Agiled vs. Hiver

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Agiled
Score 9.6 out of 10
N/A
Agiled is presented as an all-in-one business management app, supporting task and project management, and including a CRM, from the company of the same name in Houston.N/A
Hiver
Score 8.8 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
Pricing
AgiledHiver
Editions & Modules
No answers on this topic
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
Offerings
Pricing Offerings
AgiledHiver
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AgiledHiver
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
AgiledHiver
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Agiled
6.0
1 Ratings
24% below category average
Hiver
-
Ratings
Customer data management / contact management4.01 Ratings00 Ratings
Workflow management3.01 Ratings00 Ratings
Territory management7.01 Ratings00 Ratings
Opportunity management9.01 Ratings00 Ratings
Contract management9.01 Ratings00 Ratings
Quote & order management9.01 Ratings00 Ratings
Interaction tracking1.01 Ratings00 Ratings
Channel / partner relationship management6.01 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Agiled
6.0
1 Ratings
22% below category average
Hiver
-
Ratings
Case management10.01 Ratings00 Ratings
Help desk management2.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Agiled
2.0
1 Ratings
116% below category average
Hiver
-
Ratings
Lead management3.01 Ratings00 Ratings
Email marketing1.01 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Agiled
6.7
1 Ratings
12% below category average
Hiver
-
Ratings
Task management4.01 Ratings00 Ratings
Billing and invoicing management9.01 Ratings00 Ratings
Reporting7.01 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Agiled
4.5
1 Ratings
51% below category average
Hiver
-
Ratings
Forecasting1.01 Ratings00 Ratings
Customizable reports8.01 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Agiled
10.0
1 Ratings
28% above category average
Hiver
-
Ratings
API for custom integration10.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Agiled
9.0
1 Ratings
8% above category average
Hiver
-
Ratings
Single sign-on capability10.01 Ratings00 Ratings
Role-based user permissions8.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Agiled
4.0
1 Ratings
61% below category average
Hiver
-
Ratings
Mobile access4.01 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Agiled
-
Ratings
Hiver
1.7
3 Ratings
129% below category average
Organize and prioritize service tickets00 Ratings1.03 Ratings
Ticket creation and submission00 Ratings2.03 Ratings
Ticket response00 Ratings2.03 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Agiled
-
Ratings
Hiver
3.0
3 Ratings
86% below category average
Email support00 Ratings3.03 Ratings
Best Alternatives
AgiledHiver
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Salesmate
Salesmate
Score 9.8 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AgiledHiver
Likelihood to Recommend
7.0
(1 ratings)
1.0
(3 ratings)
Usability
7.0
(1 ratings)
3.0
(1 ratings)
Support Rating
10.0
(1 ratings)
4.0
(1 ratings)
User Testimonials
AgiledHiver
Likelihood to Recommend
Agiled
Agiled is suited for submitting contracts and getting them signed quickly with the help of their public links and digital signature features. It is also well suited for submitting invoices to clients and getting them paid with their PayPal and Wise integration. Organizing and keeping track of a large database of clients and leads may be difficult since the CRM doesn't currently support email and message tracking per client but does offer multiple clients per project which is helpful for managing complex projects with multiple team members and clients.
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Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
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Pros
Agiled
  • Invoicing
  • Business overview
  • Contracts
Read full review
Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
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Cons
Agiled
  • CRM
  • Proposals
  • Scheduling
Read full review
Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
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Usability
Agiled
While some of the book keeping features of Agiled have helped me to keep my business in order and provide contracts and invoices to my clients online so we don't need to meet in person every time, the main reason I bought Agiled was to keep track of leads and client communication to better understand what is and isn't working in terms of lead acquisition. This has not been easy since Agiled still can't track communication well and is still clunky when viewing and organizing contacts. I hope it will improve as the team behind it seems to be working hard.
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Hiver
Easy to use
Read full review
Support Rating
Agiled
Every time I reach out to Agiled they get back with me very quickly and seem to want to help me. They are constantly releasing updates and improvements which makes me hopeful for the future. I look forward to the day automation and CRM improvements are made. This will be a game changer.
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Hiver
Support is there, can be slow at times.
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Alternatives Considered
Agiled
No answers on this topic
Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
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Return on Investment
Agiled
  • Better keep track of contracts
  • Better understand income and expenses
  • Centralized business details
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Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Read full review
ScreenShots

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature