
Agile CRM
6.8
Really Simple Systems
Opportunity management
Agile CRM
8.0
Really Simple Systems
7.5
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Really Simple Systems
5.3
Contract management
Agile CRM
7.6
Really Simple Systems
Quote & order management
Agile CRM
6.6
Really Simple Systems
Interaction tracking
Agile CRM
8.4
Really Simple Systems
7.1
Channel / partner relationship management
Agile CRM
8.6
Really Simple Systems

Customer Service & Support

Agile CRM
6.8
Really Simple Systems
8.4
Case management
Agile CRM
7.0
Really Simple Systems
8.3
Call center management
Agile CRM
6.4
Really Simple Systems
Help desk management
Agile CRM
7.0
Really Simple Systems
8.5

Marketing Automation

Agile CRM
8.5
Really Simple Systems
6.9
Lead management
Agile CRM
8.6
Really Simple Systems
6.9
Email marketing
Agile CRM
8.5
Really Simple Systems
6.8

CRM Project Management

Agile CRM
6.7
Really Simple Systems
7.4
Task management
Agile CRM
7.3
Really Simple Systems
7.9
Billing and invoicing management
Agile CRM
5.7
Really Simple Systems
Reporting
Agile CRM
7.0
Really Simple Systems
6.8

CRM Reporting & Analytics

Agile CRM
6.8
Really Simple Systems
7.5
Forecasting
Agile CRM
6.0
Really Simple Systems
7.1
Pipeline visualization
Agile CRM
8.4
Really Simple Systems
7.9
Customizable reports
Agile CRM
6.1
Really Simple Systems
7.6

Customization

Agile CRM
7.9
Really Simple Systems
8.0
Custom fields
Agile CRM
8.7
Really Simple Systems
8.2
Custom objects
Agile CRM
7.8
Really Simple Systems
8.3
Scripting environment
Agile CRM
6.6
Really Simple Systems
API for custom integration
Agile CRM
8.6
Really Simple Systems
7.4

Security

Agile CRM
8.0
Really Simple Systems
7.9
Single sign-on capability
Agile CRM
8.3
Really Simple Systems
Role-based user permissions
Agile CRM
7.6
Really Simple Systems
7.9

Social CRM

Agile CRM
5.9
Really Simple Systems
Social data
Agile CRM
5.8
Really Simple Systems
Social engagement
Agile CRM
5.9
Really Simple Systems

Integrations with 3rd-party Software

Agile CRM
7.9
Really Simple Systems
Marketing automation
Agile CRM
7.8
Really Simple Systems
Compensation management
Agile CRM
7.9
Really Simple Systems

Platform

Agile CRM
8.0
Really Simple Systems
7.7
Mobile access
Agile CRM
8.0
Really Simple Systems
7.7

Pros

  • Agile CRM makes it easy to find out exactly where we are with any potential deal. It tracks notes that we enter directly into the program as well as displays emails and related people and deals with the click of a mouse.
  • Agile CRM has some remarkably capable marketing automation capabilities that we are just tapping into. You can set up drip campaigns, automated responses, and with Zapier, you can do even more.
  • The Kanban style deal board… See exactly where each deal is and where we need to pay attention. In short, it shows us the next right thing to do.
Mike Wittenstein profile photo
  • Easy to use
  • Nice layout
  • Low learning curve for basic functionality
  • Web access
Carlos Lemos profile photo

Cons

  • The newsletter part is a bit clunky compared to dedicated services like MailChimp or Aweber. It's just not very streamlined and logical.
  • There needs to be more flexibility in importing contacts. Currently, you can only import if you have an email and a name which obviously a lot of systems don't. It makes manipulating data by importing very difficult and the 'having to have a first name' is not even consistent with the system itself.
  • The iPhone/Android app is not quite doing it for me - very hard to navigate currently.
Vilhelm Kruse profile photo
  • It isn't completely specified to what we do, but that is fine given that it is an "out of the box" system.
  • No other cons.
No photo available

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Much easier to set up against Zoho.User-friendly against Zoho.Team acceptance against Zoho.
Deborah Felicio profile photo
RSS was just significantly cheaper, I was able to manage everything myself, and I didn't get bogged down with an implementation team. I spent probably 5% of what I would have spent on these larger systems. I also really like the fact that I am not "tied" to RSS, and can switch to a more expensive, tailored CRM when the time is right.
No photo available

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • no difference as yet as we only started using for sales
Deborah Felicio profile photo
  • Very effective
Barry Neighbors profile photo

Screenshots

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Agile CRM Editions & Modules
Agile CRM
Additional Pricing Details

Really Simple Systems

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Really Simple Systems Editions & Modules
Really Simple Systems
Edition
Starter
$151
Professional
$332
Enterprise
$503
Free CRM
$04
1. per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
2. per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
3. per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
4. 2 Users and 100 Company Records
Additional Pricing Details
All plans include free customer support and setup help.