What users are saying about
64 Ratings

SharpSpring

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
184 Ratings
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101

SharpSpring

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
184 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

SharpSpring

I would highly recommend SharpSpring to businesses large and small that want to move beyond basic email marketing and want to improve their marketing efficiency and customer communications. SharpSpring is a full-featured marketing automation platform that is within reach of most small businesses due to its cost and ease of use. It has features to satisfy both large and small businesses and can be customized for any industry. We have successfully implemented SharpSpring with small businesses that tried other marketing automation platforms in the past but left due to the costs and complexity of the platforms. Business owners are amazed at how easy SharpSpring is to use.
Gary Shouldis profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
SharpSpring
Customer data management / contact management
Agile CRM
8.8
SharpSpring
Workflow management
Agile CRM
7.4
SharpSpring
Territory management
Agile CRM
6.8
SharpSpring
Opportunity management
Agile CRM
8.0
SharpSpring
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
SharpSpring
Contract management
Agile CRM
7.7
SharpSpring
Quote & order management
Agile CRM
6.7
SharpSpring
Interaction tracking
Agile CRM
8.4
SharpSpring
Channel / partner relationship management
Agile CRM
8.7
SharpSpring

Customer Service & Support

Agile CRM
6.7
SharpSpring
Case management
Agile CRM
6.9
SharpSpring
Call center management
Agile CRM
6.4
SharpSpring
Help desk management
Agile CRM
7.0
SharpSpring

Marketing Automation

Agile CRM
8.5
SharpSpring
Lead management
Agile CRM
8.5
SharpSpring
Email marketing
Agile CRM
8.5
SharpSpring

CRM Project Management

Agile CRM
6.8
SharpSpring
Task management
Agile CRM
7.4
SharpSpring
Billing and invoicing management
Agile CRM
5.9
SharpSpring
Reporting
Agile CRM
7.0
SharpSpring

CRM Reporting & Analytics

Agile CRM
6.9
SharpSpring
Forecasting
Agile CRM
6.0
SharpSpring
Pipeline visualization
Agile CRM
8.4
SharpSpring
Customizable reports
Agile CRM
6.2
SharpSpring

Customization

Agile CRM
8.0
SharpSpring
Custom fields
Agile CRM
8.7
SharpSpring
Custom objects
Agile CRM
7.8
SharpSpring
Scripting environment
Agile CRM
6.8
SharpSpring
API for custom integration
Agile CRM
8.6
SharpSpring

Security

Agile CRM
8.0
SharpSpring
Single sign-on capability
Agile CRM
8.4
SharpSpring
Role-based user permissions
Agile CRM
7.6
SharpSpring

Social CRM

Agile CRM
5.9
SharpSpring
Social data
Agile CRM
5.9
SharpSpring
Social engagement
Agile CRM
5.9
SharpSpring

Integrations with 3rd-party Software

Agile CRM
8.0
SharpSpring
Marketing automation
Agile CRM
7.9
SharpSpring
Compensation management
Agile CRM
8.1
SharpSpring

Platform

Agile CRM
8.1
SharpSpring
Mobile access
Agile CRM
8.1
SharpSpring

Email & Online Marketing

Agile CRM
SharpSpring
7.4
WYSIWYG email editor
Agile CRM
SharpSpring
6.4
Dynamic content
Agile CRM
SharpSpring
7.5
Ability to test dynamic content
Agile CRM
SharpSpring
7.6
Landing pages
Agile CRM
SharpSpring
7.0
A/B testing
Agile CRM
SharpSpring
7.0
Mobile optimization
Agile CRM
SharpSpring
6.9
Email deliverability
Agile CRM
SharpSpring
7.3
List management
Agile CRM
SharpSpring
8.6
Triggered drip sequences
Agile CRM
SharpSpring
8.6

Lead Management

Agile CRM
SharpSpring
8.1
Lead nurturing
Agile CRM
SharpSpring
8.0
Lead scoring and grading
Agile CRM
SharpSpring
8.2
Data quality management
Agile CRM
SharpSpring
8.0
Automated sales alerts and tasks
Agile CRM
SharpSpring
8.4

Campaign Management

Agile CRM
SharpSpring
6.7
Calendaring
Agile CRM
SharpSpring
6.5
Event/webinar marketing
Agile CRM
SharpSpring
7.0

Social Media Marketing

Agile CRM
SharpSpring
6.4
Social sharing and campaigns
Agile CRM
SharpSpring
6.3
Social profile integration
Agile CRM
SharpSpring
6.6

Reporting & Analytics

Agile CRM
SharpSpring
7.9
Dashboards
Agile CRM
SharpSpring
8.0
Standard reports
Agile CRM
SharpSpring
7.9
Custom reports
Agile CRM
SharpSpring
7.8

Platform & Infrastructure

Agile CRM
SharpSpring
7.8
API
Agile CRM
SharpSpring
8.3
Role-based workflow & approvals
Agile CRM
SharpSpring
7.9
Customizability
Agile CRM
SharpSpring
7.7
Integration with Salesforce.com
Agile CRM
SharpSpring
7.8
Integration with Microsoft Dynamics CRM
Agile CRM
SharpSpring
8.0
Integration with SugarCRM
Agile CRM
SharpSpring
7.4

Pros

  • The template emails saves a lot of time and is used quite often.
  • The synchronization of contacts from Outlook to GMail and other platforms allows easy follow-up to all communications for each lead, deal and contact.
  • The integrations with websites and providers promotes encourage to explore more solutions to improve business activities.
  • The chat support is very helpful. They're patient and will answer your questions and offer recommendations to their development team to implement them as new features if it's important your business needs.
No photo available
  • Collecting website visitor information and actions taken
  • Easy to upload and manage contact information
  • Healthy and robust analytics make reporting easy
Lisa Moughan profile photo

Cons

  • Reporting is lacking.
  • The more features needed, the pricier the plan.
  • Testing options are lacking.
No photo available
  • An appointment calendar option would be great to synchronise with the social calendar.
  • A better basic search function would be good for the contacts section of the CRM.
  • The social sharing options could be improved for LinkedIn, and the addition of sharing to Instagram would be great.
Lila Bais profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
SharpSpring9.1
Based on 14 answers
It delivers everything it promised and more. SharpSpring is marketing automation transformed. Easy to use, affordable and well supported. Many of our clients will become dependent on the information SharpSpring provides for their marketing initiatives and we are confident they will be there for the long run. When some of the over-funded 'big names' flame out, SharpSpring will be the clear choice for small business users.
Derek A. Lackey profile photo

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
SharpSpring8.5
Based on 5 answers
Easy to set up, easy to accomplish most of the task we need to accomplish on behalf of our clients. The longer we use SharpSpring the more we enjoy the simplicity of the platform - with no loss of power or performance. No technical expertise is required to effectively use SharpSpring.
Derek A. Lackey profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.5
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
SharpSpring8.1
Based on 5 answers
So far, every issue has been dealt with professionally by the support team and they even follow up again after the issues are resolved to see if everything is still o.k.
Tony Burke profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
SharpSpring8.2
Based on 1 answer
No answer on this topic is available.

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
SharpSpring8.2
Based on 1 answer
Our custom application (CASL compliance) was not the typical on-boarding process for SharpSpring and they managed it very well. If we had to do it over, we would have let SharpSpring train us in their standard manner, trusting that the CASL compliance issues would sort themselves out in the process. Due to our own decisions we made our learning curve a little more difficult.
Derek A. Lackey profile photo

Alternatives Considered

Agile CRM did most of what PipeDrive did, some of what Hubspot does, and a range of other stuff that I was starry eyed about at the outset. but I eventually concluded that a jack-of-all-trades was not what i was looking for. And while the support team tried, they didn't have English as their first language and weren't on my time zone so all those factors conspired to turn me off on the end.
Colin Butler profile photo
I evaluated Hubspot but it is just too expensive. You have to pay a lot of money to do your own training and onboarding for a few months before they allow you to resell it to clients and even then, it is a really really tough sell to persuade clients and prospects to commit to more than £500 a month + our time to run campaigns. I cannot attest to Hubspot functions versus SharpSpring (although SharpSpring does have comprehensive comparison studies and documents versus the other platforms) but on price alone, SharpSpring is a complete no brainer for any B2B agency that wants to have a marketing automation capability
James Kaye profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • It may be me but I spent a disproportionate amount of time figuring out how to derive more ROI from Agile CRM. The functionality and facilities were there but I eventually gave up as it was taking too much time and attention.
Colin Butler profile photo
  • SharpSpring has given us new capabilities far beyond what we were able to offer before.
  • We've not on-boarded new clients yet as we are still relatively early in the process but we are sure that it will pay for itself pretty soon.
James Kaye profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Agile CRM More Information

SharpSpring

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

SharpSpring More Information