What users are saying about

Agile CRM

Top Rated
59 Ratings

Sparkcentral

21 Ratings

Agile CRM

Top Rated
59 Ratings
Score 7.3 out of 101

Sparkcentral

21 Ratings
Score 7 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

Sparkcentral

Sparkcentral really shines in a team environment - its workflow features make it ideal for true collaboration. It is currently limited to Twitter and Facebook, so companies who provide customer support on other channels may need additional tools.
No photo available

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.8
Sparkcentral
Customer data management / contact management
Agile CRM
8.7
Sparkcentral
Workflow management
Agile CRM
7.4
Sparkcentral
Territory management
Agile CRM
6.6
Sparkcentral
Opportunity management
Agile CRM
8.0
Sparkcentral
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Sparkcentral
Contract management
Agile CRM
7.5
Sparkcentral
Quote & order management
Agile CRM
6.5
Sparkcentral
Interaction tracking
Agile CRM
8.3
Sparkcentral
Channel / partner relationship management
Agile CRM
8.3
Sparkcentral

Customer Service & Support

Agile CRM
6.8
Sparkcentral
Case management
Agile CRM
7.0
Sparkcentral
Call center management
Agile CRM
6.4
Sparkcentral
Help desk management
Agile CRM
7.1
Sparkcentral

Marketing Automation

Agile CRM
8.5
Sparkcentral
Lead management
Agile CRM
8.6
Sparkcentral
Email marketing
Agile CRM
8.4
Sparkcentral

CRM Project Management

Agile CRM
6.6
Sparkcentral
Task management
Agile CRM
7.3
Sparkcentral
Billing and invoicing management
Agile CRM
5.6
Sparkcentral
Reporting
Agile CRM
7.0
Sparkcentral

CRM Reporting & Analytics

Agile CRM
6.8
Sparkcentral
Forecasting
Agile CRM
6.0
Sparkcentral
Pipeline visualization
Agile CRM
8.4
Sparkcentral
Customizable reports
Agile CRM
6.1
Sparkcentral

Customization

Agile CRM
7.8
Sparkcentral
Custom fields
Agile CRM
8.7
Sparkcentral
Custom objects
Agile CRM
7.7
Sparkcentral
Scripting environment
Agile CRM
6.4
Sparkcentral
API for custom integration
Agile CRM
8.5
Sparkcentral

Security

Agile CRM
7.9
Sparkcentral
Single sign-on capability
Agile CRM
8.3
Sparkcentral
Role-based user permissions
Agile CRM
7.5
Sparkcentral

Social CRM

Agile CRM
5.8
Sparkcentral
Social data
Agile CRM
5.8
Sparkcentral
Social engagement
Agile CRM
5.9
Sparkcentral

Integrations with 3rd-party Software

Agile CRM
7.7
Sparkcentral
Marketing automation
Agile CRM
7.7
Sparkcentral
Compensation management
Agile CRM
7.6
Sparkcentral

Platform

Agile CRM
8.0
Sparkcentral
Mobile access
Agile CRM
8.0
Sparkcentral

Pros

  • Tracks all of our clients, prospects and sales pipeline
  • Manages inbound leads and marketing automation
  • Acts as a bulk email system for messages and e-newsletters
Jez John profile photo
  • Allows for automated tagging, while also giving the option to disregard these.
  • Customer service is very responsive, personable and helpful.
  • Allows for users to respond completely within the platform, making work load more efficient.
Tukio Machini profile photo

Cons

  • The newsletter part is a bit clunky compared to dedicated services like MailChimp or Aweber. It's just not very streamlined and logical.
  • There needs to be more flexibility in importing contacts. Currently, you can only import if you have an email and a name which obviously a lot of systems don't. It makes manipulating data by importing very difficult and the 'having to have a first name' is not even consistent with the system itself.
  • The iPhone/Android app is not quite doing it for me - very hard to navigate currently.
Vilhelm Kruse profile photo
  • Improve reporting functions.
Brent Devey profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
Sparkcentral8.7
Based on 4 answers
It takes time and effort to get the most out of all of Sparkcentral's tools. We've done the work to get the most out of the software, and it would be a shame to lose it
Adam Kossoff profile photo

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.9
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
Sparkcentral9.0
Based on 2 answers
Sparkcentral is very concerned about its customer satifsfaction, and will go to great lengths to get issue fixed rapidly
Kim Daenen profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

With Agile CRM, I get the most bang for my buck, being a one-man operation. Their selling point that they offer everything you need is very sexy when the budget is limited. At the end of the day, Agile CRM offered a solution to my core business problem (which was centralizing client information) where other platforms do super sexy things, that I really did not need - and most were a lot more expensive.
Vilhelm Kruse profile photo
Sparkcentral is very organized and robust in terms of using it for customer service/tech support. It allows you to record detailed information about your customers, and provides thorough customer support histories which are very helpful as well
Ellice Soliven profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Ease of mind and less stress in the daily work of following up with clients and cases
  • Good starting point for understanding my needs.
  • I can't excuse myself by saying I don't have access to a platform that 'does that, 'because Agile CRM probably does that. (there is a ton of features)
Vilhelm Kruse profile photo
  • Because of the visibility Sparkcentral offers in terms of volume and managing a team, we've only had to grow the team by 5% over the past two years, despite a >5% increase in overall volume.
No photo available

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Sparkcentral

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details