Agiled vs. Viewpoint Spectrum

Agiled is suited for submitting contracts and getting them signed quickly with the help of their public links and digital signature features. It is also well suited for submitting invoices to clients and getting them paid with their PayPal and Wise integration. Organizing and keeping track of a large database of clients and leads may be difficult since the CRM doesn't currently support email and message tracking per client but does offer multiple clients per project which is helpful for managing complex projects with multiple team members and clients.

The Installation team is amazing. They provide clear guidance at the beginning of the process regarding what is expected and what needs to be done. The implementation manager follows up monthly with you to make sure you are on track and if you need additional help. They are very helpful and responsive in resolving issues.

Incentivized

• Invoicing
• Business overview
• Contracts

• Job Costing - Viewpoint Spectrum handles job costing per project, per work order, per site, and gives us an up to date analysis of the project.
• HR - helps to keep all of the training certifications and HR incidents in a consistent and manageable order for all Managers to use.

Incentivized

• CRM
• Proposals
• Scheduling

• Support isn't readily available. You can submit a ticket and wait days before it's picked up. Even critical issues (system outages) can wait an hour or two before someone responds.
• Large companies will feel limited. This product wasn't designed to handle large amounts of data, and performance seems to slow when there are more than 80 concurrent users.
• The new developments are limited. HR Management is less robust than a third-party product specializing in HR Management. Viewpoint Analytics is nowhere near as robust as Power BI or Tableau.

Incentivized

The product is working for us and the cost to implement a new system does not warrant the expense.

Incentivized

While some of the book keeping features of Agiled have helped me to keep my business in order and provide contracts and invoices to my clients online so we don't need to meet in person every time, the main reason I bought Agiled was to keep track of leads and client communication to better understand what is and isn't working in terms of lead acquisition. This has not been easy since Agiled still can't track communication well and is still clunky when viewing and organizing contacts. I hope it will improve as the team behind it seems to be working hard.

There's a little bit of a learning curve, but once you've been working in the system for a while, it becomes second nature. I would say that out of all of the other software that I've personally used, Spectrum has been the easiest one to pick up and learn quickly

Incentivized

I've never seen Spectrum down

For the most part the product is very reliable. Since we are hosted we sometimes have connectivity issues but I would say that is more our ISP than Spectrum.

Incentivized

Every time I reach out to Agiled they get back with me very quickly and seem to want to help me. They are constantly releasing updates and improvements which makes me hopeful for the future. I look forward to the day automation and CRM improvements are made. This will be a game changer.

The support has recently changed. Last year, you could call in and get an immediate response. Now that doesn't seem possible unless you have an urgent situation with access to the software, payroll or payables. I have found that using chat or e-mail works nicely for the most part, but sometimes I feel it would be easier if someone from support would jump on our site and take a first-hand look rather than going back and forth

Incentivized

Our trainer was excellent and navigated the time zone differences expertly. She gave us test assignments to complete and was available for questions at any time.

Incentivized

My only insight would be to take time in your implementation and training process; ours was six weeks from start to finish.

Incentivized

I have previously used Sage Masterbuilder, another construction industry software. This has been a number of years ago. The company I am working for already had Spectrum and have been using it for as long as it has been around when it was known as Forefront. Based on conversations I've had with the personnel that were here at the time of purchase, Spectrum clicked off all the boxes they were looking for.

Incentivized

You can grant user specific access which is nice. Project managers do not need all the same modules as Accounting. But Accounting does need access to PM modules as well

• Better keep track of contracts
• Better understand income and expenses
• Centralized business details

• [In my opinion,] it takes at LEAST twice as long to do our jobs now.
• [I feel like] we are paranoid about something not being printed correctly because of [what I believe are] buggy text fields.
• [In my experience,] we still have to refer to a physical file cabinet with paper, even though a main point of switching was to go paperless.
• [In our experience,] screens can now be "locked", so we can't see something if our coworker is also looking at it.
• [I believe that] the financial hit our company took from this switch was astronomical. [In my opinion:] Beware!