What users are saying about
65 Ratings
23 Ratings
65 Ratings
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Score 7.3 out of 101
23 Ratings
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Score 7.6 out of 101

Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
No photo available

Sparkcentral

Sparkcentral is great for a team that wants to engage with customers. It's not necessarily a listening or analytics tool, but it supports customer service very well.
No photo available

Feature Rating Comparison

Sales Force Automation

Agile CRM
8.1
Sparkcentral
Customer data management / contact management
Agile CRM
8.8
Sparkcentral
Workflow management
Agile CRM
7.7
Sparkcentral
Territory management
Agile CRM
7.5
Sparkcentral
Opportunity management
Agile CRM
8.2
Sparkcentral
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.4
Sparkcentral
Contract management
Agile CRM
7.8
Sparkcentral
Quote & order management
Agile CRM
7.0
Sparkcentral
Interaction tracking
Agile CRM
8.2
Sparkcentral
Channel / partner relationship management
Agile CRM
8.9
Sparkcentral

Customer Service & Support

Agile CRM
7.0
Sparkcentral
Case management
Agile CRM
7.1
Sparkcentral
Call center management
Agile CRM
6.8
Sparkcentral
Help desk management
Agile CRM
7.1
Sparkcentral

Marketing Automation

Agile CRM
8.5
Sparkcentral
Lead management
Agile CRM
8.5
Sparkcentral
Email marketing
Agile CRM
8.5
Sparkcentral

CRM Project Management

Agile CRM
7.4
Sparkcentral
Task management
Agile CRM
7.8
Sparkcentral
Billing and invoicing management
Agile CRM
7.0
Sparkcentral
Reporting
Agile CRM
7.3
Sparkcentral

CRM Reporting & Analytics

Agile CRM
7.2
Sparkcentral
Forecasting
Agile CRM
6.7
Sparkcentral
Pipeline visualization
Agile CRM
8.3
Sparkcentral
Customizable reports
Agile CRM
6.6
Sparkcentral

Customization

Agile CRM
8.2
Sparkcentral
Custom fields
Agile CRM
8.6
Sparkcentral
Custom objects
Agile CRM
7.9
Sparkcentral
Scripting environment
Agile CRM
7.9
Sparkcentral
API for custom integration
Agile CRM
8.3
Sparkcentral

Security

Agile CRM
8.1
Sparkcentral
Single sign-on capability
Agile CRM
8.3
Sparkcentral
Role-based user permissions
Agile CRM
7.9
Sparkcentral

Social CRM

Agile CRM
6.5
Sparkcentral
Social data
Agile CRM
6.6
Sparkcentral
Social engagement
Agile CRM
6.4
Sparkcentral

Integrations with 3rd-party Software

Agile CRM
8.2
Sparkcentral
Marketing automation
Agile CRM
8.2
Sparkcentral
Compensation management
Agile CRM
8.2
Sparkcentral

Platform

Agile CRM
8.3
Sparkcentral
Mobile access
Agile CRM
8.3
Sparkcentral

Pros

Agile CRM

  • Sales automation
  • Boosting market efficiency
  • Smooth customer service resolution
  • Effective notifications to customers
Rajat Sharma profile photo

Sparkcentral

  • Love the tabs for each brand our company manages on social media. We manage several so it keeps things nice and neat.
  • Love the easy to use layout.
  • Love the boomerang feature. It is helpful when we need to follow up on something since it will come back in our feed at whatever time we set as a reminder, so we don't forget about it.
Melinda Cox profile photo

Cons

Agile CRM

  • Reporting is lacking.
  • The more features needed, the pricier the plan.
  • Testing options are lacking.
No photo available

Sparkcentral

  • Bringing back the option to see not only who is responding to a customers post, but actually seeing the response as they are typing it out. That was a neat feature to have.
  • It will timeout, which is a bit annoying sometimes but not a huge deal.
Melinda Cox profile photo

Likelihood to Renew

Agile CRM

Agile CRM 10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo

Sparkcentral

Sparkcentral 8.7
Based on 4 answers
The tool works great for us and we have no doubt that we will continue to use it in the future
Kim Daenen profile photo

Usability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo

Sparkcentral

No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM

Agile CRM 10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo

Sparkcentral

No score
No answers yet
No answers on this topic

Performance

Agile CRM

Agile CRM 10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo

Sparkcentral

No score
No answers yet
No answers on this topic

Support

Agile CRM

Agile CRM 5.2
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo

Sparkcentral

Sparkcentral 9.0
Based on 2 answers
Sparkcentral is very concerned about its customer satifsfaction, and will go to great lengths to get issue fixed rapidly
Kim Daenen profile photo

Online Training

Agile CRM

Agile CRM 10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo

Sparkcentral

No score
No answers yet
No answers on this topic

Implementation

Agile CRM

Agile CRM 10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo

Sparkcentral

No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM

Agile CRM did most of what PipeDrive did, some of what Hubspot does, and a range of other stuff that I was starry eyed about at the outset. but I eventually concluded that a jack-of-all-trades was not what i was looking for. And while the support team tried, they didn't have English as their first language and weren't on my time zone so all those factors conspired to turn me off on the end.
Colin Butler profile photo

Sparkcentral

I have used Lithium and Spredfast platforms in the past for social care.
Eden Wallace profile photo

Scalability

Agile CRM

Agile CRM 10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo

Sparkcentral

No score
No answers yet
No answers on this topic

Return on Investment

Agile CRM

  • Agile CRM is such an integral part of our business, that I can imagine life without it. If we didn't have it, it would mean missing important calls, not following up on key leads, and not having current contact information for many of our clients, vendors, and prospects.
  • In addition to cost savings, agile CRM also helps me save time. It's very responsive, so updating records is not a hassle. I particularly like being able to import details from someone's LinkedIn page without having the type of thing.
Mike Wittenstein profile photo

Sparkcentral

  • Positive: Clients really like the reporting features.
  • Positive: Being able to search users for our clients who may have reported a complaint [somewhere] other than on social media. Also being able to see if they've reached out to us but deleted a comment is helpful.
Renn Johnson profile photo

Pricing Details

Agile CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Sparkcentral

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

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