What users are saying about
Top Rated
62 Ratings

SharpSpring

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Top Rated
153 Ratings
Top Rated
62 Ratings
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Score 7.3 out of 101

SharpSpring

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Top Rated
153 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

Agile CRM

Agile CRM was developed the the company's own business model. So its very well suited to a SAAS model. And many business models products or services to individual users rather many contacts within the same organization, would find the suite of functions attractive. If you develop or manage your own website, and have some level of expertise in online marketing, then you should be able to get to grips with some powerful marketing automation functions in Agile CRM. After a year or so, I concluded Agile wasn't a perfect fit for my small B2B business. I eventually moved to Active Campaign which while being more of a marketing tool than a CRM, actually turned out to be the perfect CRM for my business.
Colin Butler profile photo

SharpSpring

SharpSpring is great for companies of 3/4 or more employees, where you can use it's powerful automation features to assist in your marketing and sales efforts. It is also a great option to consider when companies are using several different solutions for email, analytics, social media campaigns and social media management, where SharpSpring can replace all of these in one platform.
Lila Bais profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
SharpSpring
Customer data management / contact management
Agile CRM
8.7
SharpSpring
Workflow management
Agile CRM
7.4
SharpSpring
Territory management
Agile CRM
6.7
SharpSpring
Opportunity management
Agile CRM
8.0
SharpSpring
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
SharpSpring
Contract management
Agile CRM
7.6
SharpSpring
Quote & order management
Agile CRM
6.6
SharpSpring
Interaction tracking
Agile CRM
8.4
SharpSpring
Channel / partner relationship management
Agile CRM
8.6
SharpSpring

Customer Service & Support

Agile CRM
6.8
SharpSpring
Case management
Agile CRM
7.0
SharpSpring
Call center management
Agile CRM
6.4
SharpSpring
Help desk management
Agile CRM
7.0
SharpSpring

Marketing Automation

Agile CRM
8.5
SharpSpring
Lead management
Agile CRM
8.6
SharpSpring
Email marketing
Agile CRM
8.5
SharpSpring

CRM Project Management

Agile CRM
6.7
SharpSpring
Task management
Agile CRM
7.3
SharpSpring
Billing and invoicing management
Agile CRM
5.7
SharpSpring
Reporting
Agile CRM
7.0
SharpSpring

CRM Reporting & Analytics

Agile CRM
6.8
SharpSpring
Forecasting
Agile CRM
6.0
SharpSpring
Pipeline visualization
Agile CRM
8.4
SharpSpring
Customizable reports
Agile CRM
6.1
SharpSpring

Customization

Agile CRM
7.9
SharpSpring
Custom fields
Agile CRM
8.7
SharpSpring
Custom objects
Agile CRM
7.8
SharpSpring
Scripting environment
Agile CRM
6.6
SharpSpring
API for custom integration
Agile CRM
8.6
SharpSpring

Security

Agile CRM
8.0
SharpSpring
Single sign-on capability
Agile CRM
8.3
SharpSpring
Role-based user permissions
Agile CRM
7.6
SharpSpring

Social CRM

Agile CRM
5.9
SharpSpring
Social data
Agile CRM
5.8
SharpSpring
Social engagement
Agile CRM
5.9
SharpSpring

Integrations with 3rd-party Software

Agile CRM
7.9
SharpSpring
Marketing automation
Agile CRM
7.8
SharpSpring
Compensation management
Agile CRM
7.9
SharpSpring

Platform

Agile CRM
8.0
SharpSpring
Mobile access
Agile CRM
8.0
SharpSpring

Email & Online Marketing

Agile CRM
SharpSpring
7.4
WYSIWYG email editor
Agile CRM
SharpSpring
7.0
Dynamic content
Agile CRM
SharpSpring
7.4
Ability to test dynamic content
Agile CRM
SharpSpring
7.9
Landing pages
Agile CRM
SharpSpring
6.6
A/B testing
Agile CRM
SharpSpring
6.7
Mobile optimization
Agile CRM
SharpSpring
6.9
Email deliverability
Agile CRM
SharpSpring
7.6
List management
Agile CRM
SharpSpring
8.1
Triggered drip sequences
Agile CRM
SharpSpring
8.7

Lead Management

Agile CRM
SharpSpring
8.0
Lead nurturing
Agile CRM
SharpSpring
7.8
Lead scoring and grading
Agile CRM
SharpSpring
8.1
Data quality management
Agile CRM
SharpSpring
7.7
Automated sales alerts and tasks
Agile CRM
SharpSpring
8.3

Campaign Management

Agile CRM
SharpSpring
6.8
Calendaring
Agile CRM
SharpSpring
6.6
Event/webinar marketing
Agile CRM
SharpSpring
6.9

Social Media Marketing

Agile CRM
SharpSpring
6.9
Social sharing and campaigns
Agile CRM
SharpSpring
6.9
Social profile integration
Agile CRM
SharpSpring
7.0

Reporting & Analytics

Agile CRM
SharpSpring
7.8
Dashboards
Agile CRM
SharpSpring
7.9
Standard reports
Agile CRM
SharpSpring
8.0
Custom reports
Agile CRM
SharpSpring
7.6

Platform & Infrastructure

Agile CRM
SharpSpring
8.2
API
Agile CRM
SharpSpring
8.8
Role-based workflow & approvals
Agile CRM
SharpSpring
8.3
Customizability
Agile CRM
SharpSpring
7.8
Integration with Salesforce.com
Agile CRM
SharpSpring
8.3
Integration with Microsoft Dynamics CRM
Agile CRM
SharpSpring
7.8
Integration with SugarCRM
Agile CRM
SharpSpring
8.1

Pros

  • Tagging clients and sending out emails to groups. It beats any e-mail server by a mile.
  • Good integration with gmail so that my clients are being auto-imported whenever I send an email from my ordinary email server.
  • Great simple website integration with forms, landing pages, lead behavior capturing etc. - you really get a lot of functionality for your money.
Vilhelm Kruse profile photo
  • Having used other marketing automation products in the past, SharpSpring comes in with a fresh and relevant product, packed full of workflow features that help our marketing team and sales team reach their goals.
  • The CRM is well crafted and easier than most other CRMs we have either tried ourselves or worked on for our clients.
  • They are always new features in planning and SharpSpring are very welcoming of new feature requests.
  • The automation and visual workflow system is easy to operate once you have a marketing plan in mind. Once you have something to say, it is easy to say using SharpSpring.
  • GDPR compliance on all aspects is great.
Tony Burke profile photo

Cons

  • The newsletter part is a bit clunky compared to dedicated services like MailChimp or Aweber. It's just not very streamlined and logical.
  • There needs to be more flexibility in importing contacts. Currently, you can only import if you have an email and a name which obviously a lot of systems don't. It makes manipulating data by importing very difficult and the 'having to have a first name' is not even consistent with the system itself.
  • The iPhone/Android app is not quite doing it for me - very hard to navigate currently.
Vilhelm Kruse profile photo
  • I would also like to see some improvements on the mobile app--it's too cumbersome to open up and access which prevents me from using it as much as I may otherwise.
  • I would like to see stronger integration with ThriveThemes--which is the conversion-focused platform I use for my WordPress websites and those of my clients.
  • I use LinkedIn exclusively for prospecting, and stronger integration with that platform would be welcome (much of that is on LinkedIn). That said, it does have strong connectivity with all three social media platforms: LinkedIn, Facebook and Twitter.
Keith Luscher profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
SharpSpring9.1
Based on 14 answers
We have been very happy with SharpSpring and see it as a great way for us to add value to our agency as well as our clients. The team at SharpSpring has been very responsive to all of our inquiries and have also implemented many of the suggestions provided to them by our team as well as other partner agencies. SharpSpring has also been very supportive of our local marketing organizations which shows that they care about helping the community that they sell to. Most importantly, Rick Carlson is a great leader who is always available to help his partner agencies.
Manny Torres profile photo

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
SharpSpring8.5
Based on 5 answers
The surprising thing is SharpSpring is surprisingly fast to learn and easy to use so small business owners and marketing managers can login and see SharpSpring in actions for themselves. The numerous built-in help videos allow client users to become do-it-yourself marketers, which is very important to small businesses. This also means lots of users can figure things out on their own rather than have to schedule training or log support requests.
Omar Barraza profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
SharpSpring8.1
Based on 5 answers
So far, every issue has been dealt with professionally by the support team and they even follow up again after the issues are resolved to see if everything is still o.k.
Tony Burke profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
SharpSpring8.2
Based on 1 answer
No answer on this topic is available.

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
SharpSpring8.2
Based on 1 answer
Our custom application (CASL compliance) was not the typical on-boarding process for SharpSpring and they managed it very well. If we had to do it over, we would have let SharpSpring train us in their standard manner, trusting that the CASL compliance issues would sort themselves out in the process. Due to our own decisions we made our learning curve a little more difficult.
Derek A. Lackey profile photo

Alternatives Considered

Much easier to set up against Zoho.User-friendly against Zoho.Team acceptance against Zoho.
Deborah Felicio profile photo
HubSpot is very powerful, but also very expensive. I did use the CRM service for awhile but found it difficult to pick up. It also seemed to be way too "modular"--with each module coming with its own price. By comparison--SharpSpring is FULLY INTEGRATED WITH ALL FUNCTIONALITY AT YOUR DISPOSAL FOR ONE LOW PRICE.
Keith Luscher profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • no difference as yet as we only started using for sales
Deborah Felicio profile photo
  • We've acquired a few new clients in the past year that are attributed to our lead gen campaigns within SharpSpring.
Jeff Tincher profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Agile CRM More Information

SharpSpring

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

SharpSpring More Information