Agiled vs. ConnectWise PSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Agiled
Score 9.6 out of 10
N/A
Agiled is presented as an all-in-one business management app, supporting task and project management, and including a CRM, from the company of the same name in Houston.N/A
ConnectWise PSA
Score 7.5 out of 10
Small Businesses (1-50 employees)
ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.
$35
Per Tech Per Month
Pricing
AgiledConnectWise PSA
Editions & Modules
No answers on this topic
Subscription
$35.00
Per Tech Per Month
Offerings
Pricing Offerings
AgiledConnectWise PSA
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AgiledConnectWise PSA
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
AgiledConnectWise PSA
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Agiled
6.0
1 Ratings
24% below category average
ConnectWise PSA
-
Ratings
Customer data management / contact management4.01 Ratings00 Ratings
Workflow management3.01 Ratings00 Ratings
Territory management7.01 Ratings00 Ratings
Opportunity management9.01 Ratings00 Ratings
Contract management9.01 Ratings00 Ratings
Quote & order management9.01 Ratings00 Ratings
Interaction tracking1.01 Ratings00 Ratings
Channel / partner relationship management6.01 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Agiled
6.0
1 Ratings
22% below category average
ConnectWise PSA
-
Ratings
Case management10.01 Ratings00 Ratings
Help desk management2.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Agiled
2.0
1 Ratings
116% below category average
ConnectWise PSA
-
Ratings
Lead management3.01 Ratings00 Ratings
Email marketing1.01 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Agiled
6.7
1 Ratings
12% below category average
ConnectWise PSA
-
Ratings
Task management4.01 Ratings00 Ratings
Billing and invoicing management9.01 Ratings00 Ratings
Reporting7.01 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Agiled
4.5
1 Ratings
51% below category average
ConnectWise PSA
-
Ratings
Forecasting1.01 Ratings00 Ratings
Customizable reports8.01 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Agiled
10.0
1 Ratings
28% above category average
ConnectWise PSA
-
Ratings
API for custom integration10.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Agiled
9.0
1 Ratings
8% above category average
ConnectWise PSA
-
Ratings
Single sign-on capability10.01 Ratings00 Ratings
Role-based user permissions8.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Agiled
4.0
1 Ratings
61% below category average
ConnectWise PSA
-
Ratings
Mobile access4.01 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Agiled
-
Ratings
ConnectWise PSA
4.0
82 Ratings
65% below category average
Organize and prioritize service tickets00 Ratings4.782 Ratings
Expert directory00 Ratings3.247 Ratings
Subscription-based notifications00 Ratings5.255 Ratings
ITSM collaboration and documentation00 Ratings3.462 Ratings
Ticket creation and submission00 Ratings3.282 Ratings
Ticket response00 Ratings4.581 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Agiled
-
Ratings
ConnectWise PSA
3.6
76 Ratings
71% below category average
External knowledge base00 Ratings2.762 Ratings
Internal knowledge base00 Ratings4.672 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Agiled
-
Ratings
ConnectWise PSA
4.3
79 Ratings
54% below category average
Customer portal00 Ratings4.174 Ratings
IVR00 Ratings4.220 Ratings
Social integration00 Ratings4.127 Ratings
Email support00 Ratings4.774 Ratings
Help Desk CRM integration00 Ratings4.370 Ratings
Best Alternatives
AgiledConnectWise PSA
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AgiledConnectWise PSA
Likelihood to Recommend
7.0
(1 ratings)
2.0
(113 ratings)
Likelihood to Renew
-
(0 ratings)
7.6
(25 ratings)
Usability
7.0
(1 ratings)
7.4
(25 ratings)
Availability
-
(0 ratings)
8.0
(4 ratings)
Performance
-
(0 ratings)
1.0
(7 ratings)
Support Rating
10.0
(1 ratings)
4.5
(20 ratings)
Online Training
-
(0 ratings)
5.0
(8 ratings)
Implementation Rating
-
(0 ratings)
1.0
(5 ratings)
Configurability
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
1.0
(2 ratings)
Product Scalability
-
(0 ratings)
1.0
(7 ratings)
Vendor post-sale
-
(0 ratings)
1.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
AgiledConnectWise PSA
Likelihood to Recommend
Agiled
Agiled is suited for submitting contracts and getting them signed quickly with the help of their public links and digital signature features. It is also well suited for submitting invoices to clients and getting them paid with their PayPal and Wise integration. Organizing and keeping track of a large database of clients and leads may be difficult since the CRM doesn't currently support email and message tracking per client but does offer multiple clients per project which is helpful for managing complex projects with multiple team members and clients.
Read full review
ConnectWise
You absolutely need a full time individual on this program to manage it properly. It is likely a powerful application. However, you have to know how all the disparate parts interact with the other content in the application. How they actually interface with your businesses operation applications (really check this one out as it only seems to play nice with Microsoft suites based on our experience.) and decide how much time and additional money you are willing to bury into this. Figure at least 2x over CW cost your initial period of out-of-pocket costs
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Pros
Agiled
  • Invoicing
  • Business overview
  • Contracts
Read full review
ConnectWise
  • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
  • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
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Cons
Agiled
  • CRM
  • Proposals
  • Scheduling
Read full review
ConnectWise
  • I will say the calendar option needs a little bit of work.
  • A calendar that looks more like lets say a Google Calendar would a nice feature.
  • Better Knowledge base section.
  • We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
  • Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
  • A better layout for reporting would also be something good to have.
  • The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
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Likelihood to Renew
Agiled
No answers on this topic
ConnectWise
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
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Usability
Agiled
While some of the book keeping features of Agiled have helped me to keep my business in order and provide contracts and invoices to my clients online so we don't need to meet in person every time, the main reason I bought Agiled was to keep track of leads and client communication to better understand what is and isn't working in terms of lead acquisition. This has not been easy since Agiled still can't track communication well and is still clunky when viewing and organizing contacts. I hope it will improve as the team behind it seems to be working hard.
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ConnectWise
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
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Reliability and Availability
Agiled
No answers on this topic
ConnectWise
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
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Performance
Agiled
No answers on this topic
ConnectWise
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
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Support Rating
Agiled
Every time I reach out to Agiled they get back with me very quickly and seem to want to help me. They are constantly releasing updates and improvements which makes me hopeful for the future. I look forward to the day automation and CRM improvements are made. This will be a game changer.
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ConnectWise
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
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Online Training
Agiled
No answers on this topic
ConnectWise
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
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Implementation Rating
Agiled
No answers on this topic
ConnectWise
Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
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Alternatives Considered
Agiled
No answers on this topic
ConnectWise
ConnectWise, does more than one function well for a CRM, it enables managed service providers to place all of their services into a single solution, that helps smooth the running of the business. Now we don't have to have 4+ different software packages to provide customer tickets, account information, sales pipeline, and HR.
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Scalability
Agiled
No answers on this topic
ConnectWise
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
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Return on Investment
Agiled
  • Better keep track of contracts
  • Better understand income and expenses
  • Centralized business details
Read full review
ConnectWise
  • The positive impact is no one has to return to the office to look at notes - they can look up the support ticket on their laptop, tablet, or phone.
  • The positive impact on ROI is keeping all of your support tickets organized in one spot and multiple techs can update them.
  • The positive impact on ROI is that you have happier customers as you can update the support tickets no matter where you are at
Read full review
ScreenShots

ConnectWise PSA Screenshots

Screenshot of Service Ticket ExampleScreenshot of Ticket TemplateScreenshot of Work Plan TemplateScreenshot of Calendar TimeScreenshot of Meeting InvitesScreenshot of My Calendar